Complaint: [redacted] I am rejecting this response because:It should not be my responsibility to pay to replace a defective product you sold meI ? will contact my attorney about my further rightsIn the meantime I request the contact information of your legal departmentIt is not about the money it about the fact I am being subjected to bad business practices and deceptive warranty statement made about your productsYou? Sincerely, [redacted]
Serta Customer Care will contact you within the next day or two to understand what type of base you have and what company will offer you warranty service
I apologize that this was? your experience, this is not the quality of service you should expectI have reached out to the Serta account manager for Serta Direct and will confirm the amount of the refundSerta Direct will be in contact with you todayThank you
I apologize that this was your experience, this is not the quality of service you should expectI have reached out to the Serta account manager for Serta Direct and will confirm the amount of the refundSerta Direct will be in contact with you todayThank you
The Serta Limited warranty offers to replace a mattress and or foundation (after? evaluated) if? found to have manufacturing defects as outlined in the? warrantyInspection fee and delivery fee are not covered and stated in the warranty in several placesThe warranty was attached to the mattress at delivery and a copy of the warranty is available on Serta.comDelivery fee will not be waivedIf interested in a replacement please mail in the required information including delivery fee
The Serta licensed provider of office chairs informed us today that the customer’s new chair is shipping out today and I emailed him the tracking earlier this morning
This order and customer’s previous order was canceled on 2/6/17.? We have been waiting for pick up since the order has been cancelledOur delivery company MXD and our customer service has called and left messages many times, however, Ms [redacted] has never responded.? We would be happy to provide outbound records for call if required as all of our calls are recorded and documentedPick up of the mattress finally occurred 3/3/and we will be processing the refund for the mattress in full including fees on 3/6/17.? We recommend she contact her bank to see if the refund was processed in business days.? She had also reached out to Serta regarding her pillow and was not happy with the comfort level.? Unfortunately in accordance with our policies we cannot accept accessories such as pillow after they have been opened and used.? We will not be able to refund the amount for the pillows ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Judi C**
I also expect better quality from SERTA, [redacted] did not make the mattress, this is a defect in this mattress this is my second one and there are numerous complaints on the web about this mattress and air pockets with lumps and waves formingI expect you SERTA to also help in this matter as soon as possibleYou need to contact [redacted] at the [redacted] store.? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Bob A***I am accepting the offer on conditionWait to see if the sleep an or rest is the same or better then before!Bob A***
We understand this Serta customers? frustration.? ? The retailer hhgregg made a delivery error and has since gone out of businessSerta customer service will be in contact with our customerand request a copy of the receipt and photos of what parts were received and see what we can do to resolve.?
Initial Business Response / [redacted] (1000, 10, 2015/07/01) */ We needed to ask the manager of the Direct Sales program for informationWe were advised: As of today 7/1/the account is showing that $has been refunded due to only one pet bed was returnedSince then the other pet bed was received and the customer should see a credit next weekWe apologize that you received damaged product and for any delays in processing the return Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/06) */ on 6/26/a refund in the amtof $appeared on our bank debit card from SertaHowever; this is only half of the amount they owe meI paid for dog beds and I returned dog beds (never used) back to them in the same boxes they came inI would like to have back the full amtI paidCustomer service has been a nightmare and this has been going on since March I just wanted to update you and appreciate any help you may be able to give me in getting my money backThis is customer abuse in so many waysThank You, Nila [redacted] Final Consumer Response / [redacted] (4200, 17, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) To update my complaint with the Revdex.com and in response of the statement from the business involvedThey stated I should get the rest of my money by the end of the week; however it is Friday 7/10/@ 6:pm and no credit has been issued to my cardThis has been a battle since March and they thank me for my patience! This company needs to be accountable for their lack of customer service, lying to the Revdex.com on info (I would be happy to share if you wish)and the customer abuse they have dealt to meEnough is enough return my money, it is not yours to keep! Your dog beds have been returned to you months agoSadly as of this date their has been no resolution! Final Business Response / [redacted] (4000, 20, 2015/07/22) */ Direct Sales has advised that there were two credits, 6/23/for $and 7/16/for $79.91.This should now be resolvedThank you for your patience
Complaint: [redacted] I am rejecting this response because:I talked with a Certa representative? First, one of the things he told me was that he didn't think my body had adjusted to a foam mattress, since I had slept my entire life on inner springs mattresses? If this is even a possibility, then why wasn't I warned about this before I even made this purchase? ? Because I assure you, if I had been warned, I would NEVER have even considered this mattress as a possibility.Second, he referred to the mattress sagging as comfort? A mattress that doesn't support you properly has a medical issue and has nothing whatsoever to do with whether or not it's firm or plush? This is how you twist words when you want to be dishonest.Third, it has never been explained to me why a pound bowling ball placed on the side I slept on, vs the side that hasn't been slept on, sags over full inch into the mattress, and this, after only months? Considering how fast this has occurred, I'd say if you could sleep on it for just years of the year warranty, that you'd be laying directly on top of the box springs? But of course, when you get off the mattress, as long as it returns to normal, then hey, there's no problem!I'll make you a deal? You keep my $and I'll let you give an account of your actions on Judgment Day? You're going to have as good a chance then, as I've had of trying to deal with a reputable company? ZERO!!! Have a great afterlife! [redacted]
There is a process to resolve, we will not straight away replace a mattress without the information to validate either delivery damage or a warranty issue.? If you are able to take pictures of the area of concern and offer a copy of receipt and law tag we can take next stepsA customer service representative called and left you a message on Thursday of last week with what is needed to move forwardPlease call [redacted] and mention your record number [redacted] Thank you
This Twin size mattress was inspected and found to have no measurable impressionsA large stain in the center of the mattress was also present, stains may invalidate the warranty due to liquid damaging the foam layers belowSerta Customer Service will call you to further discuss your complaint
Complaint: [redacted] I am rejecting this response because:I spoke with a supervisor on DecemberShe is going to send out a warranty inspector, free of chargeI let her know that I did not believe the mattress would qualify for Warranty repair or replacement, but that the issue of mattress quality remainsWe are awaiting the inspector Sincerely, Alexandria [redacted]
The Serta Limited warranty offers to replace a mattress and or foundation (after evaluated) if found to have manufacturing defects as outlined in the warrantyInspection fee and delivery fee are not covered and stated in the warranty in several placesThe warranty was attached to the mattress at delivery and a copy of the warranty is available on Serta.comDelivery fee will not be waivedIf interested in a replacement please mail in the required information including delivery fee
I have reached out to [redacted] to get their inspection results.? Stains may affect the validity of the warranty, it depends of the type of stain, if liquid in nature it could affect the foam layers below the surface.? I also need to understand if the impression measurements show a defectBecause comfort? is an individuals determination; comfort in itself is not covered by the warranty as a defectBoth [redacted] and Serta support the warranty as writtenWe will review [redacted] assessment to make sure the warranty was followedThanks for you patience
Complaint: [redacted] I am rejecting this response because:It should not be my responsibility to pay to replace a defective product you sold meI ? will contact my attorney about my further rightsIn the meantime I request the contact information of your legal departmentIt is not about the money it about the fact I am being subjected to bad business practices and deceptive warranty statement made about your productsYou? Sincerely, [redacted]
Serta Customer Care will contact you within the next day or two to understand what type of base you have and what company will offer you warranty service
I apologize that this was? your experience, this is not the quality of service you should expectI have reached out to the Serta account manager for Serta Direct and will confirm the amount of the refundSerta Direct will be in contact with you todayThank you
I apologize that this was your experience, this is not the quality of service you should expectI have reached out to the Serta account manager for Serta Direct and will confirm the amount of the refundSerta Direct will be in contact with you todayThank you
The Serta Limited warranty offers to replace a mattress and or foundation (after? evaluated) if? found to have manufacturing defects as outlined in the? warrantyInspection fee and delivery fee are not covered and stated in the warranty in several placesThe warranty was attached to the mattress at delivery and a copy of the warranty is available on Serta.comDelivery fee will not be waivedIf interested in a replacement please mail in the required information including delivery fee
The Serta licensed provider of office chairs informed us today that the customer’s new chair is shipping out today and I emailed him the tracking earlier this morning
This order and customer’s previous order was canceled on 2/6/17.? We have been waiting for pick up since the order has been cancelledOur delivery company MXD and our customer service has called and left messages many times, however, Ms [redacted] has never responded.? We would be happy to provide outbound records for call if required as all of our calls are recorded and documentedPick up of the mattress finally occurred 3/3/and we will be processing the refund for the mattress in full including fees on 3/6/17.? We recommend she contact her bank to see if the refund was processed in business days.? She had also reached out to Serta regarding her pillow and was not happy with the comfort level.? Unfortunately in accordance with our policies we cannot accept accessories such as pillow after they have been opened and used.? We will not be able to refund the amount for the pillows ?
Complaint: [redacted] I am rejecting this response because: This does not help me in any way Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Judi C**
I also expect better quality from SERTA, [redacted] did not make the mattress, this is a defect in this mattress this is my second one and there are numerous complaints on the web about this mattress and air pockets with lumps and waves formingI expect you SERTA to also help in this matter as soon as possibleYou need to contact [redacted] at the [redacted] store.? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Bob A***I am accepting the offer on conditionWait to see if the sleep an or rest is the same or better then before!Bob A***
We understand this Serta customers? frustration.? ? The retailer hhgregg made a delivery error and has since gone out of businessSerta customer service will be in contact with our customerand request a copy of the receipt and photos of what parts were received and see what we can do to resolve.?
Initial Business Response / [redacted] (1000, 10, 2015/07/01) */ We needed to ask the manager of the Direct Sales program for informationWe were advised: As of today 7/1/the account is showing that $has been refunded due to only one pet bed was returnedSince then the other pet bed was received and the customer should see a credit next weekWe apologize that you received damaged product and for any delays in processing the return Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/06) */ on 6/26/a refund in the amtof $appeared on our bank debit card from SertaHowever; this is only half of the amount they owe meI paid for dog beds and I returned dog beds (never used) back to them in the same boxes they came inI would like to have back the full amtI paidCustomer service has been a nightmare and this has been going on since March I just wanted to update you and appreciate any help you may be able to give me in getting my money backThis is customer abuse in so many waysThank You, Nila [redacted] Final Consumer Response / [redacted] (4200, 17, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) To update my complaint with the Revdex.com and in response of the statement from the business involvedThey stated I should get the rest of my money by the end of the week; however it is Friday 7/10/@ 6:pm and no credit has been issued to my cardThis has been a battle since March and they thank me for my patience! This company needs to be accountable for their lack of customer service, lying to the Revdex.com on info (I would be happy to share if you wish)and the customer abuse they have dealt to meEnough is enough return my money, it is not yours to keep! Your dog beds have been returned to you months agoSadly as of this date their has been no resolution! Final Business Response / [redacted] (4000, 20, 2015/07/22) */ Direct Sales has advised that there were two credits, 6/23/for $and 7/16/for $79.91.This should now be resolvedThank you for your patience
Complaint: [redacted] I am rejecting this response because:I talked with a Certa representative? First, one of the things he told me was that he didn't think my body had adjusted to a foam mattress, since I had slept my entire life on inner springs mattresses? If this is even a possibility, then why wasn't I warned about this before I even made this purchase? ? Because I assure you, if I had been warned, I would NEVER have even considered this mattress as a possibility.Second, he referred to the mattress sagging as comfort? A mattress that doesn't support you properly has a medical issue and has nothing whatsoever to do with whether or not it's firm or plush? This is how you twist words when you want to be dishonest.Third, it has never been explained to me why a pound bowling ball placed on the side I slept on, vs the side that hasn't been slept on, sags over full inch into the mattress, and this, after only months? Considering how fast this has occurred, I'd say if you could sleep on it for just years of the year warranty, that you'd be laying directly on top of the box springs? But of course, when you get off the mattress, as long as it returns to normal, then hey, there's no problem!I'll make you a deal? You keep my $and I'll let you give an account of your actions on Judgment Day? You're going to have as good a chance then, as I've had of trying to deal with a reputable company? ZERO!!! Have a great afterlife! [redacted]
There is a process to resolve, we will not straight away replace a mattress without the information to validate either delivery damage or a warranty issue.? If you are able to take pictures of the area of concern and offer a copy of receipt and law tag we can take next stepsA customer service representative called and left you a message on Thursday of last week with what is needed to move forwardPlease call [redacted] and mention your record number [redacted] Thank you
This Twin size mattress was inspected and found to have no measurable impressionsA large stain in the center of the mattress was also present, stains may invalidate the warranty due to liquid damaging the foam layers belowSerta Customer Service will call you to further discuss your complaint
Complaint: [redacted] I am rejecting this response because:I spoke with a supervisor on DecemberShe is going to send out a warranty inspector, free of chargeI let her know that I did not believe the mattress would qualify for Warranty repair or replacement, but that the issue of mattress quality remainsWe are awaiting the inspector Sincerely, Alexandria [redacted]
The Serta Limited warranty offers to replace a mattress and or foundation (after evaluated) if found to have manufacturing defects as outlined in the warrantyInspection fee and delivery fee are not covered and stated in the warranty in several placesThe warranty was attached to the mattress at delivery and a copy of the warranty is available on Serta.comDelivery fee will not be waivedIf interested in a replacement please mail in the required information including delivery fee
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
I have reached out to [redacted] to get their inspection results.? Stains may affect the validity of the warranty, it depends of the type of stain, if liquid in nature it could affect the foam layers below the surface.? I also need to understand if the impression measurements show a defectBecause comfort? is an individuals determination; comfort in itself is not covered by the warranty as a defectBoth [redacted] and Serta support the warranty as writtenWe will review [redacted] assessment to make sure the warranty was followedThanks for you patience