To address the response and attachment - The attachment that Mr [redacted] is providing does not show an advertised sales price of $22,on 1/4/ The price of the vehicle was $23,and that is the same amount that was paid by Mr [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] *** I have been on my credit report today and it still shows an open account with a balance of 6,
Mr [redacted] did indeed purchase a vehicle service contract that covers the engine, transmission, seals & gaskets The service contract is good for as long as he owns the vehicle and does not have a limit on the number of miles he can put on the vehicle While I understand that it can be frustrating and inconvenient when a vehicle becomes in need of repair, we helped him arrange to have the repair made under the vehicle service contract at a [redacted] dealership As far as the claim of avoiding him goes, that is just not true On numerous occasions we have spoken to him, in-person and on the phone, and presented options to try and resolve his issues The credit union that he has a loan through has given specific numbers on the amount of credit they are willing to extend to him We have presented several different solutions to try and satisfy him#We have offered to take the vehicle in on trade for the full amount that is owed and find him another vehicle that fits what his credit union is willing to lend to him#We have offered to satisfy his credit union loan if he returns the vehicle to usOur last contact with Mr [redacted] was on 10/when our General Sales Manager called him again to go over vehicles for the trahe would like, but Mr [redacted] was occupied and did not want to go over them at the time I would encourage him to call or visit our office
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not accept this offer because I do not understand what the charge off is and I returned the plates with the registration on Monday, October 30, dropped off in the mail box slot around 1:50Pm with a rubber band to secure them Until then they explain what they meant by charge off and also to confirm they receive the plates with the registration I will not accept any offers Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [The screenshots are self explanatory and were taken on the night the vehicle was purchased This complaint was filed because there I neglected to catch the oversight on the paperwork and Shannon Motors has failed to acknowledge the error for months now I received no response on emails and excuses on the phone as well as in person This complaint was brought to Revdex.com because Shannon Motors gave me the run around I would have thought that a reputable local business would have caught the oversight for me, their customer, instead of giving me months of excuses and making it seem that they are trying to pull a fast one The first response to this complaint from Shannon stated they honor their online prices I have proved that the car was sold for a higher price than advertised on that same day Now the issue seems to be that I neglected to notice this as I was signed the forms What is the resolution from here?] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] There were deceptive sales practices used to coerce me into purchasing a $2,warranty on a car still covered by the manufacturer's warrantyWhen the car was totaled after months, none of the warranty was refunded, despite that it was never used Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Honestly you should remove my name, my reputation completely because it was less than days that I had the car, I haven't had any charge off for car paymentsAlso I did not even ask for my deposit or even money for the registration backUnless you would refund my money then I will consider the charge off.] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I have added both screenshots with date and with the price.] Regards, [redacted]
The first complaint was in regards to trading in the vehicle with another dealership and now according to the response the vehicle was totaled and the customer sought out a refund from the administrator of the vehicle service contract In regards to the second portion about our sales process, the customer purchased a vehicle service contract which can be used to cover costs associated with vehicle repair, including parts and labor on covered items Shannon Motors does not engage in deceptive sales practices
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy my issues and/or concerns in reference to complaint # [redacted] This business seems to miss the point, as I brought my vehicle in less than two weeks after I purchased the vehicle for the identical problemThey did not offer to fix it at their cost they offered to fix it at half and I chose to deny that due to the lack of faith I had in their facility and paid more than double to have my truck fixedEverything that they "fixed" was broken again in less than a months timeI have learned my lesson dealing with this companyi would keep this open in hopes that I would have the extra insurance that I purchased refunded back to me, but this company is unprofessional and unjust, and I just want this to be over so I am closing this claim, that is the only reasonShannon motors has a really bad name around my state, I just wish I would have known that before buying a $truckI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
When [redacted] decided that she no longer wanted to purchase a vehicle we gladly refunded the money she had given as a down payment She picked up the refund in our office on 12/5/ If there are any additional questions or concerns I would urge her to give us a call at [redacted] so we can address them
We have already agreed with what Mr [redacted] asked for on his desired settlement Due to the short time frame, it will not be on his credit report This is exactly what was asked for
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The vehicle was traded in to the dealer for another car, because it could not be repaired for less than the replacement cost - ie "totaled"It was worth $3k with the damage, and I still owed $12,on the loanThat $12,included $2,for a "lifetime warranty" that I didn't need or wantThe [redacted] warranty covers up to 100,miles, and the vehicle only had 78,when I purchased it from Shannon I am not going to argue with you through Revdex.com messagesI called you and emailed you directly multiple times and did not receive a return callIf you want to speak with me directly, please do soOtherwise, I will proceed with filing suitI am in the process of collecting supporting documentation from other Shannon customers who experienced similar deceptive sales practicesThe only acceptable resolution is a refund of the "warranty" Regards, [redacted]
We apologize for your experience and appreciate your feedbackWe will address this issue in an attempt to prevent it in the futureIf you would like to discuss the situation further, please contact our customer care line at ###-###-#### or email [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I purchased the car on This is a screenshot that I took on that same day of purchase which clearly shows the internet advertised price of $22,998.]
168 Regards,
*** ***
Mr*** contacted us about the accident he was inWe offered to handle the repair or he could take the vehicle a repair facility of his choosingThe issue was the cost of the repair was less than the $deductibleMr*** opted to handle the repair himselfIf he is having any
further issues, or needs assistance renewing his vehicle registration, we are happy to helpHe can come to our office or call our customer service direct line at *** ***
It is difficult to respond to this complaint based on its scopeIt was submitted as an advertising complaint, so I will start thereThis customer claims this vehicle was advertised with a $weekly payment and/or Shannon Motors was advertising $weekly payments in generalNeither claim is
accurate, and I am certain the customer would be unable to produce a copy of any such advertisementThe vehicle the cus***er purchased was never advertised in any way with a stated payment, and Shannon Motors has never advertised a default payment which would apply to every vehicleThis customers other main issue is the value of the vehicleTo claim a *** Tribute is worth $is not reasonableComparable vehicles are currently listed for sale at other dealerships in the area for between $9,- $11,It is also unreasonable for this customer to expect to be reimbursed any moneyAs stated in the complaint, they made approximately the first six months of payments on the leaseThey then continued to use the vehicle for another six months without making paymentsOnly once the leasing company was able to locate the collateral, did this person decide to file a complaint with your office
If this customers' issue is that they leased the vehicle as opposed to financing with a conventional installment contract, we are willing to accommodate thisI would like to make it clear however that it would be virtually impossible for a customer to lease a vehicle here, and leave with the
impression they signed a conventional installment contractAfter a customer is done with their salesperson, a different individual goes over all of the financing paperwork, and everything is clearly explained, including all the termsWe do offer both types of financing, and this customer chose to utilize our leasing option
The sale of this vehicle took place months ago back in January. Online website prices update frequently based on market conditions It is possible that at some point the price showing on the screenshot was listed on our website, but when Mr*** purchased his vehicle our online price was $23,which is the same price agreed upon and paid by Mr***
To address the response and attachment - The attachment that Mr [redacted] is providing does not show an advertised sales price of $22,on 1/4/ The price of the vehicle was $23,and that is the same amount that was paid by Mr [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] *** I have been on my credit report today and it still shows an open account with a balance of 6,
Mr [redacted] did indeed purchase a vehicle service contract that covers the engine, transmission, seals & gaskets The service contract is good for as long as he owns the vehicle and does not have a limit on the number of miles he can put on the vehicle While I understand that it can be frustrating and inconvenient when a vehicle becomes in need of repair, we helped him arrange to have the repair made under the vehicle service contract at a [redacted] dealership As far as the claim of avoiding him goes, that is just not true On numerous occasions we have spoken to him, in-person and on the phone, and presented options to try and resolve his issues The credit union that he has a loan through has given specific numbers on the amount of credit they are willing to extend to him We have presented several different solutions to try and satisfy him#We have offered to take the vehicle in on trade for the full amount that is owed and find him another vehicle that fits what his credit union is willing to lend to him#We have offered to satisfy his credit union loan if he returns the vehicle to usOur last contact with Mr [redacted] was on 10/when our General Sales Manager called him again to go over vehicles for the trahe would like, but Mr [redacted] was occupied and did not want to go over them at the time I would encourage him to call or visit our office
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not accept this offer because I do not understand what the charge off is and I returned the plates with the registration on Monday, October 30, dropped off in the mail box slot around 1:50Pm with a rubber band to secure them Until then they explain what they meant by charge off and also to confirm they receive the plates with the registration I will not accept any offers Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [The screenshots are self explanatory and were taken on the night the vehicle was purchased This complaint was filed because there I neglected to catch the oversight on the paperwork and Shannon Motors has failed to acknowledge the error for months now I received no response on emails and excuses on the phone as well as in person This complaint was brought to Revdex.com because Shannon Motors gave me the run around I would have thought that a reputable local business would have caught the oversight for me, their customer, instead of giving me months of excuses and making it seem that they are trying to pull a fast one The first response to this complaint from Shannon stated they honor their online prices I have proved that the car was sold for a higher price than advertised on that same day Now the issue seems to be that I neglected to notice this as I was signed the forms What is the resolution from here?] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] There were deceptive sales practices used to coerce me into purchasing a $2,warranty on a car still covered by the manufacturer's warrantyWhen the car was totaled after months, none of the warranty was refunded, despite that it was never used Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Honestly you should remove my name, my reputation completely because it was less than days that I had the car, I haven't had any charge off for car paymentsAlso I did not even ask for my deposit or even money for the registration backUnless you would refund my money then I will consider the charge off.] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I have added both screenshots with date and with the price.] Regards, [redacted]
The first complaint was in regards to trading in the vehicle with another dealership and now according to the response the vehicle was totaled and the customer sought out a refund from the administrator of the vehicle service contract In regards to the second portion about our sales process, the customer purchased a vehicle service contract which can be used to cover costs associated with vehicle repair, including parts and labor on covered items Shannon Motors does not engage in deceptive sales practices
Shannon Motors is willing to refund any deposit this customer madeThey may come to the dealership at their convenience to pick it up
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy my issues and/or concerns in reference to complaint # [redacted] This business seems to miss the point, as I brought my vehicle in less than two weeks after I purchased the vehicle for the identical problemThey did not offer to fix it at their cost they offered to fix it at half and I chose to deny that due to the lack of faith I had in their facility and paid more than double to have my truck fixedEverything that they "fixed" was broken again in less than a months timeI have learned my lesson dealing with this companyi would keep this open in hopes that I would have the extra insurance that I purchased refunded back to me, but this company is unprofessional and unjust, and I just want this to be over so I am closing this claim, that is the only reasonShannon motors has a really bad name around my state, I just wish I would have known that before buying a $truckI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
When [redacted] decided that she no longer wanted to purchase a vehicle we gladly refunded the money she had given as a down payment She picked up the refund in our office on 12/5/ If there are any additional questions or concerns I would urge her to give us a call at [redacted] so we can address them
We have already agreed with what Mr [redacted] asked for on his desired settlement Due to the short time frame, it will not be on his credit report This is exactly what was asked for
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The vehicle was traded in to the dealer for another car, because it could not be repaired for less than the replacement cost - ie "totaled"It was worth $3k with the damage, and I still owed $12,on the loanThat $12,included $2,for a "lifetime warranty" that I didn't need or wantThe [redacted] warranty covers up to 100,miles, and the vehicle only had 78,when I purchased it from Shannon I am not going to argue with you through Revdex.com messagesI called you and emailed you directly multiple times and did not receive a return callIf you want to speak with me directly, please do soOtherwise, I will proceed with filing suitI am in the process of collecting supporting documentation from other Shannon customers who experienced similar deceptive sales practicesThe only acceptable resolution is a refund of the "warranty" Regards, [redacted]
We apologize for your experience and appreciate your feedbackWe will address this issue in an attempt to prevent it in the futureIf you would like to discuss the situation further, please contact our customer care line at ###-###-#### or email [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I purchased the car on This is a screenshot that I took on that same day of purchase which clearly shows the internet advertised price of $22,998.]
168 Regards,
*** ***
Mr*** contacted us about the accident he was inWe offered to handle the repair or he could take the vehicle a repair facility of his choosingThe issue was the cost of the repair was less than the $deductibleMr*** opted to handle the repair himselfIf he is having any
further issues, or needs assistance renewing his vehicle registration, we are happy to helpHe can come to our office or call our customer service direct line at *** ***
It is difficult to respond to this complaint based on its scopeIt was submitted as an advertising complaint, so I will start thereThis customer claims this vehicle was advertised with a $weekly payment and/or Shannon Motors was advertising $weekly payments in generalNeither claim is
accurate, and I am certain the customer would be unable to produce a copy of any such advertisementThe vehicle the cus***er purchased was never advertised in any way with a stated payment, and Shannon Motors has never advertised a default payment which would apply to every vehicleThis customers other main issue is the value of the vehicleTo claim a *** Tribute is worth $is not reasonableComparable vehicles are currently listed for sale at other dealerships in the area for between $9,- $11,It is also unreasonable for this customer to expect to be reimbursed any moneyAs stated in the complaint, they made approximately the first six months of payments on the leaseThey then continued to use the vehicle for another six months without making paymentsOnly once the leasing company was able to locate the collateral, did this person decide to file a complaint with your office
If this customers' issue is that they leased the vehicle as opposed to financing with a conventional installment contract, we are willing to accommodate thisI would like to make it clear however that it would be virtually impossible for a customer to lease a vehicle here, and leave with the
impression they signed a conventional installment contractAfter a customer is done with their salesperson, a different individual goes over all of the financing paperwork, and everything is clearly explained, including all the termsWe do offer both types of financing, and this customer chose to utilize our leasing option
The sale of this vehicle took place months ago back in January. Online website prices update frequently based on market conditions It is possible that at some point the price showing on the screenshot was listed on our website, but when Mr*** purchased his vehicle our online price was $23,which is the same price agreed upon and paid by Mr***