Select Comfort Corporation

September 8, 2016     Revdex.com of Minnesota & North Dakota   RE:       Mr. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to follow up regarding the complaint of our customer, Mr. [redacted]. Our...

records indicate Mr. [redacted] purchased a full sized C4 Mattress and FlexFit1 Adjustable Base and a Total Protection Mattress Pad on August 26, 2016.  The mattress and base were scheduled to be delivered to his mother on September 7, 2016, the day she was moving into assisted living, with a 10:30-2:30 time frame. The day of delivery it was discovered that the ship to address reverted back to the billing address and  we were told it was too far off the scheduled route to make the delivery.  Mr. [redacted] contacted our Customer Service department and we, in turn, reached out to our Home Delivery Team and our Routing Department to see what we could to ensure delivery today as promised.   We were able to arrange delivering to the correct address with a 5:30-9:30 time frame and the delivery was completed before 6:30 PM.   One of our Customer Advocacy Mangers called out to check on the delivery and awaits a return phone call.  At this time we believe this matter to be resolved. Please contact me directly if you have any questions.   Best regards, Customer Advocacy Escalation Consultant

May 22, 2017   Revdex.com of Minnesota & North Dakota   RE:        Ms. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].  I apologize for responding to a different complaint on hers.   Per Nick at our store, Ms. [redacted] came into our store on her own and was approved for financing, but not enough for the entire purchase so she had to get her other half in the store to get another approval to finance the total. Nick believes it was the next day they came in and he got approved for the financing. We then put the two accounts together to finance the total for the bed, and the DualTemp.  Once the billing took place she received two bills from Synchrony, and when she called them they were unable to combine the accounts because it was past 30 days.   Ms. [redacted] and her other half, had to have two accounts because the amount she was approved for was not enough to cover the order.  A second account had to be opened.  There are two Sychrony accounts one for $4000 and one for $3000 and the financing terms are 36 month equal payments no interest.  Since they were opened on different days they have different billing cycles.  Monthly payments on $7000 would be roughly $195.00.  The monthly payment on $4000 is roughly $111.11 and on the $3000 account $83.33.    We’re sorry the finance options did not work out as Ms. [redacted] had anticipated and have made a credit to her account for the inconvenience and urge her to reach out to Synchrony with any billing questions.   Best regards, Customer Advocacy Escalation Consultant

Initial Business Response /* (1000, 5, 2016/02/08) */
February 8, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We're sorry for the delays Mr. & Mrs. [redacted] experienced in reaching out to our...

company regarding their warranty order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which delayed their warranty order. We understand that this was a tremendous inconvenience and appreciate their patience.
Our records indicate Mr. & Mrs. [redacted] purchased 2 Eastern King Air Chambers according to terms of their 20-year Limited Warranty. The first chamber was purchased on June 22, 2015 and the second on July 14, 2015.
On January 26, 2016 Mr. [redacted] reported he had air loss in one of the chambers he recently purchased and had completed the required troubleshooting to confirm one of the replacement chambers had an air leak.
Our replacement parts have a 30-day 100% guarantee and will be replaced at no charge if found to have a manufacturing defect within the first 30 days after delivery. While Mr. and Mrs. [redacted] air chamber was found to have a manufacturing defect, it was not within the 30-day guarantee.
We have replaced Mr. and Mrs. [redacted]'s defective air chamber. They should receive delivery of it within the next 2 weeks. We hope this helps ease some of their frustration.
Best regards,
CS Correspondence Specialist

Initial Business Response /* (1000, 8, 2015/12/14) */
December 14, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Ms. [redacted] for the delays she experienced in reaching...

out to our company regarding her delivery. We understand that this was a tremendous inconvenience.
Ms. [redacted]'s bed was delivered on December 4, 2015.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 10, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes the bed was finally delivered after 64 days. They were paid $4500 on October 2 2015. I was promised the bed by October 15. I am disabled with terrible back pain. Because the horrendous "customer service " I was forced to sleep in a chair and pay for a motel when I couldn't stand it anymore. People should be warned about buying from this disreputable company. Especially if they are disabled. Shameful!

February 6, 2017   Revdex.com of Minnesota & North Dakota   RE:        Mr. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].  ...

Mr. [redacted] purchased a Queen I8 Mattress with a Modular Base and several accessories on March 15, 2009.  Mr.  [redacted] is now missing segments on his remote display making it difficult to see what number he has his bed set to.   With the advancements of technology over time we are always innovating and improving our products.  As a result of new technology, we have upgraded our Firmness Control Systems.  At this time both the pump and remote need to be replaced because our new remotes are not compatible with your older pump system. We have replacement options available that are more favorable than what would be given under the Limited Warranty as we understand the inconvenience.  We are offering specialty pricing that is very close to what the previous remote warranty replacement costs were, but gives the added benefit of a completely new pump system. In the spirit of good customer service, we have shipped the new Firmness Control System to Mr. [redacted].  The new system is shipping via UPS directly to Mr. [redacted]’s home.  We have also sent out some O-rings per Mr. [redacted]’s request.  The O-rings will be sent via US Mail.   We have made two attempts to reach Mr. [redacted] to discuss this, but he has not returned our calls.   We believe once Mr. [redacted] receives his new Firmness Control System this matter will be resolved.   Best regards, Customer Advocacy Escalation Consultant

June 5, 2017   Revdex.com of Minnesota & North Dakota             RE:  Ms. [redacted]   Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our...

customer, Ms.[redacted].   Ms. [redacted]’s son called and spoke with one of our Customer Advocacy Managers on June 2, 2017 and the complaint has since been resolved to his satisfaction.   Best regards, Customer Advocacy Escalation Consultant

June 15, 2016 Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customer, Mrs. [redacted].   I reached out to Mrs. [redacted] to resolve her issue.  Her email address ([redacted]@aol.com) has been removed from our systems and...

I advised her that it can take up to 30 days for it to totally delete.  Going forward she will not receive any solicitations from Select Comfort unless otherwise directed by her.     We sincerely apologize to Mrs. [redacted] for any inconvenience.   Best regards,   Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2015/03/12) */
March 12, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. & Mrs. [redacted].
Our records indicate that Mr. & Mrs. [redacted] purchased a Sleep Number(r) i10...

King Mattress & Modular Base ($5,099.98 + $357.00 tax = $5,456.98), a Total Protection Mattress Pad ($197.99 + $13.86 tax = $211.85), and Home Delivery Service ($179.99 + $12.60 tax = $192.59) at one of our retail stores on July 13, 2014. Mr. & Mrs. [redacted] paid a total of $5,861.42 for their purchase using a Synchrony financing plan and their bed was delivered on July 31, 2014.
On September 23, 2014, Mrs. [redacted] called our customer service requesting to return their mattress and base. Mrs. [redacted] said that she liked the bed, but Mr. [redacted] didn't. The Customer Service Representative offered to ship an additional foam topper pad in an effort to customize his comfort and Mrs. [redacted] agreed to try it. There was NO charge for the pad.
On October 30, 2014, Mrs. [redacted] called again requesting to return their mattress and base. Mrs. [redacted] was provided with the three different return shipping options:
"You can return it using a carrier of your choice and you are responsible for any shipping charges.
Or, we can set up pre-paid shipping labels that will be deducted from your refund (for a fee of $29.99 per box). These labels will include insurance and all the necessary information to ensure timely processing of your refund (Return Merchandise Authorization number, your address, our address, etc.).
Or, you can choose our Home Delivery Return Service. Technicians come to your home, disassemble, package and ship the bed back to us. The cost for this service is $199.99 and is deducted from your refund."
Mrs. [redacted] chose Home Delivery Return Service and was told that their refund would be $5,256.99.
The cost of the initial UPS Shipping or Home Delivery & Set-up Service is non-refundable. Home Delivery Return Service (disassembly, packaging, shipping and insurance) at $199.99, is not a complimentary service.
Mr. & Mrs. [redacted]'s Sleep Number(r) i10 King Mattress & Modular Base were picked up on November 29, 2014 and their Synchrony account was credited for $5,256.99 ($5,099.98 + 357.00 tax = $5,456.98 - $199.99 Return Service = $5,256.99). The math is correct.
$192.59 Home Delivery & Set-up Service
$199.99 Home Delivery Return Service
$211.85 Mattress Pad
$604.43 =
We're sorry the bed did not work out for Mr. & Mrs. [redacted] and wish them well.
Best regards,
Legal Correspondence Analyst

I am rejecting this response because: This company omitted number of facts:First I clearly indicated to their rep that I do have a back problems and thus I could not lift the mattress or take it apart. Furthermore, their so called limited warranty leave lot to be desired and it was never explained at the time of purchase of this very expensive bed. I suspect there are thousands of customers who never understood the unreasonable limitation and omission of their warranty. When we replaced the side foam a mere three years after purchase we had to pay for it and it did not solve the problem. second the box or base was purchased from their company and not directly from their subcontractor and thus it is their responsibility. I and I am certain the majority of those who purchased their product and paid over $6000 for it expect that this company will send a tech to properly trouble shoot this repeated problems at no additional charge. If the defined problem was due customer miss use then the customer pay otherwise their company should replace their defective components at no charge to the customer. I find their rep are trained to give the customer the run around and take no responsibility for their product. We continue to be very disappointed and unless they correct their defective products we will never buy their product and will share our experience with friends , family and alike.

Initial Business Response /* (1000, 8, 2015/04/10) */
April 10, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. & Mrs. [redacted].
Mr. & Mrs. [redacted]'s complaint was discussed and resolved yesterday on April 9,...

2015, with mutual satisfaction. We sincerely apologize to Mr. & Mrs. [redacted] for any inconvenience.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 8, 2015/12/16) */
December 16, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Ms. [redacted] for the delays she experienced in reaching...

out to our company regarding her canceled order. We understand that this has been a tremendous inconvenience and regret that we have lost her business due to our company-wide computer conversion.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 10, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I lost a month of sleep because of their dishonest customer service department. I was lied to at the time I paid for the mattress on their web-site and they only offered something close to an honest reason for the delay when I was finally able to cancel my order. At the time I did cancel the order, they told me that it would have likely been another 6 weeks FROM THAT DATE before I would realize the product that I ordered. I am about to deliver a baby and literally lost a month of sleep while I was sleeping on a spare mattress and the couch. We ordered the sleep number because they were supposed to "be the best nights sleep" and after suffering a house-fire, that is all I could imagine. It was a nightmare and all they have to say is "sorry, computer malfunction". It's 2015. I don't buy it. These are the basis for class action. I ordered a mattress from a local dealer (not sleep number) and had it here in a couple of days. Sleep Number should come out with a press release that details the problems that they are causing and stop with it's deceptive advertising and/or sales practices. Their attempts to deal with this are unacceptable. I had to sit on hold for over 2 hours on 3 different occasions. How do I get that time back? How do I get that sleep back?

Initial Business Response /* (1000, 9, 2016/02/03) */
February 3, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We're sorry for the delays Mr. & Mrs. [redacted] experienced in reaching out to our...

company regarding their order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which delayed their order. We understand that this was a tremendous inconvenience and appreciate their patience. Mr. & Mrs. [redacted]'s Sleep Number(r) FlexTop King iLE and FlexTop King FlexFit2,Stone, 2Remotes is scheduled for delivery February 6, 2016. We have authorized a check [redacted] as a token of our. We hope this helps ease some of their frustration.
Best regards,

CS Correspondence Specialist
Initial Consumer Rebuttal /* (3000, 11, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated above, the bed was delivered on Feb. 6th, and it is very nice.
No check [redacted] has been received.
Our disgust with the way this was handled cannot be forgiven by this reply. I understand that things happen, but customer service was awful.
It is sad that something we had looked forward to for years turned into a nightmare.
The best part about all of this was the delivery, it took the two delivery men less time to set up our bed than it took to sit on hold for customer service or to receive a reply from your company.
We will not refer anyone to you, we will tell them to "run!"
Final Business Response /* (4000, 13, 2016/02/11) */
February 11, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delays they have experienced regarding their refund. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected their refund. We understand that this was a tremendous inconvenience and appreciate their patience. We have refunded Mr. & Mrs. [redacted] via check. They can expect delivery of the check via U.S mail within 2 weeks. Again, we apologize for the delays Mr. & Mrs. [redacted] have experienced.
Best regards,
CS Correspondence Specialist

January 30, 2017     Revdex.com of Minnesota & North Dakota   RE:        Mr. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted]....

  Our records indicate that Mr. [redacted] purchased a King c4 Mattress with SleepIQ on January 4, 2017.  The bed was delivered and installed by our Home Delivery Team on January 17, 2017.    On January 20, 2017 Mr. [redacted] called our Customer Service Center (CSC) to return the bed because he was not comfortable.  Our Customer Service Representative (CSR) offered comfort solutions but Mr. [redacted] declined. Our CSR explained he was not authorized to set up the return as the bed had only been in the home for 3 days.  We request that our customers keep the bed in the home for 30 days prior to returning as it can take a while to adjust to the Sleep Number Mattress.  Mr. [redacted] requested that someone from our corporate office reach out to him to discuss this policy.    January 24, 2017 one of our Customer Advocacy Managers tried to reach out to Mr. [redacted] but she kept getting Mr. [redacted]’s voicemail.  She left a message stating that she would set up the return for him.  Our Home Delivery team will be picking up Mr. [redacted]’s mattress on January 31, 2017.    We’re sorry the mattress didn’t work out for Mr. [redacted] and we wish him well.     Best regards, Customer Advocacy Escalation Consultant

Initial Business Response /* (1000, 8, 2016/01/28) */
January 25, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the delays he has experienced regarding...

his bedding order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected his order and delivery. We understand that this was a tremendous inconvenience and appreciate his patience. We did apply a full discount toward the cost of the Comforter, CYPC, Down, Light Warmth, Queen as a token of our apologies. We expect the item to ship on or before February 5, 2016.
Best regards,
CS Correspondence Specialist
Initial Consumer Rebuttal /* (3000, 10, 2016/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Item did not get shipped on the date (2/5) specified by SleepNumber. I have been waiting for two months for one item, the winter is almost over and the comforter (which was a Christmas gift) is still not delivered. SleepNumber offered half refund of total order from the beginning and has not offered anymore remediation as the wait continues. I ask that this order to be completely refunded instead of half-refund as customer courtesy for the extended period of wait time while I continue to wait for the second half of the comforter.
Final Consumer Response /* (2000, 16, 2016/02/11) */
Final Business Response /* (4000, 12, 2016/02/11) */
February 11, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We're sorry for the delays Mr. [redacted] experienced in reaching out to our company regarding his order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which delayed his order. We understand that this was a tremendous inconvenience and appreciate his patience. Mr. [redacted]'s Comforter, CYPC, Down, Light Warmth, Queen was shipped Next Day Air on February 11, 2016. We have applied a credit to Mr. [redacted]'s Synchrony Financial account as a token of our apologies. We hope this helps ease some of his frustration.
Best regards,
CS Correspondence Specialist

September 16, 2016     Revdex.com of Minnesota & North Dakota   RE:        Ms. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted]...

  Our records show Ms. [redacted] purchased a Queen c2 Mattress w/SIQ and a Queen FlexFit3 Adjustable Base and some accessories September 5, 2015.  The bed was to be delivered via our Home Delivery Team September 14, 2016.  Ms. [redacted] requested a 4-8 timeframe.      All of our deliveries are route based, meaning that we plan the routes based on the deliveries in the area.  We do our best to meet all of our customer’s requests but unfortunately that is not always possible based on proximity to HUB where the product will be loaded and Department of Transportation Regulations.    Ms. [redacted]’s actual delivery timeframe was 11-3 but something came up where our techs were able to move her to a 3-5 timeframe.  Our technicians kept in touch with her the day of delivery with an update at 4:30 PM that they were running late and called again 20 minutes before arrival to let her know they were on the way.    Ms. [redacted]’s bed was actually delivered within the 4-8 timeframe she requested and as such we consider the matter closed.     Best regards,   Lisa Marie [redacted] Customer Advocacy Escalation Consultant

March 30, 2016 Revdex.com of Minnesota & North Dakota RE:  Ms. [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Ms. [redacted]. Our records indicate that Mr. [redacted] purchased an i8 FlexTop...

Mattress, FlexTop FlexFit3 Adjustable Base, a King Contemporary Camelback Headboard only, and many accessories on February 3,2015.  The bed was delivered on February 18, 2015 and the headboard was delivered on March 1, 2015. Ms. [redacted] stated that she tried to get in touch with her Sales Person numerous times to discuss the measurements of the headboard.  Ms. [redacted] also stated we she was told the headboard would be 76 inches wide.  This is the width of the king size mattress, not the headboard.  Select Comfort doesn’t sell any headboard under 82 inches wide. Our Upholstered Products are all made to order.  The style and fabric is the customer’s choice.  As such, the Upholstered Products are final sales no returns or exchanges allowed.  The style Ms. [redacted] chose is our Contemporary Camelback.  This particular style is one of our widest headboards at 87 ¾ inches.  When delivered, if she felt there was an error, she could have refused the delivery.  Ms. [redacted] accepted the delivery of the headboard. Our Sales Professionals are expected to provide all prospective customers with the information necessary to make a fully informed decision regarding the purchase of any of our products. Our Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stares at each register, and the return policy is printed on all sales literature advertising the respective products. We invite all prospective customers to read them, ask questions and understand them prior to making a purchase. The Sales professional went over the Terms and Conditions of Sale with Mr. [redacted] in detail and Mr. [redacted] signed the Customer Order (copy available upon request) acknowledging he read and understood those terms including the following: Upholstered Beds Return/Exchange Policies: The Upholstered Bed Collection (e.g. upholstered headboards, sideboards and/or footboards) is not covered under the Sleep Number 100 In-Home Trial policy.  Because these products are made-to-order, all sales are final and no cancellations, returns or exchanges will be authorized or accepted. Ms. [redacted] stated that that she attempted to reach her sales person to no avail, yet she only contacted our Customer Service Department on March 15, 2016--over a year after the purchase date. This is our only record of her reaching out to us since March 5, 2015. The representative started to initiate the return, but then realized there were no returns on Upholstered Products and never finished the order. We will not accommodate Ms. [redacted]’s request for authorization of her Contemporary Camelback Upholstered Headboard. Best regards, CS Correspondence Manager  [redacted]

I am rejecting this response because:The account is categorically untrue! The sales person displayed and demonstrated two remotes, the delivery driver called and based on what he said to me indicated for me to sign for the items received and that the additional remote would be delivered within a few days. Hearing nothing, I began the long and arduous process of getting to the bottom of the story. The delivery in its entirety would've been rejected had I known I was dealing with lies and mistrust.

Initial Business Response /* (1000, 8, 2016/01/27) */
January 27, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delays they have experienced...

regarding their warranty order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected their order. We understand that this was a tremendous inconvenience and appreciate their patience.
According to our records, on January 2, 2015 Mr. & Mrs. [redacted] purchased an X12, FlexTop, King Mattress and Adjustable Base with Home Delivery set up. They also purchased an Upholstered Bed K Ref Sidewing, Charcoal Chenille and bedding accessories. The X12 bed was delivered on February 4, 2015.
On January 3, 2015 an exception was made to allow an out-of-trial exchange on a Queen Dual Temp Layer that had been purchased December 7, 2013. The cost difference of $303.96 was appeased as was the Home Delivery set up/return fee.
On February 27, 2015 we sent our Home Delivery technicians to the [redacted]'s residence to troubleshoot connectivity errors. As a result of the troubleshooting we set up a no-charge warranty replacement for the DualTemp, HCS without Remote. There was no charge to Mr. & Mrs. [redacted] for the service call or warranty parts.
On March 14, 2015 the replacement DualTemp, HCS without Remote was installed and was operating normally when the technician left the Mr. & Mrs. [redacted]'s residence.
On March 25, 2015 we completed troubleshooting with the customer over the phone and appeased two remotes for their DualTemp layer.
On November 11, 2015 our Home Delivery technicians reinstalled the customer's X12 at the [redacted]'s new residence.
On December 17, 2015 we replaced 2 Remotes, FlexFit 3 at no charge.
On January 6, 2016 our Home Delivery technicians reinstalled the [redacted]'s X12 bed but were unable to resolve the cross-binding issue with Mr. & Mrs. [redacted]'s DualTemp layer.
On January 27, 2016 we appeased 2 DualTemp remotes at no charge. Mr. & Mrs. [redacted] can expect their delivery via UPS within the next 2-3 weeks.
Best regards,
CS Correspondence Specialist

I am rejecting this response because:i P URCHASED A NEW BED NOT A REFURBISHED ONE.  RE-FURBISHED MEANS REPAIRED.  I DON'T ACCEPT THE FACT THAT IT CARRIES THE SAME WARRANTY BECAUSE IT WAS DAMAGED WHEN YOU SENT IT HERE.  A NEW MATTRESS DOES NOT HAVE RE-FURBISHED STAMPED ON IT.  THEY ARE NOT A GOOD COMPANY SELLING USED PRODUCTS AS NEW.  I WANT A NEW MATTRESS WHICH IS WHAT I PAID FOR.  THANK YOU.

September 5, 2017   Revdex.com of Minnesota & North Dakota             RE:  Ms. [redacted]   Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding he complaint of...

our customer Ms. [redacted].   Ms. [redacted] is working with one of our Case Managers and the complaint will be resolved with mutual satisfaction.   Best regards, Customer Advocacy Escalation Consultant