We apologize for the inconvenience that you have experienced, the delivery company did not follow our procedure Serta Direct Sales support was contacted on your behalf and they are following up with the delivery agent to find out when the pick up will be scheduled
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Direct Sales support advised that they emailed the refund request link to the customer with NO Fees on 9/18/The customer still has not accepted the full refundI resent the link to the customer this morning since it's been more than daysPlease contact Direct Sales with any questions regarding this order cancellation and refund at [redacted]
The inspection report was re-reviewed and we have confirmed that there are normal impressions up to 1/2" on this year old [redacted] mattress. The warranty states that 3/4" or more will be considered a defect that will result in a replacement. Serta will replace and support the warranty when a mattress is found to be defectiveMemory foam will soften slightly with use, this is not a defectIt was mentioned that the previous mattress was a pillow top, going from a pillow top to a firm mattress may play a part in the noted back issuesYou may want to consider a mattress topper, toppers can add softness to a firm mattress
Complaint: [redacted] I am rejecting this response because: It is clear that they didn't even take the time to read or research h the complaint as the response has nothing to do with what I asked for yes I received a refund which was never my concern I wanted the item I do not wish any longer to do business with them however as they are not concerned enough to even read the complaint horrible practices I will be sure to share my experience and the terrible service with anyone who will listen I will take my money elsewhere Sincerely, David [redacted]
We have discussed your complaint with the Serta Sales Representative and Serta would like to offer you a 3rd party inspectionOnce inspected we will send the report to sales representative of your retailer for reviewCustomer Service will be contacting you this week
Serta Direct manager spoke with their customer earlier today advising that the refund will be applied when the mattress is picked up from their home The mattress was picked up today and the refund will be applied less the agreed upon feesOur customer can expect the an update as soon as we received confirmation Our customer will see the credit in one to two billing cycles
Mattress manufacturers/retailers measure for sagging or impressions without weight added to the mattressThe defect would be if the foam layers do not recover to the expected shape after useThe retailer has advised Serta that the mattress was inspected on November 21, and no manufacturing defects were foundThe mattress will not be replaced at this time
We apologize for the inconvenience that you have experienced, the delivery company did not follow our procedure Serta Direct Sales support was contacted on your behalf and they are following up with the delivery agent to find out when the pick up will be scheduled
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Direct Sales support advised that they emailed the refund request link to the customer with NO Fees on 9/18/The customer still has not accepted the full refundI resent the link to the customer this morning since it's been more than daysPlease contact Direct Sales with any questions regarding this order cancellation and refund at [redacted]
The inspection report was re-reviewed and we have confirmed that there are normal impressions up to 1/2" on this year old [redacted] mattress. The warranty states that 3/4" or more will be considered a defect that will result in a replacement. Serta will replace and support the warranty when a mattress is found to be defectiveMemory foam will soften slightly with use, this is not a defectIt was mentioned that the previous mattress was a pillow top, going from a pillow top to a firm mattress may play a part in the noted back issuesYou may want to consider a mattress topper, toppers can add softness to a firm mattress
We have contacted the Serta product developers for the approximate height of this Sears mattress model Will have an update within the next few days
Complaint: [redacted] I am rejecting this response because: It is clear that they didn't even take the time to read or research h the complaint as the response has nothing to do with what I asked for yes I received a refund which was never my concern I wanted the item I do not wish any longer to do business with them however as they are not concerned enough to even read the complaint horrible practices I will be sure to share my experience and the terrible service with anyone who will listen I will take my money elsewhere Sincerely, David [redacted]
We have discussed your complaint with the Serta Sales Representative and Serta would like to offer you a 3rd party inspectionOnce inspected we will send the report to sales representative of your retailer for reviewCustomer Service will be contacting you this week
Serta Direct manager spoke with their customer earlier today advising that the refund will be applied when the mattress is picked up from their home The mattress was picked up today and the refund will be applied less the agreed upon feesOur customer can expect the an update as soon as we received confirmation Our customer will see the credit in one to two billing cycles
Hello, I have reached out to the manager of the Serta.com sales group for a detailed responseWill post another response just as soon as I hear back
Mattress manufacturers/retailers measure for sagging or impressions without weight added to the mattressThe defect would be if the foam layers do not recover to the expected shape after useThe retailer has advised Serta that the mattress was inspected on November 21, and no manufacturing defects were foundThe mattress will not be replaced at this time