Server Supply, Inc.

Case ID# ***
Roman" size="3">This part was supposed to ship from our vendor directly; unfortunately they are out of stockA refund has been issued in the amount of $back to customers PayPal accountWe apologize for the inconveniences Thank you

Case ID# ***Customer placed the order online and not over the phone so
it was assumed customer read all detail information of the merchandise prior to
placing an orderServer Supply’s website clearly states under the detail
information, the condition of the part which
reads NEW with days warranty
from our company. We do offer customer’s
the option to add a one year warranty which he did not purchaseHere is the
link from Server Supply website that list’s all the information including warranty
on the part ***Please review the screen shot of this page attached and copy
of the invoice*** *** purchased the items with days warranty
According to our policy all items must be return for a replacement or refund
within the warranty periodCustomer did not purchase any extended warranty for
the merchandiseThe item customer bought was not under any MFG warranty and
had passed the days warranty period with Server Supply.Since the item was purchased back in August, **, it is
no longer under Server Supply’s warranty, therefore we can not take the item
back nor is this order eligible for any refundAccording to our policy all
items must be return for a replacement or refund within the warranty period.Also *** *** has purchased the same unit on order #
*** on 8/**/which seems to be working just fineWorking life is hard
to predict on Server/Computer hardware, therefore it’s recommended that
customers purchase additional year warrantyWe get Factory sealed drives and
other units which are DOA right out of the boxHardware/ electronics can fail
anytimeTherefore its best to purchase additional warranty, and best to
contact the suppliers to verify information before placing an orderThank you,Customer Service*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** placed an order on 8/**/for units of Intel ProcessorServer Supply filled the order and shipped under *** tracking # *** Customer contacted us in September of saying the box he received was emptyAccording to *** the box weighted lb upon delivery; therefore they did not deliver an empty box*** *** was asked if the empty box his claiming is in his possession so we can start an investigationCustomer stated he threw it out. Server Supply request Revdex.com to close this case as there is no refund or credit due Server Supply filled and shipped customer’s order as per his request

Complaint # ***
Customer is making a statement; he did indeed contact Server Supply and was in communication with our RMA department*** *** contacted Server Supply on Sep *** letting us know he received an empty box The customer service department asked him to send a picture of the open empty box Please review the email conversation customer had with the RMA department
Sent* *** *** *** *** ** *** ** * *** *** * *** *** * *** *** *** * *** *** *** *** *** *** * * *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** * * *** * *** * *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** ** *** *** ** *** * *** *** *** *** *** *** *** *** *** ** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** * *** ** *** *** *** ** *** *** ** *** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** * ** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** ** *** *** ** ** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The only repose I ever received form server supply was asking for an order ID number witch I never received.I have tried to get ahold of server supply on many accounts but only received one answer, that was for a order number that I was NEVER GIVEN! I replied to the email that I never received such a number and I have not heard back from the scammers since The company stole my money, and is refusing to do anything about it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Server Supply, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the
question above
Sincerely,
*** ***

Complaint # ***
Customer is making a statement; he did indeed contact Server Supply and was in communication with our RMA department*** *** contacted Server Supply on Sep *** letting us know he received an empty boxThe customer service department asked him to send a picture of the open empty boxPlease review the email conversation customer had with the RMA department
Sent* *** *** *** *** ** *** ** * *** *** * *** *** * *** *** *** * *** *** *** *** *** *** * * *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** * * *** * *** * *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** ** *** *** ** *** * *** *** *** *** *** *** *** *** *** ** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** * *** ** *** *** *** ** *** *** ** *** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** * ** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** ** *** *** ** ** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** ***

September **,
Complaint ID# ***
As per the previous response, Server Supply is willing to
issue a refund, however customer must return the entire complete unit back
Server
Supply sold the entire unit at $1,and will not be issuing any refund for
any removed/returned parts without receiving the complete unit as sold. We request Revdex.com to advise customer to
return the whole server back so a full refund can be issued
Thank you
Server Supply.com Inc

Case ID# ***Customer placed the order online and not over the phone so
it was assumed customer read all detail information of the merchandise prior to
placing an orderServer Supply’s website clearly states under the detail
information, the condition of the part which reads NEW with days
warranty
from our company. We do offer customer’s
the option to add a one year warranty which he did not purchaseHere is the
link from Server Supply website that list’s all the information including warranty
on the part ***Please review the screen shot of this page attached and copy
of the invoice*** *** purchased the items with days warranty
According to our policy all items must be return for a replacement or refund
within the warranty periodCustomer did not purchase any extended warranty for
the merchandiseThe item customer bought was not under any MFG warranty and
had passed the days warranty period with Server Supply.Since the item was purchased back in August, **, it is
no longer under Server Supply’s warranty, therefore we can not take the item
back nor is this order eligible for any refundAccording to our policy all
items must be return for a replacement or refund within the warranty period.Also *** *** has purchased the same unit on order #
*** on 8/**/which seems to be working just fineWorking life is hard
to predict on Server/Computer hardware, therefore it’s recommended that
customers purchase additional year warrantyWe get Factory sealed drives and
other units which are DOA right out of the boxHardware/ electronics can fail
anytimeTherefore its best to purchase additional warranty, and best to
contact the suppliers to verify information before placing an orderThank you,Customer Service*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Complaint ID# *** As per Server Supply’s policy, Sealed Retail Boxed items are not returnable when opened. Please ***login to for more information Server Supply will not be accepting the
merchandise back or issue any refund Thank you Customer Service Dept Server Supply.com, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The shipping labels were never receivedAs we discovered on the third attempt to get the shipping label, their email was being flagged as spam and deleted due to how their sending domain is setupWe opened up our spam filtering for the third label but they refused to send oneI can't understand why they refuse to pay for the return shipping on a product that was incorrect in the first placeThis is unacceptablewe have shipped the product back at our expense and will be waiting for a refund due to the advertisement of the product being incorrect which resulted in the incorrect shipment in the first place and when trying to get the correct product, there is a large difference in price
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The complaint is in regards to us paying return shipping for the return of the incorrect product they shipped usThey should be fully responsible for the return shipping when they shipped us the wrong productNot us
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The only repose I ever received form server supply was asking for an order ID number witch I never received.I have tried to get ahold of server supply on many accounts but only received one answer, that was for a order number that I was NEVER GIVEN! I replied to the email that I never received such a number and I have not heard back from the scammers since The company stole my money, and is refusing to do anything about it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer placed an online order on 01/**/on the website which was shipped and delivered to customer under *** tracking *** on 01/**/We received a call on 01/**/from customer stating the unit shipped is incorrectServerSupply immediately issued an RMA and emailed a
prepaid label to bring the unit backWhen giving the information customer was informed this RMA will be valid for daysCustomer did not ship the product back and called back again on 02/**/and asked for another label to be sent and ServerSupply once again sent a prepaid labelDespite sending out labels customer failed to ship the unit back in the time frame allottedCustomer called back again on 02/**/requesting another label, since at this point the order was out of warranty, we decided to make an exception and informed the customer that we are willing to accept it back but we will no longer send a prepaid labelThis offer still stands, if the customer wishes to return the product, they may do so and we will issue the customer the refund requested

*** *** placed an order on 8/**/for units of Intel ProcessorServer Supply filled the order and shipped under *** tracking # ***? Customer contacted us in September of saying the box he received was emptyAccording to *** the box weighted lb upon delivery; therefore they did not deliver an empty box*** *** was asked if the empty box his claiming is in his possession so we can start an investigationCustomer stated he threw it out.? Server Supply request Revdex.com to close this case as there is no refund or credit due? Server Supply filled and shipped customer’s order as per his request.? ?

Customer placed an order for 2? Cisco switches with ServerSupply and purchased the Smartnet contract for them as wellWhen the Smartnet is purchased,? the product becomes registered to the customer and the serial numbers of the switches are associated with that ? customerAttached
contract shows that the switches are registered to the customer and since they have been registered, we cannot accept these back as we cannot resell units that are already? registeredIf customer needs assistance in configuring or setting up the switch, they can contact Cisco who will gladly assist in the setup process