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Service Electric Cable TV, Inc.

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Service Electric Cable TV, Inc. Reviews (87)

*** *** Jul (days ago)to me To Whom It May Concern:Complaint ID#*** from *** ***, re: Service Electric has been resolved on 7/4/ Thank you for your input.Respectfully*** *** *** ***

Im not happy at all with this company I dont want more than 50% of the channels that they have on the line up. They are always getting a rate increase. I have three dta's and the hd service is horrible. always pixilated and goes out quite often. They have you by the balls here in sussex because there are no other cable options. They can stick this up their a**. Why not allow us to have a choice of channels that we want and pay accordingly. And anytime the service does go out there is no kind of refund even offeed

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was to allow to be charged ala carte  instead of Value pick bundle for savings over there dollars monthly. I have since cancelled my phone service with SECTV. All valu pic customers should be aware of overcharging. 
Regards,
[redacted]

I have been having trouble with my internet since December 2015 , I have been resetting my router every other day finally at the beginning of April I called service electric cable and they set up an appointment for a week later the next day my friend that owns a house called also for service and they came the same day after hearing that I was upset because I have 7 units and pay for the highest speed and more money then he does a I have to wait a week that's not right so I called back and complained to a rep and she then informed a supervisor and they where told that my internet needed to be fixed right away due to it being used for online job purpose .!!!! (Note they found out that it was a signal problem and they had to correcting it ) so the supervisor informed me that they where going to send a technician the next day from 12 to 5 .!!!!! OK the next day I called off from work and waited all day until 6pm NO-SHOW-NO-CALL now that's bad so I call back Service electric cable and they could not answer me y I got a no show no call all they told me was that my problem was in the street not my house but I believe my box is bad too ....Now its the end of the month a I keep calling a complaining and they keep saying someone will call you and they will put a slip in for a repair man.....Wow should I continue paying $160.00 a month $1,920 a year for the past 10 years that's in total $19,200 I have played service electric cable since I joined and that's what I get in return horrible service and no show no call "Nice" and to finish this note the representative offered me $20 dollers off my next bill Wow I told her to keep it that was a slap in my face after so much money and patience I have had with this company I'm about to pack everything up and deliver they box's back ..!!!!! Yours truly the C[redacted] family.....:-(

We are in receipt of your letter and would like to respond as follows:We are currently working on upgrading the system in the Whitehall area. The new equipment is expected to be in and installed by the end of August. Our Broadband manager has contacted Mr. [redacted] with this...

information.Sincerely,Jennifer B[redacted] Regulatory Affairs Director

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have been in direct contact via email with a Mr. Jonathan B[redacted]. I have explained to him that this is ridiculous their constant excuses for this issue. And not notifying their customers in regards to it. I am obviously not the only customer with this issue and we are basically paying for a service that we are not getting. I hope they reimburse all the customers affected by this and not just myself.  
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:this is just a copy of the companies first response. Nothing has changed and they continue to state the same information. Once again, they are not listing these charges as monthly or recurring even when clicked on the more information button. I stand by my complaint indicating that Service Electric is not being upfront with their pricing and therefore deceiving customers. Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 18, 2016
Dear [redacted]:
We are in receipt of your letter and would like to respond as follows:
We have been working with [redacted] to diagnose his high ping times and speed issues he is experiencing. Unfortunately, troubleshooting is not always simple. We have...

started at the basics and have escalated his problem to our fiber and headend departments, as well as, [redacted] Network Control.We have spoken to [redacted] via [redacted] on 1/23/2016, 1/26/2016, 1/27/2016,1/28/2016,1/29/2016, 2/1/2016, 2/2/2016, 2/3/2016,2/5/2016, and 2/15/2016. On February 16, 2016 [redacted] made a change in traffic flow, which they believe will alleviate his issues. We left a message with this information, but, to date we have not heard back. If this does not fix [redacted]'s problems, we will continue to troubleshoot.SERVICE ELECTRIC CABLE TV, INC.Jennifer B[redacted]
Regulatory Affairs Director

After receiving the notice of [redacted]'s issue, I have forwarded the information to our field management. They have checked into the issue and believe that it has been resolved. I have notified the customer to please observe the picture on their televisions to verify that it has, in-fact, been...

resolved. [redacted] does have a service call, previously scheduled, for tomorrow...which I have told them that we will keep that call on the schedule to make sure everything is taken care of and if he still notices any issues tonight, he can relay them to the technician who is going to his home tomorrow.Additionally, I will apply a $19.90 credit to the account, for the full monthly rental portion of the converter which enables him to receive the HD channels. I see he contacted us on September 22nd regarding this issue. I do not see that he had called in regarding this issue this year, besides an issue he had in December of last year. Hopefully, however, the issue has been resolved and this can be put behind us.Best Regards,John R
Service Repair Supervisor

We are in receipt of your letter and would like to respond as follows:We are in the process of upgrading our current customers in the Cable/Internet package to the higher 25 Mbps service. After the upgrade is complete, the rate for this package will be increased to coincide with savings seen with...

other packages we carry. We do realize at this time, there is a $3.00 difference between our Triple Play and our Cable/Internet package with Phone ala carte. We have contacted Mr. [redacted] and offered him the package to reflect the temporary current lower rate.SERVICE ELECTRIC CABLE TV, INC.Jennifer Brown Regulatory Affairs Director Thank you,Jennifer Brown

April 21, 2017Dear [redacted]:Today we had a scheduled service call at the [redacted] location. The technician changed out equipment. All of our levels are within specs. We tested the service. While the program the customer was using locked up, the actual internet service did not. Per notes on...

account, the connection worked while hard wired to the modem and bypassing the router. We understand troubleshooting the internet connection can be frustrating, but, at this time, we do not feel the issue is with our service.Jennifer B[redacted]Regulatory Affairs Director

January 11, 2016Dear [redacted]:
We are in receipt of your letter and would like to respond as follows:
Jon B[redacted], Technical Support Supervisor, spoke to [redacted] on January 8, 2016. Jon explained we are experiencing congestion on the equipment where [redacted]'s modem is...

connected. Jon gave [redacted] an update for the installation of the new equipment, issued credit, and made an arrangement for his bill. Jon will keep [redacted] updated of any changes.Jennifer B.
Regulatory Affairs Director

They have increased their basic cable and internet service by 30% this year. They say that the internet speed is faster but I have not seen any difference. Only thing they offer is to change my router. The give no other options.

October 10, 2015
Dear [redacted]:
We are in receipt of your letter and would like to respond as follows:
[redacted] did call our office several times to schedule the pickup of his equipment. We made various trips to retrieve the equipment that was left on front porch....

Our attempts were unsuccessful. Our Billing Supervisor, Stefanie, spoke to [redacted] this morning. It was discovered that [redacted] has moved and we will need to pick up equipment at his new address. The pickup is already scheduled. Also, we explained to [redacted] he was not reported to the Credit Bureau.
Thank you,
Jennifer B[redacted]
Regulatory Affairs Director

On 1/20/15
we upgraded hardware to fix the speed issues this customer was experiencing. I spoke to the customer on 1/21/15 to inform him of the upgrade.
Thank you,
Jonathan B[redacted]Technical Support Supervisor Service Electric Cable TV and Communications

[redacted]April 4, 2017Dear [redacted]We have spoke to [redacted] about her internet in the past. We are working in upgrading our system to alleviate slower speeds at peak times. We also tried contacting her about a service issue that has been resolved. If [redacted] has any...

other issues, she may contact Our Office.Thank you,Jennifer B[redacted] Regulatory Affairs Director

We are in receipt of your letter and would like to respond as follows:After reviewing the calls for Ms. [redacted], We will be honoring the price quoted for one year.  The CSR incorrectly quoted Pennsylvania pricing promo which was available for one year.Ms. [redacted] will receive this promo.SERVICE...

ELECTRIC CABLE TV, INC.Jennifer B[redacted]Regulatory Affairs Director

July 25, 2017Dear [redacted]:Jon B[redacted], Broadband Supervisor made in error in contacting [redacted] Originally. However, he did contact [redacted] correctly on 7/21/17. We did try to follow up with [redacted] on 7/24/17. If the problem persists, please contact our office.Jennifer B.Regulatory Affairs Director

January 11, 2016Dear [redacted]:We are in receipt of your letter and would like to respond as follows:Jon B[redacted], Technical Support Supervisor, spoke to [redacted] on January 8, 2016. Jon explained we are experiencing congestion on the equipment where [redacted]'s modem is connected. Jon gave [redacted]...

[redacted] an update for the installation of the new equipment, issued credit, and made an arrangement for his bill. Jon will keep [redacted] updated of any changes.Jennifer B.Regulatory Affairs Director

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Description: Television - Cable, CATV & Satellite

Address: 2260 Avenue A, Bethlehem, Pennsylvania, United States, 18017-2108

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