There may be some confusion between promotions [redacted] Club was offering a promotional rebate with purchase and I have forwarded the customers information to [redacted] Club to follow upAs for the Serta VIP program, you can register for this promotion on Serta.com The points earned from this purchase can be applied towards a future purchase as the offer is off the "next" purchaseHowever the VIP program does end at the end of the month and all registrants will be entered into the Serta Insider program, this program differs from the VIP and an email will be sent to you when it starts with additional details
? Complaint: [redacted] I am rejecting this response because:I spoke with a supervisor on DecemberShe is going to send out a warranty inspector, free of chargeI let her know that I did not believe the mattress would qualify for Warranty repair or replacement, but that the issue of mattress quality remainsWe are awaiting the inspector.? Sincerely, Alexandria [redacted]
Complaint: [redacted] I am rejecting this response because:Again, the failure of the mattress cannot be detected by Serta's deployed tool to measure for depressionsTHIS WAS SUPPOSED TO BE A FIRM MATTRESSThe only part still firm is the speed bump size hill that runs the length of the middle of the mattress that is noticeable when laying in the bed for any length of time. I cannot continue to wake up every morning with back pain caused by this gimmick of a sleep system. This bed is about to become a resident of the local landfill because it seems that Serta will continue to reference a test method that doesn't account for how their product responds when someone is actually laying in the bed, go figure. I've never been so disappointed in a company's lack of standing behind their product and lack of effort in trying to make sure that a customer is satisfied with their product. If I paid $for everything, then I wouldn't be so disappointed because I would be 'getting what I paid for', but the problem is I paid $1,for this sleep system because I thought I would be buying a quality product that would hold up for years. The 'warranty' of yrs sounded like insurance until I learned how the fine print of Serta's policy is set up to protect them from standing behind their product. I guess my next step will need to be a [redacted] review that exposes this practice to unsuspecting customers who buy American because they think the quality will be supreme to foreign competitors. This process has literally been a pain in the neck Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Sarah [redacted]
Serta warranty inspected the purchased mattress and found that it should be replaced by the retailerSerta warranty has no details what transpired with the selecting of a mattress with the retailerThis complaint really should be with the retailer, however I have asked the Serta Sales Representative to look into this with the retailer.? This complaint will be updated again once I am offered any informationThanks for your patience
? Revdex.comI'm glad it's overAfter phone calls from me, I ? finally got one call from SertaHorrible customer service! I have reviewed the responsehe business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
We understand your complaint and expect a higher experience from your retailer Your complaint has been escalated and we have asked [redacted] to reach out to you to resolve the issues surrounding your orderThank You for your business
? Complaint: [redacted] I am rejecting this response because: ? with the business contacted me they were of absolutely no help they instructed me to fill out all the paperwork again and mail it inThat is not an acceptable response and I would like you guys to keep working on the problem Sincerely, [redacted]
We spoke with our warranty customer yesterday and explained that his replacement mattress is scheduled for delivery to the [redacted] delivery agent on June 6thBy mid next week he should receive a call to schedule deliveryWe will follow this order closely so that it is delivered as soon as possible
I have tried to call Serta, email Serta and sent a letter in January They sold us a mattress a couple years ago promising we would get pts per year for the next ten years which would be equivalent to dollars each year toward a mattressNow they are trying to switch the systemThe people I have spoken with on the phone do not seem to know what is going onSo I emailed, and they told me to contact the people on the phone againSo I called and was given an address to write toI gave them a deadline of January 31, since they put a deadline on usSo far I have not heardI will at this point never trust them againWe paid a lot of money for our system, the least they could do is respondI promised them I'd be posting this on the Revdex.com
The retailer may or may not offer a comfort trialWe have reached out to the Serta Sales Rep of Stewart [redacted] Furniture We understand you are not satisfied with the comfort of your new mattress, however the retailer is who should have been contacted here and not the manufacturerThis complaint will be updated just as soon as we have additional information
Please clarify your most recent response Serta is not charging a delivery fee for a replacement of another model that is closer to the mattress height that you requested
Order [redacted] was confirmed picked up from our customers home on 11/13/ I am checking with Serta Direct Sales when the refund will be applied When it was mentioned that you will see the credit in to billing cycles that was referring to how your creditor applies the credit on your statement I will have the supervisor from this team contact you today
We purchased our iComfort Mattress from Best Mattress store (their negative review is next) We understood that we had months to return the mattress if not fully satified At months we were not but thought we would do the full months just to make sure since this was our first gel/memory foam mattress A few days before our month trial was up, we returned to the store to be told that we were too late, that we actually only had days This mattress is the worse thing we've ever slept on Both my husband and I can barely make it hours before we have to get up because our backs are hurting so bad I followed up with Serta directly about this issue Their answer was, sorry you're un happy but we aren't going to do anything now but if you want comfort, buy another Serta product to put on top of the one you are unhappy with We paid $for a mattress we could only deal with for months Now we need to purchase another one before this one destroys our backs Today I take action - I'm posting this information EVERY WHERE I hope to save someone else from the back pain we get from this mattress
There may be some confusion between promotions [redacted] Club was offering a promotional rebate with purchase and I have forwarded the customers information to [redacted] Club to follow upAs for the Serta VIP program, you can register for this promotion on Serta.com The points earned from this purchase can be applied towards a future purchase as the offer is off the "next" purchaseHowever the VIP program does end at the end of the month and all registrants will be entered into the Serta Insider program, this program differs from the VIP and an email will be sent to you when it starts with additional details
Serta customer service will contact this consumer today to offer a mattress inspectionIf defective Serta will replace the mattress
? Complaint: [redacted] I am rejecting this response because:I spoke with a supervisor on DecemberShe is going to send out a warranty inspector, free of chargeI let her know that I did not believe the mattress would qualify for Warranty repair or replacement, but that the issue of mattress quality remainsWe are awaiting the inspector.? Sincerely, Alexandria [redacted]
I will reach out to the Serta Direct Sales team for additional information regarding the return of this order. I will update shortly with status.
Complaint: [redacted] I am rejecting this response because:Again, the failure of the mattress cannot be detected by Serta's deployed tool to measure for depressionsTHIS WAS SUPPOSED TO BE A FIRM MATTRESSThe only part still firm is the speed bump size hill that runs the length of the middle of the mattress that is noticeable when laying in the bed for any length of time. I cannot continue to wake up every morning with back pain caused by this gimmick of a sleep system. This bed is about to become a resident of the local landfill because it seems that Serta will continue to reference a test method that doesn't account for how their product responds when someone is actually laying in the bed, go figure. I've never been so disappointed in a company's lack of standing behind their product and lack of effort in trying to make sure that a customer is satisfied with their product. If I paid $for everything, then I wouldn't be so disappointed because I would be 'getting what I paid for', but the problem is I paid $1,for this sleep system because I thought I would be buying a quality product that would hold up for years. The 'warranty' of yrs sounded like insurance until I learned how the fine print of Serta's policy is set up to protect them from standing behind their product. I guess my next step will need to be a [redacted] review that exposes this practice to unsuspecting customers who buy American because they think the quality will be supreme to foreign competitors. This process has literally been a pain in the neck Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Sarah [redacted]
Check # [redacted] was mailed on 3/14/16TI am hoping that you have received it by now
Serta warranty inspected the purchased mattress and found that it should be replaced by the retailerSerta warranty has no details what transpired with the selecting of a mattress with the retailerThis complaint really should be with the retailer, however I have asked the Serta Sales Representative to look into this with the retailer.? This complaint will be updated again once I am offered any informationThanks for your patience
? Revdex.comI'm glad it's overAfter phone calls from me, I ? finally got one call from SertaHorrible customer service! I have reviewed the responsehe business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
We will get in contact with Serta Direct sales manager to get some information regarding how your complaint will be resoloved
We understand your complaint and expect a higher experience from your retailer Your complaint has been escalated and we have asked [redacted] to reach out to you to resolve the issues surrounding your orderThank You for your business
? Complaint: [redacted] I am rejecting this response because: ? with the business contacted me they were of absolutely no help they instructed me to fill out all the paperwork again and mail it inThat is not an acceptable response and I would like you guys to keep working on the problem Sincerely, [redacted]
We spoke with our warranty customer yesterday and explained that his replacement mattress is scheduled for delivery to the [redacted] delivery agent on June 6thBy mid next week he should receive a call to schedule deliveryWe will follow this order closely so that it is delivered as soon as possible
I have tried to call Serta, email Serta and sent a letter in January They sold us a mattress a couple years ago promising we would get pts per year for the next ten years which would be equivalent to dollars each year toward a mattressNow they are trying to switch the systemThe people I have spoken with on the phone do not seem to know what is going onSo I emailed, and they told me to contact the people on the phone againSo I called and was given an address to write toI gave them a deadline of January 31, since they put a deadline on usSo far I have not heardI will at this point never trust them againWe paid a lot of money for our system, the least they could do is respondI promised them I'd be posting this on the Revdex.com
The retailer may or may not offer a comfort trialWe have reached out to the Serta Sales Rep of Stewart [redacted] Furniture We understand you are not satisfied with the comfort of your new mattress, however the retailer is who should have been contacted here and not the manufacturerThis complaint will be updated just as soon as we have additional information
Please clarify your most recent response Serta is not charging a delivery fee for a replacement of another model that is closer to the mattress height that you requested
Thank you for the information shared, we would be happy to look into this for you with the retailerCustomer service will call you Friday to discuss
Order [redacted] was confirmed picked up from our customers home on 11/13/ I am checking with Serta Direct Sales when the refund will be applied When it was mentioned that you will see the credit in to billing cycles that was referring to how your creditor applies the credit on your statement I will have the supervisor from this team contact you today
This complaint will be forwarded to Serta Direct Sales for follow upThis complaint will be updated and our customer contacted with an update
We purchased our iComfort Mattress from Best Mattress store (their negative review is next) We understood that we had months to return the mattress if not fully satified At months we were not but thought we would do the full months just to make sure since this was our first gel/memory foam mattress A few days before our month trial was up, we returned to the store to be told that we were too late, that we actually only had days This mattress is the worse thing we've ever slept on Both my husband and I can barely make it hours before we have to get up because our backs are hurting so bad I followed up with Serta directly about this issue Their answer was, sorry you're un happy but we aren't going to do anything now but if you want comfort, buy another Serta product to put on top of the one you are unhappy with We paid $for a mattress we could only deal with for months Now we need to purchase another one before this one destroys our backs Today I take action - I'm posting this information EVERY WHERE I hope to save someone else from the back pain we get from this mattress