Sergio Construction Remodeling

Tell us why hereRevdex.com, I believe that I should receive some type of compensation for damage and loss of my household itemsIf Hercules is refusing to refund my money for unsatisfactory services, I would like for them to cover the loss of my large fruit bowl made in Italy (wedding gift), cover the cost of large baking dish and casserole dish, drinking glasses (approximately 4-6), flatware (part of a set), can opener, plates and bowls and perhaps a few other items that do not come to mindI believe $would cover the expense of these itemsThank you for your assistance regarding this matter[redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint:The speaker was not left on our truckI do not believe either one of the men took it, both men have been with me for over yearsIn order to try to settle this claim I am willing to offer $30.00."The speaker was carried to the truck by the movers, but did not arrive at my new residence Regardless of whether it was taken (which, during my first call to Hercules, I specifically said I did not believe happened), misplaced, or lost, Hercules Movers were hired, trusted and paid to deliver everything they loaded on their truck, and that did not happen The speaker was brand new, in the original box and packaging and I believe full payment of $is reasonable Regards, [redacted]

I talked to Mr [redacted] on Feb24th and offered him $to resolve this claimI am still waiting to hear back from himIf this is agreeable please let me know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Response from Hercules Moving & Storage: "I do not know what happen to the their itemsThere was nothing left on the truck, we checked with the 2nd job and the items where not left there eitherI do not believe my employees stole these items either, both men have been with the company for more than yearsIn order to try to resolve this I am willing to offer them $for their missing items." My response: I again reiterate that the value of the lost items is $- items that were lost while in Hercules' possession - a moving job that Hercules was hired to conduct, with guarantee/insurance that any items lost or damaged while in the company's possession would be fully covered Continually, throughout this entire ordeal, we have followed up weekly and sometimes daily (often multiple times a day) to attempt to have a discussion with the Company (owner Ron) regarding these matters and to come to a mutual resolutionThey have avoided having a discussion with us and have refused to call us backThe $offered via Hercules' response to our Revdex.com complaint does not compensate us for the value of the missing property that was lost while in Hercules' careWe again request reimbursement of $600, the total value of the lost property Regards, [redacted] ***

Enclosed is a copy of the back of your invoice, Advise of Coverage, refer to the heading "Limitations" item #Based on $per pound for Actual Cash or Depreciated Value, or $per pound for Replacement Cost ValueMy offer of $is more than fairAgain this is my final offer

I am currently working with the [redacted] to resolve this claim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear belowResponse from Hercules Moving & Storage: “I will be will to go to $to resolve this claimThis is my final offerPlease let me know if this is agreeable” My response: I again reiterate that the value of the lost items is $- items that were lost while in Hercules' possession - a moving job that Hercules was hired to conduct, with guarantee/insurance that any items lost or damaged while in the company's possession would be fully coveredThey have avoided having a discussion with us and have refused to call us backThe $offered via Hercules' response to our Revdex.com complaint does not compensate us for the value of the missing property that was lost while in Hercules' careWe again request reimbursement of $600, the total value of the lost property To assist us in bringing this matter to a close, we would like to the Revdex.com view on this matter Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI do NOT want to have the Hercules repair person come to our home and repair the damages we incurredIf we weren't satisfied with the quality of the professionals the first time, the second time might not be any differentWe really just want our money backOur time was wasted for hours upon hours the day of the move and we will have to pay someone else to come out to the home to repair damage (I'd be happy to provide estimates)We were overcharged by far to begin with and on top of that incurred damagePlease refund Regards, [redacted] ***

Before and after photos

I am willing to offer you $to resolve this

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.... If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I simply wanted them to pay for it to be cleaned since it was clearly damaged in storage or in their truck during transport. Can you please confirm how I go about scheduling this and getting it paid for? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---Hello, I’ve tried to respond through the Revdex.com complaint hub twice and have received error messages both timesPlease find attached documentation for repair to our damaged desk door The cost for repair is $ This does not include transportation cost of the door This would have been $by the shop I transported the door myself and would like fair re-imbursement for this cost This is calculated at $ The total for repair and associated transportation costs are $ The amount "owed" to Hercules-Moving is $ The difference is $owed to us At a minimum Hercules owes us $for the damage above the moving cost I am respectfully asking for the related transportation cost to be included as wellPlease be advised we did not discover the damage until after the movers had left When I opened the door it practically fell onto the ground because the damage had been done at the hinge Presumably this happened when the movers tilted the desk and the door swung open The movers were fully aware of the damage they had done as they have admitted as such to the owner They did not disclose this information to us At no time prior to the movers leaving were we aware of the damage Therefore, because they had full knowledge of the damage they had caused, and chose not to disclose the matter, any agreement or signature begotten at that time would have been done under deceptive pretenses

We sent [redacted] a check #for the amount of $for the cost of the speaker on 6/6/

I meet with the customer on 10/21/We are sending a repair company out to repair the furniture and floor

I still do not accept responsibility for the damage that was done to the deskThat being said in order to resolve this dispute I am will to deduct $off the move

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Enclosed are copies of the move into and out of storageOn the right hand side of the invoice you will notice a disclaimer/waiver signed by the customerThis says we can not be held responsible for items moved into or out off storage because we have no control of these items while they are in
storageAlso, under were the customer signed it states all goods were received in good order except were notedCustomer did not note anything on the invoiceI also find it *** that the total of what the customer is claiming what is lost is the total of the cost for both movesThere is no coverage for lost or damaged items under these circumstances

On 8/the move was scheduled between 1-pmThe office was in contact with the customer that the crew would be running a little lateThe crew arrived at 4:pm, hour and minutes passed our estimated arrival time of o'clock to o'clockAt the load it was a very long carry outside, up to
a second floor and down another long hallwayMy men did not drink on the jobMy men do smoke but were not asked to not smoke near the back of the truckAttached is a copy of the job ticket that states "I, the undersigned, hereby certify that the time shown above is correct and that the goods were received in good order except as noted." If the customer had problems with the times they should have discussed it with the driver before signing and paying for the moveIn one complaint, copy attached, the customer is requesting a $refundIn this complaint they are wanting $I am confusedI am willing to offer them a minute, $45, refund in order to settle this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I do not know what happen to the their itemsThere was nothing left on the truck, we checked with the 2nd job and the items where not left there eitherI do not believe my employees stole these items either, both men have been with the company for more than yearsIn order to try to resolve this
I am willing to offer them $for their missing items