Serve Virtual Enterprises, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
THIS LETTER IS A BUNCH OF **, THERE IS OVER $ON THIS CARD OF CASH I HAVE LOADED, IF ANYONE IS IN VIOLIATION OF THE LAW IT IS AMERICAN EXPRESS, I HAVE RECIPTS FOR ALL CHARGES AND REFUNDS ON THIS CARD , CASH I HAVE LOADED AND MY IRS REFUND, AMERICAN EXPRESS CAN NOT STEAL MY MONEY FROM ME THIS IS FRAUD ON THERE END
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** mailed our response to the consumer today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

American Express mailed our response to the consumer today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
That does not answer my question, I want to know where the money is that is left on my card and why they have not returned the funds to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Thank you for quick replyI would like to rewrite my desired outcome here: I want *** *** Serve to refund me the $checkPlease let me know if you need any further informationI appreciate your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has
NOT been resolved because:
The written correspondence does not answer my questions There is $on that card that is due back to meI have reciptes for all charges and refunds and that money is mine and do back to me I have loaded cash on this card
You have no legal authority to keep my money or send it back to any merchantThese original transactions took place on this card and that is my money due to me
you will be sued if you don't return my money to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
THIS LETTER DOES NOT EXPLAIN WHERE ALL MY MONEY IS THAT IS ON THIS CARD!!!!!!! WHY HAVE YOU NOT SENT ME MY MONEY BACK!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We responded to the consumer via written correspondence today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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I am out $with no real explaination as to why! To tell me that it would take 7-business days to refund my money is unacceptable It didn't take 7-business days to take my money There treatment of customers new and old is also unacceptable I will tell people to not use this card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID#ID# [redacted], , and have determined that my complaint has NOT been resolved because: First of all I never got any written correspondece from the Revdex.com, and also I want to know where the $4500 is that is on this credit card????  I have recipts for all these purchases and returns.  Serve has no authority to keep my money or send it back to any merchant just becuase I returned a item.  Any return credit on there is from the original transaction that took place on this credit card.
It is not legal for Serve to take my money.  For example I purchased a $1300 dollar TV from walmart that was broken, so I returned the TV and the merchant gave me back my $1300 on the serve card.  I have the recipt for the purchase and the return.   Serve can NOT just keep me $1300 and me also be out the TV I returned, that is not legal.     Any and every refund on that card is from the original purchase  that took place on that card.
Also I have loaded several thousand dollars and got my IRS refund on this card.  I have talked to several lawyers and SERVE can NOT keep my money and send it back to merchants.  As the original tranaction took place on the SERVE card.
Second, ALL merchants have a policy where they can ONLY give refunds on the ORIGINAL form of payments, so if SERVE sends any money back the merchant CAN NOT then send me a check, becuase merchants dont issue checks, the refund has to be done on the card the charge took place on.
SO basically is serve trys to send money back to any merchant I would never get the money!
this is not legal as to what they are doing.  I have recipts FOR ALL THESE purchases, that is MY MONEY due to ME
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Verana Monica

We mailed our response to the consumer today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express sent me correspondent that...

they will issue a refund to the original source card (debit card). This is the card that was stolen so it was cancelled by my bank.  I need to have them issue a refund check.  I spoke to them but wanted to confirm as I don't want to close until I have received the check. Thanks,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We responded to the consumer via written correspondence on May **, 2014. The consumer needs to allow 7 – 10 days for mailing time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Recieved a...

letter from Serve stating that they found no fraud on their end and told me if I had issues it would be wise for me to contact my financial institution.  I have done just that and reported the two transactions on my debit card as fraud, the bank account I had attached to served has been closed due to this.  It amazes me that a simple ip address confirmation would have shown that I did not make the account changes etc.  So in the end I would tell anyone who is even thinking about working with serve to not do so.  They have zero fraud protection, and if they claim they do, it is a complete and utter sham.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

American Express mailed our response to the consumer today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

to much rhetoric not enough problem resolution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Here is the letter they sent me , however, I had over $6000 on this card of cash I have loaded!  They dont even mention in the letter about my cash I have loaded on the card!!!!!!  this is a major scam they are pulling!  I cant afford to loose $6000   please help me!;(

We responded to the consumer via written correspondence today. American Express considers this matter closed.