Sevenly Inc

Hey ***, Thanks for reaching out We've been in contact with you over the last several days via email We've notified you of an unfortunate delay that we've experienced in regards to shipping We are working as quickly as possible to ship all orders We are looking at
a timeframe of about 1-weeks until your order is printed, packaged, and sent out. You've decided to wait for the product and we've returned to the cost of shipping on your order ($5.99) We'd be more than appreciate if you closed this complaint since your issue has been resolved If you have any other questions or need further assistance then please reach out to us via [email protected] We'd be happy to help!

Hello,I have received my requested refund from Sevenly (ID ***) and consider the issue resolved.Thank you!***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did receive the item I ordered, however it was defective with a hole and defects in the stitching in the collar I sent a response via e-mail to the company with Revdex.com CCed to inquire about how to fix the situation Regards,*** ***

Dear ***, We apologize for the many delays However, our records indicate that you've recently been in contact with our support agent *** *** has refunded your order via refund check The check will be mailed to you within business days and will be delivered
in 7-business days thereafter (by the USPS) If you have any other questions then please respond to the email thread with our support agent Additionally, we'd like to kindly ask that you close this complaint now that your order has been refunded. Thank you!

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're
so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***....We are so sorry again for the lack of communication among the other mis-steps we've taken, it is both unacceptable and inexcusableWe can't begin to convey our deepest apologies for how you've been treated. I've refunded your order through the *** dispute and you should see
the money back in 1-business days. Thank you again for your continued patience

I previously filed a complaint against Sevenly for an order I placed in OctoberIn response to my previous complaint, Sevenly promised to ship the shirts by 1/29/They haven'tI would like still like them, but am growing very tired of their empty promises to fulfill my order.I would like the shirts, and I would like Sevenly to actually ship them when they say they're going to

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $31.98, per your requestIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And,
again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***, We've received your message via the Revdex.com and wanted to follow up with youWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bank
Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were
able to place your order on a priority list which means the package will be shipped by Friday, 2/5.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?We sent you additional information in regard to the orders placed by your mother and sister Please respond to our message from [email protected] and we will be happy to assist you through that channel (to solve their issue) Again, our most sincere apologies for any inconvenience we may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,I am responding to a letter received by Revdex.com in San Diego regarding complaint #*** and #***We received notification of this complaint being closed due to lack of responseUnfortunately, the person who originally established a relationship with the Revdex.com, Jadian Brice, is no longer
working with SevenlyBecause of how that transition took place these notifications were not being received and handled appropriately.We would like to express to the Revdex.com how we already worked with both customers to provide reasonable options and immediate service.Please let me know how to proceed if there is anything that can still be addressed on the Revdex.com website regarding these complaints.Thank you for your help in advance,tkSevenly | People Matter™ *** ***Director of Operations C714.***E***@sevenly.orgWwww.sevenly.org Mailing Address:EWilshire Ave.Suite 101Fullerton, CA 92832 Sevenly Has Officially Been Crowned "America's Most Social Small Business"

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're
so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi, This complaint has actually still not been resolved- Sevenly is stating the items have been shipped (as of early last week) but still have not arrived. -***

Hey ***, Thanks for reaching outFirst and foremost, we apologize for the super long shipping delays and we appreciate your patience We've looked into your issue and our records indicate that your order was shipped and finally delivered by the USPS on March Here is the USPS
tracking information for confirmation: ***If you require additional assistance then please let us know Again, we apologize for the delays you experience

Hello ***,We recently received your Revdex.com complaint and we wanted to follow upFirst and foremost, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next 15-business days (according to our
vendor/fulfillment center)I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of ordersWe know it's frustrating and ridiculousTrust us, it has been very challenging on our end as wellTo remedy the situation, customer service can only offer you two solutions:Continue to wait for the order and we'll refund for the cost of shipping and update your new shipping addressOrWe can cancel the order and issue a full refund.Please let us know how you'd like to proceed and we'd be happy to helpAgain, we sincerely apologize for the inconvenience.P.S.If you'd like to learn more about our shipping delay then please head over to our blogOr click the link below to view our latest blog post from one of our managers here at SevenlyHe wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaWe'll be on the look out for your response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Hello,Do you have any estimate on when you expect these items to ship? My young adult children, grandchildren and I are are very socially conscience and volunteer in our communities in a variety of ways Last Christmas my family loved the items from Sevenly but I would hate to think that I would need to wait months for the items I ordered. Plus, at this point I would need to come up with new ideas for gifts. Could I please get an estimate on shipping?
*** ***

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were
able to place your order on a priority list which means the package will be shipped by Friday, 2/We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused

Hello ***,Thanks for your message via Revdex.com and for bringing your issue to our attentionWe just attempted to process your refund for order #*** in the amount of $72.62, however, the credit card on file could not be refundedThis could be a direct result of an expired credit card or the
transaction may be older than daysThus, the refund failed to successfully processTo remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: *** *** *** *** *** ** ***And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!