Serve Virtual Enterprises, Inc.

Review: I have had a serve by american express card for almost a year now that I have loaded over $12,000 on. And as of May [redacted] Serve has blocked my card and will not give me any reason as to why! I trusted American express with my money and $12,000 is a lOT OF MONEY for them to block of mine!

I have tried calling there customer service multiple times and noone will help me!

they do NOT have the right to hold my money like this! I have 3 other cards as sub accounts with SERVE and they blocked ALL MY CARDSDesired Settlement: I want a full refund sent to me of all the money I have on these cards

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#ID# [redacted], , and have determined that my complaint has NOT been resolved because: First of all I never got any written correspondece from the Revdex.com, and also I want to know where the $4500 is that is on this credit card???? I have recipts for all these purchases and returns. Serve has no authority to keep my money or send it back to any merchant just becuase I returned a item. Any return credit on there is from the original transaction that took place on this credit card.

It is not legal for Serve to take my money. For example I purchased a $1300 dollar TV from walmart that was broken, so I returned the TV and the merchant gave me back my $1300 on the serve card. I have the recipt for the purchase and the return. Serve can NOT just keep me $1300 and me also be out the TV I returned, that is not legal. Any and every refund on that card is from the original purchase that took place on that card.

Also I have loaded several thousand dollars and got my IRS refund on this card. I have talked to several lawyers and SERVE can NOT keep my money and send it back to merchants. As the original tranaction took place on the SERVE card.

Second, ALL merchants have a policy where they can ONLY give refunds on the ORIGINAL form of payments, so if SERVE sends any money back the merchant CAN NOT then send me a check, becuase merchants dont issue checks, the refund has to be done on the card the charge took place on.

SO basically is serve trys to send money back to any merchant I would never get the money!

this is not legal as to what they are doing. I have recipts FOR ALL THESE purchases, that is MY MONEY due to ME

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Verana Monica

Business

Response:

We responded to the consumer via written correspondence on May **, 2014. The consumer needs to allow 7 – 10 days for mailing time

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THIS LETTER IS A BUNCH OF **, THERE IS OVER $6000 ON THIS CARD OF CASH I HAVE LOADED, IF ANYONE IS IN VIOLIATION OF THE LAW IT IS AMERICAN EXPRESS, I HAVE RECIPTS FOR ALL CHARGES AND REFUNDS ON THIS CARD , CASH I HAVE LOADED AND MY IRS REFUND, AMERICAN EXPRESS CAN NOT STEAL MY MONEY FROM ME THIS IS FRAUD ON THERE END

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: When I rent a car, or book a room using the SERVE card, We discovered SERVE will add an extra 15% compounded to the sum of what a merchant has already pr-authorization. For example, the past three times I rented a car from [redacted]. They(rental company), pr-authorization my card for a total sum of $200. Though My Serve account showed the same active transaction for the sum of $230. I returned the car the next day with a total rental charge of about $83. It took SERVE exorbitant and excessive amount of time to release the unused funds to me.

I recently made a purchase, for what should of been in the sum of about $150. Due to bad cell phone connection, a simple miss communication with a merchant and I resulted, The merchant made a understandable mistake and and mistakenly charged my card for sum of about $1500. Following, within the time frame of 60 seconds, the merchant realized his mistake, and voided the transaction. SERVE has held and is still holding the said funds in the sum of about $1500.00 for a more than a week now.

In a responsible collaborate effort between the merchant and I, it has been discovered SERVE has been giving, both, the merchant and I, via multiple voice phone calls, "the run around".

In one phone conversation between SERVE and I, a representative of SERVE engaged in slandering the merchant(fact).

The merchant does not have access to said funds(fact).

I do not have access said funds(fact).

$1500.00 represents more than 98% of my current serve account balance.

Serve Virtual [redacted]s inc.is refusing to release said funds.

I planned and budgeted to procure food to feed my family with said funds

Due directly to the actions, and or in-actions of Serve Virtual [redacted]s inc., My family and I, have experienced [redacted], and are presently, still experiencing [redacted], resulting in [redacted], ultimately manifesting in much pain and suffering.Desired Settlement: Serve Virtual [redacted]s inc. needs to release said funds ASAP. Further, In order to reach a settlement, Serve Virtual [redacted]s inc. needs to contact me to negotiate further compensation.

Business

Response:

American Express mailed our response to the consumer today

Review: After attempting to take my money out an atm that did not withdraw any 469.00 of my money. I then called and left verbally complaints after submitting my info and receipts 2 via fax And filing a dispute with serve and not getting any type of feed back on why I have not received my provisional credit I just keep getting rude people and the run a round.Desired Settlement: I just want my dispute handled its been 10 days and no provisional credit or respond from them yet

Business

Response:

American Express mailed our response to the consumer today.

Review: I use [redacted] prepaid card service to schedule monthly check delivery to my landlord, named as "University City Association." On October **, 2015, I scheduled a check with amount of $845 to my landlord as usual to pay for November's rent. On November *, my landlord notified me that they did not receive my rent check and demanding me to pay it immediately. I was shocked and went online and checked the check status, and it shows that the status is still "processing". Usually, when the check got delivered, it would show as "delivered." I wrote my landlord a new check, and subsequently talked [redacted] at their 800 number. The customer agent promised that the $845 would be refunded within a few business days with $50 late fee reimbursement. The $50 was refunded immediately, however, the $845 was never refunded! Within the last three months, I called [redacted] about once a week to follow up on the matter, each of the customer agents would tell to wait for their support team to contact me, but none!!! On December **, I called again to demand them to refund me the $845, and the customer agent told me that actually the check was already cleared by my landlord, and they would send me proof within a week. However, I never received the proof after even a month later! I feel I got played and fooled by [redacted] over and over again. On January *, 2016, I called Serve again, and asked them to explain why I didn’t receive the proof in the mail, and I got transfer to Mr. G[redacted], a business technical support analyst, who said that they actually made a mistake and it turned out the check was not cashed by my landlord and he help me open a new case and my money should be refunded by Jan **. Well, today is actually Jan **! Still no refund!! I have lost my patience completely with [redacted] Serve. I do not trust them any more! I want my money back badly! Please help me!Desired Settlement: I want [redacted] to refund me the $845 check.

Consumer

Response:

Thank you for quick reply.I would like to rewrite my desired outcome here: I want [redacted] Serve to refund me the $845 check.Please let me know if you need any further information. I appreciate your help.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently signed up for the American Express Serve account and I linked the checking account and routing number to my Fairfield Co Op Electric company to make a payments. On January **, 2016 I made a payment in the amount of $4.75 only to find out on February *, 2016 that my account had a hold on and no correspondence or communication was sent to the email on file to advise me of such a hold. I attempted to call and was placed on hold and then disconnected. I called back and was told that I needed to send documentation via email to verify my credentials and after several attempts was able to upload, however still not sure if the documents were received since the link does not allow you to hit submit only to upload documents which seems to have a flaw because the recommend format is what I uploaded but not confident that documents were received. I am writing because since there was no prior communication to inform me that my account had a hold on it, my electric company disconnected my services and in turn charged me a $25 return check fee. I would like to be reimbursed for the return check fee as three days prior I was able to use the account with no problem to transfer money and based on the message as to why my account was frozen/held was only made known to me upon inquiry and attempting to make another transfer on February *, 2016.Desired Settlement: I would like to be reimbursed the $25 returned check fee as indicated in my complaint and reason for writing. I attempted to contact the [redacted] number that is listed on the website and advertised as [redacted] but experienced a long wait time 15 minutes and counting.

Regards,

Business

Response:

American Express mailed our response to the consumer today

Review: well I purchased a serve card from cvs in petaluma california on the [redacted] of may, I registered for the permanent card to be mailed to me on the same day, I contacted the American Express company via the customer service number on the back of the temporary card, the same day to be told I would be receiving my permanent card in the mail within 7 to 10 business days. Well that was today, I checked personally with the post office here within Petaluma, CA, only to be told the card has not arrived. Too me, it seems to be a run around, as I have continuously checked and rechecked with the post office after being told the card has been shipped. They informed me it would take 7 to 10 business days to get to me. I called them yesterday to inquire again, then they're telling me it would only take 3 to 5 business days to get the card, thing is I am still waiting. Further I am heading over to the local ups store to see if they have it, but my hopes aren't high. My government benefits of $960.55, & my friends wife's SSI check is supposed to be arriving on there on the [redacted] of may, but with no permanent card, it states only 1500 will deposit, might I inquire where the hell the rest will go??? I am so tired of being lied to; personally I want my SSI check & that of my friends wife's SSI check to be paid back to us asap. both of our checks amount out to 1919.17, if were being screwed over we should be getting the money back to us and they should be getting a lawsuit. Why are these people still in business?Desired Settlement: Return of 1919.17 of SSI payments which are supposed to be on the card, & my account on 05/**/2014. being as allegedly our funds are protected by the fdic, it shouldnt be to hard for the company to replace the money to us now should it?

Business

Response:

We responded to the consumer via written correspondence today.

Review: [redacted] Serve advertises on its websites that it will increase the daily and monthly limits for credit card loads if users add their Serve Card to the [redacted] Mobile Wallet ( [redacted]). Specifically, the limits increase from $200/day to $500/day and from $1000/month to $1500/month. I added my Serve Card to the [redacted] Mobile Wallet and was not granted these limits. I called the Customer Service line and every agent I talked to initially did not even know these limit increases existed at all, and then after much waiting, was told I would only be given these limits if I had initially created my card through the [redacted] Mobile Wallet app. No where is this limitation mentioned, in fact, Serve's website tells customers to do exactly what I did to obtain the higher limits!Desired Settlement: All I want is my daily limits to be increased to the appropriate levels that Serve advertises for [redacted] Mobile Wallet users.

Business

Response:

We responded to the consumer via written correspondence today.

Review: I applied for a re-loadable prepaid Serve from American Express card due to the offers they were giving for application and use. The account asked me to give my social security number, name, address, email address, and asked for a password and security answer. The application was over an SSL connection, which was good. During the application, everything seemed to be on the up and up. When completed, the site told me I needed to verify my email address to complete the account, or I could "skip to My Account." I waited for the email to come in for over 30 minutes, then hit the "skip to My Account" option to see if there was a manual email verification. I found the option to verify my email and clicked it to try and manually get the email verification to come through. After 30 minutes, there was still nothing. Finally I went to the Help option and searched for if the email verification had not come through. When I saw the option, it said to try the manual route (which I had already done) or call the number at ###-###-####. When the operator came on the line I gave her my required info and she directed me to the Account Management and Protection department. When I got on the line with them, they told me my account had a "concern" regarding the social security number, and that I needed to fax my social security card to them. At this point I began thinking something was up. They refused to state what the concern was, instead stating that at any time a verification can be required to make sure the person with the account is correct. I stated to them that's fine, but I was not going to fax my social security card (also known as PII or Personally Identifiable Information) to a company I was signed up with for no longer than an hour. I had only applied for the account because of the offers being represented, and the account was not essential to me. They could just close it and this would be over. Instead, the representative, I only got part of his first name, [redacted] or [redacted], told me they could not close the account without me sending my social security card to them. So basically, I couldn't verify my account without faxing them my social security card, or even close it without faxing them my social security card. If this were an actual American Express, I might have been less hesitant, but because this was a separate company who only used American Express as their form of debit/credit transactions, this whole process was sketchy. They hadn't ever even verified my email address (as the initial verification was supposed to) before asking to have my social security card over a fax. I asked for the representative's supervisor, and after a couple of minutes a man named [redacted] came on the line. I reiterated the issue with him, and he told me the same thing. I would have to send my SScard to them if I wanted to close my account. When I stated I would not be sending it, and to just close the account, he said "we'll just leave your account the way it is because it isn't open yet." But, even as I sit here now, I can log in to my account. I could also put money on or take money off of the account. The only thing I cannot do without the email verification, would be to "Add Cash via MoneyPack and VanillaPack" or "Withdraw Money from ATMs (U.S. Only)"; this is certainly not what a closed or un-open account should allow. When I stated all this to [redacted], he said he was sorry but that the account would remain exactly as it is until I send my social security card. If I wanted to "go further" I would need to get that fax in or leave the account where it is. At this point I asked to speak with his supervisor. He stated that his supervisor, a [redacted], was unavailable. So I asked to speak with [redacted]'s supervisor; which he said wouldn't be allowed. I then asked what [redacted]'s supervisor's name was, and he told me he couldn't tell me. I told him yet again that I would not be ending the call without speaking to either [redacted] or his supervisor, and he asked me to wait on hold. A minute later he came back and stated [redacted]'s supervisor was [redacted]. I asked if he'd asked permission from someone to give me that name since he'd originally told me he couldn't; to which he replied he didn't ask anyone for permission. At the end of the call I stated to him one last time that if they wouldn't close the account I'd be contacting the Revdex.com as well as legal representation if required. He said he wished me luck. Needless to say, I'm stuck with an open account, a call center that wants my social security card for a "concern" they would not give information about, and names of individuals within their call center.Desired Settlement: The business needs to close my account. There is no money on it, nor do I want there to be any longer. They couldn't be bothered to even validate my email address (as their site stated it would upon registration) before asking me for copies of my personal information. Their store policy needs to change; and if this is a racket it needs to be shut down completely. I can't think that American Express would continue business with them if they knew what this company was doing under the umbrella of their name. Again, the individuals I could identify are: [redacted] - Lead [redacted] - Team Supervisor [redacted] - Supervisor of [redacted] I want this account shut down immediately. They obviously did not want business, just peoples' information for possible illegal activities on the side.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business has stated to the Revdex.com on two occasions that it was sending a response via mailing address to me.

After the first time and no mail correspondence, I verified my mailing address both on the compliant website as well as on the phone with a Revdex.com service representative.

Now that the second time has come and gone with no correspondence, per the advise of the Revdex.com service representative I just got off the phone with, I am requesting officially that the business send their responses directly to the Revdex.com or respond via the website designed to handle both mine and their responses.

Thank you for your assistance.

V/R,

###-###-#### Work

###-###-#### Cell

Business

Response:

Due to privacy concerns, American Express is unable to provide the Revdex.com a copy of our correspondence to the Cardmember.

Please be advised that the requested information has been forwarded to Jordan Petitjean on two separate occasions to the address provided in the Revdex.com complaint which is the same address we have on record, specifically [redacted]. We have sent another copy overnight via the United States Postal Service

Review: This company hits my checking account several times a day for $1. I don't even have an account with them. When I called them they did not attempt to contact the bank or do anything to stop this.

After putting me on hold, they disconnected the callDesired Settlement: They should have contacted the bank and stopped allowing this to happen.

Business

Response:

American Express mailed our response to the consumer today

Review: I have a prepaid card called serve by american express, and I want to report a major scam they are running. I loaded around $5,000 on this card and as of today they have stolen all my money from me and have blocked my account. all of a sudden my balance is wiped to zero. I have called them many times asking where is the $5,000 I put on this card and they hang up on me or tell me they dont know! how can a company ran by american express legally let me, a consumer trust them and me put $5,000 on the card and all of a sudden the money is stolen from by by them!!??Desired Settlement: I want all my money sent to me! This comany has not legal right to steal my money from me

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The written correspondence does not answer my questions. There is $7500 on that card that is due back to me. I have reciptes for all charges and refunds and that money is mine and do back to me. I have loaded cash on this card.

You have no legal authority to keep my money or send it back to any merchant. These original transactions took place on this card and that is my money due to me.

you will be sued if you don't return my money to me

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had an American Express Serve card and my girlfriend had wanted to add money to my card for some stuff that we had pre-ordered online, so she called customer service, and spoke to a woman named [redacted], and asked her how to send money from her bank account, to my Serve card, at which, [redacted] explained it to her that she needed to link her bank account to my card, my girlfriend didn't really understand so she passed me the phone, at which time, I spoke to [redacted], and she told me that in order for my girlfriend to transfer money to me that she would need to link her account to my Serve card, I did as I was told and then we tried to transfer the money over and it said that there was a problem with the transfer to call customer service. I called customer service, and spoke to a woman and explained to her what happened, and she asked me if I was on my girlfriend's bank account, to which I had answered no, and she very promptly told me that my account was now closed due to a breach of terms and conditions, and that I would not be able to use my Serve card any further, and that if I wished to reapply I could, or I could be a sub-account holder, however my reapplication was not guaranteed. After the initial shock of being told my account was suddenly closed, I asked the woman why it was closed and she explained to me that it was in the Terms of Service that in order for me to use my girlfriend's bank account to transfer money to my Serve account, I had to be on my girlfriend's bank account, I told her that another representative had told us to do that, and she was extremely uncaring, just repeating that there was nothing she could do but my account was now closed, and that the funds would not be transferred. I had then asked her what about the other money I had just deposited from my pay card, and she told me that I would have to dispute it with the card company. After that I had asked to speak to a supervisor, and after he had came on the line, I explained to him what had happened, however he had an attitude with me and I was disturbed by that, during all of this, my girlfriend was wanting to talk to him, so I told him that I gave her permission to speak in regards and passed the phone to her, at which time she spoke to the supervisor and wanted to know why my account was closed and what was going to happen to her money that was going to be transferred and after hearing the same response -- that it needed to be disputed -- she then told the supervisor about the previous call to American Express Serve Card's customer service, and what the representative had said to my girlfriend, as well as that she knew about the account being linked, and she thought it was an incredibly bad way to run a business to have a customer service rep tell someone something that would get their account closed, or that the rep should say something about it being against Terms of Service . After this she passed the phone back to me and I re-verified that I needed to dispute the prior deposit, and that her money wasn't going to be taken out of her bank account, and then ended the call. Short version - -Girlfriend wanted to add money for a pre-ordered item that was going to be billed for soon -Girlfriend called Customer service -Customer Service told her to link bank account to my Serve account -Linked bank account to Serve -Had error message -Called Customer Service -Account closed due to "breach of terms of serviceDesired Settlement: I would like my Serve card reinstated, or at least a new account, and some form of reimbursement for my pre-ordered item, that I now may not be able to pay for due to this

Business

Response:

We responded to the consumer via written correspondence today

Review: On 10/**/2015 I contacted this company to file a fraud dispute in which my card was used to make purchases at Walmart. I was advised that this card offer zero liability promise to the consumer if the card is lost or stolen. I was asked to fill out a fraud form and return it at which time I would receive a provisional credit until the dispute is solved. To this date I still have not received such credit.Desired Settlement: I would like to have the credit of my funds back to the new card that has already been received.

Business

Response:

[redacted] mailed our response to the consumer today.

Review: Serve virtual enterprises, also know as Serve by american express has blocked my card and my $700 that is loaded on it. this is cash that I have loaded onto the card , now it has only been 1 week since I had the card and they have blocked it and all my money on it. they are not releasing my money back to me

Please help! I trusted american express with my money and it has been only 1 week since I had this card, I loaded $700 on it and now they are trying to steal my money away from me!Desired Settlement: they owe me the money that is left on that card

Business

Response:

We responded to the consumer via written correspondence today

Review: I have an account with Serve.com. My total funds available were $230.17. Have been trying to transfer fund to my checking account for several weeks and my account was locked out by Serve. Once Serve allowed me to finally access my account, I made a transfer on September [redacted], 2013 for the entire amount to be sent to my checking account. Transfer time is to take between 3-5 business days to transfer funds. It is September [redacted], and funds have been 'transfered' but are not in my checking account. So now Serve is showing I have $0 in my account, and I have no deposit in to my bank account. Serve representative said she requires a copy of my checking account bank statement. Because they have shown themselves to be very shady and untrustworthy I feel this would not help in the matter and refuse to do so.Desired Settlement: That I receive an amount of $230.17 into my checking account immediately from Serve.com

Business

Response:

We responded to the consumer via written correspondence today

Review: I have an American Express Serve prepaid debit card. I load money onto it and then use the prepaid card. In December I loaded money on my serve card. I used some of it. All of a sudden one day I received an email that my account is closed. They did not give any reason. I had a balance of $1098 on my card. So I called American Express Serve several times and following is a summary of my conversation.

1. First time I called, in the beginning of January, I was told they will send me a check for $1098

2. I waited a week and called second time, I was told they will credit back $1098 on the card I used to load the money in three days.

3. I waited another week and called again, I was told , give us few more days to issue you a credit.

4. I called today, February [redacted], I was told that they have escalated my claim. When I asked to speak with a supervisor, none of them were available.

So after more than a month, I am still waiting to receive my money.Desired Settlement: I would like to receive $1098 refunded to me.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I disputed a transaction for $172 and they refused to give me the money back into my account they will only credit your account if is $ 25or less they lie to customers and tell customers that the money is insured and that you will get the money credited back into your account no matter what the amount is undisputed multiple transactions and mount under $25 they put the money back into my account but if more than 25 they give me a hard time and this car does not offer cash backDesired Settlement: They will not credit my account refused to refund me the $172 and I have been waiting over 90 days I will be writing a letter to American Express CEO

Business

Response:

American Express mailed our response to the consumer today.

Review: I have an American Express Serve card. It is a pay-as-you-go card. According to the "Terms and Conditions", residents of New York, Vermont, and Arkansas are NOT subject to any fees listed in their schedule of fees. Well 326I am the primary account holder and I have a sub-account that is in my daughter's name. We are both residents of New York. She goes to school in California. Since we have had the card, we have been charged a $2.00 fee from Serve (apart from the ATM fee which we understand)for every cash withdrawal save the first one of each month. I have called repeatedly to complained and was finally told it was because she is using ATM's in CA. NOWHERE in the disclosure does it say that ATM's other then those in NY, VT and AK will be subject to the fee! It just states that RESIDENTS of those states are NOT charged them. I feel this is deceptive business practice! The agents didn't even know what I was talking about and had to tell them where the exception was in their own literature.Desired Settlement: I would like to have what they stated be honored. Otherwise, they need to redo their "Terms and Conditions" to do away with the exception or at least advise customers of the restrictions where ATM withdrawals are allowed.

Business

Response:

We responded to the consumer via written correspondence today.

Review: I was referred to Serve by my neighbor. Serve had a promotion going on if you refer a friend you get $50 each. So I would get the $50 and he would get the $50. I have been an active member of Serve & have used my card,I have added over $200 on the card on more than 1 occasion, and called them to verify myself. Still after months of waiting, we both did not receive the $50. My neighbor has called multiple times regarding this promotion offer, and the last representive said that it would be credited to the account this was 3 weeks ago, and still no credit, so he placed another call on Friday, and we are still waiting. After multiple calls, and hours on the line for a promotion that was promised to us, that has been on going, I decided to file this complaint, in hopes of us both receiving the $50 credit to our accounts as promised by Serve for the refer a friend program. I would have never joined this card if it were not for my neighbor referring me and them having the promotion.Desired Settlement: I would like for us to both receive the $50 in our Serve Card account's as promised by this company from there refer a friend program. My Neighbor's email address is [redacted] and my email address is listed in the beginning of this form, in my contact information.

Business

Response:

We responded to the consumer via written correspondence today.

Review: I have a serve by american express pre paid debit card, and on 5/**/14 my account was blocked by Serve. I had over $4,000 on the card at the time that they locked it. this is a card that I have loaded cash on.

now serve is saying that I am not getting any of my money and they are not going to reopen my card. They claim I was making to many returns. I have recipts for all pruchases and returns that I have made and it does not give SERVE the right to block my account and claim they are keeping my money! they are saying they are taking back any refund I have recieved on a return over the past 6 months and sending it back to the merchants! WHAT? they cant do that! that is my money! I returned those items! that refund is due to me! All these stores are online purchases. For example I purchases a $900 handbag from [redacted] and returned it becuase I did not like it, and now Serve thinks they can just keep my money??/ thats not right! I had over $4,000 on my card when they locked it

Issue Other

my account is blocked

If you lost money, how much money did you lose? $ 4000

Date of incident 5/**/2014Desired Settlement: they owe me the money I had on that card that is MY MONEY, I made those returns, I have proof of all recipts of orders I have placed and refunes that merchants have given me! Serve can not just send those back to the merchants!

Business

Response:

We responded to the consumer via written correspondence today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That response does not answer my questions, there is money of mine on that card that is due back to me, I have recipts for every purchase and refund I made and that is MY MONEY. You can not keep my money or send it back to any merchant becuase the original transaction took place on that card and that is my money due back to me. I know the law and have already spoke to lawyers about this. You have no authority to keep my money or send it back to any merchant.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on May **, 2014. The consumer needs to allow 7 – 10 days for mailing time

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THIS LETTER DOES NOT EXPLAIN WHERE ALL MY MONEY IS THAT IS ON THIS CARD!!!!!!! WHY HAVE YOU NOT SENT ME MY MONEY BACK!!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: American Express Serve closed my account with no email or letter stating why they closed my account. I found out when I needed to use it. I called them in June 2013 and they said they would mail me a check. American Express Serve has failed to mail me a check for $1278.00. I never received it. I have spoken to three supervisors "[redacted], [redacted] and [redacted]" and they keep telling me that they are looking into it. [redacted] gave me a call back number to a collection agency as contact number. I spoke to [redacted] and he said they would check to see if it was ever cashed. [redacted] had said the same thing. I asked them to unlock my account then so I could withdraw the money but they say they can't do that either. They say they have no phone number to call the collection department to see if it was ever cashed. I don't believe they ever sent a check. Each time I have asked they only say that the notes say they mailed a check. This is money I saved for medical expenses and now it feels like they have stolen my money. All I get is the runaround. I told the representative I was going to file a complaint but was told, "you can go ahead and file a complaint but it will not speed up anything or change anything".Desired Settlement: I need my money. This is money I saved for medical expenses.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Check has been received.

Sincerely,