Server Supply, Inc.

Customer placed an order for 2  Cisco switches with ServerSupply and purchased the Smartnet contract for them as well. When the Smartnet is purchased,  the product becomes registered to the customer and the serial numbers of the switches are associated with that  customer....

Attached contract shows that the switches are registered to the customer and since they have been registered, we cannot accept these back as we cannot resell units that are already registered. If customer needs assistance in configuring or setting up the switch, they can contact Cisco who will gladly assist in the setup process.

Terrible company. had to open a Revdex.com complaint to get them to exchange a product. Then when you go buy more products, they say "they don't want to do business because you opened a case with the Revdex.com"
Well sorry we had to do it in order for you to make an order right. Contacted them and they said they don't exchange parts if a box is open, but you cant see if its the correct part they sent you without opening the box. One step short of a scam company only because they actually send you a part lol. Get a better inventory system or actually care about customer service.
luckily there are 8 million other parts vendors out there, I highly recommend you not touch this one with a 10 foot pole unless you like dealing with bureaucracy and excuses.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The complaint is in regards to us paying return shipping for the return of the incorrect product they shipped us. They should be fully responsible for the return shipping when they shipped us the wrong product. Not us.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help in this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This was finally completed almost 3 weeks since purchase.  I needed to utilize these contracts a week ago to get an office online and up and running, I was unable to use these contracts then therefore I was forced to purchase additional equipment from other vendors so I could get our office online.  These contracts were purchased on 2/* and were to be setup on 2/* according to Joy at ServerSupply, and this wasn't done until today 2/**.  I purchased $4,000 worth of equipment I couldn't use when received.  Therefore this is why I was forced to purchase additional equipment from another vendor, therefore these Cisco switches from ServerSupply are no longer needed because I couldn't utilize the service contracts in the timely fashion.  I am prepared to ship these back as soon as Server Supply would tell me where to send them.
I didn't spend $4000 on equipment to not be able to use it for 3 weeks until they could get around to properly registering them with Cisco!  That is not the way to do business!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased a HP 380p G8 Server that was advertised as NEW. (note: production date is ** Nov. 2012). Price was $3.418

The server arrived defective and I returned the defective main board within the 30 day period the seller advertises as the time frame for exchange or refund.

Now the seller claims that he can't exchange or refund because the warranty has expired.

I am not claiming warranty, I am claiming the sellers advertised guarantee to exchange or refund defective products within the 30 days period.

The seller refuses any solution.

I asked the seller for a refund of $1.400 so I can buy a replacement board and he refuses.Desired Settlement: I need a refund of $1.400 because I had to buy a new server main board to replace the defective one.

Business

Response:

August **,

2014

Complaint

ID# [redacted]

In

reference to the customer’s complaint, [redacted] is claiming that he

purchased a HP DL380 P – G8 Server(part# 665553-B21) at $3, 418.00. This statement is entirely false. Please

review the attached copy of customer’s order/invoice. Customer purchased seven

different line items including the DL380 G8 Server; total amount for the entire

order was $3,418.00.

The server

part # 665553-B21, [redacted] is referring/ disputing is listed at $1,985.00.

According

to the customer, he tried to return the defective item (part# 665553-B21) within

the 30 day warranty period, which is incorrect. Please note, customer placed the order on

6/**/14, please review the attached invoice. Customer contacted Server Supply’s

RMA department on 7/**/14 to get an RMA, but it was not for the Server

(665553-B21), it was for the following three line items (631670-B21, 715223-B21

and 653206-B21) listed on the invoice. When

he contacted Server Supply, the warranty was already over about 3-4 days (30

days standard warranty period). However the RMA department made an exception and

issued the RMA # 40735. Customer

returned the three items and a full refund was issued for those 3 items and $745.00

was returned back to the customer's [redacted] account on 8/**/14.

[redacted] contacted Server Supply’s Return department once again on 8/*/12. This time customer wanted to return only the

motherboard from the Server (665553-B21). At this point the standard 30 days

warranty had expired; however Server Supply was willing to take the Server back.

Customer was explained that he can ship the Server back for a full refund. [redacted] said he will not ship back the entire server and he would only remove

the motherboard off the Server and ship it back to Server Supply.com. The RMA

department explained to him that he cannot strip off an item from the server

and ship it back. The server was sold to him as a complete unit and not in

parts. In order to get a refund, he must return the entire Server / complete

unit.

[redacted] decided to disregard the return option given by the RMA dept and removed the Motherboard off the Server and returned it

anyway without obtaining the Return Authorization

Number

which is required by our return policy. Now he is

demanding a refund for $1,400.00 for a single component

(motherboard) of the Server (complete unit).

Server Supply sold the entire unit at

$1,985.00 and will not be issuing any refund for any removed/returned parts

without receiving the complete unit as sold.

Server Supply can not meet customer’s claim at this time as he did not

return the complete unit and he is refusing to follow Server Supply’s return

policy along with the terms and conditions.

Thank

you

Customer

Service Department

Server

Supply.com, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, the date of the order 6/**/2014 can't be determined for the 30 day warranty to start. The delivery of the server took very long and server arrived on 7/**/2014 in New York at my location.

I informed erversupply the same day that the server is defective. I eMailed serversupply that the server had arrived DOA (Dead on arrival ) and that three parts that were sold to me are unnecessary, since they were already in the server by original configuration.

Serversupply told me that the original Hewlett-Packard warranty has expired AFTER the server was already delivered to me and when I noticed that it was DOA! My order was for a BRAND NEW server WITH FACTORY WARRANTY!!! See attachment "Server description from serversupply website".

Additionally, they told me that the serversupply warranty of 30 days has also expired. See attachment, screenshot of eMail responses of [redacted] and the serversupply RMA department.

They NEVER agreed to take the entire server back but always claimed that the warranty had expired. Instead of sending me a BRAND NEW SERVER WITH FACTORY WARRANTY, they send OLD, USED and DEFECTIVE PARTS.

Further investigation showed that this server was manufactured in 2012!

Hewlett-Packard Servers are modular built with "Customer Exchangeable Components" therefore, HP's policy is to return only the defective part(s) for exchange. None the less, serversupply never agreed on taking the entire server back.

The always told me that HP and serversupply warranty had expired as you can see by the attachments as evidence.

I had to buy a new main board for $1.400 in order to fix this server, therefore I am claiming a refund for the very same amount which is reasonable.

This unethical behavior of selling old and defective parts has caused great damage to my business!

I will only accept a refund of $1.400 to solve this case.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

September **, 2014

Complaint ID# [redacted]

As per the previous response, Server Supply is willing to

issue a refund, however customer must return the entire complete unit back.

Server

Supply sold the entire unit at $1,985.00 and will not be issuing any refund for

any removed/returned parts without receiving the complete unit as sold. We request Revdex.com to advise customer to

return the whole server back so a full refund can be issued.

Thank you

Server Supply.com Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,

This proposal is NOT ACCEPTABLE!

REASONS:

1. The server is in Mongolia and return shipping would cost $600

2. I have already purchased a main board on my own cost and repaired the server.

Her is my absolutely last offer to settle this matter before I will give this case to my lawyer:

I will accept a refund of $750 paid to my [redacted] account account "[redacted]"

If I have to take this to court, I will be suing for the damages that the unethical business practice of serversupply.com has caused me.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We ordered 12 hard drives from the company on 1/**/2011. When these drives were purchased there was no indication that they were refurbished or OEM drives. When drives are not refurbished or are not OEM drives the manufacture has a warranty of 5 years. We called the manufacture to have the drive replaced to find out that they are refurbished or OEM drives. We called ServerSupply.com and asked for them to replace the drive but they said they would not replace it. We would have taken care of the issue had we known that the drives were refurbished we would have requested a refund and returned the drive because refurbished drives only cause us issues. The website now shows the drives as refurbished; however, they did not say this when the items were purchased. Also another indication a drive is refurbished the drive will have and indicator on it stating it is refurbished these drives do not. When we spoke to one of the representatives from ServerSupply.com on 9/*/2013 she showed us on the website where it says they are refurbished when we told her that that information was not there when we ordered them just over two years ago she said it is there now, indicating to us that it was not there before. Another phone conversation with one of the company representatives on 9/*/2013 he said they will not take the drive back and replace it because we should have taken care of it three years ago when we ordered them, like mentioned before had we had the information we would have taken care of the issue and sent the drives back for a refund and found a different supplier. Now we are asking that we just get a replacement drive because of the lack of information we had about the drives. This could have been prevented had we known the full information that was not disclosed to us. We also have all of the documents from the original purchase.Desired Settlement: We would like to have the drive that is bad replaced because the information that we were given was inaccurate.

Business

Response:

Server Supply .com similar to any other company abides its rules and regulations.

The company does not refuse its customers to do exchange or refund for the damage product within the given time frame. (30 days from the time it was purchased, for more information please review [redacted] ).

We as company also have to follow the warranty time that’s given to us from our suppliers. If the customer had called us within warranty coverage time, the exchange/ refund would have been provided. The items customer purchased over 2 and half years were system pull clean tested. Not new not refurbished. The condition and warranty information was listed under the detail tab. And this option had been on the website since the business started. This option is available before customer place the order, and can always go back to view the part information by searching it on the database look up option.

It took customer two and half years from the purchase to figure out the drives they purchase were not new. This is not convincing because customer had called in and spoke to the RMA department back in 2011 when they originally placed the order to exchange one unit. They were given the replacement under RMA # [redacted]. Even then the part was not under the warranty, but since the customer was a returning customer one time exception was made. They were told about the warranty period on the items and the condition and how a one time exception was made for them.

This time an exception can not be made since it’s over two years, therefore Server Supply would like to request Revdex.com to close this case.

Thank you

Customer Service

[redacted], Inc

Review: I purchased an IBM Li-Ion battery for our RAID controller on 8/**/2015.

We received the battery on 9/*/2015. We installed the battery on 10/*/2015.

The product is advertised as NEW. No where on the website does it say that it only has a 30 day warranty from the date of delivery. The website does offer a 1-year warranty option for an additional $20, but it doesn't mention the 30 day warranty.

On 10/**/2015 the battery failed to hold a charge and will not work.

I called [redacted] and explained what happened and was told that because it was 2.5 weeks after their 30 day warranty, there was nothing they could do. I explained that I didn't know it only had a 30 day warranty on a supposedly NEW product. IBM warrants their batteries for 1 year, and ServerSupply claims to sell original new IBM OEM parts.Desired Settlement: Replacement of the defective Li-Ion battery (43W4342).

It was only installed for 2.5 weeks when it failed. Authentic parts should not fail that soon, and usually come with a 1 year warranty.

Update your website to clearly state that it only comes with a 30 day warranty (It doesn't state anything about what warranty it comes with, only that you offer a 1 year additional warranty for $20).

Business

Response:

Case ID# [redacted]Customer placed the order online and not over the phone so

it was assumed customer read all detail information of the merchandise prior to

placing an order. Server Supply’s website clearly states under the detail

information, the condition of the part which reads NEW with 30 days warranty

from our company. We do offer customer’s

the option to add a one year warranty which he did not purchase. Here is the

link from Server Supply website that list’s all the information including warranty

on the part [redacted]Please review the screen shot of this page attached and copy

of the invoice. [redacted] purchased the items with 30 days warranty.

According to our policy all items must be return for a replacement or refund

within the warranty period. Customer did not purchase any extended warranty for

the merchandise. The item customer bought was not under any MFG warranty and

had passed the 30 days warranty period with Server Supply.Since the item was purchased back in August, **, 2015 it is

no longer under Server Supply’s warranty, therefore we can not take the item

back nor is this order eligible for any refund. According to our policy all

items must be return for a replacement or refund within the warranty period.Also [redacted] has purchased the same unit on order #

[redacted] on 8/**/2015 which seems to be working just fine. Working life is hard

to predict on Server/Computer hardware, therefore it’s recommended that

customers purchase additional 1 year warranty. We get Factory sealed drives and

other units which are DOA right out of the box. Hardware/ electronics can fail

anytime. Therefore its best to purchase additional warranty, and best to

contact the suppliers to verify information before placing an order. Thank you,Customer Service[redacted]

Review: I ordered a motherboard and power supply from the company for $50 each. I didn't need the motherboard so I paid to ship it back to them and agreed to the restocking fee. A few days later the power supply arrived and was defective. I tried it in 3 different working computers. When I notified them of this issue they said they do not have a replacement and wanted me to ship it back to them. I asked if I could get a shipping label or reimbursement for the shipping costs. They pointed me to their return policy which stated I would have to pay shipping and a restocking fee. Those costs are over a third of the cost of the power supply. I am completely willing to pay the extra money for my mistake, but I should not have to pay for their mistake.Desired Settlement: I would like them to refund me $50 for the power supply and either provide a pre-paid shipping label or reimburse me $10 for the cost of shipping them item to them.

Business

Response:

Case ID# [redacted] placed an online order for two line

items, Dell mother board and dell power supply. Customer called on 3/**/14

stating he had order incorrect motherboard for which he was issued an RMA for

refund. Customer returned the mother board under RMA # [redacted], for which the refund

was applied back to customer’s credit card on 4/*/14.

Customer called back on 4/*/14 to return the second item and

was issued an RMA # [redacted] for a DOA part. FedEx return label has been emailed

via FedEx (Return Label tracking # [redacted]) to customer so the part can be

returned.

Refund will be issued once the merchandise is received by

Thank you,

Customer Service

Server Supply.com Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help in this matter.

Sincerely,

Review: Ordered a quantity of 4 Samsung 8GB DDR3 ECC Ram P/N: [redacted] from Server Supply for $30 each on 12/**/13, order number [redacted]. Called server supply on 12/**/13 and customer service said they were shipping them that day, via FedEX. Today, 12/**/13, Server Supply then cancelled and refunded the order stating:

Sorry, we don't have a firm ETA (Estimated Time of Arrival).

We will contact you if the item comes in stock.

If you would like to cancel your order please respond to this email.

We apologize for the inconvenience

They have now raised the price to $120 per Ram Module, and are still instock.Desired Settlement: Desired Outcome: Server supply sends the ordered RAM at the purchased price and does not attempt any further games with pricing. This type of behavior is highly unethical.

Business

Response:

12/**/13

Review: I bought a network card from their web site on Feb * 2015 for $225. Their part number is [redacted]. This card comes in two versions - a full size version and a 'low profile' version, which is narrower. On their web site the photograph of this part clearly shows the full size part, NOT the low profile part. I did not try to install the part until April * when I discovered they had shipped the low profile part, which will not fit and is of no use to me.

I contacted them immediately but over a few emails on April * they told me I was beyond their 30 day 'warranty period' and they would not authorize a return. I am not claiming a return because the part does not work or even that it does not fit - I am claiming a return because they willfully misrepresented the product on their web site which induced me to purchase it from them.Desired Settlement: Full refund on the credit card. Packaging materials and paid shipping label so I can return the product.

Business

Response:

Complaint ID# [redacted] placed an online order on 2/*/2015 for arefurbished part with 30 days warranty. According to Server Supply’s policies (allreturns must be done under the 30 days warranty period). Which customer agreed todo by clicking the “I agree to Server Supply’s Terms & Condition’s prior tosubmitting the order. Customer contacted Server Supply via email on 4/*/2015 toexchange/return the part which is beyond the standard warranty period and [redacted] did not purchased any extended warranty. As per the advertisement issue, Server Supply did not falsify any information. ServerSupply clearly states that “Image may not exactly match Product”. [redacted]could have contacted Server Supply to verify which brackets the item comes withas “Image may not exactly match product” however customer did not contactedServer Supply. Fore more information onServer Supply Policies and or product description please login to [redacted] Since Customer is dissatisfied with the merchandise, ServerSupply will make one time exception and take the merchandise back and issue a full credit.We urge Revdex.com to advise customer to return the merchandise toServer Supply under the RMA # [redacted], As soon as the merchandise is received a refund will be issued. Please have the customer ship the merchandise to the following. Server Supply.com, IncAttn: [redacted] Thank youCustomer Service[redacted]

Review: Good day Revdex.com, I am filing a complaint against the company Server Supply in Westbury, NY. I have to say, most incidents never bother me, & this is probably the first Revdex.com complaint I have ever filed in my life. I am usually a very forgiving or patient person. I have received the most unwelcome, rude, and unwilling to help, customer service that I have ever received from a business before. My reason for contacting them was due to a professional client of mine that had his IT Server crash due to Hard Disk failure. My client is an American Board Certified Plastic Surgeon. As a result of IT issues, he was losing thousands of US dollars per day. It was my intention to repair his IT issues at the fastest rate possible. I contacted Server Supply in an attempt to purchase a new hard disk and have it shipped as quickly as possible. Below are the steps taken and results that I ended up with. I found server supply through searching for the product: 146 GB SAS 15,000RPM hot-swappable HP Proliant Hard disk Server Supply had the price and shipping that would cater to my needs best. My first action towards my goal was to contact by phone and speak with someone to convey my very important need to have the product in hand as soon as humanly possible. I was met by a female by phone on Friday 7/*/2013 with a rude, ugly, and unwilling to help , [redacted] poor attitude. I explained my emergency situation and need to have my product by the next day "Saturday" 7/*/2013. My concerns and desire to do business with them were of little care to her and she told me " Sure we can have it their by Saturday. place the order online ". I might be incorrect but it sounded like any new customers cannot order by phone and must go to their website. *To me this is the stupid act of doing business ever. It should be new customers can place by phone and consecutive orders can be done through web. To exclude confusion of first time customers. The agent then disconnected my call and I was left feeling like they did not give a hoot about my problem. I then proceeded to place my order. Their order and checkout process was bland, however I found my way around enough to place the order and choose my shipping. The only shipping I saw at the time was an overnight ship at or near $48.00. I did not see what they claim to be a "saturday ship option". Had the agent over the phone assisted me with my order, I may not have found myself in the position I was left in. I placed my order and had my receipt emailed to my inbox as a confirmation of purchase. I had a Approval for shipping email, and an email for tracking. I was under the impression everything was being handled and taken care of exactly as I had planned. I did not feel the need to drown my mind in the matter any further, also assuming with my placed phone call, the next order was known that it required haste. On Saturday afternoon, I started to wonder why my package was not delivered, so I proceeded to begin my investigation into Tracking and possibly find what the delay or issue was. To my surprise I had a FedEx Delivery date of Monday 5/*/2013 at 3PM That means not only was it not going to get installed Saturday, but not even Monday either. I was hoping to contact Server Supply to get assistance or correct whatever was wrong. Server Supply was closed on Saturday and would not re-open till Monday at 9:30AM The damage was already done. Monday morning I contacted FedEx and asked that the package be held at the nearest Distribution center for pickup and a phone call to notify me the package had arrived. On Monday Fedex never gave me a phone call and I ended up driving miles out of my way Monday to retreive package and it was also later on Monday during the day that I was able to collect said package, but Fedex Service is a separate issue. At or around 10Am CST on Monday I decided to call Server Supply to express my concerns and hopefully receive some sort of assistance or formal apology & maybe receive some kind of help since I was a first time customer, with intentions to do future business with the company. Upon calling Server supply I was met with the same rudeness and unwillingness to help me. I first asked for a supervisor to speak with. The girl on the phone would not get a supervisor and asked for my order # --- ServerSupply.com Order = [redacted] She then asked what the problem or issue was. I told her again I would like to speak with a supervisor about my issue. Again she would not get a supervisor and insisted I tell her what the issue was. I then began to explain my issue with shipping, delivery, and the fact they would not help me the first time around when I called the company. She then began to say that I was wrong on my shipping selection, I was wrong about their not being a Saturday ship option, and that there was nothing she could do for me. At this point I was starting to get belligerent and with a stronger tone of voice I asked again for a supervisor and during my question she hung up on me with background music. Finally after a few seconds I was speaking with another agent which claimed to be a supervisor. I explained my situation and the need for help in correcting the situation. I also explained about how I called first on Friday hoping for help/assistance and was directed away from service. The supervisor I spoke with was unwilling to help me and said there is nothing I can do for you. I added that I was hoping to do future business with them and to please assist in some form or fashion or I would not be doing business with them again, and I would also be informative about their poor service. This ended my phone call and I was completely done with Server Supply. As I arrived onsite Tuesday to install this new hard disk, we discovered that a second Hard disk was also failing and they will now need a second one. I will not be purchasing the Doctors hard disk from Server Supply. My business will go elsewhere, and any future parts I require will go to a different business. Thank youDesired Settlement: Charges for shipping met half way at least.

Business

Response:

[redacted] placed an online order on 7/*/13 choosing the Standard overnight Service method. Customer was shipped the merchandised via FedEx tracker [redacted].

Customer received the package as scheduled according to the shipping option he had selected and to the address he had selected.

[redacted] is making an invalid claim of not having the Saturday service option on the order screen. Please see the attachment of a screen shot taken from the order page.

The option of Saturday service along with other types of shipping is available

Server Supply would like to request Revdex.com to close this complaint, the order was shipped to customer’s address via shipping method he had selected.

Thank you

Customer Service

Server Supply.com, Inc

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I reject the response received from Server Supply, for the sole reason its the same attitude and lack of care that I received which

provoked my decision to seek out the Revdex.com for assistance in this matter.

The response indicates I am accusing Server Supply of a lack of shipping options, and initiating this for that reason.

This is not the case.

I am unhappy with the customer service provided and that is the point I am trying to make. The refund for shipping is not my sole concern here.

I am striving to make aware future customers that the service is of poor quality and the operations of this company really need to be changed or re-trained, in the interest to provide a more welcome persona and to help customers with their issues when they have them. (Including seeking help from the company).

I called the company directly on day one and stressed my emergency situation and that I needed their products as fast as possible. Their lack of care in assisting their customers and providing them with products which the company should be built on is highly disturbing.

Their response to Revdex.com is as transparent as can be. They still do not wish to assist the customer and only desire to close this Revdex.com investigation at a hastly rate instead of help.

I have no further statements to make toward this company and will leave it in the very capable hands of the Revdex.com.

My thanks to anyone involved in this investigation from the Revdex.com.

~[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: They sold me a 2 year old routers which have no warranty on them. [redacted] has said that they are not authorized sellers and that the routers they sold me may very well have been stolen. I went back to return them and these people said I couldn't return it. The customer support professional barely understood any English but she admitted that they are not authorized resellers and that I had been notified of this fact. Nowhere does it say that ! I have escalated this matter because [redacted] won't let me even buy any additional warranty or technical support for this product. It is just amazing how this store is a [redacted] trusted store. Order number is [redacted] on May [redacted] 2014. Beware, never buy from these people!Desired Settlement: I would like to return the product for a full money back because this company is responsible for this problem. Why should I have to keep a stolen product?

Business

Response:

Complaint ID # [redacted]

Server Supply would like to notify Revdex.com that, we have reached

a solution along with the customer. Since customer is dissatisfied with

merchandise, RMA # [redacted] was issued to bring the product back. Customer has shipped

back the merchandise.

A full refund will be applied back to the customer’s credit

card. Customer has also agreed to remove the complaint.

Server Supply request Revdex.com to close this case.

Thank you

Server Supply.com

Review: Purchased 2 Cisco Network switches with SmartNet service contracts from ServerSupply. I received an email from then on 2/* regarding the registration of our SmartNet service. I received the switches and found that the switches do not work for us as needed. I called to process a RMA request, and was told I couldn't return the one opened at all and the second one that was still sealed could not be registered because it had been registered with Cisco for the SmartNet coverage. Joy @ ServerSupply told me that I would need to contact Cisco for any issues regarding either of the switches because they are both registered to our company (Verato). I called Cisco attempting to open a service call and they verified that both switches did not in fact have a service contract registered on either and the last known "registrant" was Kerry W[redacted] of Hong Kong.

I called Joy back @ Server Supply simply asking for a refund and I would gladly fedex the equipment back to her asap. She told me she was checking with her distributor and would return my call. A few hours later, she told me she was able to verify with Cisco that the switches were in fact not registered to Kerry W[redacted] in Hong Kong, but they were also not registered to us. She still refused to issue a RMA for the equipment. I told her I would call Cisco back in an attempt to open a service call, and again I called Cisco and they verified that no contract was registered for support, and they confirmed that the last "registrant" of both switches was in fact Kerry W[redacted], Hong Kong. I have asked countless times for them to issue an RMA for these items and they have flat out refused. Cisco states Server Supply IS NOT a Authorized Reseller for Cisco and it sounds like we may have been ripped off by ServerSupply.Desired Settlement: I would gladly send both switches back and would like a refund issued.

Business

Response:

Customer placed an order for 2 Cisco switches with ServerSupply and purchased the Smartnet contract for them as well. When the Smartnet is purchased, the product becomes registered to the customer and the serial numbers of the switches are associated with that customer. Attached contract shows that the switches are registered to the customer and since they have been registered, we cannot accept these back as we cannot resell units that are already registered. If customer needs assistance in configuring or setting up the switch, they can contact Cisco who will gladly assist in the setup process.

Review: December 2014, I purchased a used HP Proliant server from Server Supply for $5,354.00. When I received the shipment (January 2015) I received a box of parts with no way to assemble them. I immediately contacted the company because I thought they had made a mistake. I was told that they only sell parts. I no point during our emails and the quotation process did they mention this and they clearly advertise servers on their website. I asked to return the merchandise for a refund. They agreed less a 15% restocking fee. I have tried to remedy the entire transaction with the help of [redacted] but they state Server Supply is within its sales policy. My issues is not with the sales policy but with the misleading and deceptive "bait and switch" the company did by sending me parts in lieu of what they advertised as a used HP Proliant server.Desired Settlement: I believe Server Supply should refund me the 15% restocking fee of $803.10 at a minimum because I was out an additional $119.15 to return their box of parts to them.

Consumer

Response:

At this time, I have not been contacted by Server Supply regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

[redacted] had requested a quote for computer components for which he received a quote based on the part numbers and the quantity he requested. [redacted] later placed the order. All the units listed on the invoice attached were shipped to the customer. Please review the attached invoice. All units are listed with the description and the quantity. No where on the invoice do we list that the units are build into the server.No where do we state that Server Supply will build the server for the customer. Server Supply is a reseller of hardware only. Customer was shipped exactly what he ordered. Customer called to return the units which Serve Supply issued the RMA for with the restocking fee. Customer was refunded back the amount of $4,550.90 back to his credit card on 2/**/2015. Customer disputed with [redacted] who closed the case in the merchant favor. As there was nothing wrong with the merchandise shipped. Please review the attached [redacted] decision. Server Supply Request Revdex.com to close this case as there is no credit or refund due on this order.

Review: The company sent us the wrong product from what we purchased. Once we opened the box and discovered this, we contacted them so that we could return the incorrect product and get the correct product shipped to us. They said they sent us a return shipping label but we didn't receive it. We asked for another and we didn't get that one as well. After checking with them, we found that their email address was being blocked for possible spam so opened up our spam filter for them and asked for another label. They refused to send another label and stated that the return shipping was our responsibility. This is not the case as they sent us the wrong part and need to pay to get it sent back. They also still need to send us the correct parts.Desired Settlement: Send the correct parts and send us a return label for shipping back the incorrect parts.

Business

Response:

Customer placed an online order on 01/**/2016 on the website which was shipped and delivered to customer under [redacted] tracking [redacted] on 01/**/2016. We received a call on 01/**/2016 from customer stating the unit shipped is incorrect. ServerSupply immediately issued an RMA and emailed a prepaid label to bring the unit back. When giving the information customer was informed this RMA will be valid for 10 days. Customer did not ship the product back and called back again on 02/**/16 and asked for another label to be sent and ServerSupply once again sent a prepaid label. Despite sending out 2 labels customer failed to ship the unit back in the time frame allotted. Customer called back again on 02/**/2016 requesting another label, since at this point the order was out of warranty, we decided to make an exception and informed the customer that we are willing to accept it back but we will no longer send a prepaid label. This offer still stands, if the customer wishes to return the product, they may do so and we will issue the customer the refund requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The shipping labels were never received. As we discovered on the third attempt to get the shipping label, their email was being flagged as spam and deleted due to how their sending domain is setup. We opened up our spam filtering for the third label but they refused to send one. I can't understand why they refuse to pay for the return shipping on a product that was incorrect in the first place. This is unacceptable. we have shipped the product back at our expense and will be waiting for a refund due to the advertisement of the product being incorrect which resulted in the incorrect shipment in the first place and when trying to get the correct product, there is a large difference in price.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The complaint is in regards to us paying return shipping for the return of the incorrect product they shipped us. They should be fully responsible for the return shipping when they shipped us the wrong product. Not us.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Customer was provided a prepaid label twice during the time this order was eligible for return however, the customer failed to return the item within the warranty period

Review: I ordered a replacement motherboard for my laptop. The motherboard that arrived was not the proper motherboard for my laptop. When I called Server Supply directly, not only did they argue with me about the issue, they refused to offer to send me the proper product. I had to demand to speak to a [redacted], who also argued with me, then just said to return the improper item to me and "just go order it from someone else". Their website has a disclaimer on it that says "Image may not exactly match product". That's because they send you a different product. I assumed that what I was ordering was the proper part, and the image even identified the proper part, but what I received was something completely different.

I am shipping the item back to ServerSupply, but they did not offer to pay for the shipping, nor did they offer to send me the proper product. They said that they would refund my money, but we'll see if they do or not.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Terrible company. had to open a Revdex.com complaint to get them to exchange a product. Then when you go buy more products, they say "they don't want to do business because you opened a case with the Revdex.com"
Well sorry we had to do it in order for you to make an order right. Contacted them and they said they don't exchange parts if a box is open, but you cant see if its the correct part they sent you without opening the box. One step short of a scam company only because they actually send you a part lol. Get a better inventory system or actually care about customer service.
luckily there are 8 million other parts vendors out there, I highly recommend you not touch this one with a 10 foot pole unless you like dealing with bureaucracy and excuses.