Select Stone Company Reviews (%countItem)
Select Stone Company Rating
Address: 9645 Airport Hwy, Monclova, Ohio, United States, 43542-9741
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Select Stone knowingly sells defective decorative stone.
Our company was hired by Mr. a good customer to install decorative stone that he picked out at Select Stone. The decorative stone was defective and disintegrated after one season. Mr. made our company aware of the problem. Both Mr. and our company contacted Select Stone and requested they contact the manufacturer to make it right. Select Stone refused to do so. Select Stone hid behind the statement that they have signs in their showroom stating they are not responsible for products they sell. Worse yet Select Stone was aware of problems with this stone as the manufacturer informed them of it. Why would any reputable business knowingly sell a product they know is defective. Furthermore, why would Select Stone continue to do business with a manufacture that does not stand behind their product. Any dealings Mr. or our company have had with Select Stone have been met with arrogance and indignation. Sadly as a result of Select Stones handling of this matter we lost Mr. and his son as a customer.
Stop selling a known defective product. Press manufacturer of defective product to make it right with customer (***)
I would like to begin my response by declaring this complaint as completely false and defamatory. I would like this complaint dismissed and removed from record. This complaint is a response to us sending a collection letter to the complainants company for unpaid bills for material received back in June totaling more than $18,000.00 which was unrelated to the project for Mr.. In fact the project in question took place on 07/29/13. That's more than 5 years ago. The complainant is not the homeowner but rather the contractor who installed the material. In April of 2014 we received contact from the customer stating that over the winter some of the stone that the contractor installed in the flower beds had broken down over the winter. We reached out to the manufacturer and fought for the customer. The outcome was that we along with the manufacturer replaced the product with new product free of charge. From there I did not hear anything else with regard to this project until 8/1/17. In this email the contractor stated that the same thing has happened to the new material. Now I will note that this is the only complaint that we received for this material in this time frame. This email included a quote from the contractor to remove the material and replace it with a different material. Again we fought with the manufacturer and they offered to replace it with a smaller size of their aggregate but they would not pay to replace it with someone else's product. Mr. was given a sample of the smaller size and he wanted to keep it over winter to see if he liked it in the spring. On 04/2/18 I was CCed on an email to the manufacturer from Mr. stating the he did not want to use the smaller size and that he wanted the manufacturer to pay to replace the material with a different product. I was CCed on their conversation back and forth and the manufacturer would not pay to replace the material with a different product. I was then contacted by Mr. directly to see if I could get the manufacturer to comply with request. I contacted the manufacturer and was getting the same response. This product does not have a warranty and even though we have not had any other complaints during this time the manufacturer did what it could to try and make the customer happy. Almost all of our communications over this project were through email and I have saved all of these emails so I can prove that their claim is false and completely defamatory. For this reason please dismiss this claim and remove it from record.
This statement is in response to Select Stones statement to the Revdex.com.
The other points brought up in Select Stones response are not relevant to the fact that Select Stone continues to sell a product both Select Stone and the manufacturer know has problems. If consumers are told of this possibility upfront it would have saved *** the loss of 2 very good customers. Perhaps they can display additional signs in their showroom along with the signs they stand behind to alleviate responsibility. The bottom line is the buyer needs to be informed. Select Stone could have been sued for the lost revenue which was over $15,000 but that is not who we are. It should also be noted Select Stone threatened to sue me because of my truthful statements made to the Revdex.com.
About their attempt to damage reputations by mentioning their collection action, here is the truth. Two Fountains were ordered from Select Stone. When they were shipped to the jobsite the order was incomplete. One of the fountains was missing bottom basin. There was a deadline on completion of the fountain construction. One fountain was completed on time, the second fountain could not be built as the base component was not yet delivered. The bottom basin arrived after the deadline and was constructed as soon as it arrived. As the contractor, I billed for the fountains and the other work we had done on the project. Due to the second fountain being delayed, the entire draw was rejected by the project manager placing that amount into the next pay cycle. We pay vendors as we receive draws, but in this case we did not due to the draw being rejected and funds not being released. This was because Select Stone delayed delivery on the basin. The order was placed on April 17, 2018. The quote stated 3-4-week lead time. The actual delivery was June 2018
I received a phone call from the owner of Select Stone whom the company has done business with for 30 plus years demanding payment telling me to lien the job. The situation was explained to her about the draw being rejected and why. She was told as soon as the draw gets released Select would be paid. She kept insisting to know when; once again it was explained to her how the draw system works and that due to the delay it was placed in the next billing cycle this matter was not within our control. It was also explained to her that due to the delay *** had not been paid either. All of this is standard operating procedure. An employee went to make a purchase and was told our account was frozen followed by the office receiving a collection letter. After 30 years of doing business with Select Stone this is how I and the company are treated. Select Stone had been informed all along what was going on and why. The draw was released, and Select Stone was paid what was owed. The interest and service charges will not be paid because the problem was not created on our end. Select Stone needs to own their part.
I believe this public forum argument should be closed after my statement to Select Stones response is read.
***, President
***, Inc.
Select Stone knowingly sells defective decorative stone.
Our company was hired by Mr. a good customer to install decorative stone that he picked out at Select Stone. The decorative stone was defective and disintegrated after one season. Mr. made our company aware of the problem. Both Mr. and our company contacted Select Stone and requested they contact the manufacturer to make it right. Select Stone refused to do so. Select Stone hid behind the statement that they have signs in their showroom stating they are not responsible for products they sell. Worse yet Select Stone was aware of problems with this stone as the manufacturer informed them of it. Why would any reputable business knowingly sell a product they know is defective. Furthermore, why would Select Stone continue to do business with a manufacture that does not stand behind their product. Any dealings Mr. or our company have had with Select Stone have been met with arrogance and indignation. Sadly as a result of Select Stones handling of this matter we lost Mr. and his son as a customer.
Stop selling a known defective product. Press manufacturer of defective product to make it right with customer (***)
I would like to begin my response by declaring this complaint as completely false and defamatory. I would like this complaint dismissed and removed from record. This complaint is a response to us sending a collection letter to the complainants company for unpaid bills for material received back in June totaling more than $18,000.00 which was unrelated to the project for Mr.. In fact the project in question took place on 07/29/13. That's more than 5 years ago. The complainant is not the homeowner but rather the contractor who installed the material. In April of 2014 we received contact from the customer stating that over the winter some of the stone that the contractor installed in the flower beds had broken down over the winter. We reached out to the manufacturer and fought for the customer. The outcome was that we along with the manufacturer replaced the product with new product free of charge. From there I did not hear anything else with regard to this project until 8/1/17. In this email the contractor stated that the same thing has happened to the new material. Now I will note that this is the only complaint that we received for this material in this time frame. This email included a quote from the contractor to remove the material and replace it with a different material. Again we fought with the manufacturer and they offered to replace it with a smaller size of their aggregate but they would not pay to replace it with someone else's product. Mr. was given a sample of the smaller size and he wanted to keep it over winter to see if he liked it in the spring. On 04/2/18 I was CCed on an email to the manufacturer from Mr. stating the he did not want to use the smaller size and that he wanted the manufacturer to pay to replace the material with a different product. I was CCed on their conversation back and forth and the manufacturer would not pay to replace the material with a different product. I was then contacted by Mr. directly to see if I could get the manufacturer to comply with request. I contacted the manufacturer and was getting the same response. This product does not have a warranty and even though we have not had any other complaints during this time the manufacturer did what it could to try and make the customer happy. Almost all of our communications over this project were through email and I have saved all of these emails so I can prove that their claim is false and completely defamatory. For this reason please dismiss this claim and remove it from record.
This statement is in response to Select Stones statement to the Revdex.com.
The other points brought up in Select Stones response are not relevant to the fact that Select Stone continues to sell a product both Select Stone and the manufacturer know has problems. If consumers are told of this possibility upfront it would have saved *** the loss of 2 very good customers. Perhaps they can display additional signs in their showroom along with the signs they stand behind to alleviate responsibility. The bottom line is the buyer needs to be informed. Select Stone could have been sued for the lost revenue which was over $15,000 but that is not who we are. It should also be noted Select Stone threatened to sue me because of my truthful statements made to the Revdex.com.
About their attempt to damage reputations by mentioning their collection action, here is the truth. Two Fountains were ordered from Select Stone. When they were shipped to the jobsite the order was incomplete. One of the fountains was missing bottom basin. There was a deadline on completion of the fountain construction. One fountain was completed on time, the second fountain could not be built as the base component was not yet delivered. The bottom basin arrived after the deadline and was constructed as soon as it arrived. As the contractor, I billed for the fountains and the other work we had done on the project. Due to the second fountain being delayed, the entire draw was rejected by the project manager placing that amount into the next pay cycle. We pay vendors as we receive draws, but in this case we did not due to the draw being rejected and funds not being released. This was because Select Stone delayed delivery on the basin. The order was placed on April 17, 2018. The quote stated 3-4-week lead time. The actual delivery was June 2018
I received a phone call from the owner of Select Stone whom the company has done business with for 30 plus years demanding payment telling me to lien the job. The situation was explained to her about the draw being rejected and why. She was told as soon as the draw gets released Select would be paid. She kept insisting to know when; once again it was explained to her how the draw system works and that due to the delay it was placed in the next billing cycle this matter was not within our control. It was also explained to her that due to the delay *** had not been paid either. All of this is standard operating procedure. An employee went to make a purchase and was told our account was frozen followed by the office receiving a collection letter. After 30 years of doing business with Select Stone this is how I and the company are treated. Select Stone had been informed all along what was going on and why. The draw was released, and Select Stone was paid what was owed. The interest and service charges will not be paid because the problem was not created on our end. Select Stone needs to own their part.
I believe this public forum argument should be closed after my statement to Select Stones response is read.
***, President
***, Inc.
Select Stone knowingly sells defective decorative stone.
Our company was hired by Mr. a good customer to install decorative stone that he picked out at Select Stone. The decorative stone was defective and disintegrated after one season. Mr. made our company aware of the problem. Both Mr. and our company contacted Select Stone and requested they contact the manufacturer to make it right. Select Stone refused to do so. Select Stone hid behind the statement that they have signs in their showroom stating they are not responsible for products they sell. Worse yet Select Stone was aware of problems with this stone as the manufacturer informed them of it. Why would any reputable business knowingly sell a product they know is defective. Furthermore, why would Select Stone continue to do business with a manufacture that does not stand behind their product. Any dealings Mr. or our company have had with Select Stone have been met with arrogance and indignation. Sadly as a result of Select Stones handling of this matter we lost Mr. and his son as a customer.
Stop selling a known defective product. Press manufacturer of defective product to make it right with customer (***)
I would like to begin my response by declaring this complaint as completely false and defamatory. I would like this complaint dismissed and removed from record. This complaint is a response to us sending a collection letter to the complainants company for unpaid bills for material received back in June totaling more than $18,000.00 which was unrelated to the project for Mr.. In fact the project in question took place on 07/29/13. That's more than 5 years ago. The complainant is not the homeowner but rather the contractor who installed the material. In April of 2014 we received contact from the customer stating that over the winter some of the stone that the contractor installed in the flower beds had broken down over the winter. We reached out to the manufacturer and fought for the customer. The outcome was that we along with the manufacturer replaced the product with new product free of charge. From there I did not hear anything else with regard to this project until 8/1/17. In this email the contractor stated that the same thing has happened to the new material. Now I will note that this is the only complaint that we received for this material in this time frame. This email included a quote from the contractor to remove the material and replace it with a different material. Again we fought with the manufacturer and they offered to replace it with a smaller size of their aggregate but they would not pay to replace it with someone else's product. Mr. was given a sample of the smaller size and he wanted to keep it over winter to see if he liked it in the spring. On 04/2/18 I was CCed on an email to the manufacturer from Mr. stating the he did not want to use the smaller size and that he wanted the manufacturer to pay to replace the material with a different product. I was CCed on their conversation back and forth and the manufacturer would not pay to replace the material with a different product. I was then contacted by Mr. directly to see if I could get the manufacturer to comply with request. I contacted the manufacturer and was getting the same response. This product does not have a warranty and even though we have not had any other complaints during this time the manufacturer did what it could to try and make the customer happy. Almost all of our communications over this project were through email and I have saved all of these emails so I can prove that their claim is false and completely defamatory. For this reason please dismiss this claim and remove it from record.
This statement is in response to Select Stones statement to the Revdex.com.
The other points brought up in Select Stones response are not relevant to the fact that Select Stone continues to sell a product both Select Stone and the manufacturer know has problems. If consumers are told of this possibility upfront it would have saved *** the loss of 2 very good customers. Perhaps they can display additional signs in their showroom along with the signs they stand behind to alleviate responsibility. The bottom line is the buyer needs to be informed. Select Stone could have been sued for the lost revenue which was over $15,000 but that is not who we are. It should also be noted Select Stone threatened to sue me because of my truthful statements made to the Revdex.com.
About their attempt to damage reputations by mentioning their collection action, here is the truth. Two Fountains were ordered from Select Stone. When they were shipped to the jobsite the order was incomplete. One of the fountains was missing bottom basin. There was a deadline on completion of the fountain construction. One fountain was completed on time, the second fountain could not be built as the base component was not yet delivered. The bottom basin arrived after the deadline and was constructed as soon as it arrived. As the contractor, I billed for the fountains and the other work we had done on the project. Due to the second fountain being delayed, the entire draw was rejected by the project manager placing that amount into the next pay cycle. We pay vendors as we receive draws, but in this case we did not due to the draw being rejected and funds not being released. This was because Select Stone delayed delivery on the basin. The order was placed on April 17, 2018. The quote stated 3-4-week lead time. The actual delivery was June 2018
I received a phone call from the owner of Select Stone whom the company has done business with for 30 plus years demanding payment telling me to lien the job. The situation was explained to her about the draw being rejected and why. She was told as soon as the draw gets released Select would be paid. She kept insisting to know when; once again it was explained to her how the draw system works and that due to the delay it was placed in the next billing cycle this matter was not within our control. It was also explained to her that due to the delay *** had not been paid either. All of this is standard operating procedure. An employee went to make a purchase and was told our account was frozen followed by the office receiving a collection letter. After 30 years of doing business with Select Stone this is how I and the company are treated. Select Stone had been informed all along what was going on and why. The draw was released, and Select Stone was paid what was owed. The interest and service charges will not be paid because the problem was not created on our end. Select Stone needs to own their part.
I believe this public forum argument should be closed after my statement to Select Stones response is read.
***, President
***, Inc.
Select Stone knowingly sells defective decorative stone.
Our company was hired by Mr. a good customer to install decorative stone that he picked out at Select Stone. The decorative stone was defective and disintegrated after one season. Mr. made our company aware of the problem. Both Mr. and our company contacted Select Stone and requested they contact the manufacturer to make it right. Select Stone refused to do so. Select Stone hid behind the statement that they have signs in their showroom stating they are not responsible for products they sell. Worse yet Select Stone was aware of problems with this stone as the manufacturer informed them of it. Why would any reputable business knowingly sell a product they know is defective. Furthermore, why would Select Stone continue to do business with a manufacture that does not stand behind their product. Any dealings Mr. or our company have had with Select Stone have been met with arrogance and indignation. Sadly as a result of Select Stones handling of this matter we lost Mr. and his son as a customer.
Stop selling a known defective product. Press manufacturer of defective product to make it right with customer (***)
I would like to begin my response by declaring this complaint as completely false and defamatory. I would like this complaint dismissed and removed from record. This complaint is a response to us sending a collection letter to the complainants company for unpaid bills for material received back in June totaling more than $18,000.00 which was unrelated to the project for Mr.. In fact the project in question took place on 07/29/13. That's more than 5 years ago. The complainant is not the homeowner but rather the contractor who installed the material. In April of 2014 we received contact from the customer stating that over the winter some of the stone that the contractor installed in the flower beds had broken down over the winter. We reached out to the manufacturer and fought for the customer. The outcome was that we along with the manufacturer replaced the product with new product free of charge. From there I did not hear anything else with regard to this project until 8/1/17. In this email the contractor stated that the same thing has happened to the new material. Now I will note that this is the only complaint that we received for this material in this time frame. This email included a quote from the contractor to remove the material and replace it with a different material. Again we fought with the manufacturer and they offered to replace it with a smaller size of their aggregate but they would not pay to replace it with someone else's product. Mr. was given a sample of the smaller size and he wanted to keep it over winter to see if he liked it in the spring. On 04/2/18 I was CCed on an email to the manufacturer from Mr. stating the he did not want to use the smaller size and that he wanted the manufacturer to pay to replace the material with a different product. I was CCed on their conversation back and forth and the manufacturer would not pay to replace the material with a different product. I was then contacted by Mr. directly to see if I could get the manufacturer to comply with request. I contacted the manufacturer and was getting the same response. This product does not have a warranty and even though we have not had any other complaints during this time the manufacturer did what it could to try and make the customer happy. Almost all of our communications over this project were through email and I have saved all of these emails so I can prove that their claim is false and completely defamatory. For this reason please dismiss this claim and remove it from record.
This statement is in response to Select Stones statement to the Revdex.com.
The other points brought up in Select Stones response are not relevant to the fact that Select Stone continues to sell a product both Select Stone and the manufacturer know has problems. If consumers are told of this possibility upfront it would have saved *** the loss of 2 very good customers. Perhaps they can display additional signs in their showroom along with the signs they stand behind to alleviate responsibility. The bottom line is the buyer needs to be informed. Select Stone could have been sued for the lost revenue which was over $15,000 but that is not who we are. It should also be noted Select Stone threatened to sue me because of my truthful statements made to the Revdex.com.
About their attempt to damage reputations by mentioning their collection action, here is the truth. Two Fountains were ordered from Select Stone. When they were shipped to the jobsite the order was incomplete. One of the fountains was missing bottom basin. There was a deadline on completion of the fountain construction. One fountain was completed on time, the second fountain could not be built as the base component was not yet delivered. The bottom basin arrived after the deadline and was constructed as soon as it arrived. As the contractor, I billed for the fountains and the other work we had done on the project. Due to the second fountain being delayed, the entire draw was rejected by the project manager placing that amount into the next pay cycle. We pay vendors as we receive draws, but in this case we did not due to the draw being rejected and funds not being released. This was because Select Stone delayed delivery on the basin. The order was placed on April 17, 2018. The quote stated 3-4-week lead time. The actual delivery was June 2018
I received a phone call from the owner of Select Stone whom the company has done business with for 30 plus years demanding payment telling me to lien the job. The situation was explained to her about the draw being rejected and why. She was told as soon as the draw gets released Select would be paid. She kept insisting to know when; once again it was explained to her how the draw system works and that due to the delay it was placed in the next billing cycle this matter was not within our control. It was also explained to her that due to the delay *** had not been paid either. All of this is standard operating procedure. An employee went to make a purchase and was told our account was frozen followed by the office receiving a collection letter. After 30 years of doing business with Select Stone this is how I and the company are treated. Select Stone had been informed all along what was going on and why. The draw was released, and Select Stone was paid what was owed. The interest and service charges will not be paid because the problem was not created on our end. Select Stone needs to own their part.
I believe this public forum argument should be closed after my statement to Select Stones response is read.
***, President
***, Inc.
Delivered stone and tore up our yard. Refused to even bring in dirt to fill the ruts that were left by the truck.
August 10th we had $1300 of stone delivered to our home. The driver backed in diagonally across our yard and left giant ruts. We contacted the business and supervisor came out to our home to inspect the damages. He then called and lied claiming the driver "Walked" the route and that my wife directed him to drive through the yard like that. They are refusing to do anything about the damages. Alls we wanted was for them to at least bring some dirt out to fill the ruts so we could reseed the area. Very poor customer service.
Alls we are asking for is for them to bring in dirt so we can fill the ruts that were created by their driver.
The customer scheduled us to deliver 3 loads of stone on 8/10/18. We were informed that the wife would be home to instruct the driver as to where to place the stone on the property. When the driver arrived at the house with the first load of stone he began to back down the driveway. He saw the wife come out of the house so he stopped the truck about half-way down the drive and exited the truck to figure out where she wanted him to dump the stone. She walked out to where the truck was and informed the driver that the stone was going on the other side of the property by the barn and said the ground is dry over there. They walked across the yard from that location and she showed the driver where to dump the stone. She asked if she needed to move the bird feeder which was located near the center of the front yard and the driver said no he can go around it. The birdfeeder was located in the lower ground of the property. The driver then proceeded to back across the yard from his position in the middle of the drive towards the spot where the customer said to dump. The driver then drove forward the same route he took and the wife told him that she might not be there for the second delivery because she had to take her child to practice. At this time nothing was said about the route the driver took. The driver then returned to the property with the second delivery and the wife and daughter were on the front porch. The driver proceeded to back across the yard following the same route he took for the first delivery. At that time as the driver was backing in to dump the tires began to sink into the ground. The driver dumped the load at the directed location by the barn and the wife came out to the truck. The wife and the driver then assessed the situation and both agreed take a different route across the yard closer to the house on the high ground. The driver then pulled forward along that new route with no sinking. On the third delivery the driver backed down and pulled forward along that same high ground route with no sinking. On 8/11/18 the salesperson that set up the delivery was contacted by the husband. He said that he wanted more stone but then proceeded to make the complaint about the ruts that were made on the second delivery. The husband sent pictures of the ruts and asked for a free delivery of free soil to fill in the ruts. The salesperson said that he would investigate what went wrong. The salesperson spoke with the driver and the driver told him everything explained above. Then the salesperson spoke with management. Upon review of the deliveries it was decided by management that the driver followed the directions of the wife and we were not responsible for the ruts in the yard because we went the path directed by the wife and the high ground route was not mentioned until after the ruts were made. We did not agree to the husbands request for free material and a free delivery. The husband was not happy with that and asked to speak to a manager. The Assistant Manager then spoke to the husband and the husband said that the driver did not go the route the wife told him to and that he chose that route himself. Due to the discrepancy in the stories the Assistant Manager agreed to have the driver and the General Manager drive out to the their home to evaluate the scene and speak to them in person. When they arrived at the house the husband was not home but the wife was. The driver, the General Manager, and the wife then discussed the situation and the wife agreed that everything happened just as the driver had stated and admitted that this was not clear as to the route to be taken and did not correct the driver during the first delivery which did not cause any ruts. She was very apologetic and stated that her husband was a hot tempered person and she would speak to him and calm him down. We then offered to her that we would steeply discount the soil to $5 per yard when it is normally $35 per yard to ease the cost of the repair. She said that sounded fair and that she would work with us to resolve the issue. The whole conversation was pleasant and everyone was in agreeance. Everyone shook hands and the driver and the General Manager left. Shortly after returning back to the facility the General Manager received a call from the husband who was upset and not very pleasant. The husband said that we were lying and his wife did not admit she was at fault. He then began to make threats to do damage to our property and the General Managers personal property and said he works at *** with 4500 other people and that he would make sure that no one would do business with our company. The husband was being belligerent so the General Manager then said that we would not deliver him free material and there was nothing we can do for him and disconnected the call. Afterwards the salesperson received a text message from the husband saying that he was going to cancel the credit card charges for all 3 loads of stone that he received. It was later found that the wife posted a review on our company facebook page making fraudulent claims. No other contact was made with either the husband or the wife.
We do not feel we are at fault for the damage to the lawn because we did as the customer asked and drive across the property as directed. We did however offer a large discount to make a good faith effort to make the customer happy. We feel that this is a fraudulent Revdex.com complaint that should be removed from our profile because this customer if being very untruthful with his claims.
(The consumer indicated he/she DID NOT accept the response from the business.)
We do NOT accept the response. The business is being untruthful about the driver! He never got out and "walked the route" like he claimed. He got out to unlock the bed of the truck. He NEVER walked the route. I asked if he needed me to move the bird feeder and he said no he could go AROUND it..NOT in front of it! I never directed the driver to go that route and he never walked that route! They are lying! ...we just built a pole barn and have had at least 10 trucks with deliveries (including semi trucks) back here And not one of them drove diagonally through our yard!! Why all of a sudden would I direct this driver to go through the yard like that! The delivery driver is lying to his boss!! I wasn't home for the 2nd delivery I was taking my son to football practice....I arrived when he was dumping the load....walked over there and told him to NOT drive through the yard like that. This is ridiculous and they need to be held responsible for the damages. And yes they did offer discount on dirt....but failed to mention they were gonna charge another delivery charge on top of the "discount". It shouldn't cost me more money to fix their mistake!!!We did NOT stop payment....look at your records!! Although at this point maybe we should've. We are not the only ones who've had this problem with the company....look up the reviews! Manager also claimed that the damages could just be fixed with a yard roller...There are 2 foot deep rutts in the middle of my yard this is not fixable with a yard roller! We work hard for our money and keeping our yard nice and are very upset that the business isn't taking responsibility for the drivers actions. Manager also stated that this isn't the first time this driver has gotten "stuck" at a job site! Company could've easily fixed this issue with bringing out a load of dirt....we weren't asking for a landscaping company to come out and fix it. We were willing to fix it ourselves but don't feel we should have to pay for the dirt OR the delivery charge.
Delivered stone and tore up our yard. Refused to even bring in dirt to fill the ruts that were left by the truck.
August 10th we had $1300 of stone delivered to our home. The driver backed in diagonally across our yard and left giant ruts. We contacted the business and supervisor came out to our home to inspect the damages. He then called and lied claiming the driver "Walked" the route and that my wife directed him to drive through the yard like that. They are refusing to do anything about the damages. Alls we wanted was for them to at least bring some dirt out to fill the ruts so we could reseed the area. Very poor customer service.
Alls we are asking for is for them to bring in dirt so we can fill the ruts that were created by their driver.
The customer scheduled us to deliver 3 loads of stone on 8/10/18. We were informed that the wife would be home to instruct the driver as to where to place the stone on the property. When the driver arrived at the house with the first load of stone he began to back down the driveway. He saw the wife come out of the house so he stopped the truck about half-way down the drive and exited the truck to figure out where she wanted him to dump the stone. She walked out to where the truck was and informed the driver that the stone was going on the other side of the property by the barn and said the ground is dry over there. They walked across the yard from that location and she showed the driver where to dump the stone. She asked if she needed to move the bird feeder which was located near the center of the front yard and the driver said no he can go around it. The birdfeeder was located in the lower ground of the property. The driver then proceeded to back across the yard from his position in the middle of the drive towards the spot where the customer said to dump. The driver then drove forward the same route he took and the wife told him that she might not be there for the second delivery because she had to take her child to practice. At this time nothing was said about the route the driver took. The driver then returned to the property with the second delivery and the wife and daughter were on the front porch. The driver proceeded to back across the yard following the same route he took for the first delivery. At that time as the driver was backing in to dump the tires began to sink into the ground. The driver dumped the load at the directed location by the barn and the wife came out to the truck. The wife and the driver then assessed the situation and both agreed take a different route across the yard closer to the house on the high ground. The driver then pulled forward along that new route with no sinking. On the third delivery the driver backed down and pulled forward along that same high ground route with no sinking. On 8/11/18 the salesperson that set up the delivery was contacted by the husband. He said that he wanted more stone but then proceeded to make the complaint about the ruts that were made on the second delivery. The husband sent pictures of the ruts and asked for a free delivery of free soil to fill in the ruts. The salesperson said that he would investigate what went wrong. The salesperson spoke with the driver and the driver told him everything explained above. Then the salesperson spoke with management. Upon review of the deliveries it was decided by management that the driver followed the directions of the wife and we were not responsible for the ruts in the yard because we went the path directed by the wife and the high ground route was not mentioned until after the ruts were made. We did not agree to the husbands request for free material and a free delivery. The husband was not happy with that and asked to speak to a manager. The Assistant Manager then spoke to the husband and the husband said that the driver did not go the route the wife told him to and that he chose that route himself. Due to the discrepancy in the stories the Assistant Manager agreed to have the driver and the General Manager drive out to the their home to evaluate the scene and speak to them in person. When they arrived at the house the husband was not home but the wife was. The driver, the General Manager, and the wife then discussed the situation and the wife agreed that everything happened just as the driver had stated and admitted that this was not clear as to the route to be taken and did not correct the driver during the first delivery which did not cause any ruts. She was very apologetic and stated that her husband was a hot tempered person and she would speak to him and calm him down. We then offered to her that we would steeply discount the soil to $5 per yard when it is normally $35 per yard to ease the cost of the repair. She said that sounded fair and that she would work with us to resolve the issue. The whole conversation was pleasant and everyone was in agreeance. Everyone shook hands and the driver and the General Manager left. Shortly after returning back to the facility the General Manager received a call from the husband who was upset and not very pleasant. The husband said that we were lying and his wife did not admit she was at fault. He then began to make threats to do damage to our property and the General Managers personal property and said he works at *** with 4500 other people and that he would make sure that no one would do business with our company. The husband was being belligerent so the General Manager then said that we would not deliver him free material and there was nothing we can do for him and disconnected the call. Afterwards the salesperson received a text message from the husband saying that he was going to cancel the credit card charges for all 3 loads of stone that he received. It was later found that the wife posted a review on our company facebook page making fraudulent claims. No other contact was made with either the husband or the wife.
We do not feel we are at fault for the damage to the lawn because we did as the customer asked and drive across the property as directed. We did however offer a large discount to make a good faith effort to make the customer happy. We feel that this is a fraudulent Revdex.com complaint that should be removed from our profile because this customer if being very untruthful with his claims.
(The consumer indicated he/she DID NOT accept the response from the business.)
We do NOT accept the response. The business is being untruthful about the driver! He never got out and "walked the route" like he claimed. He got out to unlock the bed of the truck. He NEVER walked the route. I asked if he needed me to move the bird feeder and he said no he could go AROUND it..NOT in front of it! I never directed the driver to go that route and he never walked that route! They are lying! ...we just built a pole barn and have had at least 10 trucks with deliveries (including semi trucks) back here And not one of them drove diagonally through our yard!! Why all of a sudden would I direct this driver to go through the yard like that! The delivery driver is lying to his boss!! I wasn't home for the 2nd delivery I was taking my son to football practice....I arrived when he was dumping the load....walked over there and told him to NOT drive through the yard like that. This is ridiculous and they need to be held responsible for the damages. And yes they did offer discount on dirt....but failed to mention they were gonna charge another delivery charge on top of the "discount". It shouldn't cost me more money to fix their mistake!!!We did NOT stop payment....look at your records!! Although at this point maybe we should've. We are not the only ones who've had this problem with the company....look up the reviews! Manager also claimed that the damages could just be fixed with a yard roller...There are 2 foot deep rutts in the middle of my yard this is not fixable with a yard roller! We work hard for our money and keeping our yard nice and are very upset that the business isn't taking responsibility for the drivers actions. Manager also stated that this isn't the first time this driver has gotten "stuck" at a job site! Company could've easily fixed this issue with bringing out a load of dirt....we weren't asking for a landscaping company to come out and fix it. We were willing to fix it ourselves but don't feel we should have to pay for the dirt OR the delivery charge.
Delivered stone and tore up our yard. Refused to even bring in dirt to fill the ruts that were left by the truck.
August 10th we had $1300 of stone delivered to our home. The driver backed in diagonally across our yard and left giant ruts. We contacted the business and supervisor came out to our home to inspect the damages. He then called and lied claiming the driver "Walked" the route and that my wife directed him to drive through the yard like that. They are refusing to do anything about the damages. Alls we wanted was for them to at least bring some dirt out to fill the ruts so we could reseed the area. Very poor customer service.
Alls we are asking for is for them to bring in dirt so we can fill the ruts that were created by their driver.
The customer scheduled us to deliver 3 loads of stone on 8/10/18. We were informed that the wife would be home to instruct the driver as to where to place the stone on the property. When the driver arrived at the house with the first load of stone he began to back down the driveway. He saw the wife come out of the house so he stopped the truck about half-way down the drive and exited the truck to figure out where she wanted him to dump the stone. She walked out to where the truck was and informed the driver that the stone was going on the other side of the property by the barn and said the ground is dry over there. They walked across the yard from that location and she showed the driver where to dump the stone. She asked if she needed to move the bird feeder which was located near the center of the front yard and the driver said no he can go around it. The birdfeeder was located in the lower ground of the property. The driver then proceeded to back across the yard from his position in the middle of the drive towards the spot where the customer said to dump. The driver then drove forward the same route he took and the wife told him that she might not be there for the second delivery because she had to take her child to practice. At this time nothing was said about the route the driver took. The driver then returned to the property with the second delivery and the wife and daughter were on the front porch. The driver proceeded to back across the yard following the same route he took for the first delivery. At that time as the driver was backing in to dump the tires began to sink into the ground. The driver dumped the load at the directed location by the barn and the wife came out to the truck. The wife and the driver then assessed the situation and both agreed take a different route across the yard closer to the house on the high ground. The driver then pulled forward along that new route with no sinking. On the third delivery the driver backed down and pulled forward along that same high ground route with no sinking. On 8/11/18 the salesperson that set up the delivery was contacted by the husband. He said that he wanted more stone but then proceeded to make the complaint about the ruts that were made on the second delivery. The husband sent pictures of the ruts and asked for a free delivery of free soil to fill in the ruts. The salesperson said that he would investigate what went wrong. The salesperson spoke with the driver and the driver told him everything explained above. Then the salesperson spoke with management. Upon review of the deliveries it was decided by management that the driver followed the directions of the wife and we were not responsible for the ruts in the yard because we went the path directed by the wife and the high ground route was not mentioned until after the ruts were made. We did not agree to the husbands request for free material and a free delivery. The husband was not happy with that and asked to speak to a manager. The Assistant Manager then spoke to the husband and the husband said that the driver did not go the route the wife told him to and that he chose that route himself. Due to the discrepancy in the stories the Assistant Manager agreed to have the driver and the General Manager drive out to the their home to evaluate the scene and speak to them in person. When they arrived at the house the husband was not home but the wife was. The driver, the General Manager, and the wife then discussed the situation and the wife agreed that everything happened just as the driver had stated and admitted that this was not clear as to the route to be taken and did not correct the driver during the first delivery which did not cause any ruts. She was very apologetic and stated that her husband was a hot tempered person and she would speak to him and calm him down. We then offered to her that we would steeply discount the soil to $5 per yard when it is normally $35 per yard to ease the cost of the repair. She said that sounded fair and that she would work with us to resolve the issue. The whole conversation was pleasant and everyone was in agreeance. Everyone shook hands and the driver and the General Manager left. Shortly after returning back to the facility the General Manager received a call from the husband who was upset and not very pleasant. The husband said that we were lying and his wife did not admit she was at fault. He then began to make threats to do damage to our property and the General Managers personal property and said he works at *** with 4500 other people and that he would make sure that no one would do business with our company. The husband was being belligerent so the General Manager then said that we would not deliver him free material and there was nothing we can do for him and disconnected the call. Afterwards the salesperson received a text message from the husband saying that he was going to cancel the credit card charges for all 3 loads of stone that he received. It was later found that the wife posted a review on our company facebook page making fraudulent claims. No other contact was made with either the husband or the wife.
We do not feel we are at fault for the damage to the lawn because we did as the customer asked and drive across the property as directed. We did however offer a large discount to make a good faith effort to make the customer happy. We feel that this is a fraudulent Revdex.com complaint that should be removed from our profile because this customer if being very untruthful with his claims.
(The consumer indicated he/she DID NOT accept the response from the business.)
We do NOT accept the response. The business is being untruthful about the driver! He never got out and "walked the route" like he claimed. He got out to unlock the bed of the truck. He NEVER walked the route. I asked if he needed me to move the bird feeder and he said no he could go AROUND it..NOT in front of it! I never directed the driver to go that route and he never walked that route! They are lying! ...we just built a pole barn and have had at least 10 trucks with deliveries (including semi trucks) back here And not one of them drove diagonally through our yard!! Why all of a sudden would I direct this driver to go through the yard like that! The delivery driver is lying to his boss!! I wasn't home for the 2nd delivery I was taking my son to football practice....I arrived when he was dumping the load....walked over there and told him to NOT drive through the yard like that. This is ridiculous and they need to be held responsible for the damages. And yes they did offer discount on dirt....but failed to mention they were gonna charge another delivery charge on top of the "discount". It shouldn't cost me more money to fix their mistake!!!We did NOT stop payment....look at your records!! Although at this point maybe we should've. We are not the only ones who've had this problem with the company....look up the reviews! Manager also claimed that the damages could just be fixed with a yard roller...There are 2 foot deep rutts in the middle of my yard this is not fixable with a yard roller! We work hard for our money and keeping our yard nice and are very upset that the business isn't taking responsibility for the drivers actions. Manager also stated that this isn't the first time this driver has gotten "stuck" at a job site! Company could've easily fixed this issue with bringing out a load of dirt....we weren't asking for a landscaping company to come out and fix it. We were willing to fix it ourselves but don't feel we should have to pay for the dirt OR the delivery charge.
Delivered stone and tore up our yard. Refused to even bring in dirt to fill the ruts that were left by the truck.
August 10th we had $1300 of stone delivered to our home. The driver backed in diagonally across our yard and left giant ruts. We contacted the business and supervisor came out to our home to inspect the damages. He then called and lied claiming the driver "Walked" the route and that my wife directed him to drive through the yard like that. They are refusing to do anything about the damages. Alls we wanted was for them to at least bring some dirt out to fill the ruts so we could reseed the area. Very poor customer service.
Alls we are asking for is for them to bring in dirt so we can fill the ruts that were created by their driver.
The customer scheduled us to deliver 3 loads of stone on 8/10/18. We were informed that the wife would be home to instruct the driver as to where to place the stone on the property. When the driver arrived at the house with the first load of stone he began to back down the driveway. He saw the wife come out of the house so he stopped the truck about half-way down the drive and exited the truck to figure out where she wanted him to dump the stone. She walked out to where the truck was and informed the driver that the stone was going on the other side of the property by the barn and said the ground is dry over there. They walked across the yard from that location and she showed the driver where to dump the stone. She asked if she needed to move the bird feeder which was located near the center of the front yard and the driver said no he can go around it. The birdfeeder was located in the lower ground of the property. The driver then proceeded to back across the yard from his position in the middle of the drive towards the spot where the customer said to dump. The driver then drove forward the same route he took and the wife told him that she might not be there for the second delivery because she had to take her child to practice. At this time nothing was said about the route the driver took. The driver then returned to the property with the second delivery and the wife and daughter were on the front porch. The driver proceeded to back across the yard following the same route he took for the first delivery. At that time as the driver was backing in to dump the tires began to sink into the ground. The driver dumped the load at the directed location by the barn and the wife came out to the truck. The wife and the driver then assessed the situation and both agreed take a different route across the yard closer to the house on the high ground. The driver then pulled forward along that new route with no sinking. On the third delivery the driver backed down and pulled forward along that same high ground route with no sinking. On 8/11/18 the salesperson that set up the delivery was contacted by the husband. He said that he wanted more stone but then proceeded to make the complaint about the ruts that were made on the second delivery. The husband sent pictures of the ruts and asked for a free delivery of free soil to fill in the ruts. The salesperson said that he would investigate what went wrong. The salesperson spoke with the driver and the driver told him everything explained above. Then the salesperson spoke with management. Upon review of the deliveries it was decided by management that the driver followed the directions of the wife and we were not responsible for the ruts in the yard because we went the path directed by the wife and the high ground route was not mentioned until after the ruts were made. We did not agree to the husbands request for free material and a free delivery. The husband was not happy with that and asked to speak to a manager. The Assistant Manager then spoke to the husband and the husband said that the driver did not go the route the wife told him to and that he chose that route himself. Due to the discrepancy in the stories the Assistant Manager agreed to have the driver and the General Manager drive out to the their home to evaluate the scene and speak to them in person. When they arrived at the house the husband was not home but the wife was. The driver, the General Manager, and the wife then discussed the situation and the wife agreed that everything happened just as the driver had stated and admitted that this was not clear as to the route to be taken and did not correct the driver during the first delivery which did not cause any ruts. She was very apologetic and stated that her husband was a hot tempered person and she would speak to him and calm him down. We then offered to her that we would steeply discount the soil to $5 per yard when it is normally $35 per yard to ease the cost of the repair. She said that sounded fair and that she would work with us to resolve the issue. The whole conversation was pleasant and everyone was in agreeance. Everyone shook hands and the driver and the General Manager left. Shortly after returning back to the facility the General Manager received a call from the husband who was upset and not very pleasant. The husband said that we were lying and his wife did not admit she was at fault. He then began to make threats to do damage to our property and the General Managers personal property and said he works at *** with 4500 other people and that he would make sure that no one would do business with our company. The husband was being belligerent so the General Manager then said that we would not deliver him free material and there was nothing we can do for him and disconnected the call. Afterwards the salesperson received a text message from the husband saying that he was going to cancel the credit card charges for all 3 loads of stone that he received. It was later found that the wife posted a review on our company facebook page making fraudulent claims. No other contact was made with either the husband or the wife.
We do not feel we are at fault for the damage to the lawn because we did as the customer asked and drive across the property as directed. We did however offer a large discount to make a good faith effort to make the customer happy. We feel that this is a fraudulent Revdex.com complaint that should be removed from our profile because this customer if being very untruthful with his claims.
(The consumer indicated he/she DID NOT accept the response from the business.)
We do NOT accept the response. The business is being untruthful about the driver! He never got out and "walked the route" like he claimed. He got out to unlock the bed of the truck. He NEVER walked the route. I asked if he needed me to move the bird feeder and he said no he could go AROUND it..NOT in front of it! I never directed the driver to go that route and he never walked that route! They are lying! ...we just built a pole barn and have had at least 10 trucks with deliveries (including semi trucks) back here And not one of them drove diagonally through our yard!! Why all of a sudden would I direct this driver to go through the yard like that! The delivery driver is lying to his boss!! I wasn't home for the 2nd delivery I was taking my son to football practice....I arrived when he was dumping the load....walked over there and told him to NOT drive through the yard like that. This is ridiculous and they need to be held responsible for the damages. And yes they did offer discount on dirt....but failed to mention they were gonna charge another delivery charge on top of the "discount". It shouldn't cost me more money to fix their mistake!!!We did NOT stop payment....look at your records!! Although at this point maybe we should've. We are not the only ones who've had this problem with the company....look up the reviews! Manager also claimed that the damages could just be fixed with a yard roller...There are 2 foot deep rutts in the middle of my yard this is not fixable with a yard roller! We work hard for our money and keeping our yard nice and are very upset that the business isn't taking responsibility for the drivers actions. Manager also stated that this isn't the first time this driver has gotten "stuck" at a job site! Company could've easily fixed this issue with bringing out a load of dirt....we weren't asking for a landscaping company to come out and fix it. We were willing to fix it ourselves but don't feel we should have to pay for the dirt OR the delivery charge.
calculated load incorrectly for me and then treated me withe contempt after I tried to call and get resolution.
On 5-7-18 I called to get stone for a project at my home. I gave the clerk (***) my measurements of 45 yds by 25 yds. *** stated that would be about 11.25 tons of stone. Once the driver arrived to deliver on 5-9-18, he dumped the stone and it didn't look like enough to complete the project. After spreading it out by hand, it was clear there was an error. I called and spoke to a rep who began to explain that it was my fault that I didn't give them ft. instead of yds... I do not do this everyday so I would have assumed that *** would have said something as I said the measurement 3 times! The man said he would have the owner call me back to discuss. On May 10,2018 I got a call from ***, apparently an owner. She got right to making sure I knew she was right and im the one that was wrong. She stated that she has been doing this for 30 years and I should have known that wasnt enough stone and measure correctly. She contends that her salesperson said she heard Feet instead of yds and told me she was sticking to that version. Also, when I explained that I do not do this everyday so how am I supposed to know its measured in ft instead of yards, she laughed at me and said well, you should know that! After she insulted my intelligence, blamed me for their mix up, and laughed me off she said " I was going to give you a discount, but now I'm not". This is a very unprofessional and rude organization and after speaking with the "Owner" it is clear that they do NOT care about their customers and are getting away with charging money for poor service and then blaming the customer.
I am asking for a complete refund of the shorted stone bill that is already dumped on the ground. The amount was 11.25 tons of #6 stone at a total cost with tax of $323.10 Im going to have to get more stone from somewhere else now and Im sure that it wont match what is there. Spoke with another company and gave them "yds" and they said I need an additional 90 tons of stone for the project.
Contact Name and Title: ***- Manager
Contact Phone: 419-861-9600
Contact Email: ***
On May 7th *** contacted our company asking for #6 stone. He was informed that this material covered 100 square feet per ton at a depth of 2". He asked our representative to tell him how much he would need for a 45 by 25 area. He did not mention in any way that these dimensions he was giving us over the phone were in yards. Our rep repeated those dimensions in feet and told him for a 1,125 square foot area he would need 11.25 ton of material. She informed him that that would be one delivery of stone and the delivery was completed on May 9th. *** called later that day and spoke to a different sales associate stating that he was shorted on his delivery. He said we didn't send him enough material. Our associate asked for the dimensions so he could double check the figures and *** again told him the area was 45 by 25. The associate did the calculation and told *** that he was sent the correct amount based off of his dimensions and *** began to get irate repeating the area size saying there is no way it was enough stone. The associate asked him "do you mean 45 feet by 25 feet?" and he yelled "no yards". This was the first time we were told that the dimension he was giving us was in yards. The sales associate then recalculated the area and told *** that his area was actually 10,125 square feet and he would need 101.25 tons to cover his area and it would be a total of 6 truck loads. He asked if he could get a discount on the additional stone required to complete the project and we offered to deduct one of the delivery fees and he replied he felt like he was owed more claiming this to be our mistake and wanted to speak to the owner. The owner was not available at the time the associate informed *** that he would have her return his call. The following morning the owner *** contacted *** in attempts to remedy the situation. They discussed the situation and *** claimed this was our mistake and he was not responsible for this. *** disagreed and said that we were given vague information and when we repeated the measurements and square footages back to him in feet and square feet he never corrected us. He again became irate and rude, at times telling *** to Shut up, and attempting to blackmail us by saying he will blast our name on social media and make sure none of his friends ever buy anything from us unless we fulfill his demands. At this time *** told *** she was going to give him a discount but now she was not. *** continued to argue with her then hung up on her. No more verbal contact was made. *** left this review on our Facebook page "Extremely Rude and Unprofessional. ***, the owner, blames her customers for their mistakes and gets really condescending after you try to resolve. NEVER EVER again, will I or anyone I know be doing business with these people."
On multiple occasions with 2 different associates *** gave us his measurements over the phone without stating the unit of measure and did not correct us when we repeated the dimensions stating the unit of measure in feet. We rely on the information our customers give us to calculate their projects. *** received all the material he paid for. He did not correct us when the square footages were repeated back to him. When we told him it would be one load of stone, not the six that you would actually need to fill his area by volume, he did not say that doesn't sound like enough stone. We offered to give him a free delivery and that was not enough for him so he attempted to blackmail us into giving him 5 free loads of stone. He received all the material he paid for. We did not refuse to deliver him additional stone and even offered to give him one free delivery but he felt that we should give him $2698.68 worth of material for $323.10. He spread the material into his area and it is in no way able to be returned. He is requesting that we refund everything he paid and he will just keep all the material for free. That is an unreasonable and unethical expectation.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am completely appalled by the absolute lie this company is claiming. It was very clear in all conversations with the first salesperson that it was YARDS. The claim that I wanted more material for nothing is an outright untruth. Obviously, they want to hide behind their own story claiming that Im the reason this was wrong. The claim of "Blackmail" is baseless and I am well withing my rights to describe a poor experience with a company on social media, radio, newspaper, or wherever the freedom of speech is protected. They blamed me over and over again and made fun of me stating that "I should have known better and that everyone quotes in feet". What is unethical is the complete blaming of the customer in this process. As a note, I finished the work with another company who also agreed that they should have validated the measurements with me and they did not. Funny thing is? they took my measurements by YARDS! this is not the way to treat people. Interesting that *** is giving you a reply on someone else's behalf that clearly was not there and is absolutely making this stuff up. I never told *** to Shut up, I asked her to stop talking and LISTEN to what I was telling her as she talked right over me and offered nothing in the form of resolution.
calculated load incorrectly for me and then treated me withe contempt after I tried to call and get resolution.
On 5-7-18 I called to get stone for a project at my home. I gave the clerk (***) my measurements of 45 yds by 25 yds. *** stated that would be about 11.25 tons of stone. Once the driver arrived to deliver on 5-9-18, he dumped the stone and it didn't look like enough to complete the project. After spreading it out by hand, it was clear there was an error. I called and spoke to a rep who began to explain that it was my fault that I didn't give them ft. instead of yds... I do not do this everyday so I would have assumed that *** would have said something as I said the measurement 3 times! The man said he would have the owner call me back to discuss. On May 10,2018 I got a call from ***, apparently an owner. She got right to making sure I knew she was right and im the one that was wrong. She stated that she has been doing this for 30 years and I should have known that wasnt enough stone and measure correctly. She contends that her salesperson said she heard Feet instead of yds and told me she was sticking to that version. Also, when I explained that I do not do this everyday so how am I supposed to know its measured in ft instead of yards, she laughed at me and said well, you should know that! After she insulted my intelligence, blamed me for their mix up, and laughed me off she said " I was going to give you a discount, but now I'm not". This is a very unprofessional and rude organization and after speaking with the "Owner" it is clear that they do NOT care about their customers and are getting away with charging money for poor service and then blaming the customer.
I am asking for a complete refund of the shorted stone bill that is already dumped on the ground. The amount was 11.25 tons of #6 stone at a total cost with tax of $323.10 Im going to have to get more stone from somewhere else now and Im sure that it wont match what is there. Spoke with another company and gave them "yds" and they said I need an additional 90 tons of stone for the project.
Contact Name and Title: ***- Manager
Contact Phone: 419-861-9600
Contact Email: ***
On May 7th *** contacted our company asking for #6 stone. He was informed that this material covered 100 square feet per ton at a depth of 2". He asked our representative to tell him how much he would need for a 45 by 25 area. He did not mention in any way that these dimensions he was giving us over the phone were in yards. Our rep repeated those dimensions in feet and told him for a 1,125 square foot area he would need 11.25 ton of material. She informed him that that would be one delivery of stone and the delivery was completed on May 9th. *** called later that day and spoke to a different sales associate stating that he was shorted on his delivery. He said we didn't send him enough material. Our associate asked for the dimensions so he could double check the figures and *** again told him the area was 45 by 25. The associate did the calculation and told *** that he was sent the correct amount based off of his dimensions and *** began to get irate repeating the area size saying there is no way it was enough stone. The associate asked him "do you mean 45 feet by 25 feet?" and he yelled "no yards". This was the first time we were told that the dimension he was giving us was in yards. The sales associate then recalculated the area and told *** that his area was actually 10,125 square feet and he would need 101.25 tons to cover his area and it would be a total of 6 truck loads. He asked if he could get a discount on the additional stone required to complete the project and we offered to deduct one of the delivery fees and he replied he felt like he was owed more claiming this to be our mistake and wanted to speak to the owner. The owner was not available at the time the associate informed *** that he would have her return his call. The following morning the owner *** contacted *** in attempts to remedy the situation. They discussed the situation and *** claimed this was our mistake and he was not responsible for this. *** disagreed and said that we were given vague information and when we repeated the measurements and square footages back to him in feet and square feet he never corrected us. He again became irate and rude, at times telling *** to Shut up, and attempting to blackmail us by saying he will blast our name on social media and make sure none of his friends ever buy anything from us unless we fulfill his demands. At this time *** told *** she was going to give him a discount but now she was not. *** continued to argue with her then hung up on her. No more verbal contact was made. *** left this review on our Facebook page "Extremely Rude and Unprofessional. ***, the owner, blames her customers for their mistakes and gets really condescending after you try to resolve. NEVER EVER again, will I or anyone I know be doing business with these people."
On multiple occasions with 2 different associates *** gave us his measurements over the phone without stating the unit of measure and did not correct us when we repeated the dimensions stating the unit of measure in feet. We rely on the information our customers give us to calculate their projects. *** received all the material he paid for. He did not correct us when the square footages were repeated back to him. When we told him it would be one load of stone, not the six that you would actually need to fill his area by volume, he did not say that doesn't sound like enough stone. We offered to give him a free delivery and that was not enough for him so he attempted to blackmail us into giving him 5 free loads of stone. He received all the material he paid for. We did not refuse to deliver him additional stone and even offered to give him one free delivery but he felt that we should give him $2698.68 worth of material for $323.10. He spread the material into his area and it is in no way able to be returned. He is requesting that we refund everything he paid and he will just keep all the material for free. That is an unreasonable and unethical expectation.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am completely appalled by the absolute lie this company is claiming. It was very clear in all conversations with the first salesperson that it was YARDS. The claim that I wanted more material for nothing is an outright untruth. Obviously, they want to hide behind their own story claiming that Im the reason this was wrong. The claim of "Blackmail" is baseless and I am well withing my rights to describe a poor experience with a company on social media, radio, newspaper, or wherever the freedom of speech is protected. They blamed me over and over again and made fun of me stating that "I should have known better and that everyone quotes in feet". What is unethical is the complete blaming of the customer in this process. As a note, I finished the work with another company who also agreed that they should have validated the measurements with me and they did not. Funny thing is? they took my measurements by YARDS! this is not the way to treat people. Interesting that *** is giving you a reply on someone else's behalf that clearly was not there and is absolutely making this stuff up. I never told *** to Shut up, I asked her to stop talking and LISTEN to what I was telling her as she talked right over me and offered nothing in the form of resolution.
calculated load incorrectly for me and then treated me withe contempt after I tried to call and get resolution.
On 5-7-18 I called to get stone for a project at my home. I gave the clerk (***) my measurements of 45 yds by 25 yds. *** stated that would be about 11.25 tons of stone. Once the driver arrived to deliver on 5-9-18, he dumped the stone and it didn't look like enough to complete the project. After spreading it out by hand, it was clear there was an error. I called and spoke to a rep who began to explain that it was my fault that I didn't give them ft. instead of yds... I do not do this everyday so I would have assumed that *** would have said something as I said the measurement 3 times! The man said he would have the owner call me back to discuss. On May 10,2018 I got a call from ***, apparently an owner. She got right to making sure I knew she was right and im the one that was wrong. She stated that she has been doing this for 30 years and I should have known that wasnt enough stone and measure correctly. She contends that her salesperson said she heard Feet instead of yds and told me she was sticking to that version. Also, when I explained that I do not do this everyday so how am I supposed to know its measured in ft instead of yards, she laughed at me and said well, you should know that! After she insulted my intelligence, blamed me for their mix up, and laughed me off she said " I was going to give you a discount, but now I'm not". This is a very unprofessional and rude organization and after speaking with the "Owner" it is clear that they do NOT care about their customers and are getting away with charging money for poor service and then blaming the customer.
I am asking for a complete refund of the shorted stone bill that is already dumped on the ground. The amount was 11.25 tons of #6 stone at a total cost with tax of $323.10 Im going to have to get more stone from somewhere else now and Im sure that it wont match what is there. Spoke with another company and gave them "yds" and they said I need an additional 90 tons of stone for the project.
Contact Name and Title: ***- Manager
Contact Phone: 419-861-9600
Contact Email: ***
On May 7th *** contacted our company asking for #6 stone. He was informed that this material covered 100 square feet per ton at a depth of 2". He asked our representative to tell him how much he would need for a 45 by 25 area. He did not mention in any way that these dimensions he was giving us over the phone were in yards. Our rep repeated those dimensions in feet and told him for a 1,125 square foot area he would need 11.25 ton of material. She informed him that that would be one delivery of stone and the delivery was completed on May 9th. *** called later that day and spoke to a different sales associate stating that he was shorted on his delivery. He said we didn't send him enough material. Our associate asked for the dimensions so he could double check the figures and *** again told him the area was 45 by 25. The associate did the calculation and told *** that he was sent the correct amount based off of his dimensions and *** began to get irate repeating the area size saying there is no way it was enough stone. The associate asked him "do you mean 45 feet by 25 feet?" and he yelled "no yards". This was the first time we were told that the dimension he was giving us was in yards. The sales associate then recalculated the area and told *** that his area was actually 10,125 square feet and he would need 101.25 tons to cover his area and it would be a total of 6 truck loads. He asked if he could get a discount on the additional stone required to complete the project and we offered to deduct one of the delivery fees and he replied he felt like he was owed more claiming this to be our mistake and wanted to speak to the owner. The owner was not available at the time the associate informed *** that he would have her return his call. The following morning the owner *** contacted *** in attempts to remedy the situation. They discussed the situation and *** claimed this was our mistake and he was not responsible for this. *** disagreed and said that we were given vague information and when we repeated the measurements and square footages back to him in feet and square feet he never corrected us. He again became irate and rude, at times telling *** to Shut up, and attempting to blackmail us by saying he will blast our name on social media and make sure none of his friends ever buy anything from us unless we fulfill his demands. At this time *** told *** she was going to give him a discount but now she was not. *** continued to argue with her then hung up on her. No more verbal contact was made. *** left this review on our Facebook page "Extremely Rude and Unprofessional. ***, the owner, blames her customers for their mistakes and gets really condescending after you try to resolve. NEVER EVER again, will I or anyone I know be doing business with these people."
On multiple occasions with 2 different associates *** gave us his measurements over the phone without stating the unit of measure and did not correct us when we repeated the dimensions stating the unit of measure in feet. We rely on the information our customers give us to calculate their projects. *** received all the material he paid for. He did not correct us when the square footages were repeated back to him. When we told him it would be one load of stone, not the six that you would actually need to fill his area by volume, he did not say that doesn't sound like enough stone. We offered to give him a free delivery and that was not enough for him so he attempted to blackmail us into giving him 5 free loads of stone. He received all the material he paid for. We did not refuse to deliver him additional stone and even offered to give him one free delivery but he felt that we should give him $2698.68 worth of material for $323.10. He spread the material into his area and it is in no way able to be returned. He is requesting that we refund everything he paid and he will just keep all the material for free. That is an unreasonable and unethical expectation.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am completely appalled by the absolute lie this company is claiming. It was very clear in all conversations with the first salesperson that it was YARDS. The claim that I wanted more material for nothing is an outright untruth. Obviously, they want to hide behind their own story claiming that Im the reason this was wrong. The claim of "Blackmail" is baseless and I am well withing my rights to describe a poor experience with a company on social media, radio, newspaper, or wherever the freedom of speech is protected. They blamed me over and over again and made fun of me stating that "I should have known better and that everyone quotes in feet". What is unethical is the complete blaming of the customer in this process. As a note, I finished the work with another company who also agreed that they should have validated the measurements with me and they did not. Funny thing is? they took my measurements by YARDS! this is not the way to treat people. Interesting that *** is giving you a reply on someone else's behalf that clearly was not there and is absolutely making this stuff up. I never told *** to Shut up, I asked her to stop talking and LISTEN to what I was telling her as she talked right over me and offered nothing in the form of resolution.
calculated load incorrectly for me and then treated me withe contempt after I tried to call and get resolution.
On 5-7-18 I called to get stone for a project at my home. I gave the clerk (***) my measurements of 45 yds by 25 yds. *** stated that would be about 11.25 tons of stone. Once the driver arrived to deliver on 5-9-18, he dumped the stone and it didn't look like enough to complete the project. After spreading it out by hand, it was clear there was an error. I called and spoke to a rep who began to explain that it was my fault that I didn't give them ft. instead of yds... I do not do this everyday so I would have assumed that *** would have said something as I said the measurement 3 times! The man said he would have the owner call me back to discuss. On May 10,2018 I got a call from ***, apparently an owner. She got right to making sure I knew she was right and im the one that was wrong. She stated that she has been doing this for 30 years and I should have known that wasnt enough stone and measure correctly. She contends that her salesperson said she heard Feet instead of yds and told me she was sticking to that version. Also, when I explained that I do not do this everyday so how am I supposed to know its measured in ft instead of yards, she laughed at me and said well, you should know that! After she insulted my intelligence, blamed me for their mix up, and laughed me off she said " I was going to give you a discount, but now I'm not". This is a very unprofessional and rude organization and after speaking with the "Owner" it is clear that they do NOT care about their customers and are getting away with charging money for poor service and then blaming the customer.
I am asking for a complete refund of the shorted stone bill that is already dumped on the ground. The amount was 11.25 tons of #6 stone at a total cost with tax of $323.10 Im going to have to get more stone from somewhere else now and Im sure that it wont match what is there. Spoke with another company and gave them "yds" and they said I need an additional 90 tons of stone for the project.
Contact Name and Title: ***- Manager
Contact Phone: 419-861-9600
Contact Email: ***
On May 7th *** contacted our company asking for #6 stone. He was informed that this material covered 100 square feet per ton at a depth of 2". He asked our representative to tell him how much he would need for a 45 by 25 area. He did not mention in any way that these dimensions he was giving us over the phone were in yards. Our rep repeated those dimensions in feet and told him for a 1,125 square foot area he would need 11.25 ton of material. She informed him that that would be one delivery of stone and the delivery was completed on May 9th. *** called later that day and spoke to a different sales associate stating that he was shorted on his delivery. He said we didn't send him enough material. Our associate asked for the dimensions so he could double check the figures and *** again told him the area was 45 by 25. The associate did the calculation and told *** that he was sent the correct amount based off of his dimensions and *** began to get irate repeating the area size saying there is no way it was enough stone. The associate asked him "do you mean 45 feet by 25 feet?" and he yelled "no yards". This was the first time we were told that the dimension he was giving us was in yards. The sales associate then recalculated the area and told *** that his area was actually 10,125 square feet and he would need 101.25 tons to cover his area and it would be a total of 6 truck loads. He asked if he could get a discount on the additional stone required to complete the project and we offered to deduct one of the delivery fees and he replied he felt like he was owed more claiming this to be our mistake and wanted to speak to the owner. The owner was not available at the time the associate informed *** that he would have her return his call. The following morning the owner *** contacted *** in attempts to remedy the situation. They discussed the situation and *** claimed this was our mistake and he was not responsible for this. *** disagreed and said that we were given vague information and when we repeated the measurements and square footages back to him in feet and square feet he never corrected us. He again became irate and rude, at times telling *** to Shut up, and attempting to blackmail us by saying he will blast our name on social media and make sure none of his friends ever buy anything from us unless we fulfill his demands. At this time *** told *** she was going to give him a discount but now she was not. *** continued to argue with her then hung up on her. No more verbal contact was made. *** left this review on our Facebook page "Extremely Rude and Unprofessional. ***, the owner, blames her customers for their mistakes and gets really condescending after you try to resolve. NEVER EVER again, will I or anyone I know be doing business with these people."
On multiple occasions with 2 different associates *** gave us his measurements over the phone without stating the unit of measure and did not correct us when we repeated the dimensions stating the unit of measure in feet. We rely on the information our customers give us to calculate their projects. *** received all the material he paid for. He did not correct us when the square footages were repeated back to him. When we told him it would be one load of stone, not the six that you would actually need to fill his area by volume, he did not say that doesn't sound like enough stone. We offered to give him a free delivery and that was not enough for him so he attempted to blackmail us into giving him 5 free loads of stone. He received all the material he paid for. We did not refuse to deliver him additional stone and even offered to give him one free delivery but he felt that we should give him $2698.68 worth of material for $323.10. He spread the material into his area and it is in no way able to be returned. He is requesting that we refund everything he paid and he will just keep all the material for free. That is an unreasonable and unethical expectation.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am completely appalled by the absolute lie this company is claiming. It was very clear in all conversations with the first salesperson that it was YARDS. The claim that I wanted more material for nothing is an outright untruth. Obviously, they want to hide behind their own story claiming that Im the reason this was wrong. The claim of "Blackmail" is baseless and I am well withing my rights to describe a poor experience with a company on social media, radio, newspaper, or wherever the freedom of speech is protected. They blamed me over and over again and made fun of me stating that "I should have known better and that everyone quotes in feet". What is unethical is the complete blaming of the customer in this process. As a note, I finished the work with another company who also agreed that they should have validated the measurements with me and they did not. Funny thing is? they took my measurements by YARDS! this is not the way to treat people. Interesting that *** is giving you a reply on someone else's behalf that clearly was not there and is absolutely making this stuff up. I never told *** to Shut up, I asked her to stop talking and LISTEN to what I was telling her as she talked right over me and offered nothing in the form of resolution.