SevenSixteen LLC

Revdex.com Representative:We will assist in exchanging this customer's adapters in accordance with our product warranty (seen here at: [redacted]-Product-Warranty-Terms). Regarding the watch band, we will send this customer the correct Dark Brown Sport...

Leather watch band per his order summary. Thank you,BrandonSEVENSIXTEEN

In response to Mr. [redacted]:Mr. [redacted]'s order was fulfilled as of 2015-12-29 at 10:46 PM. His packageshows successful delivery as of 2015-12-31.Thank you,Customer SupportSEVENSIXTEEN, LLC

Revdex.com Representative:This customer is a supporter of our [redacted] campaign (crowd-funding campaign). It is important to note, as seen on [redacted]'s FAQ ([redacted]), [redacted] is not a retail store - its purpose is to allow ideas, like ours,to...

come to life with the support of gracious customers like this one. While we have seen delays, this is not uncommon of projects on [redacted]. We have been communicative throughout the entire process, posting weekly and bi-weekly updates on product development. Our products are currently in full production and we are actively shipping to supporters. In accordance with [redacted]'s Terms & Agreements, we are not issuing refunds, as we have heavily invested into production and infrastructure to provide our products to customers.Thank you,BrandonSEVENSIXTEEN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business claims to have communicated with its customers. However, they have ignored my messages to them completely. I just want a full refund. 
Regards,
Paulius D[redacted]

Revdex.com Representative:This customer is both a [redacted] supporter and also placed an additional order through our website. This customer first expressed concerns to us regarding her order on 10/17/15. Since we responded then, we have not heard from this customer. Regarding her website order, it has...

been cancelled and refunded for the total amount of $63.48. Regarding her [redacted] support, we reached out to all backers via a [redacted] update regarding a faulty batch of adapters that was sent out for fulfillment. At that time, we stated that we will reach out to all backers at the time replacements are available and exchange the faulty adapters for correctly functioning ones. We are currently awaiting the arrival of those corrected products. We will work with this customer to provide replacements at the time when the corrected products arrive.Regarding [redacted] refunds: In accordance with [redacted]'s Terms & Agreements that each supporter accepts at the time of supporting the project, we are not issuing refunds on support pledges, as we have heavily invested into equipment and production to supply our product to customers.Thank you,BrandonSEVENSIXTEEN

In response to Mr. [redacted]:Regarding concerns about the delivery timeline, we have seen some delays withthe launch of our product, as many new companies see. We have worked throughmany of those hurdles and are now in the process of fulfilling those items tocustomers. In addition to this, we have and...

will continue to post regular updates toour [redacted] project regarding the progress of production and fulfillment. It isimportant to note that [redacted] is not a retail storefront; it is a means of fundingthe creation of an idea. With this in mind, these supporters did not purchase itemsin the traditional sense, where payment is received and the finished product isdispatched to fulfill an order (as with traditional retail or online storefronts). Thesesupporters pledged varying amounts of money prior to the existence of ourproduct to see that it is brought to life from a set of ideas conveyed on the projectpage to a retail product, going through all of the hurdles of new product design,refinement, and production. As per [redacted]'s FAQ section regarding[redacted] Basics ([redacted]It's not uncommon for things to take longer than expected. Sometimes theexecution of the project proves more difficuit than the creator had anticipated, ifa creator is making a good faith effort to compiete their project and is transparentabout it, backers should do their best to be patient and understanding whitedemanding continued accountability from the creator.We have and will continue to meet these requirements.With regard to Mr. [redacted]'s rewards, we are currently awaiting the arrival ofinventory (via UPS) necessary to fulfill his rewards. We anticipate having Mr.[redacted]'s rewards fulfilled within the month of January.Thank you,Customer SupportSEVENSIXTEEN, LLC

This is the second time making a complaint regarding Brandon Hudson and his "company". Seven Sixteen, Brandon and his team are a fraud. They have continued to ignore my emails as well as plenty of other people's emails as seen here: [redacted]comments Not only has the product been delayed multiple times, but has also seen manufacturing defects. Communication between backers and Seven Sixteen has been completely shut off. Examples of this: -Phone number removed from website. -Emailing [email protected] and not getting a response This is ridiculous. Instead of being transparent with backers, Brandon and his team have abandoned us. Message to Brandon. Stop beating around the bush. You have not only embarrassed yourself, you tarnished your reputation and you should be ashamed.It's very simple what I want to happen...Give me a refund. I understand that this is [redacted], but you have failed to again, keep us in the loop with what you all are doing and I have sent several emails with no response. I will not except anything else. Yes it's only $35, but it's the principle. Give me a refund for this failed project, or I'm hiring a lawyer and we can settle this in court.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attached is a picture of the item that I received. A piece of the item is missing from one of the connectors and therefore it can not be used. I notified the seller the same day via email that I received defective item. I have not heard back then with a resolution.  Until they replace the defective item the complaint should not be closed
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They state they will resolve the matter in accordance with their warranty terms; however they have not yet responded to me directly regarding my complaint that I submitted to them most recently. They state they have no record of my previous attempts and that is fine I suppose. I want a direct response from them that is not a link to their website. I am not trying to say that my product is damaged - I am saying that they advertised quality control testing of EVERY SINGLE ADAPTER to ensure proper fit and match. This is obviously false statements. If they advertised that the product is manufactured and shipped direct and they had no Quality Control in place, then maybe this situation would be true.I do not feel it is reasonable for me to mail my bad product without any RMA or other evidence that the product will be replaced. Especially since it took months longer to receive in the first place, I don't want to mail back bad adapters with no idea of when they will be replaced. The problem is massive on their end, I shouldn't have to pay for shipping BOTH ways either. They made huge mistakes, lied in their marketing, and now expect me to pay and wait indefinitely to be properly taken care of. That is unacceptable. They can either ship proper product with tracking immediately, or refund me immediately. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this some what resolution to me.  I have tried to contact them my self with no reply. If I do  receive my product that we consider this solves they are promising me. If I don't not get delivery fin 1 or 2 weeks then I want this to stay open
Regards,
[redacted]

In response to Mr. [redacted]:Regarding concerns about the delivery timeline, we have seen some delays withthe launch of our product, as many new companies see. We have worked throughmany of those hurdles and are now in the process of fulfilling those items tocustomers. In addition to this, we have and...

will continue to post regular updates toour [redacted] project regarding the progress of production and fulfillment. It isimportant to note that [redacted] is not a retail storefront; it is a means of fundingthe creation of an idea. With this in mind, these supporters did not purchase itemsin the traditional sense, where payment is received and the finished product isdispatched to fulfill an order (as with traditional retail or online storefronts). Thesesupporters pledged varying amounts of money prior to the existence of ourproduct to see that it is brought to life from a set of ideas conveyed on the projectpage to a retail product, going through all of the hurdles of new product design,refinement, and production. As per [redacted]'s FAQ section regarding[redacted] Basics [redacted]:It's not uncommon for things to take longer than expected. Sometimes theexecution of the project proves more difficult than the creator had anticipated. Ifa creator is making a good faith effort to complete their project and is transparentabout it, backers should do their best to be patient and understanding whiledemanding continued accountability from the creator.We have and will continue to meet these requirements.With regard to Mr. [redacted]'s rewards, we are currently awaiting the arrival ofinventory (via UPS) necessary to fulfill his rewards. We anticipate having Mr.[redacted]'s rewards fulfilled within the next 1-2 weeks.Thank you,Customer SupportSEVENSIXTEEN, LLC

Revdex.com Representative:This customer first contacted us to express these concerns 10/10/15 at 20:25. We will reach out to this customer in hopes to address his concerns through our Customer Support portal (where he/she submitted the request).Thank you,BrandonSEVENSIXTEEN

In response to Mr. [redacted]:Regarding concerns about the delivery timeline, we have seen some delays withthe launch of our product, as many new companies see. We have worked throughmany of those hurdles and are now in the process of fulfilling those items tocustomers. In addition to this, we have...

and will continue to post regular updates toour [redacted] project regarding the progress of production and fulfillment. It isimportant to note that [redacted] is not a retail storefront; it is a means of fundingthe creation of an idea. With this in mind, these supporters did not purchase itemsin the traditional sense, where payment is received and the finished product isdispatched to fulfill an order (as with traditional retail or online storefronts). Thesesupporters pledged varying amounts of money prior to the existence of ourproduct to see that it is brought to life from a set of ideas conveyed on the projectpage to a retail product, going through all of the hurdles of new product design,refinement, and production. As per [redacted]'s FAQ section regarding[redacted] Basics (https://www.[redacted].com/help/faq/[redacted]%20basics):it's not uncommon for things to take longer than expected. Sometimes theexecution of the project proves more difficult than the creator had anticipated, ifa creator is making a good faith effort to compiete their project and is transparentabout it, backers shouid do their best to be patient and understanding whiledemanding continued accountability from the creator.We have and will continue to meet these requirements.Regarding Mr. [redacted]'s request for a refund, [redacted] is an All-Or-Nothingcrowdfunding platform, meaning that customers (referred to as Backers per[redacted]'s documentation) pledge a dollar value for the reward items they wouldlike to receive. At the time the campaign closes, if the pledged amount is higherthan the minimum we set, we are able to collect the funds and the project isconsidered a success. For our [redacted] campaign, we allowed a 30-day windowin which Backers could add, remove, and adjust their pledges until it closed. Oncethe project closes and is successfully funded, per [redacted]'s Terms of Service,that each Backer agrees to when backing the project, we may issue refunds, but arenot required to do so (https://www.[redacted].com/terms-of-use?ref=footer):You can refund individual pledges if you want After your project has beenfunded, you can cancel and refund a backer's pledge at any time. If you do, youhave no further obligation to that specific backer, and no agreement existsbetween you.Perthis agreement, we are not issuing refunds to [redacted] backers, as the fundsgenerated from this campaign have been utilized to pay for the cost of tooling,production, and fulfillment, all of which began in August of this year. This has alsobeen clearly conveyed to any Backer that has requested information regardingrefunds and we will continue to convey this message moving forward.With regard to Mr. [redacted]'s rewards, we anticipate to have his rewards fulfilledwithin the month of January as product arrives in to meet the items he selected.Thank you,Customer SupportSEVENSIXTEEN, LLCSevenSixteen LLCCase #: [redacted]

In response to Ms. [redacted]:Regarding concerns about the delivery timeline, we have seen some delays withthe launch of our product, as many new companies see. We have worked throughmany of those hurdles and are now in the process of fulfil I ing those items tocustomers. In addition to this, we have and...

will continue to post regular updates toour [redacted] project regarding the progress of production and fulfillment. It isimportant to note that [redacted] is not a retail storefront; it is a means of fundingthe creation of an idea. With this in mind, these supporters did not purchase itemsin the traditional sense, where payment is received and the finished product isdispatched to fulfill an order (as with traditional retail or online storefronts). Thesesupporters pledged varying amounts of money prior to the existence of ourproduct to see that it is brought to life from a set of ideas conveyed on the projectpage to a retail product, going through all of the hurdles of new product design,refinement, and production. As per [redacted]'s FAQ section regarding[redacted] Basics It's not uncommon for things to take longer than expected. Sometimes theexecution of the project proves more difficult than the creator had anticipated. Ifa creator is making a good faith effort to complete their project and is transparentabout it, backers should do their best to be patient and understanding whiledemanding continued accountability from the creator.We have and will continue to meet these requirements.Regarding Ms. [redacted]'s request for a refund, [redacted] is an All-Or-Nothingcrowdfunding platform, meaning that customers (referred to as Backers per[redacted]'s documentation) pledge a dollar value for the reward items they wouldlike to receive. At the time the campaign closes, if the pledged amount is higherthan the minimum we set, we are able to collect the funds and the project isconsidered a success. For our [redacted] campaign, we allowed a 30-day windowin which Backers could add, remove, and adjust their pledges until it closed. Oncethe project closes and is successfully funded, per [redacted]'s Terms of Service,that each Backer agrees to when backing the project, we may issue refunds, but arenot required to do so You can refund individual pledges if you want After your project has beenfunded, you can cancel and refund a backer's pledge at any time. If you do, youhave no further obligation to that specific backer, and no agreement existsbetween you.Per this agreement, we are not issuing refunds to [redacted] backers, as the fundsgenerated from this campaign have been utilized to pay for the cost of tooling,production, and fulfillment, all of which began in August of this year. This has alsobeen clearly conveyed to any Backer that has requested information regardingrefunds and we will continue to convey this message moving forward.With regard to Ms. [redacted]'s rewards, we are currently awaiting the arrival ofproducts (via UPS) required to fill her rewards. We anticipate to have her rewardsdispatched within the next 1-2 weeks.Thank you,Customer SupportSEVENSIXTEEN.LLC

In response to Mr. [redacted]:Regarding concerns about the delivery timeline, we have seen some delays withthe launch of our product, as many new companies see. We have worked throughmany of those hurdles and are now in the process of fulfill ing those items tocustomers. In addition to this, we have and...

will continue to post regular updates toour [redacted] project regarding the progress of production and fulfillment It isimportant to note that [redacted] is not a retail storefront; it is a means of fundingthe creation of an idea. With this in mind, these supporters did not purchase itemsin the traditional sense, where payment is received and the finished product isdispatched to fulfill an order (as with traditional retail or online storefronts). Thesesupporters pledged varying amounts of money prior to the existence of ourproduct to see that it is brought to life from a set of ideas conveyed on the projectpage to a retail product, going through all of the hurdles of new product design,refinement, and production. As per [redacted]'s FAQ section regarding[redacted] Basics [redacted]It's not uncommon for things to take longer than expected. Sometimes theexecution of the project proves more difficult than the creator had anticipated. Ifa creator is making a good faith effort to complete their project and is transparentabout it, backers should do their best to be patient and understanding whiledemanding continued accountability from the creator.We have and will continue to meet these requirements.Regarding Mr. [redacted]'s request for a refund, [redacted] is an All-Or-Nothingcrowdf unding platform, meaning that customers (referred to as Backers per[redacted]'s documentation) pledge a dollar value for the reward items they wouldlike to receive. At the time the campaign closes, if the pledged amount is higherthan the minimum we set, we are able to collect the funds and the project isconsidered a success. For our [redacted] campaign, we allowed a 30-day windowin which Backers could add, remove, and adjust their pledges until it closed. Oncethe project closes and is successfully funded, per [redacted]'s Terms of Service,that each Backer agrees to when backing the project, we may issue refunds, but arenot required to do so (https://www.[redacted].com/terms-of-use?ref=footer):You can refund individual pledges if you want. After your project hasbeen funded, you can cancel and refund a backer's pledge at any time. If you do,you have no further obligation to that specific backer, and no agreement existsbetween you.Per this agreement, we are not issuing refunds to [redacted] backers, as the fundsgenerated from this campaign have been utilized to pay for the cost of tooling,production, and fulfillment, all of which began in August of this year. This has alsobeen clearly conveyed to any Backer that has requested information regardingrefunds and we will continue to convey this message moving forward.With regard to Mr. [redacted]'s rewards, we are currently awaiting the arrival ofproducts (via UPS) required to fill rewards, such as his. We anticipate to have hisrewards dispatched within the month of January.Thank you,Customer SupportSEVENSIXTEEN, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If communication on their behalf was regular, none of this would have happened. However it has been nearly two months with no communication and longer than that with communication that contained any update about the item I ordered. They also cite the [redacted] agreement which also cites regular updates so before throwing policy in my face they should first follow said policy and provide the regular updates to the backers who funded the product development. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted]:My name is Brandon Hudson, CEO of SEVENSIXTEEN, LLCand I am reaching outto you today with regard to a complaint that Ms. [redacted] has filed with your office.To provide a little background as to what we do, we design and manufactureaccessories for the Apple Watch, initially available on...

[redacted] (a widely-knowncrowdfunding platform) and on our website at [redacted]. We initiallylaunched our first product, Click, a watchband adapter for the Apple Watch (whichMs. [redacted] is referring to in his complaint) back in March of this year.Regarding his concerns about the delivery timeline, we have seen some delays withthe launch of our product, as many new companies see. We have worked throughmany of those hurdles and are now in the process of fulfilling those items tocustomers. In addition to this, we have and will continue to post regular updates toour [redacted] project regarding the progress of production and fulfillment. It isimportant to note that [redacted] is not a retail storefront; it is a means of fundingthe creation of an idea. With this in mind, Ms. [redacted] did not purchase these itemsin the traditional sense, where payment is received and the finished product isdispatched to fulfill an order (as with traditional retail or online storefronts). Ms.[redacted] pledged $45.00 prior to the existence of our product to see that it isbrought to life from a set of ideas conveyed on the project page to a retail product,going through all of the hurdles of new product design, refinement, and production.As per [redacted]'s FAQ section regarding [redacted] Basics(https://[redacted]It's not uncommon for things to take longer than expected. Sometimes theexecution of the project proves more difficult than the creator had anticipated. Ifa creator is making a good faith effort to complete their project and is transparentabout it, backers should do their best to be patient and understanding whiledemanding continued accountability from the creator.We have and will continue to meet these requirements.Regarding Ms. [redacted]'s concerns of quality - though she has not yet received herorder, we launched an Adapter Replacement Program for customers who were notsatisfied with the adapters they received. This includes the full replacement andshipping expenses (free of charge) to any qualified customer. The specifics of thisprogram were published on [redacted], our website, and social media onNovember 18,2015 and can be seen at the following URL:[redacted]
[redacted]Regarding Ms. [redacted]'s reference to refunds, [redacted] is an All-Or-Nothingcrowdfunding platform, meaning that customers (referred to as Backers per[redacted]'s documentation) pledge a dollar value for the reward items they wouldlike to receive. At the time the campaign closes, if the pledged amount is higherthan the minimum we set, we are able to collect the funds and the project isconsidered a success. For our [redacted] campaign, we allowed a 30-day windowin which Backers could add, remove, and adjust their pledges until it closed. Oncethe project closes and is successfully funded, per [redacted]'s Terms of Service,that each Backer agrees to when backing the project, we may issue refunds, but arenot required to do so (https://www.[redacted],com/terms-of-use?ref-footer):You can refund individual pledges if you want. After your project hasbeen funded, you can cancel and refund a backer's pledge at any time, if you do,you have no further obligation to that specific backer, and no agreement existsbetween you.Per this agreement, we are not issuing refunds to [redacted] backers, as the fundsgenerated from this campaign have been utilized to pay for the cost of tooling,production, and fulfillment, all of which began in August of this year. This has alsobeen clearly conveyed to any Backer that has requested information regardingrefunds and we will continue to convey this message moving forward.In summary, our products are in the production and fulfillment stages. We havebeen and will continue to post regular updates regarding the progress of productproduction and fulfillment. Though the product is delayed past when weanticipated its arrival to customers, this is not uncommon and we have addressedor are actively addressing hurdles along the way to insure that we are providing aquality product to all of our customers. Though we do see a large number ofcustomer inquiries, we will continue to actively monitor and respond to customerneeds as required.With regard to Ms. [redacted]'s claims of false advertisement, we are shipping exactlywhat was advertised on our [redacted] campaign and what has continued to beadvertised to the public - an Apple Watch adapter allowing a customer to utilize astandard 22mm watch band (with spring or quick release bar) with his or her AppleWatch. Though our product did evolve over the duration of the 30 days ourcampaign was active (between the months of March and April, 2015), the basics ofour product have not changed since that time and all modifications during thatperiod were publically posted on our [redacted] campaign {in the Updates section)and were driven by public customer requests and inquiries to make the productbetter for all.Thank you for reaching out to me regarding this matter and if there are any furtherrequests or concerns, I ask that you please forward them to our legal team at theinformation below:[redacted]Managing Partner

Response is unacceptable. They say they won't provide a refund yet on another Revdex.com response they say they are working to provide swift refunds to anyone who requests one. Well, I am requesting a refund. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Have not relieved updates since November 18thSeller won't return backers emails either. 
Regards,
[redacted]