[redacted],I apologize for your difficulties with your washer, and Appliance Factory will do everything within our power to take care of your situation. Please contact us at the store so we may discuss a resolution that is to your satisfaction.Thank you,[redacted]
We apologize that Mr. and Mrs. [redacted] have had an unsatisfactory experience with Appliance Factory. We appreciate the feedback and we do take our customer service very seriously so will be sure to use this as a training opportunity. Should Mr. and Mrs. [redacted] have any further issues, please do not...
hesitate to contact us back. Thank you,[redacted]Customer Service Manager
Applinace Factory apologizes for not meeting Ms. [redacted] expectations. It is our sincere hope to make every customer a Raving Fan!Ms. [redacted] purchased an Out of Box [redacted] Washing machine. Ms. [redacted] had a European Outlet installed in home. Our Delivery crew hooked up the unit to another...
plug and tested the unit. I walked Ms. [redacted] through usage and how to pause the machine. The Machine was functioning until Ms. [redacted] had an electrician come and move the outlet behind the machine. We have images of the European outlet that was originally installed. This has most likely created the issue. We attempted to have [redacted] service her machine based upon manufactures warranty but the customer refused. Since the Machine is in her home and tested functioning, it needs to be serviced to find true cause. The same day the above was happening Ms [redacted] signed for and accepted a GE dryer which she gave confirmation over the course of a week because the compact machine that was requested originally was ventless and Ms [redacted] could not see behind her machine originally to tell whether she had a vented or vent less unit, and Bosch makes both. We accommodated Ms. [redacted] at no additional charge and upgraded her to a factory sealed GE and redelivered at no extra cost. We absolutely credited back Ms [redacted] for the product she hadn’t received. It was after the above that Ms [redacted] Charged back the cost of the Machines that had been successfully delivered and tested. We would love to help Ms [redacted] get service to her machine that ceased to function as per the manufactures warranties. AF believes washer issue is a result of improper electrical in the home. If this is the case, customer is responsible for correcting issue. AF will do everything in our power to help resolve her issue. Again, we sincerely apologize for any inconvenience.
This customer purchased by cash so the refund was done through our check request process.It was approved and awaiting completion. Customer has been informed that the refund will take some time to arrive to his home.As of today, Thursday 4/28/16, the $35 delivery refund request has been...
processed and the check will be cut and signed on Friday, it should be in the mail by Monday afternoon May 2, 2016.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We have been in regular contact with the business and continue to work toward a resolution. but we still have not reached an acceptable resolution with regards to the washing machine
Sincerely,
[redacted]
[redacted],I apologize for your difficulties with your washer, and Appliance Factory will do everything within our power to take care of your situation. Please contact us at the store so we may discuss a resolution that is to your satisfaction.Thank you,[redacted]
We apologize that Mr. and Mrs. [redacted] have had an unsatisfactory experience with Appliance Factory. We appreciate the feedback and we do take our customer service very seriously so will be sure to use this as a training opportunity. Should Mr. and Mrs. [redacted] have any further issues, please do not...
hesitate to contact us back. Thank you,[redacted]Customer Service Manager
Applinace Factory apologizes for not meeting Ms. [redacted] expectations. It is our sincere hope to make every customer a Raving Fan!Ms. [redacted] purchased an Out of Box [redacted] Washing machine. Ms. [redacted] had a European Outlet installed in home. Our Delivery crew hooked up the unit to another...
plug and tested the unit. I walked Ms. [redacted] through usage and how to pause the machine. The Machine was functioning until Ms. [redacted] had an electrician come and move the outlet behind the machine. We have images of the European outlet that was originally installed. This has most likely created the issue. We attempted to have [redacted] service her machine based upon manufactures warranty but the customer refused. Since the Machine is in her home and tested functioning, it needs to be serviced to find true cause. The same day the above was happening Ms [redacted] signed for and accepted a GE dryer which she gave confirmation over the course of a week because the compact machine that was requested originally was ventless and Ms [redacted] could not see behind her machine originally to tell whether she had a vented or vent less unit, and Bosch makes both. We accommodated Ms. [redacted] at no additional charge and upgraded her to a factory sealed GE and redelivered at no extra cost. We absolutely credited back Ms [redacted] for the product she hadn’t received. It was after the above that Ms [redacted] Charged back the cost of the Machines that had been successfully delivered and tested. We would love to help Ms [redacted] get service to her machine that ceased to function as per the manufactures warranties. AF believes washer issue is a result of improper electrical in the home. If this is the case, customer is responsible for correcting issue. AF will do everything in our power to help resolve her issue. Again, we sincerely apologize for any inconvenience.
This customer purchased by cash so the refund was done through our check request process.It was approved and awaiting completion. Customer has been informed that the refund will take some time to arrive to his home.As of today, Thursday 4/28/16, the $35 delivery refund request has been...
processed and the check will be cut and signed on Friday, it should be in the mail by Monday afternoon May 2, 2016.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We have been in regular contact with the business and continue to work toward a resolution. but we still have not reached an acceptable resolution with regards to the washing machine
Sincerely,
[redacted]