Sevenly Inc

Hi ***,Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent
service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We're so sorry about this incredibly long wait We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help. Again, we sincerely apologize for the inconvenience ?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, dethaveails of the offer I reviewed appear belowI have not received my order from this company.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***While I agree with Sevenly that the order was fulfilled it still took five months to do soI find this unacceptable and want that notated in their recordAdditionally, there was no response from Sevenly from multiple inquiries via phone, email and FacebookI consider this issue resolved, but not with satisfaction.Regards,
*** ***

***, I'm so sorry that your order hasn't been completely fulfilled! Also, I'm terribly sorry for the "radio-silence" you experienced from our former teamOur entirely new team here at Sevenly, is working diligently to ensure all past mistakes are rectified and that we are performing
with excellence for our charities and partners like you. I've already notified *** from Team Sevenly to process your order asapYou will be receiving an email from her confirming the details of your order and the new shipping infoWe are so proud to have fans and partners like you and sincerely hope you stick with usFeel free to contact us if you have any questions moving forwardWe are happy to help in any way possible! Best, Team Sevenly

Hi ***,We recently received your complaint via the Revdex.com I'm writing to confirm your refund requestWe're very sorry that we were unable to process your order in a timely manner.Your patience with Team Sevenly as we all hurdle through this recent rough patch, truly means more to us than
you knowWe look forward to regaining your trust and respect, as a fellow world-changer, as we continue growing from this challenging time.Please note that your refund may take up to weeks to appear in your statement.I'm closing this support request, but if you have any further questions, simply reply to reopen it.Wishing you a very merry, holiday season

Hi ***,We recently received a Revdex.com complaint from you and we wanted to follow up We want to confirm that we just processed your cancelation and refund for order *** in the amount of $31.98, per your requestIt will take up to business days for this to be reflected on your
account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I tried to cancel this order, due to the length of time it was taking to deliverThe extremely long delivery time was never mentioned during my ordering processSo before it shipped, I spoke with a representative and was assured that the order was cancelledA few days later I received a message that it was shippingI again contacted a representative and was told to donate the shirts (as they had been a gift and the event had long since passed)I offered to send them back and was told not to do so
I was assured that me refund would still be processedSo yes the shirts were eventually delivered, but I donated them as I was toldI am still waiting for my refund, after having contacted the company multiple times and being assured that my check was on it's way many many timesThe most recent example being last weekI have the email corespondence to prove all that I have claimedI still want the refund that this fraudulent company assured me I would receive.Regards,*** ***

Hi ***,We recently received a Revdex.com complaint from you in regards to your shipped order so we just wanted to follow upIt looks like your order was delivered on February 2, 2016. For confirmation, here is the tracking
link: ***Thanks again for supporting Sevenly!

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're
so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello, I filed a complaint (ID #***), and the company did provide the refund I requestedThe last message I received from the Revdex.com stated "If you receive your requested adjustment, please notify us immediately, as the company may have responded to you directly." and I did receive the requested adjustment, so I wanted to let you know.Thanks,***

Hi ***,Thanks for the email and for reaching out via the Revdex.com. We want to confirm that we just processed your refund for order #*** in the amount of $80.97, per your request. It will take 3-5 business days for this to be reflected on your *** account, depending on your
bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***, Thanks for reaching out to Sevenly We were able to speak with you over the phone on October 8th and cancelled your order per your request You have now been refunded for your order #*** in the amount of $It will take up to business days for this to
be reflected on your account, depending on your bankFeel free to reach out with any questions! We apologize for the shipping and fulfillment delay Thank you for supporting Sevenly and for helping us raise funding and awareness for the world’s greatest causes

Hi ***,Thanks for the emailWe recently received your Revdex.com complaint and wanted to follow up We want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on
your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hey ***, Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide
excellent service but this time we've come up short and are learning from our mistakes.Over the past few months, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.I personally checked the tracking number that was issued to you through our vendor. Our vendor says that the order was shipped on December 29, 2015, however, the USPS has not updated any tracking information. At this point, we'll have to consider the item lost in the mail and issue a full refund for the inconvenience. With that said, we want to confirm that we just processed a full refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!?

Hey ***, Thanks for the email and for following up I checked your order to find out why it wasn't shipped with the Feb5th priority orders It looks like the item was out of stock and had to be reordered Our updates indicate that this particular order will ship on or
before Feb However, seeing as the order did not ship on the promised date and considering you've already been waiting for several months, we will issue a full refund for the inconvenience We'll still send the order but it will be at no expense to you Additionally, here is some more important information. We attempted to process your full refund for order #*** in the amount of $31.98 on February 13, 2016. However, the credit card that you originally used to place your order is no longer valid. Thus the refund failed to successfully process To remedy the situation, Sevenly will issue a refund check in the amount of $which will be sent to the address that we have on file: *** *** *** *** *** ***Let us know if you have any additional questions and we'd be happy to help

Hello ***,Thanks for your email and for bringing your issue to our attention via Revdex.comWe just attempted to process your refund for order #*** ? in the amount of $91.77, however, the credit card on file could not be refundedThis could be a direct result of an expired credit card or the
transaction may be older than daysThus, the refund failed to successfully processTo remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?*** *** *** *** ** *** *** *And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!

***, I'm so sorry that your order hasn't been fulfilled! Also, I'm terribly sorry for the "radio-silence" you experienced from our former teamOur entirely new team here at Sevenly, is working diligently to ensure all past mistakes are rectified and that we are performing with excellence
for our charities and partners like you. I've already notified *** from Team Sevenly to process your order asapYou will be receiving an email from her confirming the details of your order and the new shipping infoWe are so proud to have fans and partners like you and sincerely hope you stick with usFeel free to contact us if you have any questions moving forwardWe are happy to help in any way possible! Best, Team Sevenly

Hello ***,Thanks for the responseWe truly appreciate your patience during this long over drawn shipping issue At this time we currently do not have a tracking number or ship date for your product To remedy the situation, we will go ahead and process a full refund for the
remaining balance on your order $20.00. However, we will still ship the item once it's readily available.After everything you've been through, it's only fair that you receive your product on the house. Sevenly will issue a refund check in the amount of $which will be sent to the address that we have on file: ?*** *** *** *** *** *** ** ***United States We will continue to update you on the shipment progressMoving forward, we'd be so grateful if you kindly closed your Revdex.com complaintIf you still require additional assistance then just respond to this message and let us knowWe'd be happy to help!Thanks for your patience and understanding

Dear Revdex.com,I have heard directly from Sevenly regarding this complaint and wanted to update the situationThey have just sent over the merchandiseWhile I was originally asking for a refund, I am satisfied with receiving the merchandiseI do think they handled this poorly and still wish I'd
had money refunded off the total after all that hassle, but regardless, the ordeal is over. Thank you for your time. Regards,***

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible.
After
reviewing our database, our records show that this order was deliveredIn which case we consider this resolved.
Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below.
All the best!
*** + Team Sevenly
Special Orders Manager