Complaint: ***
I am rejecting this response because:It is unfortunate Brand Services is not taking any responsibility as the floor was damaged by the tech unplugging the power cord which caused the coils to defrost which the water then damaged the floor. It should be noted that Brand is now not talking about the special tool that they said was needed for the repair as they know unplugging an appliance does need a special tool. They throw out unsubstantiated claims to muddy the water.In regards to their investigator, I want to make it very clear that the investigator works for the company that owns Brand Services. This was not an independent investigator which would come to a fair and reasonable conclusion. It is very clear this investigator is taking the side of the company who he works for. Just so you know, this investigator said if it were him, he would pay out this claim to keep the customer happy. He also went on to say this company does not like to pay out on claims in order to not set a precedent no matter if it was the companies fault or not.This company is an absolute scam and truly does not believe in doing what is right. I want any potential customer to seriously consider not using this unethical company
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/10/15) */
October 15,
Denver/Boulder Revdex.com
Cherokee Street
Denver, CO XXXXX
Attn: *** ***
RE: *** *** Case# XXXXXXXX
Ms*** ***
Thank you for forwarding the letter to us from Mr***
***The letter stated that he has had difficulty getting his unit repaired
I have investigated the issues and reviewed the serviceI am only able to respond with regards to the technician and service supplied by Brand Source ServiceI do not have influence or control regarding Appliance Factory Outlet or Product Protection Plus, the consumer would want to contact them directly
We received a request for service on a GE Washer on 08/08/stating unit will not start unless the main power is resetWe contacted the consumer's warranty and received authorization for the service callThe technician arrived on site on 8/13/15, diagnosed the start button actuator broken loose from it's mount, this is part of the unit's backsplashPer GE, the part is currently on backorder and has a projected ETA of ?
*** *** *** owns the contract and controls how the unit is resolved*** *** *** is the company to contact regarding the consumer's request for replacement
I apologize for any inconvenience this has caused Mr*** ***Brand Source Services continues to refine and update it's policies and procedures to provide the customer with above satisfactory service
Sincerely,
*** ***
Brand Source Services
July 13, Denver/Boulder Revdex.com *** *** *** *** ** *** Attn: *** *** RE: Ms*** * ***, Case Ms*** ***, Thank you for forwarding the letter to us from *** *** * ***. The letter
stated she has had service visits and unit is not fixed, she is requesting the dishwasher be removed and her money refunded I have investigated the issues and reviewed the service. On 04/19/we received a request for service on a Bosch dishwasher intial warranty stating the unit is not draining and has an error code of E01. Part was prescreened and preordered, drain pump. Part was received and service was scheduled for 05/20/16. The service technician diagnosed a faulty heater motor, part was ordered Consumer was contacted part had been received, service was scheduled for 06/08/16, unable to service the consumer. We had left messages for consumer on 06/10/16, 06/13/16, 06/15/16, 06/20/and 06/22/16. Ms*** * *** contacted us on 06/23/and informed us she no longer wanted us to service the unit and she was contacting Bosch directly We were asked not to complete service, we had performed service callWe do not have any authorization to provide a replacement or a refund. Ms*** * *** would need to contact Bosch for replacement, Bosch owns the rights to the warranty on her machine. For a refund, Ms*** * *** would need to contact the place of purchase At this time, we consider this to be a closed case. We are available to continue service on the Bosch dishwasher if Ms*** * *** elects for this option I apologize for any inconvenience this has caused Ms*** * ***. *** *** *** continues to refine and update it’s policies and procedures to provide the customer with above satisfactory service. Sincerely, *** *** *** *** ***
Appliance Factory is so sorry to hear about your situationWhen you contacted the store we offered to help you contact an authorized ** service provider which from our understanding is scheduled to service and inspect the unit on 5/18/18. Hopefully the manufacturer can fix the issue in a
timely mannerUnfortunately the manufacturer must have the opportunity to inspect and service the unitIf ** authorizes an exchange, Appliance Factory is happy to facilitate that exchangeAs far as the food loss, please reach out to the manufacturer ** to see if they can compensate or reimburse you for this unfortunate loss. Thank you!Nate N***Store Manager
Customer had this washer delivered the 19th of FebruaryTh unit came with day guarantee included, that covers a swap outI offer every single one of my customers a year guarantee extension And in this case it was deniedThe customer's days was up on the 21stCustomer called the 24thI
told them it sounded like a control board issue and if the product didn't work from day one we should have been notified that same day so we could have handled this right then and thereFrom there I also looked up the part she needed and offered her a discounted price because of her previous purchaseI also informed her that if she wanted our company to install it, there would be a service feeCustomer was not interested at that at all and felt she didn't have to pay even after her guarantee was up.Respectfully, Richard R***
Complaint: ***
I am rejecting this response because: What the person that has taken the photo has failed to show or explain is that piece of wood it is sitting on is attached to a concrete floorand is also attached to the wallsThat piece of wood was put in so that a block could be installed in front of the legs of the washer to keep the washer from walking into the bi-fold doors and pinning the doors closed (which is has done beforeNow I don't know if you have ever tried to move a loaded washing machine that didn't spin out fully because it couldn't balance with one arm because that is all you could fit through the doorwell I tried itwasn't going to happeni had to remove the doorswhich would mean that the washer was having balancing issues before the wood was put in placethat wood is the same lumber that is used in the framing of the floor for a housewhich would be a stable platform and within specificationand that wood is also attached to the concrete floor by the use of masonry anchorsand yes months has passedI have been trying to get this resolved for that longand now I am having problems with my dryerin which I am sure in some way the machine responding really slowand sometimes will not turn on unless unplugged for minutes will also be the fault of the woodor the fear of being charged because there will be lint inside the machine which then falls into your companies classification of debris and I will be charged once againYour representative stated to me that if I bought dollar rubber feet this would solve the problemNow my thought process on this is if you take block of rubber (as these feet were described to me) and put them under the existing feet of the machine (as this was described to me as well) would cause the machine to be on an unstable surfacerubber flexes and moves around it will absorb vibration so it does not transfer to another surfaceit doesn't stop the vibrationit isn't my floor that is shaking causing the machine to vibratein fact because the rubber would have "give" or flexibility to it, it would in fact make the problem worse
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID We received our replacement refrigerator yesterday, Feb2nd, The broken refrigerator was removed and the replacement installed successfullyThe 2nd delivery crew was very competent and professional, unlike the delivery crew that brought and damaged the original refrigerator. So this response is accepted and the complaint resolved.
Sincerely,
*** ***
Final Consumer Response /* (2000, 10, 2015/08/18) */
Appliance Factory Outlet agreed to refund the full amount of the purchase price of the air conditioner, the service agreement & also $of the installation charge as requestedAccording to the store manager he was out of the loop & this
should have been taken care of immediatelyHe has been more than helpful since the day the company was contacted by you so I *** accept that it was an oversight on the part of the sales staff in the store & not the company itselfThank you for your help because that seems to be what jolted everyone into action
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
This customer had an issue when purchasing a used appliances from A Affordable Used appliancesUnfortunately she had multiple warranty issues and exchangesWe worked together with her, to upgrade this customer to a new in box appliance to avoid any further issuesShe was very
understanding and we were able to resolve the issue as of 2/27/We also gave her a free year major component warranty on her new appliance
Appliance Factory sincerely apologizes for not meeting Mr ***’s expectationsIt is our wish to provide excellent customer service to all of our customersWe have determined our team did everything possible to help Mr. *** select an electric slirange that filled his needsOur store showed exact unit to Mr *** during his visit, provided specifications in size, cut out and power sourceMr. *** signed off he would be responsible for ensuring selection would work properly for his applicationHe signed if unit did not work there would be a 25% restock fee to return unit to vendorWithout visiting Mr. ***’s home there would be no way to identify a downdraft situation unless he communicated it to us.We waived all restock fees and re-deliveries. Our regional manager contacted Mr *** to see if we could come up with a win win solutionIt was found on Mr ***’s account we owed him a $refund after the numerous transactions to correct the issueThis has been refunded to Mr. ***’s and should post to his account this weekIt takes to days for refunds to post to consumer accountsAppliance Factory has done everything to resolve this issueAppliance Factory found a great solution at the lowest price to replace the unit 1st selectedMr. *** has his new unit installed and working in his homeMr. *** refuses to take any responsibility for creating and working through issue with usCustomer has only paid for product he currently has and is satisfied withAlthough we have done everything Mr *** asked for including waiving the entire $restock, he continues his attacksAt this time Appliance Factory considers this issue resolved and at an impasse with Mr. ***AF would like to avoid doing any future business with Mr ***
Initial Business Response /* (1000, 6, 2015/09/23) */
Appliance Factory & Mattress Kingdom apologizes for not meeting *** ***'s expectationsIt is always our sincere hope to provide excellent customer serviceWe are looking into why you are having a hard time getting Maytag to find a
service provider in your areaWe *** follow up on this immediately to ensure you get service or replace unit
Unfortunately, Appliance Factory *** not take responsibility for the damaged caused to your vehicle while backing into our loading dockThe operator of a motor vehicle is solely responsibleWe *** be in contact with you by end of day 9/23/with a resolution to your Maytag error code issueAgain, we sincerely apologize for not meeting all of your expectations
Initial Consumer Rebuttal /* (3000, 8, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Number 1, the washing machine never worked from day and secondly, I had my SUV parked where it should have been and Brandon insisted I back it up and was waving me backHe let me hit it before he said stopHe stated he spoke with his boss and for me to send estimates which I didHe knows it was his faultThird, you sold me a dented product and then a supposed washing machine that did not work and still doesn't workYour website stated that you test all of your merchandiseIf that is true, I would not be going through thisSo now, I have a dented refrigerator, a washing machine that doesn't work and a damaged vehicle and the company that caused this *** not return phone calls including calls to the presidents desk
Final Business Response /* (4000, 13, 2015/10/28) */
Appliance Factory apologizing for not meeting your expectationsOur records show your washer issue has been correctedWe hope it has been resolved to your satisfactionAs far as backing your vehicle into our loading dock, unfortunately the operator of any motor vehicle is solely responsible for damage resulting from operationWe *** reach out to you to ensure your washer matter has been completely resolved to your satisfactionAppliance Factory considers this matter resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
It was a very unfortunate situation and instead of requiring service because the freezer was in the house for over a month we made an exchange on 6/2/for another freezer The food loss guarantee is for $per cubic foot and informed the customer how to go through the process of getting that
reimbursement We strive to provide the best customer service possible to every customer and must follow our policies that are in place for the best interest of the customer and the company
Complaint: ***
I am rejecting this response because: I've never received any warrantyLast week I received a *** copy of an instruction manual after a month or more probably becauseI've contacted the Revdex.com as well as *** and *** Electric. These people are chronic liarsIt's just unbelievableI would like not to have them or their unsupported products hereI was not able to get extended waranties for either product when I purchased them. Eventually some man from their' media' department offerred me a limited waranty for the dryerI refused it because I want a real waranty but mostly I don't want to do business with either AFO or their affiliatesThis is just amazingly dishonestPlease ask them to retrieve these itemsI don't want them in my houseThese people do not stand behind their products as demonstrated by their failure to do the right thing at the right time, not only when prompted by my letters and calls to you and the manufacturersThey sell broken, previously used productsNot just scratch and dents
Sincerely,
*** ***
*** ** *** ***
*** *** ***
*** *** ***
*** * ** *** ***
*** *** *** *** *** Ms***, Thank you for forwarding us the letter from Mr *** ***, he is requesting a refund of the part purchased on 8/23/for the amount
of $201.91 As of 8/26/16 we have refunded the purchase provided Mr *** returns the part. We apologize for any inconvenience this has caused Mr *** ***. Affordable Used Appliances and Parts continues to refine and update its policies and procedures to provide the customer with above satisfactory service. Sincerely, *** ***Operations Manager
Complaint: ***
I am rejecting this response because: the business is not telling the truthMy family and I have already been suffering since the 23rd which was days! And appliance factory wasn't doing any work about itYou guys told me toAnd my sales guy *** did not tell me that was a floor model or what year it isI bet you don't know what year your fridge is in your houseMy husband even went to the district store manager *** and asked him what a few refrigerators were and HE couldn't even tell himPoint is nobody told us it was a display or what yearHow was I suppose to knowI disagreeI should not have to pay a penny for how I was treated and what I my family went through! That is not how you treat a customer rightFair exampleWhen you reserve a car and you get to the counter and they don't have your carThey give you a complimentary upgradeThey do not make you pay more money cause it would be wrongYou get what I'm sayingBut let's say that car broke for days and your trip with your family with young kids was daysYou think you should pay for your rental car? After waiting for the tow truck guy, leaking gas with no heater or ac?NO! Absolutely Not! Same thing in the situation with this fridgeI want appliance factory to do the right thingIt's about the principleDo the right thing with your consumers.
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/09/10) */
*** and ***
I'm so sorry that this was handled so poorlyI'm glad that we finally got the product in your home and done rightI would like to say thanks for letting me personally come out to your home and make sure that we did things
correctlyThis was a hard thing for you to go throughI hope that you *** accept our apologizes
Thanks, *** ***
Complaint: ***
I am rejecting this response because:It is unfortunate Brand Services is not taking any responsibility as the floor was damaged by the tech unplugging the power cord which caused the coils to defrost which the water then damaged the floor. It should be noted that Brand is now not talking about the special tool that they said was needed for the repair as they know unplugging an appliance does need a special tool. They throw out unsubstantiated claims to muddy the water.In regards to their investigator, I want to make it very clear that the investigator works for the company that owns Brand Services. This was not an independent investigator which would come to a fair and reasonable conclusion. It is very clear this investigator is taking the side of the company who he works for. Just so you know, this investigator said if it were him, he would pay out this claim to keep the customer happy. He also went on to say this company does not like to pay out on claims in order to not set a precedent no matter if it was the companies fault or not.This company is an absolute scam and truly does not believe in doing what is right. I want any potential customer to seriously consider not using this unethical company
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/10/15) */
October 15,
Denver/Boulder Revdex.com
Cherokee Street
Denver, CO XXXXX
Attn: *** ***
RE: *** *** Case# XXXXXXXX
Ms*** ***
Thank you for forwarding the letter to us from Mr***
***The letter stated that he has had difficulty getting his unit repaired
I have investigated the issues and reviewed the serviceI am only able to respond with regards to the technician and service supplied by Brand Source ServiceI do not have influence or control regarding Appliance Factory Outlet or Product Protection Plus, the consumer would want to contact them directly
We received a request for service on a GE Washer on 08/08/stating unit will not start unless the main power is resetWe contacted the consumer's warranty and received authorization for the service callThe technician arrived on site on 8/13/15, diagnosed the start button actuator broken loose from it's mount, this is part of the unit's backsplashPer GE, the part is currently on backorder and has a projected ETA of ?
*** *** *** owns the contract and controls how the unit is resolved*** *** *** is the company to contact regarding the consumer's request for replacement
I apologize for any inconvenience this has caused Mr*** ***Brand Source Services continues to refine and update it's policies and procedures to provide the customer with above satisfactory service
Sincerely,
*** ***
Brand Source Services
July 13, Denver/Boulder Revdex.com *** *** *** *** ** *** Attn: *** *** RE: Ms*** * ***, Case Ms*** ***, Thank you for forwarding the letter to us from *** *** * ***. The letter
stated she has had service visits and unit is not fixed, she is requesting the dishwasher be removed and her money refunded I have investigated the issues and reviewed the service. On 04/19/we received a request for service on a Bosch dishwasher intial warranty stating the unit is not draining and has an error code of E01. Part was prescreened and preordered, drain pump. Part was received and service was scheduled for 05/20/16. The service technician diagnosed a faulty heater motor, part was ordered Consumer was contacted part had been received, service was scheduled for 06/08/16, unable to service the consumer. We had left messages for consumer on 06/10/16, 06/13/16, 06/15/16, 06/20/and 06/22/16. Ms*** * *** contacted us on 06/23/and informed us she no longer wanted us to service the unit and she was contacting Bosch directly We were asked not to complete service, we had performed service callWe do not have any authorization to provide a replacement or a refund. Ms*** * *** would need to contact Bosch for replacement, Bosch owns the rights to the warranty on her machine. For a refund, Ms*** * *** would need to contact the place of purchase At this time, we consider this to be a closed case. We are available to continue service on the Bosch dishwasher if Ms*** * *** elects for this option I apologize for any inconvenience this has caused Ms*** * ***. *** *** *** continues to refine and update it’s policies and procedures to provide the customer with above satisfactory service. Sincerely, *** *** *** *** ***
Appliance Factory is so sorry to hear about your situationWhen you contacted the store we offered to help you contact an authorized ** service provider which from our understanding is scheduled to service and inspect the unit on 5/18/18. Hopefully the manufacturer can fix the issue in a
timely mannerUnfortunately the manufacturer must have the opportunity to inspect and service the unitIf ** authorizes an exchange, Appliance Factory is happy to facilitate that exchangeAs far as the food loss, please reach out to the manufacturer ** to see if they can compensate or reimburse you for this unfortunate loss. Thank you!Nate N***Store Manager
Customer had this washer delivered the 19th of FebruaryTh unit came with day guarantee included, that covers a swap outI offer every single one of my customers a year guarantee extension And in this case it was deniedThe customer's days was up on the 21stCustomer called the 24thI
told them it sounded like a control board issue and if the product didn't work from day one we should have been notified that same day so we could have handled this right then and thereFrom there I also looked up the part she needed and offered her a discounted price because of her previous purchaseI also informed her that if she wanted our company to install it, there would be a service feeCustomer was not interested at that at all and felt she didn't have to pay even after her guarantee was up.Respectfully, Richard R***
Complaint: ***
I am rejecting this response because: What the person that has taken the photo has failed to show or explain is that piece of wood it is sitting on is attached to a concrete floorand is also attached to the wallsThat piece of wood was put in so that a block could be installed in front of the legs of the washer to keep the washer from walking into the bi-fold doors and pinning the doors closed (which is has done beforeNow I don't know if you have ever tried to move a loaded washing machine that didn't spin out fully because it couldn't balance with one arm because that is all you could fit through the doorwell I tried itwasn't going to happeni had to remove the doorswhich would mean that the washer was having balancing issues before the wood was put in placethat wood is the same lumber that is used in the framing of the floor for a housewhich would be a stable platform and within specificationand that wood is also attached to the concrete floor by the use of masonry anchorsand yes months has passedI have been trying to get this resolved for that longand now I am having problems with my dryerin which I am sure in some way the machine responding really slowand sometimes will not turn on unless unplugged for minutes will also be the fault of the woodor the fear of being charged because there will be lint inside the machine which then falls into your companies classification of debris and I will be charged once againYour representative stated to me that if I bought dollar rubber feet this would solve the problemNow my thought process on this is if you take block of rubber (as these feet were described to me) and put them under the existing feet of the machine (as this was described to me as well) would cause the machine to be on an unstable surfacerubber flexes and moves around it will absorb vibration so it does not transfer to another surfaceit doesn't stop the vibrationit isn't my floor that is shaking causing the machine to vibratein fact because the rubber would have "give" or flexibility to it, it would in fact make the problem worse
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID We received our replacement refrigerator yesterday, Feb2nd, The broken refrigerator was removed and the replacement installed successfullyThe 2nd delivery crew was very competent and professional, unlike the delivery crew that brought and damaged the original refrigerator. So this response is accepted and the complaint resolved.
Sincerely,
*** ***
This issue has been turned over to our processing department for payment of amount disputed
Final Consumer Response /* (2000, 10, 2015/08/18) */
Appliance Factory Outlet agreed to refund the full amount of the purchase price of the air conditioner, the service agreement & also $of the installation charge as requestedAccording to the store manager he was out of the loop & this
should have been taken care of immediatelyHe has been more than helpful since the day the company was contacted by you so I *** accept that it was an oversight on the part of the sales staff in the store & not the company itselfThank you for your help because that seems to be what jolted everyone into action
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
This customer had an issue when purchasing a used appliances from A Affordable Used appliancesUnfortunately she had multiple warranty issues and exchangesWe worked together with her, to upgrade this customer to a new in box appliance to avoid any further issuesShe was very
understanding and we were able to resolve the issue as of 2/27/We also gave her a free year major component warranty on her new appliance
Appliance Factory sincerely apologizes for not meeting Mr ***’s expectationsIt is our wish to provide excellent customer service to all of our customersWe have determined our team did everything possible to help Mr. *** select an electric slirange that filled his needsOur store showed exact unit to Mr *** during his visit, provided specifications in size, cut out and power sourceMr. *** signed off he would be responsible for ensuring selection would work properly for his applicationHe signed if unit did not work there would be a 25% restock fee to return unit to vendorWithout visiting Mr. ***’s home there would be no way to identify a downdraft situation unless he communicated it to us.We waived all restock fees and re-deliveries. Our regional manager contacted Mr *** to see if we could come up with a win win solutionIt was found on Mr ***’s account we owed him a $refund after the numerous transactions to correct the issueThis has been refunded to Mr. ***’s and should post to his account this weekIt takes to days for refunds to post to consumer accountsAppliance Factory has done everything to resolve this issueAppliance Factory found a great solution at the lowest price to replace the unit 1st selectedMr. *** has his new unit installed and working in his homeMr. *** refuses to take any responsibility for creating and working through issue with usCustomer has only paid for product he currently has and is satisfied withAlthough we have done everything Mr *** asked for including waiving the entire $restock, he continues his attacksAt this time Appliance Factory considers this issue resolved and at an impasse with Mr. ***AF would like to avoid doing any future business with Mr ***
Initial Business Response /* (1000, 6, 2015/09/23) */
Appliance Factory & Mattress Kingdom apologizes for not meeting *** ***'s expectationsIt is always our sincere hope to provide excellent customer serviceWe are looking into why you are having a hard time getting Maytag to find a
service provider in your areaWe *** follow up on this immediately to ensure you get service or replace unit
Unfortunately, Appliance Factory *** not take responsibility for the damaged caused to your vehicle while backing into our loading dockThe operator of a motor vehicle is solely responsibleWe *** be in contact with you by end of day 9/23/with a resolution to your Maytag error code issueAgain, we sincerely apologize for not meeting all of your expectations
Initial Consumer Rebuttal /* (3000, 8, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Number 1, the washing machine never worked from day and secondly, I had my SUV parked where it should have been and Brandon insisted I back it up and was waving me backHe let me hit it before he said stopHe stated he spoke with his boss and for me to send estimates which I didHe knows it was his faultThird, you sold me a dented product and then a supposed washing machine that did not work and still doesn't workYour website stated that you test all of your merchandiseIf that is true, I would not be going through thisSo now, I have a dented refrigerator, a washing machine that doesn't work and a damaged vehicle and the company that caused this *** not return phone calls including calls to the presidents desk
Final Business Response /* (4000, 13, 2015/10/28) */
Appliance Factory apologizing for not meeting your expectationsOur records show your washer issue has been correctedWe hope it has been resolved to your satisfactionAs far as backing your vehicle into our loading dock, unfortunately the operator of any motor vehicle is solely responsible for damage resulting from operationWe *** reach out to you to ensure your washer matter has been completely resolved to your satisfactionAppliance Factory considers this matter resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
It was a very unfortunate situation and instead of requiring service because the freezer was in the house for over a month we made an exchange on 6/2/for another freezer The food loss guarantee is for $per cubic foot and informed the customer how to go through the process of getting that
reimbursement We strive to provide the best customer service possible to every customer and must follow our policies that are in place for the best interest of the customer and the company
Complaint: ***
I am rejecting this response because: I've never received any warrantyLast week I received a *** copy of an instruction manual after a month or more probably becauseI've contacted the Revdex.com as well as *** and *** Electric. These people are chronic liarsIt's just unbelievableI would like not to have them or their unsupported products hereI was not able to get extended waranties for either product when I purchased them. Eventually some man from their' media' department offerred me a limited waranty for the dryerI refused it because I want a real waranty but mostly I don't want to do business with either AFO or their affiliatesThis is just amazingly dishonestPlease ask them to retrieve these itemsI don't want them in my houseThese people do not stand behind their products as demonstrated by their failure to do the right thing at the right time, not only when prompted by my letters and calls to you and the manufacturersThey sell broken, previously used productsNot just scratch and dents
Sincerely,
*** ***
*** ** *** ***
*** *** ***
*** *** ***
*** * ** *** ***
*** *** *** *** *** Ms***, Thank you for forwarding us the letter from Mr *** ***, he is requesting a refund of the part purchased on 8/23/for the amount
of $201.91 As of 8/26/16 we have refunded the purchase provided Mr *** returns the part. We apologize for any inconvenience this has caused Mr *** ***. Affordable Used Appliances and Parts continues to refine and update its policies and procedures to provide the customer with above satisfactory service. Sincerely, *** ***Operations Manager
Dear Mr*** Per the conversation you had earlier with Mike Vthere is a plan in place to get your issues resolvedThank you
Complaint: ***
I am rejecting this response because: the business is not telling the truthMy family and I have already been suffering since the 23rd which was days! And appliance factory wasn't doing any work about itYou guys told me toAnd my sales guy *** did not tell me that was a floor model or what year it isI bet you don't know what year your fridge is in your houseMy husband even went to the district store manager *** and asked him what a few refrigerators were and HE couldn't even tell himPoint is nobody told us it was a display or what yearHow was I suppose to knowI disagreeI should not have to pay a penny for how I was treated and what I my family went through! That is not how you treat a customer rightFair exampleWhen you reserve a car and you get to the counter and they don't have your carThey give you a complimentary upgradeThey do not make you pay more money cause it would be wrongYou get what I'm sayingBut let's say that car broke for days and your trip with your family with young kids was daysYou think you should pay for your rental car? After waiting for the tow truck guy, leaking gas with no heater or ac?NO! Absolutely Not! Same thing in the situation with this fridgeI want appliance factory to do the right thingIt's about the principleDo the right thing with your consumers.
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/09/10) */
*** and ***
I'm so sorry that this was handled so poorlyI'm glad that we finally got the product in your home and done rightI would like to say thanks for letting me personally come out to your home and make sure that we did things
correctlyThis was a hard thing for you to go throughI hope that you *** accept our apologizes
Thanks, *** ***