SeneGence International

Dear Ms***, SeneGence received Ms [redacted] complaint# [redacted] on 5/13/from the Revdex.comSeneGence began handling this issue upon the complaint being received and continued working on the issue through 5/19/Prior to the Revdex.com complaint, SeneGence SeneCare Department had issued refunds on items Ms [redacted] requested that were on Back OrderOn 5/19/17, upon investigating the matter, SeneGence Legal Department noted that refunds were issued to order # [redacted] [5/13/17] and # [redacted] [5/13/17], as per requested by the distributorIn regards to order # [redacted] , SeneGence issued a SeneBucks adjustment on 4/11/As per requested refund items regarding product on back order items, the distributor’s matter should be resolvedUpon further investigation regarding a tax discrepancy, SeneGence adjusted the tax as soon as the issue arose and upon notification on the discrepancyWe apologize for the inconvenienceThis discrepancy was due to a system error that has been since fixedIn order to settle the amount that was overpaid, SeneGence Legal Department has sent the amount overpaid for review and the amount overpaid will be issued to the distributor In regards to the beauty books, it is unfortunate that the order occurred so close to the new editions coming outSeneGence Legal Department has reviewed the matter and will be issuing a one-time refund for the itemAs of 5/19/17, SeneGence Legal Department sent the request to the Accounting Department to refund the itemIn sum, SeneGence has been made aware of this issue and has confirmed that the issue has been addressed as of 5/19/Thank you for assisting and bringing this to our attention Warm Regards,SeneGence Legal Department

Dear Ms***, [redacted] received Ms [redacted] complaint# [redacted] on 5/24/from the Revdex.com [redacted] began handling this mattter upon the complaint being received and continued working on the matter through 5/25/After reviewing the request for refund, on 5/24/17, [redacted] Legal Department sent the request for refund for the distributor’s sifee to the Accounting Department to issue Ms [redacted] refund.Regarding Ms [redacted] refund to returned product [redacted] is looking further into this matterIn sum, [redacted] has been made aware of this matter and has confirmed that the matter has been addressed as of 5/25/The distributor has been issued the refund for her distributor sifeeThank you for assisting and bringing this to our attention Warm Regards,Legal Department

Dear Ms***, SeneGence received Ms [redacted] complaint# [redacted] on 5/21/from the Revdex.comSeneGence began handling this issue upon the complaint being received and continued working on the issue through 5/23/After reviewing the request for refund, on 5/23/17, SeneGence Legal Department sent the request for refund to the Accounting Department to issue Ms [redacted] refund.SeneGence will be issuing a refund to Ms [redacted] order as requested.In sum, SeneGence has been made aware of this issue and has confirmed that the issue has been addressed as of 5/23/The distributor has been issued the refund for her item[s]Thank you for assisting and bringing this to our attention Warm Regards,SeneGence Legal Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Ms [redacted] ,SeneGence has reviewed your response to the Revdex.com complaint [redacted] and in return your rejection on 5/30/We deeply apologize for the inconvenience this matter caused youThere was no reason provided for the rejectionIn order to better assist in your matter, we would like to hear back from you on how we can further cure this issueWe look forward to helping you further.Sincerely, SeneGence Legal Department

Dear Ms***, SeneGence received Ms [redacted] complaint# [redacted] on 5/24/from the Revdex.comSeneGence began handling this matter upon the complaint being received and continued working on the matter through 5/25/After reviewing the request for refund, on 5/25/17, SeneGence Legal Department sent the request for refund for the distributor’s sifee to the Accounting Department to issue Ms [redacted] refundRegarding Ms [redacted] request to continue the 50% off when items are back in stock, this has been sent to the SeneCare department to reviewIn sum, SeneGence has been made aware of this matter and has confirmed that the matter has been addressed as of 5/25/The distributor has been issued the refund for her distributor sifeeThank you for assisting and bringing this to our attention Warm Regards,SeneGence Legal Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On Monday, July 17, 2017, SeneGence attempted to contact me several times All emails that had attachments, or that were more than a single-line reply, bounced This prevented me from being able to provide them with the requested documents, and now they have "closed" this issue with zero customer support No solution to this matter was proposed on the part of SeneGence.Whilst distributors are independent, they agree to conduct business in an ethical manner when they sign on to be a representative of SeneGence This has not happened.If SeneGence does not wish to facilitate the resolving of bad customer service from their distributors, then it would seem that the last recourse is to leave a review reflective of their decision Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company is dishonest and lies to their DistributorsI do not wish to retract anything I have claimed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is in response of the original email you sent from the company they still have not refunded me granted it may take a few for the transaction but I have been contacting this so-called company for over two weeks now and I never even received one response what so everStill waiting for my refund Regards, [redacted]

To Whom It May Concern: I am reaching out regarding the Revdex.com's [Revdex.com] Complaint # [redacted] , created by Ms [redacted] on or about 9/1/SeneGence has been working on the matter diligently internally through SeneGence's customer care department Unfortunately, the Revdex.com complaint was not received within the allotted time that Revdex.com provided SeneGence to respondBut, as of June 20, 2017, SeneGence customer care department confirmed with Ms [redacted] that she was to be refunded her requested amount, thereby resolving the matter Please feel free to forward this response to Ms [redacted]

Dear Ms***, SeneGence received Ms [redacted] complaint# [redacted] on 7/14/from the Revdex.comSeneGence began handling this issue upon the complaint being received and continued working on the issue through 7/18/After thorough review and investigation and review into the SeneGence Distributor Policies and Procedures, SeneGence has confirmed that the matter cannot be resolved through SeneGence, rather the matter is to be resolved between Ms [redacted] and Ms***There is nothing in the complaint that would be a violation of the SeneGence Independent Distributors Policies and Procedures on Trade ShowsIndependent Distributors are separate entities and are not agents of SeneGence CorporationSeneGence cannot therefore speak for Independent Distributors nor be held accountable for their actionsUnless otherwise stated in the Policies and Procedures, matters involving third-party consumers/vendors need to be handled though the distributor her/himselfTherefore, because Ms [redacted] is a third party vendor/individual, and Ms [redacted] is not in violation of the Independent Distributor Policies and Procedures, SeneGence is unable to get involved with Ms***s’ and Ms [redacted] matterClearly if the Independent Distributor filed a claim with PayPal, that would be wrong , but not covered in the subject matter of our oversight We apologize for the inconvenience the Independent Distributor has causedUnfortunately, this subject matter is not covered in our oversightPlease reach out to her directly to resolve the matterSincerely,SeneGence Legal Department

A member of our SeneCare Department contacted *** *** today to discuss this issueOur SeneCare explained the charges incurred; $for the New Distributor Kit and $for the LIPS Kit*** *** requested that she be provided a refund, and agreed to return the products to SeneGence
InternationalA full refund will be processed*** *** expressed her satisfaction to the SeneCare Department with the resolution

SeneGence International stands behind its products and its Independent Distributors*** *** (Distributor ID ***) has requested that her distributorship be cancelled, and its has been cancelledA credit has been processed today and the distributorship has been cancelledPlease note that it
may take 5-days for the credit to appear on the statement

Dear Ms***,Thank you for your patience on the matterI personally looked further into your matterI reached out to the SeneGence Accounting Department and noted that there was a refund processed on 6/12/and settled by 6/13/to the credit card used on file [VISA card ending in ***]
Per notes on the matter, according to the Accounting Department, in addition to the refund already issued, you also placed a chargeback on the original sale with your bank for the full amountThe Accounting Department confirmed that you received the refund plus the chargeback amount.In regards to the chargeback, I believe this is what you are referring to when you state “Senegence informed the bank that a refund would not be issued and the back took back that credit.” This is because the Accounting Department has disputed the chargeback with the bank and will be receiving the additional amount back as the refund was already issued on 6/12/17.Unfortunately, the tax, shipping and handling are costs that are non-refundableBecause the sikit is a taxable item and shipping and handling goes into sending the item to you, those costs are non-refundableThese prices change according to the respective jurisdiction one is in. We apologize for any inconvenience this may have caused you, and understand your frustrationWe strive to do the right thing and in the process issued your refund. Warm Regards,SeneGence Legal Department

Dear Ms***,SeneGence received Ms***’s complaint# *** on 11/22/from the Revdex.comSeneGence began handling this matter upon it being received and continued working on the issue through 12/1/17. Upon receiving the Revdex.com complaint, SeneGence Legal Department contacted Ms***
directly to confirm the name of the SeneGence Distributor who sold her the product she wished to return and/or to obtain her money-back. In sum, SeneGence Legal Department is working directly with Ms*** to come to a resolve on this matterOnce all information is confirmed, Ms*** will be refunded the amount she paid for the product. Warm Regards,SeneGence Legal Department

On February 16, 2017, a member of our SeneCare Department called Ms*** about her backorder itemsThe SeneCare Department was able to fulfill the backorder items and put them on a "rush" basisMs*** should receive her products by February 24, Ms*** expressed her satisfaction to
our SeneCare Department, and was pleased with the personal attention and resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Only half of my complaint was resolved and the company's response to my being pleased with their service is also inaccurateYes, I did receive my backordered itemsBut I never got a response on how the company is going to handle allowing distributors to order products at a discountIt's impossible to order at even a 40% discount when only out of 70+ colors are in stockWith this structure, the distributors are taking the hit for the company's downfallsTo order a color that comes back in stock you have to place individual orders each day because the color will go back out of stock too quicklyTherefore, each distributor must pay shipping and handling fee several times a week just to add a few colors to their stockAnd it makes it hard to meet the qualifications for 40% and 50% off with nothing to buyAlso, issues with shipping times were never resolvedPolicies need to be changed to help distributors while the company gets their act together
Regards,
*** ***

Hello, I'm writing to let you know I finally received my lip collection in the mail. Thanks for your time,***

Dear Ms***,SeneGence Legal Department has further reviewed your concernsWe deeply apologize for the inconvenience this matter caused youWe can see that your frustrations will be cured once the refund hitsAnd, as you mentioned, it does take a few business days to process.SeneGence has sent the distributor sifee refund to be processed as of 5/23/17. Again, we greatly apologize and hope we can move forward to help you. Warm Regards,SeneGence Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This has been their stock since NovemberOne can not sell a product that is not available They say you have to sell a certain % in order to get the distributor priceYou can't sell enough to get it because there is not enough productDuring the biggest sales months I lost commission from a downline because they could not sell as wellI think I should get the average commission for those months since it was due to their inability to full fill orders
Regards,
*** ***