Serve Virtual Enterprises, Inc.

Thank you for quick reply.I would like to rewrite my desired outcome here: I want [redacted] Serve to refund me the $845 check.Please let me know if you need any further information. I appreciate your help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]
 
I had to call and re-order my card yet once again last week. While I was on the phone with the representative I explained the situation and let her know that once again another month was passing without me having my card, and I would be charged another $1.00 service fee the [redacted] of the month, and that she needed to make sure that it would be waived since they had still not sent out my card. As of yesterday I checked my account and all seemed to be well. The other amounts were refunded. However, today I checked my account, and they apparently did charge me, it just wasn't visible on my end yesterday.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me and the matter has been resolved. But I'm not gonna pursue anymore since it didn't get me anywhere or make more sense 
Sincerely,
[redacted]

The consumer’s additional correspondence contains no new information to which [redacted] can respond at this time. We must respectfully request that the consumer wait 7 – 10 business to receive our letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

to much rhetoric not enough problem resolution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We responded to the consumer via written correspondence today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have received American Express Serve's...

response to my Consumer Financial Protection Bureau complaint and their response is Bogus. I have filed a lawsuit against American Express Serve (American Express Travel Related Services Company, LLC) and they should receive a Court Summons within a few days. Upon doing a research on American Express Serve it is evident that they are notorious for denying their customer's prepaid debit card disputes for unauthorized transactions as the Internet has a slew of complaints against them for the same issues as me. I will see American Express Serve in Court very shortly. Thank you Revdex.com.Kind Regards,[redacted]        

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They aren't giving me a refund I threw that...

letter out !!!! It's just ridiculous 900$
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I am out $93.04 with no real...

explaination as to why!  To tell me that it would take 7-8 business days to refund my money is unacceptable.  It didn't take 7-8 business days to take my money.  There treatment of customers new and old is also unacceptable.  I will tell people to not use this card. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me and the matter has been resolved. But I'm not gonna pursue anymore...

since it didn't get me anywhere or make more sense 
Sincerely,
[redacted]

[redacted] mailed our response to the consumer today.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

That response does not answer my questions, there is money of mine on that card that is due back to me, I have recipts for every purchase and refund I made and that is MY MONEY.  You can not keep my money or send it back to any merchant becuase the original transaction took place on that card and that is my money due back to me.   I know the law and have already spoke to lawyers about this.  You have no authority to keep my money or send it back to any merchant.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I have had nothing but problems from this company. They either change their policies without notice, or have hidden charges. I have been buying items online from over seas the entire time I have been with this company, and all of a sudden I am getting charged for "fee's for foreign transactions". I called them to cancel my card because I had lost it, and also for them to refund the money that was taken without my permission. They were unwilling to fix anything. I asked them to cancel my account, and they refused to cancel it without adding my credit card information, in which I would not give them because I did not want to do business with them any longer. They canceled my card, and have continued to take money out of my account monthly without sending a new one. Before this, I was adding and using enough money in my account to not get charged the monthly fee. I called to request a new card, AGAIN, and to have my account refunded the amounts that were taken during the two months I was waiting for my new card, and the representative claim that she did not see the charges. I just want the money that is rightfully mine.Desired Settlement: I would like the $2.11 taken out of my account ($1.00 on 2/**/2014, 4/*/2014, $1.00 on 5/*/2014, .03 on 2/**/2014, .02 on 2/**/2014, and .02 on 2/**/2014) refunded back to my account, and after I get my money transferred to another account, my account closed without a problem.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I had to call and re-order my card yet once again last week. While I was on the phone with the representative I explained the situation and let her know that once again another month was passing without me having my card, and I would be charged another $1.00 service fee the [redacted] of the month, and that she needed to make sure that it would be waived since they had still not sent out my card. As of yesterday I checked my account and all seemed to be well. The other amounts were refunded. However, today I checked my account, and they apparently did charge me, it just wasn't visible on my end yesterday.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence today. American Express considers this matter closed.

Review: serve virtual enterprises is trying to take my money. this is a prepaid debit card that I have had for close to a year, I have loaded several thousands of dollars on this card and even got my IRS tax refund.

as of last week serve has blocked my card which has over $7000 on it.

they say the reason is I was making to many returns. When I asked them about sending me my money via check they stated "no, instead we are sending the money back to the merchants on any return or refund you have ever received".

First of all, I have recipts for all these charges and returns to show that money belongs to me. Second, I have spoken to all these merchants who tell me that any refund has to be placed back on the original payment method, and that if SERVE sends the money back to them I would never get it. Becuase that money is due to me and it goes back on that credit card that they already refunded.

Serve has NO RIGHT was so ever stealing my money from me. If I returned something I am DUE THAT REFUND> Serve can not do this, it is not legel or right. As of right now I have over $7000 they are withholding of mine.

When I called SERVE I got a supervisor by the name of [redacted], who was hateful, nasty and rude to me. He is trying to steal my money. I have recipts for every charge on that card and that money is mine. I have NEVER heard of a pre paid debit card that I HAVE LOADED MY CASH ON AND GOT MY IRS REFUND ON to think they have the right to just take all my money from me.Desired Settlement: Serve owe me over $7000

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That does not answer my question, I want to know where the money is that is left on my card and why they have not returned the funds to me

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Here is the letter they sent me , however, I had over $6000 on this card of cash I have loaded! They dont even mention in the letter about my cash I have loaded on the card!!!!!! this is a major scam they are pulling! I cant afford to loose $6000 please help me!;(

Review: American Express Serve pre-paid card/ I deposit my money free at a CVS store one day. Few days later I when to a ATM, withdraw $20 dollar, Than all my money disappeared. Call the number behind the card, "They said, unusual activity" on card so they freeze the card and UPS me another card in 5 business days but with no funds on the new card.Now I wait for the investigate team, because of my missing money. I have to wait 10 business days after the 10 days were up, the investigation over, they closed my account didn't get my money back and said I violated there rule.Desired Settlement: I didn't get my money so who did? and I called American day after day and they are no help. I would just like my monies back and I wont use there services,Its about 60.00 dollars

Business

Response:

American Express mailed our response to the consumer today.

Review: On 8/**/2014, I used the serve.com website to load funds to my serve debit card. In the process of loading the card, I changed the funding source from my checking account to my debit card and entered in the amount and then hit the review button. After I hit the submit button, after the results page displayed, I saw that the transaction used my checking account instead of my debit card to load funs into my account. I repeated the process again and loaded the funds I wanted to my account and then called ###-###-#### to speak with a representative about cancelling the pending transaction to my checking account. The first representative I spoke with, I requested to speak with a [redacted] because the young man seemed as if he wasn't understanding what I was explaining to him about the error that had transpired on the website. After speaking with the [redacted], she acted as if she didn't understand either and I spent 45 minutes on hold. I hung up and called back and spoke with yet a third representative about this issue and he told me that being that the charge was pending, he couldn't cancel it. I asked to speak with a [redacted] and was transferred to another person, which was told me that I would need to handle this issue with my bank. I stated to the man that I shouldn't have to handle this issue with my bank, because their website created this issue and he stated that he needed to verify with a technical support representative that the website created the issue. I told him I shouldn't have to be penalized with NSF charges because of something their website did and he told me if I knew I didn't have funds in my checking account, I shouldn't have chosen to load funds into my account from my checking account. I explained to him that I chose to load funds from my debit card, not the checking account, the reason for their being two exact charges 30 seconds apart, one being from the checking account, the one the website created and the one that I wanted to happen, the one to my debit card. The man stated that he needed to check with the technical support department before anything could be done about any fees I would incur from my bank because of this issue. I told him I would file a complaint and I ended the call.Desired Settlement: I need to be compensated for the NSF bank fee of $35.00 I would incur for the error their website created and I need to be compensated $5 - 10 for the time I spent, using my AT&T phone service waiting on hold for almost an hour, listening to the strange music while I waited for someone to try to solve this problem, which no one did, which led to me having to file a complaint

Business

Response:

American Express mailed our response to the consumer today.

Review: On 9/** I called Straight Talk Wireless to add minutes to my phone. I used the temporary card from [redacted] Serve that I purchased, the card was declined twice with more than enough money deposited on the card. I told the rep from Straight talk never mind I will purchase a phone card from the local [redacted]. Just two days later my list of transactions there was a debit from Straight talk Wireless $46.52 twice ($93.04), I contacted [redacted] to have the charges reversed and was told that Straight Talk needed to reverse the charges. I contacted Staight Talk Wireless with [redacted] on the other line and there was a back and forth the went on for several minutes with [redacted]p. and with Staight Talk until I interupted them and said, " I'm a customer that you are not taking care of. The customer should be the one that gets taken care of. However both Staight Talk and [redacted] can't seem to resolve the issue of $93.04 missing from the card. [redacted] told me that it would 7-8 business days for the money to be returned. Really? Are you kidding me!! It didn't take 7-8 business days for the money to be taken. I received nothing but the run around from [redacted], not to mention what Straight Talk couldn't get done being on the phone with [redacted]. Today is Monday and I called [redacted] with Straight Talk wireless on the phone and after more than an hour (1:17:50),[redacted] finally sends an email to Straight Talk about the charges. Let see...3 calls to [redacted]press and 3 Days later and 1 hour and 17 minutes and 50 seconds Straight gave me the transaction codes that [redacted] did not ask for so that the charges could be reversed. This is not a card that I want to use and will tell others not to use the [redacted] serve card. Horrible customer service.Desired Settlement: Refund my $93.04 that was taken from my card, and it needs to b done before 7-8 business days. Once that is done I will find another prepaid card to use, [redacted] Serve has very bad customer service! Currently I'm missing $93.04 and [redacted] said it's in a floating state until the refund is made. Wow!

Business

Response:

[redacted] mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am out $93.04 with no real explaination as to why! To tell me that it would take 7-8 business days to refund my money is unacceptable. It didn't take 7-8 business days to take my money. There treatment of customers new and old is also unacceptable. I will tell people to not use this card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

to much rhetoric not enough problem resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The consumer’s additional correspondence contains no new information to which [redacted] can respond at this time. We must respectfully request that the consumer wait 7 – 10 business to receive our letter.

Review: I applied for an account in 11/2011. After applying, I was sent an email asking me to send in identity documents (such as a copy of my social security card) in order to have the application processed. The email stated: "If this information is not received within twenty-one days, we will assume you have decided to withdraw your application.". I wasn't comfortable sending in this information, so I didn't send it in with the expectation that the application would be withdrawn per the information in the email. It is nearly 2 years later and I'm still getting account related communications from Serve.

I called the customer service number in an attempt to cancel the account and/or application. I was transferred to the Account Protection Services department. After speaking with the representative and their supervisor, I was unable to get them to withdraw my application or close my pending account unless I agreed to send in the identity documents that were originally requested. I still don't want to send this information to this company, so my account is still in a quasi-open state and I am still receiving communications from them.Desired Settlement: I would like the original terms honored, which would result in a full withdraw of the original application, full closure of my Serve account, and no more communications received from this company.

Business

Response:

We responded to the consumer via written correspondence today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,