Server Supply, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
This was finally? completed almost weeks since purchase? I needed to utilize these contracts a week ago to get an office online and up and running, I was unable to use these contracts then therefore I was forced to purchase additional equipment from other vendors so I could get our office online? These contracts were purchased on 2/* and were to be setup on 2/* according to Joy at ServerSupply, and this? wasn't done until today 2/**? I purchased $4,worth of equipment I? couldn't use when received? Therefore this is why I was forced to purchase additional equipment from another vendor, therefore these Cisco switches from ServerSupply are no longer needed because I? couldn't utilize the service contracts in the timely fashion? I am? prepared to ship these back as soon as Server Supply? would tell me where to send them.I? didn't spend $on equipment to not be able to use it for weeks until they could get around to properly registering them with Cisco! ? That is not the way to do business!
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Complaint ID# ***? ? ? ? As per Server Supply’s policy, Sealed Retail Boxed items are not returnable when opened.? Please? ? ***login? to? for more information? Server Supply will not be accepting the
merchandise back or issue any refund? ? Thank you ? Customer Service Dept? Server Supply.com, Inc

Server Supply.com, Inc clearly stated in its policy that “Server Supply.com Inc is not an authorized distributor for any manufacturers.” Customer is asked to click “I agree to terms and conditions of Server Supply.com” prior to placing the order? For more information on our policy please visit
*** ? All merchandise is sold with a days warrantyAny exchange or return must be done within the warranty period.? Customer brought the product on 5/**/and called to return it on 8/**/This is well beyond the warranty period and therefore we can not take the product back for return or exchange? In addition, Server Supply did offer the customer to have the unit registered with Dell so he can get all the updatesHowever customer refusedHe only wants to return the unitWhich we can not take back as the warranty has expired.? Server Supply request Revdex.com to close this case.? Thank you ? Customer Service? Server Supply.com, Inc

Complaint ID # [redacted]
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Server Supply would like to notify Revdex.com that, we have reached
a solution along with the customerSince customer is dissatisfied with
merchandise, RMA # [redacted] was issued to bring the product backCustomer has shipped
back the merchandise
A full refund will be applied back to the customer's credit
cardCustomer has also agreed to remove the complaint
Server Supply request Revdex.com to close this case
Thank you
Server Supply.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The shipping labels were never received. As we discovered on the third attempt to get the shipping label, their email was being flagged as spam and deleted due to how their sending domain is setup. We opened up our spam filtering for the third label but they refused to send one. I can't understand why they refuse to pay for the return shipping on a product that was incorrect in the first place. This is unacceptable. we have shipped the product back at our expense and will be waiting for a refund due to the advertisement of the product being incorrect which resulted in the incorrect shipment in the first place and when trying to get the correct product, there is a large difference in price.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
ServerSupply's policies include the statement: "Server Supply is committed to make sure that our valued customers are fully satisfied with their purchases. Here is the details of the product conditions:All products purchased from Server Supply come with 30 days warranty."In my initial emailed attempt to return the Cisco wireless access point I’d purchased, ServerSupply's immediate single-sentence response was, "This is a Factory sealed unit, once opened it is not eligible for a return." There was no attempt whatsoever on the part of ServerSupply's representative to determine if the purchased item was potentially faulty or defective, much less to make sure that I was fully satisfied with my purchase. Therefore, it appears to me that ServerSupply does not, in practice, honor their published 30-day warranty, nor is the business interested in making sure their “valued customers are fully satisfied with their purchases." In this instance, fully satisfied would include the return of a Cisco enterprise class wireless access point for a full refund in the exact same condition it was received (barring the opening of the box it came in) because the item failed to perform as it should have; this determination based on experience with both similar products and the exact same product procured through another retail merchant.It appears to me that ServerSupply offers the illusion of a warranty, promise of customer satisfaction, and product return within 30 days, but the logical caveat that “sealed retail boxed items are not returnable when opened” essentially means that they will not honor the return of any new product once opened, regardless of the reason (including product defect, or customer dissatisfaction), thus negating the promise of both a 30-day warranty and full customer satisfaction. To me, this qualifies as a deceptive and unfair business practice; especially given that other merchants do, in fact, offer and honor the warranty and 30-day return periods promised their customers, and generally with no questions asked.In the past, I have made a practice of looking up businesses on the Revdex.com website prior to doing business with them. Unfortunately, this time I did not, but if I had, I would clearly have seen that this particular business has a history of misleading it’s customers and treating them unfairly and dishonestly. I also realize that a small number of formal complaints usually translates into a much larger number of consumers who have been the victims of unfair business practices, but simply let the business get away with it not realizing they had some other form of recourse to hold the business to account.
Sincerely,
[redacted]

Customer placed an order for 2  Cisco switches with ServerSupply and purchased the Smartnet contract for them as well. When the Smartnet is purchased,  the product becomes registered to the customer and the serial numbers of the switches are associated with that  customer. Attached...

contract shows that the switches are registered to the customer and since they have been registered, we cannot accept these back as we cannot resell units that are already registered. If customer needs assistance in configuring or setting up the switch, they can contact Cisco who will gladly assist in the setup process.

Server Supply.com, Inc clearly stated in its policy that “Server Supply.com Inc is not an authorized distributor for any manufacturers.” Customer is asked to click “I agree to terms and conditions of Server Supply.com” prior to placing the order.  For more information on our policy please visit...

[redacted] .   All merchandise is sold with a 30 days warranty. Any exchange or return must be done within the warranty period.  Customer brought the product on 5/**/2016 and called to return it on 8/**/2016. This is well beyond the warranty period and therefore we can not take the product back for return or exchange.  In addition, Server Supply did offer the customer to have the unit registered with Dell so he can get all the updates. However customer refused. He only wants to return the unit. Which we can not take back as the warranty has expired. Server Supply request Revdex.com to close this case. Thank you  Customer Service Server Supply.com, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This was finally completed almost 3 weeks since purchase.  I needed to utilize these contracts a week ago to get an office online and up and running, I was unable to use these contracts then therefore I was forced to purchase additional equipment from other vendors so I could get our office online.  These contracts were purchased on 2/* and were to be setup on 2/* according to Joy at ServerSupply, and this wasn't done until today 2/**.  I purchased $4,000 worth of equipment I couldn't use when received.  Therefore this is why I was forced to purchase additional equipment from another vendor, therefore these Cisco switches from ServerSupply are no longer needed because I couldn't utilize the service contracts in the timely fashion.  I am prepared to ship these back as soon as Server Supply would tell me where to send them.I didn't spend $4000 on equipment to not be able to use it for 3 weeks until they could get around to properly registering them with Cisco!  That is not the way to do business!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Complaint # [redacted]
Customer is making a false statement; he did indeed contact Server Supply and was in communication with our RMA department. [redacted] contacted Server Supply on Sep [redacted] letting us know he received an empty box. The customer service department asked him to send a picture of the open empty box. Please review the email conversation customer had with the RMA department.
Sent[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]@mail.com>@serversupply.com>@mail.com>@serversupply.com>

At this time, I have been contacted directly by Server Supply, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the...

question above.
Sincerely,
[redacted]

Case ID # [redacted] placed an online order for a Refurnished part at
$20.00 on 10/**/2015.   Please review the
attached copy of the invoice for details.  Server Supply advertised the part as a basic docking station in a
refurbished condition and never stated it came...

with a power or any other
accessories.  Customer could have called Server Supply prior to placing an
order to verity if the unit came with anything else beside a docking station as
we are clearly advertising the unit to be a basic docking station.  [redacted] also disputed the transaction with
[redacted] for this order. However [redacted] closed the case on Server Supply’s favor
as Server Supply shipped what the customer placed the order for.Server Supply will make one time exception and issue a full
refund for the order. Customer does not have to ship back the unit; he can keep
or discard the docking station.Thank youCustomer Service Dept.Server Supply.com, Inc

Customer was provided a prepaid label twice during the time this order was eligible for return however, the customer failed to return the item within the warranty period

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Server Supply regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] had requested a quote for computer components for which he received a quote based on the...

part numbers and the quantity he requested. [redacted] later placed the order. All the units listed on the invoice attached were shipped to the customer.  Please review the attached invoice. All units are listed with the description and the quantity.  No where on the invoice do we list that the units are build into the server.No where do we state that Server Supply will build the server for the customer. Server Supply is a reseller of hardware only.  Customer was shipped exactly what he ordered. Customer called to return the units which Serve Supply issued the RMA for with the restocking fee. Customer was refunded back the amount of $4,550.90 back to his credit card on 2/**/2015. Customer disputed with [redacted] who closed the case in the merchant favor. As there was nothing wrong with the merchandise shipped. Please review the attached [redacted] decision. Server Supply Request Revdex.com to close this case as there is no credit or refund due on this order.

At this time, I have been...

contacted directly by Server Supply, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Case ID# [redacted]
[redacted] placed an online order for two line
items, Dell mother board and dell power supply. Customer called on 3/**/14
stating he had order incorrect motherboard for which he was issued an RMA for
refund. Customer returned the mother...

board under RMA # [redacted], for which the refund
was applied back to customer’s credit card on 4/*/14.
 
Customer called back on 4/*/14 to return the second item and
was issued an RMA # [redacted] for a DOA part. FedEx return label has been emailed
via FedEx (Return Label tracking # [redacted]) to customer so the part can be
returned.
 
Refund will be issued once the merchandise is received by
[redacted]
 
Thank you,
 
Customer Service
 
Server Supply.com Inc.

Case ID # [redacted] placed an online order for a Refurnished part at
$20.00 on 10/**/2015.   Please review the
attached copy of the invoice for details.  Server Supply advertised the part as a basic docking station in a
refurbished condition and...

never stated it came with a power or any other
accessories.  Customer could have called Server Supply prior to placing an
order to verity if the unit came with anything else beside a docking station as
we are clearly advertising the unit to be a basic docking station.  [redacted] also disputed the transaction with
[redacted] for this order. However [redacted] closed the case on Server Supply’s favor
as Server Supply shipped what the customer placed the order for.Server Supply will make one time exception and issue a full
refund for the order. Customer does not have to ship back the unit; he can keep
or discard the docking station.Thank youCustomer Service Dept.Server Supply.com, Inc

Customer placed an online order on 01/**/2016 on the website which was shipped and delivered to customer under [redacted] tracking [redacted] on 01/**/2016. We received a call on 01/**/2016 from...

customer stating the unit shipped is incorrect. ServerSupply immediately issued an RMA and emailed a prepaid label to bring the unit back. When giving the information customer was informed this RMA will be valid for 10 days. Customer did not ship the product back and called back again on 02/**/16 and asked for another label to be sent and ServerSupply once again sent a prepaid label. Despite sending out 2 labels customer failed to ship the unit back in the time frame allotted. Customer called back again on 02/**/2016 requesting another label, since at this point the order was out of warranty, we decided to make an exception and informed the customer that we are willing to accept it back but we will no longer send a prepaid label. This offer still stands, if the customer wishes to return the product, they may do so and we will issue the customer the refund requested.