***, We do have a sign on the front counter that states 3-days turnaround for computers but some repairs such as cleanups can be performed within hoursThe video cards did need to be adjusted an 1/8" down to allow the hdmi ports to be more accessible and we did soThe ports were useable at that point without any issues on the benchYour Hard Drives are not partitionedYou have a 240gb solid state C: Drive and a 1tb Data DrivesThey are physical drives installed in your computerIt's my understanding that you were informed not to save large files such as your Origin games to the C: Drive but to the 1TB Data DriveWe transferred what we could to your data drive that freed up 40gb+To correct this problem, you will have to remove any games from your C: drive and install them to the designated 1tb Data DriveThe Video cards were initially setup to be individual for screen displayPlacing them into crossfire mode will disable the bottom card because it combines the two as oneYour video card drivers were updated 02/and crossfire was enabled turning off your bottom cardWe had nothing to do with that Once repairs were completed, we tested google earth using the desktop software you already had installed and made a couple searches that zoomed and displayed with no issuesVideo cards were stressed tested and passed All marks Our year warranty we provide on new build follows standard warranty guidelines that when broken down covers what the computer does to you not what is done to itNo parts were faulty, your hard drives are setup correctly but you installed games to the incorrect drive, crossfire was enabled thus disabling video out on card #2, and google earth worked perfectly for us The only fault I saw of ours was the aligning of the card that partially blocked the hdmi portsBecause the above issues fall outside of warranty guidelines, that is why a labor #repair fee was accessed
***, We do have a sign on the front counter that states 3-days turnaround for computers but some repairs such as cleanups can be performed within hoursThe video cards did need to be adjusted an 1/8" down to allow the hdmi ports to be more accessible and we did soThe ports were useable at that point without any issues on the benchYour Hard Drives are not partitionedYou have a 240gb solid state C: Drive and a 1tb Data DrivesThey are physical drives installed in your computerIt's my understanding that you were informed not to save large files such as your Origin games to the C: Drive but to the 1TB Data DriveWe transferred what we could to your data drive that freed up 40gb+To correct this problem, you will have to remove any games from your C: drive and install them to the designated 1tb Data DriveThe Video cards were initially setup to be individual for screen displayPlacing them into crossfire mode will disable the bottom card because it combines the two as oneYour video card drivers were updated 02/and crossfire was enabled turning off your bottom cardWe had nothing to do with that Once repairs were completed, we tested google earth using the desktop software you already had installed and made a couple searches that zoomed and displayed with no issuesVideo cards were stressed tested and passed All marks Our year warranty we provide on new build follows standard warranty guidelines that when broken down covers what the computer does to you not what is done to itNo parts were faulty, your hard drives are setup correctly but you installed games to the incorrect drive, crossfire was enabled thus disabling video out on card #2, and google earth worked perfectly for us The only fault I saw of ours was the aligning of the card that partially blocked the hdmi portsBecause the above issues fall outside of warranty guidelines, that is why a labor #repair fee was accessed