SevenSixteen LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
To the business - Your reply back has ZERO truth in itThere has not been an update since November on *** * and now over comments from people who have never received the productI have reached out to your university and there is currently a legal investigation going on in partnership with ***If you read your comments you would see this. I am aware of the terms from *** however refunds have been given out before from other "projects" that have failed etcWe're approaching two years from the start of this project and you sir have not replied or updated us in monthsIm sure any business owner who would want to make things right would just give back my $and be done with itThe product that still has not been received and those who have received it have received very poor quality pieces not as promised

Revdex.com Representative:This customer first reached out to our customer support staff Sunday, 11/8/at 13:Based on the images this customer provided, it appears that installation error could have played a large role in the failure of the productFrom our analysis of the image this customer
provided, it appears that the adapter was functioning correctly, as it remained intact inside the watch securely locked in (which is the full functionality of the adapter)The spring bar used to secure the watch band into the adapter likely was not secured into the adapter fully upon the watch band being installed by the customerWe will work with this customer to receive, test, and exchange his adapters in accordance with our warranty policy It is important to note, as stated in our warranty policy, that our warranty does not cover (1) Adapter modification, accident, or abuse, (2) damage to any non-Company product including, but not limited to, band or spring bar damage, device damage or loss of data or (3) special, incidental, indirect, punitive, or consequential damages(4) Additional items shipped as free or courtesy reward (also referred to as a "Stretch Goal" reward) with the purchase of additional itemsFor more specifics, please reference our warranty policy at the link supplied above. We will work with this customer to resolve the situation.Thank you,BrandonSEVENSIXTEEN

In response to Mr***:His order has been cancelled and refunded for the total amount of $as of12/23/Return payment may take up to business days to arrive, as standardwith return processing.Thank you,Customer SupportSEVENSIXTEEN,LLC

We apologize for the delay in resolving this matterWe thought the invoice had been paid but after further investigation we discovered we were misinformedThe invoice has since been paid in fullAgain, we apologize for any inconvenience this caused and we hope you are enjoying your
truck

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from SEVENSIXTEEN customer support seems sufficient at face value, but while it sounds nice, it's simply not trueCommunication has been sparse, if at allThere are currently 3,comments on the Click *** page, most of which are backers asking for updatesThere have been no responses from the Creator of the project since early The last update was posted November 18, and referenced a replacement program, meaning the product that has been shipped was found to be defectiveThe paragraph directly above the one SEVENSIXTEEN copied from *** sets a clear expectation for honest and transparent communication: “If problems come up, creators are expected to post a project update explaining the situationSharing the story, speed bumps and all, is crucialMost backers support projects because they want to see something happen and they'd like to be a part of itCreators who are honest and transparent will usually find backers to be understanding.”We backers would indeed be understanding if we were kept informed, but according to my experiences, as well as other backers, every medium of communication is being ignoredThis is why we’re having to turn to the Revdex.com to get answers. Again, from ***, “When a project is successfully funded, the creator must complete the project and fulfill each reward[Their emphasis] Once a creator has done so, they’ve satisfied their obligation to their backers.” With almost no communication, failed attempts to get answers, and very few updates, whether or not this project will be completed is unknownI backed the project in March At that time, the expected delivery was April This soon changed to June Product supposedly began shipping in September, and an update on September 22, stated they’d shipped several hundred rewards with another “several thousand rewards coming in later this week”There were a total of 5,backersI was backer #Again, with dismal communication, I’m left wondering where my shipment isIt’s January 2016, nearly a year since the campaign began, and it took contacting the Revdex.com to get some sort of reassurance from SEVENSIXTEEN that my reward would be sent soon. I respectfully ask that SEVENSIXTEEN improve their customer service, clearly communicate with the thousands who invested in their project, and act in a way that demonstrates both their competence and accountability.
Regards,
*** ***
The response from SEVENSIXTEEN customer support seems sufficient at face value, but the The response from SEVENSIXTEEN customer support seems sufficient at face value, but the

Smart Car sincerely apologizes for this matter not being resolved in a timely manner.Our customers are very important to us, and even though we are not perfect, we try hard to offer a star service to all our clients. Our service director, *** ***, reached out to Ms*** and
let her know that we will be happy to have another key made for her at our dealership.Ms*** is going to contact Mr*** and schedule a time for her to have the key made at her convenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is complete nonsenseI still haven't received what I ordered, so offering me a replacement for something I never received is ridiculousAlso the last update was months ago so thats untrue as wellIts not worth getting an attorney for $but I will be contacting my credit card company and I hope Revdex.com takes this seriously and gives them an F ratingJust bad business and rude behavior
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the response made to resolve this matter Their claim that this matter was caused by installation error is false The band was installed exactly as noted on the installation instructions received SevenSixteen LLC has also yet to contact me directly regarding this issue
Regards,
*** ***

Revdex.com Representative:This customer is a *** supporter (supporter of our crowdfunding campaign)Though we have seen delays, we have been clearly communicating the product development process with supporters by posting weekly and bi-weekly updates on progressIt is important to note that
*** is not a retail store (as referenced in their FAQ section: ***)Products, such as ours, on *** are ideas being brought to life by the gracious supporters of the campaign, such as this customerWhile delays are never planned, they often happen with projectsWe are currently in full production of our products and are also actively shipping to supporters. In accordance with the Terms & Agreements that all supporters agree to prior to supporting a project, we will not be issuing refunds to backers, as we have heavily invested into the infrastructure and production of our product lines.Thank you,BrandonSEVENSIXTEEN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to point out though that the company claims to be keeping backers updated and to be actively working on the
product, but I have not received regular updates in months and they supposedly have lost many of the people involved with the project that gave it credibilityI did receive a shipping notice in my email today so hopefully I will receive the product soon and it will be resolved
Regards,
*** ***

SEVENSIXTEENCustomer Support*** *** ***
*** *** *** *** ***January 03,2016In response to Mr***:Mr***'s order was fulfilled as of 2016-01-His package is currently in transitto his residence.Thank you,Customer SupportSEVENSIXTEEN, LLC

In response to Mr***:Regarding concerns about the delivery timeline, we have seen some delays withthe launch of our product, as many new companies seeWe have worked throughmany of those hurdles and are now in the process of fulfilling those items tocustomersIn addition to this, we have
and will continue to post regular updates toour *** project regarding the progress of production and fulfillmentIt isimportant to note that *** is not a retail storefront; it is a means of fundingthe creation of an ideaWith this in mind, these supporters did not purchase itemsin the traditional sense, where payment is received and the finished product isdispatched to fulfill an order (as with traditional retail or online storefronts)Thesesupporters pledged varying amounts of money prior to the existence of ourproduct to see that it is brought to life from a set of ideas conveyed on the projectpage to a retail product, going through all of the hurdles of new product design,refinement, and productionAs per ***'s FAQ section regarding*** Basics ***It's not uncommon for things to take longer than expectedSometimes theexecution of the project proves more difficult than the creator had anticipatedIfa creator is making a good faith effort to complete their project and is transparentabout it, backers should do their best to be patient and understanding whiledemanding continued accountability from the creator.We have and will continue to meet these requirements.With regard to Mr***'s rewards, we are currently awaiting the arrival ofinventory (via UPS) necessary to fulfill his rewardsWe anticipate having Mr.***'s rewards fulfilled within the next 1-weeks.Thank you,Customer SupportSEVENSIXTEEN, LLC

SEVENS1XTEENCustomer Support*** *** ***
*** *** *** *** ***December 23,2015In response to Mr***:Regarding concerns about the delivery timeline, we have seen some delays withthe launch of our product, as many new companies seeWe have worked throughmany of those hurdles and are now in the process of fulfilling those items tocustomersIn addition to this, we have and will continue to post regular updates toour *** project regarding the progress of production and fulfillmentIt isimportant to note that *** is not a retail storefront; it is a means of fundingthe creation of an ideaWith this in mind, these supporters did not purchase itemsin the traditional sense, where payment is received and the finished product isdispatched to fulfill an order (as with traditional retail or online storefronts)Thesesupporters pledged varying amounts of money prior to the existence of ourproduct to see that it is brought to life from a set of ideas conveyed on the projectpage to a retail product, going through all of the hurdles of new product design,refinement, and productionAs per ***'s FAQ section regarding*** Basics ***):it's not uncommon for things to take longer than expectedSometimes theexecution of the project proves more difficult than the creator had anticipated, ifa creator is making a good faith effort to complete their project and is transparentabout it, backers should do their best to be patient and understanding whiiedemanding continued accountability from the creator.We have and will continue to meet these requirements.With regard to Mr***' concerns regarding quality, we launched an AdapterReplacement Program for customers who are not satisfied with the adapters theyreceivedThis includes the full replacement and shipping expenses (free of charge)to any qualified customerThe specifics of this program were published on***, our website, and social media on November 18,and can be seenat the following URL: ***program-and-shippingThis campaign was open to all supporters viaoform submission (by visiting any of the places where it was published andclicking the form submission link) for the duration of two full calendar weeks,spanning 11/18/to 12/2/at 11:59PMAfter the operiodcompleted, we received customer requests and will be replacing all paidrewards that fall under the criteria specified within the Adapter ReplacementProgram publicationWe are anticipating having Mr***' rewards fulfilledwithin the month of January as product arrives to do so.With regard to Mr***' request for a refund, *** is an All-Or-Nothingcrowdfunding platform, meaning that customers (referred to as Backers per***'s documentation) pledge a dollar value for the reward items they wouldlike to receiveAt the time the campaign closes, if the pledged amount is higherthan the minimum we set, we are able to collect the funds and the project isconsidered a successFor our *** campaign, we allowed a 30-day windowin which Backers could add, remove, and adjust their pledges until it closedOncethe project closes and is successfully funded, per ***'s Terms of Service,that each Backer agrees to when backing the project, we may issue refunds, but'arenot required to do so (https://www.***.com/terms-of-use?ref=footer):You can refund individual pledges if you want After your project has beenfunded, you can cancel and refund a backer's pledge at any timeIf you do, youhave no further obligation to that specific backer, and no agreement existsbetween you.Per this agreement, we are not issuing refunds to *** backers, as the fundsgenerated from this campaign have been utilized to pay for the cost of tooling,production, and fulfillment, all of which began in August of this yearThis has alsobeen clearly conveyed to any Backer that has requested information regardingrefunds and we will continue to convey this message moving forward.Thank you,Customer SupportSEVENSIXTEEN,LLC

Revdex.com Representative:This customer is a *** backer (supporter of our crowdfunding campaign)Though we have seen delays, we have been communicative every step of the way, posting weekly and bi-weekly updates on the progress of our product developmentIt is important to note
that *** serves as a method for raising capital, from gracious and willing individuals such as this customer, to bring an idea to lifeIt is not a retail store where products are sold off the shelfThis is also clearly communicated to potential *** supporters in the terms of service and FAQ portion of the *** website (***s)We are diligently working through all customer inquiries and will continue to do so.I believe that I caught all of the points addressed, but if there are any other concerns, please contact us!Thanks,BrandonSEVENSIXTEEN

Revdex.com Representative:This customer first reached out to us to let us know he was reaching out to you on Sunday, 11/08/at 09:According to our support records, this is the first time that this customer has reached out to usWe will work with this customer to exchange his adapters in accordance
with our warranty policy We are working diligently each day to get to all customer inquires regarding our productsRegarding social media outreach, we work to keep our community positive and assistive at all timesThis being said, individuals who post many remarks in multiple places on our social media accounts at the same time are marked as spam and are removed from our social media accountsThis is in an effort to keep meaningful content so that we can get to each customer request promptlyWe also moderate our accounts for unpleasant and hateful speechAny post meeting these criteria is also removed and if an individual is consistently posting content that meets this criteria, he or she is removed from our social media accounts. Thank you,BrandonSEVENSIXTEEN

The dealership and I resolved claim ID ***This case can be closed. *** ***

Complaint ID: ***To whom it may concern:? Mr*** did indeed purchase a vehicle from Smart Car, his trade in was a *** *** ***In the underwriting process the lender discovered discrepancies in his information provided in his credit application through the verification
process.? Mr*** is asking for a settlement beyond the realm of possibility, especially after he already accepted a settlementMr*** vehicle trade in, *** *** *** by his own admission is worth less than $1,in total valueMr*** alleged the rear bumper and taillight became damaged while the vehicle was in our possessionSmart Car was unable to confirm or deny such allegationsIn an effort to provide good customer service we reached a settlement that both parties where comfortable with and gave Mr*** a check.? Smart Car wishes Mr*** the best of luck on all of his future endeavorsHis patronage is still valued and we are saddened that he holds us in ill regard, even after we paid him over 50% of his perceived value of his truck on of goodwill.? At this time our official position is that Smart Car has done no wrong doing and that we can pay an customer seeking an absurd frivolous settlement.Sincerely,? *** ***? Managing Partner? Smart Car, INC

To whom it may concern: Ms***s did in deed purchase a vehicle from us on or around July 19thThrough the verification process at our lending partners, some information on her credit application was unable to be verifiedThis conflict created a breach of contract and we the original terms of
the deal were not able to be honoredMs***s did indeed bring the vehicle back, she was given other options to vehicles that would fit her budget with the verified information, which she declinedMs***s was given all of her down payment back, as well as reimbursement check for some money she spent on the vehicle for an oil change and detailShe was not reimbursed for her insurance as she also was not charged for any usage or miles put on the vehicleIf Ms***s will accept a more affordable vehicle in line with her verifiable income and credit profile we have options for her to resolve her transportation needs.? If you should need any additional information please feel free to reach out to me directlyThanks ? ? ? ? *** *** Chief Operating Officer *** *** ***

Complaint: [redacted]
I am rejecting this response because: 
The Business is stating the damage didn't occur while the truck was in the possession, I have photo documentation that is time stamped of the truck before I traded it in and I can take new photos of the truck showing the damage done.
Regards,
[redacted]

In response to Mr. [redacted]:Regarding concerns about the delivery timeline, we have seen some delays withthe launch of our product, as many new companies see. We have worked throughmany of those hurdles and are now in the process of fulfilling those items tocustomers. In addition to this, we have and...

will continue to post regular updates toour [redacted] project regarding the progress of production and fulfillment. It isimportant to note that [redacted] is not a retail storefront; it is a means of fundingthe creation of an idea. With this in mind, these supporters did not purchase itemsin the traditional sense, where payment is received and the finished product isdispatched to fulfill an order (as with traditional retail or online storefronts). Thesesupporters pledged varying amounts of money prior to the existence of ourproduct to see that it is brought to life from a set of ideas conveyed on the projectpage to a retail product, going through all of the hurdles of new product design,refinement, and production. As per [redacted]'s FAQ section regarding[redacted] BasicsIt's not uncommon for things to take longer than expected. Sometimes theexecution of the project proves more difficult than the creator had anticipated. Ifa creator is making a good faith effort to complete their project and is transparentabout it, backers should do their best to be patient and understanding whiledemanding continued accountability from the creator.We have and will continue to meet these requirements.Regarding Mr. [redacted]' request for a refund, [redacted] is an All-Or-Nothingcrowdfunding platform, meaning that customers (referred to as Backers per[redacted]'s documentation) pledge a dollar value for the reward items they wouldlike to receive. At the time the campaign closes, if the pledged amount is higherthan the minimum we set, we are able to collect the funds and the project isconsidered a success. For our [redacted] campaign, we allowed a 30-day windowin which Backers could add, remove, and adjust their pledges until it closed. Oncethe project closes and is successfully funded, per [redacted]'s Terms of Service,that each Backer agrees to when backing the project, we may issue refunds, but arenot required to do so You can refund individual pledges if you want After your project has beenfunded, you can cancel and refund a backer's pledge at any time, if you do, youhave no further obligation to that specific backer, and no agreement existsbetween you.Per this agreement, we are not issuing refunds to [redacted] backers, as the fundsgenerated from this campaign have been utilized to pay for the cost of tooling,production, and fulfillment, all of which began in August of this year. This has alsobeen clearly conveyed to any Backer that has requested information regardingrefunds and we will continue to convey this message moving forward.With regard Mr. [redacted]' claims that we have 'scammedJ customers - we areshipping exactly what was advertised on our [redacted] campaign and what hascontinued to be advertised to the public - an Apple Watch adapter allowing acustomer to utilize a standard 22mm watch band (with spring or quick release bar)with his or her Apple Watch. Though our product did evolve over the duration ofthe 30 days our campaign was active (between the months of March and April,2015), the basics of our product have not changed since that time and allmodifications during that period were publically posted on our [redacted]campaign (in the Updates section) and were driven by public customer requestsand inquiries to make the product better for all.With regard to Mr. [redacted]' rewards, we are currently awaiting the arrival ofproducts (via UPS) required to fill his rewards. We anticipate to have his rewardsdispatched within the next 1-2 weeks.Thank you,Customer SupportSEVENS1XTEEN.LLC