Shake A Paw Puppies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My complaint had parts. I am satisfied with the business's response with respect to the vet bills for the parasiteI am not satisfied with the business's response with respect to the price I was charged for the puppy, which was $2,more than the going price. It doesn't seem that this issue can be resolved via the Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Shake A Paw Puppies regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Shake A Paw Puppies regarding complaint ID [redacted].I am just asking for the company to TAKE THE PUPPY BACK and refund me for what I have paid thus far.Sincerely,[redacted]

At this time, I have been contacted...

directly by Shake A Paw Puppies regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
 Shake A PAw returned the full refund for my puppy. However, the personal damages that occurred during my family and I time with the puppy is not resolved. My puppies illness was preventable and Shake A Paw should be liable for that. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We do not quote prices of our puppies over the telephone. There are far too many variables involved with the different puppies (ie. age, color, size etc..) and no two puppies are the same price. When pushed hard by customers for prices, at most, we may give a broad range but are clear to state that...

final prices of puppies are only given in the pet store. Too many times, instances like this (confusion over prices) occur and we try to avoid that by not giving prices over the telephone. Final prices are ONLY given at the store by a sales representative. It was the customers' decision to purchase this puppy when she was given the price at the pet store and to dispute that now, almost 2 months after purchase, is something we choose not to comment on.We are absolutely not running any type of scam and any claim made to this is preposterous. We also would NEVER pit one customer against another to drive up a price. We apologize if there was some miscommunication or confusion in this case but there is no way to know for sure what was said or not said.If there are veterinary bills related to the purchase of this puppy due to an illness, we are happy to have them reviewed by our store veterinarian and a refund will be promptly issued for our responsibility. As we have had no contact from the customer and have not seen these bills, we respectfully ask that they be forwarded to us for immediate review.

The puppy was purchased on February [redacted] for $1825.00 plus associated fees and sales tax. On February [redacted] came into the store with the puppy and he spoke with a manager. He told the Manager that the puppy tried to bite him and he wanted to return it. It was explained to [redacted] that...

since the puppy arrived at the store on 12/**/16 the puppy has shown no signs of aggression towards any of the puppies that it was housed with and no signs of aggression with any of our staff as well as any of our customers. The puppy was handled every single day that he was in our store by several people as well as our groomer and Veterinarian. In addition, the pup was handled by even more customers, and not ONCE was this puppy ever aggressive. Our manager told [redacted] that as per the terms of our contract and store policy that the puppy was not returnable. [redacted] chose to abandon the puppy in the store and he told that he could not do that because it is against the law. We have since had the puppy temperament tested by a licensed professional dog trainer who found nothing wrong with the puppy at all. Being that the puppy was abandoned we chose to find the puppy a new home. [redacted] is due no refund whatsoever, however as a courtesy we will offer to give [redacted] a credit of the purchase price towards the purchase of another puppy in the store. The credit must be used in the Lynbrook location where the puppy was originally purchased.

This bunny was purchased on 12/**/16 and we held it until 12/**/16 at the request of the purchaser for a pickup on Christmas Eve. While it was in our possession we did not notice any health issues whatsoever. Shake A Paw has a 7-day health guarantee on all Small animals. A copy of the signed...

contract/guarantee between [redacted] and Shake A Paw has been attached to this response. The Guarantee clearly states that there is an exchange only policy and further states that no refunds are offered and no vet bills will be covered.When the customer came into the store to discuss this matter the store manager did offer to refund the purchase price of the bunny but this offer was not accepted. At this point Shake A Paw is willing to refund the original $75 purchase price of the bunny and also an additional $75 towards the cost of one veterinarian visit. It is our opinion that at the time of the initial vet visit, the customer would have known that there were health issues with the bunny. At that time he could have decided to return the pet to Shake A Paw as per the guarantee or call us to discuss the situation. We could have helped out by having our store veterinarian treat the bunny at no expense to the customer or offered an exchange for another bunny. The customer did not contact us until well after everything occurred and in doing so incurred vet bills which are not covered under our policy.

Revdex.com:
At this time, I have not been contacted by Shake A Paw Puppies regarding complaint ID [redacted].
Sincerely,
[redacted]

In response to this complaint, let me first discuss the first puppy that was purchased. The customer did indeed go to the Veterinarian and the pup was deemed fit for purchase. The customer said the pup was NOT eating, we proceeded to give the puppy a full 13oz can of food which he promptly devoured...

and we gave him a second can which he did the same. This was done with the wife of the purchaser as well as her 2 children and nephew watching. She than proceeded to say that the real problem is that the puppy will not walk down the stairs and that she just had surgery and she cannot pick up the puppy and carry it and that her husband works every day so she has to do it herself. The puppy is a French Mastiff that is 5 Months old and is quite large. A few minutes later her husband came into the store and immediately said he wants a refund because the animal rights people outside the store told him that we throw dead puppies in our dumpster. After explaining to him how ridiculous that is we told the family that maybe they would be better off with a smaller puppy and as a courtesy we would exchange the puppy for a younger one. We explained and they all saw that the first puppy was active and playful and eating great and that it had only been home for a couple days and needed time to adjust. The puppy was in perfect health. They decided that they would take the newer pup. Yesterday afternoon they again came to the store and the husband came into the store and said that the puppy was "dying" on his wives lap in the car and he said they just came from the Veterinarians office. We immediately called the animal hospital that stated that the puppy was not "unfit for sale", my manager than went out to the car and saw the puppy himself, he said the puppy looked fine and was active and jumping around. Because these people obviously are not prepared to care for a puppy, please have them call us and make arrangements for the puppy to please be returned for a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Shake a paw are repeatedly giving false information . PLEASE  type in the usda #[redacted] AT THE USDA WEBSITE ( EXPIRED LICENSE NUMBER AND THE NEW ONE HAVE BOTH THE SAME ADDRESS WHICH IS NOT WHAT SHAKE A PAW LISTED ON CONTRACT BUT IT IS NEXT DOOR TO THE ONE THAT COMES UP FOR STONEHENGE KENNEL) USDA WEBSITE  [redacted]I get results for STEVE K[redacted] - SEE SCREEN CAPTURE BELOW.    
[redacted]

[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A credit in the amount of $400 has already been made to the consumer's [redacted] card. Please let me know if there are any further questions.

I have read the customers complaint and the customer has already received a full refund of the purchase price of the puppy as well as the associated AKC fee as well as sales tax. The only thing that was not refunded was 3 items that were purchased at the store totaling approximately $100.00. The...

initial payment on their finance was also refunded. As far as the $101.00 Vet bill. There was $51.00 that was for an initial stool sample ( which is not covered anywhere ) but I will refund the customer that amount. They also purchased items from the Animal Hospital that have nothing to do with Shake A Paw or any type of treatment. They are Toothpaste- $14.00, Puppy Shampoo- $18.00, and Ear Cleaner- $18.00. I'm quite certain that if these items are unopened they can be returned to the Animal Hospital. Also, we cannot do refunds on items that were purchased at another store. One last thing that was not addressed, the customer was extremely loud and cursing and threatening while in the store and on the phone, to the point where we had to call the police because my staff feared for their safety and wellbeing. They were loud and beligerent to the police officers as well. The customers have been banned from coming to the store. In addition, the puppy is doing great and was not nearly as sick as the customer has claimed but we felt that it was in the best interest to all involved to take this puppy back and find him a better home. Also, not mentioned here is that Shake A Paw stood behind the sale of this puppy 100%, we covered all of the Vet bills on this puppy. Please feel free to call me at [redacted] if you need any further information.
[redacted]

I bought a goldendoodle puppy from Shake A Paw in [redacted] in April 2014. In hindsight, I should have known something was wrong with her. She was so mellow. I had asked over and over if she was okay, and they just said that it was her temperament and that she was cleared with their vet. Within 36 hours home, we were at the vet and she was diagnosed with severe pneumonia involving every lobe of each lung. We were told she needed to be admitted for at least a week for antibiotics, which turned out to be 10 days. After she was there for three days, the vet called saying that since her lungs had cleared a little, they could now hear her heart and she had a grade 4 heart murmur, a very severe murmur. A few days later, she had an echo and we were told that she needed heart surgery. Even with surgery, they didn't know her prognosis. The vet said that we shouldn't keep her. We have two young kids who had lost a dog the week before. The vet said it was illegal for Shake A Paw to sell us our dog. The murmur would have been audible by their vet and the pneumonia had to have developed while she was in their store. We brought her home at 7pm Friday night and by 8am Sunday morning we were at the vet. They sold us a gravely ill dog. The vet clearly communicated this to the store and to us. I did some research on the "breeder" they got our dog from. She is a big supporter of the owner of the largest puppy mill in [redacted]. It's no wonder they won't give you the breeder information until you buy the dog. Shake a paw was HORRIBLE throughout the entire experience. They fought every medical decision, because they were required to pay for her treatment. Thankfully I had done a little research and went to a vet that they recommend when you buy the dog. Since I went to one of their vets, her care was covered. However, they kicked and fought the entire week. They wouldn't acknowledge how sick she was despite speaking to the vet on many occasions. They were rude, insensitive, and argumentative. I don't have enough bad things to say about how this situation was handled. Please be very careful buying animals from this pet store.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was only 1 golden mini-doodle in the store when I bought the puppy and only 1 shown on the website when I called for a price so variables did not exist. The response does not support that $3400 is the price (or in the ballpark of prices) regularly charged for puppies.  I am not concluding that the business pits customers against each other.  It is more likely that the other interested customer did not exist. The fact that 7 weeks has passed is not relevant.  I called the store on January [redacted] after the puppy was diagnosed with a parasite.  I was told that Shake a Paw would not pay the vet bills, that I should look into whether the health insurance would cover it and I should purchase pills in a pet store which prevent a puppy from eating its stool so as to avoid reinfection.  I called the health insurance company but was told they don't cover pre-existing conditions.  I also bought the pills that prevent dogs from eating their stool and gave them to the puppy. The dog has gone through 2 parasite treatments and still has the parasite and my daughter caught the parasite.  Lodging a complaint was not a rash decision.   I was also away on vacation in February (the dog was in my daughter's possession during that period).  I have attached all of the vet bills.  Some of the charges are for vaccines and are unrelated to the illness and I am not contending that Shake a Paw should pay for those charges.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We agree to refund the customer the amount of $268.30.A check in this amount will be mailed to the customers' home address within 5 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Shake a paw are repeatedly giving false information . PLEASE  type in the usda #[redacted] AT THE USDA WEBSITE ( EXPIRED LICENSE NUMBER AND THE NEW ONE HAVE BOTH THE SAME ADDRESS WHICH IS NOT WHAT SHAKE A PAW LISTED ON CONTRACT BUT IT IS NEXT DOOR TO THE ONE THAT COMES UP FOR STONEHENGE KENNEL) 
USDA WEBSITE  [redacted]
I get results for STEVE K[redacted] - SEE SCREEN CAPTURE BELOW.   
 
[redacted]

[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Shake A Paw Puppies regarding complaint ID [redacted].
Sincerely,
[redacted] And [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In reference to shake a paws message, unfortunate I find there to be incorrect statements.  I was never offered any reimbursement by the "manager " on staff at the time.  In fact when I advised I was going to go to other groups such as Revdex.com and other methods, I was again reminded of the 7day policy.  I would also like to question the fact this "animal" had so many health insurance issues it went unnoticed.  We as first time bunny owners noticed the animal had inconsistent actions and questioned her health.  I was advised the bunny was in your possession for about 3 weeks prior to its release to me.  I question why your trained staff and your vet, which I was advised you had at time of complaint and not verbally when transactions occurred, never recognized these issues.   What is shake a paws policy on making sure these animals are in proper health before release.  Based on my conversation with an outside veterinarian who cared for the bunny before it's death shortly after, there were issues with ear mites, worms,lung and liver issues and these issues did not develop while in my possession but rather has been ongoing prior to  I will be receiving a copy of the report and depending on how shake s paw would like to resolve this will either be going to them or I will be turning over to another team.  Additionally I would like to have provide an update as to the monetary value requested   The veterinarian who cared for the bunny did not charge us for the full treatments to care for the bunny since it past immediately  the amount I am requesting is now 275.00 which includes vet expenses and price of bunny.  I know the hurt you have caused my 6 year old daughter by making her holiday the best ever to a heartbroken child whose pet passed in 3 weeks after receiving her pet, will not be covered in any means Please consider this request to resolve this matter now and without using more of your time
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]