Mr*** filed a damage claim with the manufacture, GE, before contacting Appliance FactoryOnly after GE denied the claim, did he contact us to demand we pay for his alleged damaged floorWe have worked to resolve this claim and simply asked him for proofMr*** has stated numerous times,
over the past months, that he has videos and other documents that prove he suffered water damage to his floors as a result of Appliance Factory not installing his dishwasher properly; but he has refused to provide this proof to us, Appliance FactoryInstead he has just provided us with GE's form denying his claimGE's denial does not provide any proof that Mr*** suffered water damage and it also does not show that Appliance Factory was negligent.Once we insisted he provide proof that we were negligent, Mr*** threatened he would "expose" Appliance Factory by uploading these videos he allegedly has to YouTube unless we paid him or refunded him for all of the appliances he purchasedWhen we refused to be extorted, Mr*** threatened to have his lawyers sue usAppliance Factory was then left with no choice but to send this customer service issue/damage investigation to our Legal department to defend ourselves against a law suit So now this is a legal matter and Mr*** and his attorneys have been communicating with Appliance Factory's attorneys
Ms*** ***, Thank you for forwarding the letter to us from Ms*** ***. The letter stated she has been charged for a service repair she believes should be covered by the payment for the first repair I have investigated the issues and reviewed the
service. On 05/31/we received a request for service on a GE Dishwasher from Mr*** ***, landlord, requested we schedule with tenant, *** ***, dishwasher was leaking On 06/01/16, technician diagnosed plugged drain hose, received authorization, cleared the drain hose and charged $for completed service. On 06/17/received callback stating unit is leaking and not draining, provided service under day warranty, found the hoses kinked, causing water to back out of the valve. Corrected the hoses, provided education on how to monitor the hoses and limit the amount of debris in the unit Received a callback on 08/04/stating unit is leaking and not draining. On 08//11/diagnosed the unit, found debris in the drain pump(almonds, beans and other), picture attached. This was determined to be a separate issue unrelated to original service call. Ms*** was informed there would be a charge of $185.00. The service was completed and a balance of $is due. Technician reported Ms*** refused to acknowledge the issue and the debris and would advise landlord to request a refund At this time service has been rendered for an issue not covered by our parts and labor warranty. A balance of $is due for the service I apologize for any inconvenience this has caused Ms*** ***. Brand Source Services continues to refine and update it’s policies and procedures to provide the customer with above satisfactory service. Sincerely, *** *** Brand Source Services
Complaint: ***
I am rejecting this response because: I want to keep this complaint open until the damage is completely repaired in my houseThey have an appointment this coming Monday to come out to inspect the damage but I have no idea how long it's gonna take for them to actually fix it and I don't know if it will be to my satisfaction At this time they are at least finally communicating with me but again I want to keep this complaint open until my house is repaired and the mold is gone
Sincerely,
*** ***
Manufacture has a repair / fix for the issue this refrigerator is havingDue to the customer refusing the manufactures repair at no charge to them, we’ll work with the manufacture to see if they will authorize a replacement for this customer’s refrigeratorThe decision will be in the manufactures hands do to the repair cost being absorbed by the manufactureWe'll communicate those results to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Mr*** I truly apologize for any inconvenience that you have experiencedafter further review of the informationit was found that are sales person did not follow procures on ordering the cook top After are phone call you will get *** *** the model number of the cook top you have so
I can make sure it is a proper fitWe we will not charge you any restock fee as it was are faultyou got the wrong cook toplook forward to working with you and getting this problem resolved. *** Haney Store manager 70*** * *** ***
***
***
Appliance Factory sincerely apologizes we did not meet your expectationsWe did reach out to ** and pressured them on your behalf to ask for a return authorizationWe did speak with ** today and we are pleased to hear they are willing to authorize a return and we will be happy to facilitate this
Again we understand how frustrating this is for you and we strive to go above with every customer and offer excellent customer service
Tell us why here...Dear Mr***, ** has left a message today on your cell phone to schedule an appointment with youWe will be servicing the unitWe cannot provide an exchange without the unit being deemed as irreparableWe will be taking care of you and expedite the service and have the
door repaired immediatelyPlease contact the ** representative back so we can get this taken care of. Thank you,Lindsey
To whom it may concern: We have been in contact with Mr*** multiple times since mid February in regards to the refrigerator he is referring to. We have discussed at length that the refrigerator is not recommended to be placed in a non-temperature controlled
environment. Mr*** was advised, that due to the amount of time he was in possession of the refrigerator, nearly months at the time he first contacted Appliance Factory, that we were unable to exchange the unit as he requested.The original selling associate, Dean as mentioned in the complaint, is a tenured Appliance Specialist, and is aware of the fact that there are only a handful of refrigerator models sold that are rated for garage use. ** does not make such a model. In speaking with Dean, he states that he was not aware at time of purchase that the fridge would be used in the garage. We have offered to send out ** Factory Service, to verify there is nothing inherently wrong with the refrigerator, but were told that the issues experienced only exist during extreme temperatures. We have also offered to send out a delivery team to move the refrigerator into the basement, eliminating the exposure to extreme temperatures that the unit is exposed to in a garage environment. Mr*** stated that he was unwilling to allow us to complete this for him. Appliance Factory has offered to sell him a garage rated refrigerator, at a discounted price, which would very depending on the model(s) available, but Mr*** will not accept any offer that does not include the return of the unit he has owned since 8/12/2017. In his complaint, Mr*** brought up the topic of selling his refrigerator, but claims that Appliance Factory told him to do so. In fact, Mr*** inquired as to if he could have his extended service plan refunded if he were to sell the unit to another private party. We informed him that the extended service plan is transferable and would transfer to the new owner if he would provide us with their information.To this point, following all of the above attempts to help Mr*** find a resolution to this situation, Mr*** has been unwilling to accept any of the assistance offered by Appliance Factory
Initial Business Response /* (1000, 5, 2015/11/22) */
We did everything we could to accommodate to *** *** happinessThe wall oven model number GE *** is a $unitHe was unhappy with a few things so we ended up giving him the unit for $He came in a few days later and we then
gave him a $credit bringing the total down to $We were then informed about a scratch on the handle so we ordered him a new handle free of charge and gave him a 10YR major component warranty since he had to wait for it to come in
Initial Consumer Rebuttal /* (3000, 7, 2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Appliance Factory 'response' seems to indicate that we were NOT happy at the time of purchaseWe had NOT seen the unit at the time of purchase as it was in California & they had it shipped up to their operations in Colorado and delivered to us days LaterThis was the 1st time we had seen the itemThey seem to indicate that we were aware of the 'issues' on this unit - That simply in NOT TRUEWE feel that they misrepresented this unit at the time of the Sale & continue to misrepresent the Issues & mislead about the manner in which the issues have been addressedThe overall pattern is that they have made up 'stories' all along & this is the source of our Complaint
The $credit was to replace the damaged electric cord, NOT to assuage our discontentWe have NEVER received the added year warranty from them as Promised (& now indicate that they gave to us) I talked to General Electric about this unit & this is a Lowest end of Wall Ovens they manufactureThere is NO switch for turning on the Oven Light, which can be a problem baking a Souffle, as the only way to turn on the light is to open the ovenMy son, the recipient of this oven, is a chef & is always trying new recipes at home
We would have NEVER bought this had we known that it was so Bottom End
Also, the $price is MSRP and I'm sure they picked this unit up for about $
They have NOT 'done everything they could to accommodate' my happinessAll we have received , other than the $for the cord replacement, is USED Car Sales Talk & replacement Trims that were the wrong color (rec'd Stainless Steel for a Black Oven) which did NOT cost them anything as they were sent from the Factory Representative
The overall pattern from Appliance Factory is
entirely Dubious information & filled with Specious Chatter in an attempt to Close this Case with NO further expense to them
Final Business Response /* (4000, 12, 2015/12/03) */
We reached out once again to the customer and offered a final amicable solution equaling or exceeding his original compensatory request and *** reissue the 10yr major component warranty information once againThis issue should be resolved
The customer has been given a full refund for appliances and delivery fees, as well as $dollars for loss of food and laundromat feesWe hope this has helped to resolve the situation. Respectfully, Daron H***
Initial Business Response /* (1000, 6, 2015/08/28) */
August 28,
Denver/Boulder Revdex.com
Cherokee Street
Denver, CO XXXXX
Attn: ***
RE: *** *** Case# XXXXXXXX
Ms***,
Thank you for forwarding the letter to us from Mr*** ***The
letter stated that he was not satisfied with technician's diagnosis and requested $refund
I have investigated the issues and reviewed the serviceMr*** *** requested service on August 3rd, stating his lower oven would not broil or bake
Technician arrived on site on August 6th, 2015, observed the unit had been partially dismantledHe reassembled and performed his diagnosis, stating that EOC and relay were at faultConsumer was provided an estimate for repairConsumer denied repair, the unit was reassembled and consumer was charged $for trip and diagnosis
I spoke with Mr*** *** on August 26th, 2015, he requested a refund at that time and stated the technician caused damaged to his unitI informed him we are unable to guarantee our diagnosis without completing the repairWe do provide a day parts and labor warranty for all work completed on the unitAn initial diagnosis does not always reveal the complete issue, it may change as the technician begins the repair
Per my conversation with Mr*** ***, he stated there is no way to verify if the technician caused any damageAs noted, the unit was partially disassembled when the technician arrived and the consumer disassembled the unit to remove the boards
We provided a diagnosis as requested by the consumerWe *** not be providing a refund
I apologize for any inconvenience this has caused Mr*** ***Brand Source Services continues to refine and update it's policies and procedures to provide the customer with above satisfactory service
Sincerely,
*** ***
Brand Source Services
Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is clearly stated in your repair notes I've uploaded that problems occurred AFTER he reassembledI also can prove that his diagnoses was incorrect because I have notes from another repair company that state there was nothing wrong with the EOC and relay unit
Initial Business Response /* (1000, 9, 2015/08/19) */
I am very sorry for the confusion with your purchaseOriginally the discover dispute was filed and no payment was refundedAfter checking our records your discover dispute was never awardedWe are refunding you the complete purchase price
as of 8/19/Once again I am very sorry for the mix up
Initial Consumer Rebuttal /* (3000, 15, 2015/08/31) */
From: *** ***
Sent: Friday, August 28, 1:PM
To: *** ***
Subject: Case no XXXXXXXX for appliance factory
Dear ***
AS of now we have not received our money back from the appliance factory or credit on our discover cardI just spoke to discover customer manager and he is reviewing furtherWe have not accepted the delievery of refrigerator as it had more damages than shown in show roomThe freege never entered my housePlhelp me in getting my money back
Thanks
*** ***
Final Consumer Response /* (2000, 18, 2015/09/29) */
From: ***
Sent: Monday, September 28, 8:PM
To: ***
Subject: Re: Case no *** for appliance factory
***
after I wrote letter about legeal action, I got my money backplclose the case
Thanks
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the check is mailed in a timely manner
Sincerely,
*** ***
Appliance Factory & Mattress Kingdom sincerely apologizes for not meeting your expectationsWe strive to make every customer a raving fanIn this instance our associate set improper expectations for LG special ordersWe should have explained back orders take to weeksThis is a
training issue and will be addressedWe have contacted you today7/20/16 to confirm your delivery for Saturday 7/23/Unit has arrived and is ready for your deliveryPlease contact *** ***, General Manager of Thornton Store once you have received your product so we can verify completion of your orderAgain, we apologize for not meeting your expectationsWe will add a Major Component Warranty that will cover the labor of your compressor for 10yrs for your inconvenience. Sincerely,*** ***Store Manager###-###-####
We are sorry that your microwave is not workingWithin the first year of purchase the unit is under the Manufacture warrantyI have been in contact with LG about replacing your unit It is currently in the review process and I was told they will get back with me about this issue within daysAs
soon as we hear from back from LG, we will call you to start the Return Authorization
Dear Mr***,***, the manager of Appliance Factory and Mattress Kingdom in *** has escalated this issue with the manufacturer and have let you know that Appliance Factory is here to support you in trying to get your washer repaired and/or replaced with ***Thank
you. *** ***
*** ***Appliance Factory and Mattress Kingdom
There is food loss coverage but it is not unlimited coverage If I can be of assistance with helping with that process I am happy to help We switched out the freezer they had for over a month, which was new not used when purchased In regards to communication it hasn't been days since we sent them the new freezer and I was unaware they had any additional questions We were in communication with the customer immediately trying to resolve the issues I also explained to them that the years extended service plan is now covering their new freezer(not used) we don't sell used appliancesI have been completely upfront with everything the customer has requested and will continue to do so in a timely manner If there was damage done to the customers home during delivery they can file a claim and we will do our best to rectify the issue
Mr*** filed a damage claim with the manufacture, GE, before contacting Appliance FactoryOnly after GE denied the claim, did he contact us to demand we pay for his alleged damaged floorWe have worked to resolve this claim and simply asked him for proofMr*** has stated numerous times,
over the past months, that he has videos and other documents that prove he suffered water damage to his floors as a result of Appliance Factory not installing his dishwasher properly; but he has refused to provide this proof to us, Appliance FactoryInstead he has just provided us with GE's form denying his claimGE's denial does not provide any proof that Mr*** suffered water damage and it also does not show that Appliance Factory was negligent.Once we insisted he provide proof that we were negligent, Mr*** threatened he would "expose" Appliance Factory by uploading these videos he allegedly has to YouTube unless we paid him or refunded him for all of the appliances he purchasedWhen we refused to be extorted, Mr*** threatened to have his lawyers sue usAppliance Factory was then left with no choice but to send this customer service issue/damage investigation to our Legal department to defend ourselves against a law suit So now this is a legal matter and Mr*** and his attorneys have been communicating with Appliance Factory's attorneys
Ms*** ***, Thank you for forwarding the letter to us from Ms*** ***. The letter stated she has been charged for a service repair she believes should be covered by the payment for the first repair I have investigated the issues and reviewed the
service. On 05/31/we received a request for service on a GE Dishwasher from Mr*** ***, landlord, requested we schedule with tenant, *** ***, dishwasher was leaking On 06/01/16, technician diagnosed plugged drain hose, received authorization, cleared the drain hose and charged $for completed service. On 06/17/received callback stating unit is leaking and not draining, provided service under day warranty, found the hoses kinked, causing water to back out of the valve. Corrected the hoses, provided education on how to monitor the hoses and limit the amount of debris in the unit Received a callback on 08/04/stating unit is leaking and not draining. On 08//11/diagnosed the unit, found debris in the drain pump(almonds, beans and other), picture attached. This was determined to be a separate issue unrelated to original service call. Ms*** was informed there would be a charge of $185.00. The service was completed and a balance of $is due. Technician reported Ms*** refused to acknowledge the issue and the debris and would advise landlord to request a refund At this time service has been rendered for an issue not covered by our parts and labor warranty. A balance of $is due for the service I apologize for any inconvenience this has caused Ms*** ***. Brand Source Services continues to refine and update it’s policies and procedures to provide the customer with above satisfactory service. Sincerely, *** *** Brand Source Services
Complaint: ***
I am rejecting this response because: I want to keep this complaint open until the damage is completely repaired in my houseThey have an appointment this coming Monday to come out to inspect the damage but I have no idea how long it's gonna take for them to actually fix it and I don't know if it will be to my satisfaction At this time they are at least finally communicating with me but again I want to keep this complaint open until my house is repaired and the mold is gone
Sincerely,
*** ***
Manufacture has a repair / fix for the issue this refrigerator is havingDue to the customer refusing the manufactures repair at no charge to them, we’ll work with the manufacture to see if they will authorize a replacement for this customer’s refrigeratorThe decision will be in the manufactures hands do to the repair cost being absorbed by the manufactureWe'll communicate those results to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Mr*** I truly apologize for any inconvenience that you have experiencedafter further review of the informationit was found that are sales person did not follow procures on ordering the cook top After are phone call you will get *** *** the model number of the cook top you have so
I can make sure it is a proper fitWe we will not charge you any restock fee as it was are faultyou got the wrong cook toplook forward to working with you and getting this problem resolved. *** Haney Store manager 70*** * *** ***
***
***
Appliance Factory sincerely apologizes we did not meet your expectationsWe did reach out to ** and pressured them on your behalf to ask for a return authorizationWe did speak with ** today and we are pleased to hear they are willing to authorize a return and we will be happy to facilitate this
Again we understand how frustrating this is for you and we strive to go above with every customer and offer excellent customer service
I have emailed *** asking for more accurate information with the hopes of making progress toward a resolution
Tell us why here...Dear Mr***, ** has left a message today on your cell phone to schedule an appointment with youWe will be servicing the unitWe cannot provide an exchange without the unit being deemed as irreparableWe will be taking care of you and expedite the service and have the
door repaired immediatelyPlease contact the ** representative back so we can get this taken care of. Thank you,Lindsey
To whom it may concern: We have been in contact with Mr*** multiple times since mid February in regards to the refrigerator he is referring to. We have discussed at length that the refrigerator is not recommended to be placed in a non-temperature controlled
environment. Mr*** was advised, that due to the amount of time he was in possession of the refrigerator, nearly months at the time he first contacted Appliance Factory, that we were unable to exchange the unit as he requested.The original selling associate, Dean as mentioned in the complaint, is a tenured Appliance Specialist, and is aware of the fact that there are only a handful of refrigerator models sold that are rated for garage use. ** does not make such a model. In speaking with Dean, he states that he was not aware at time of purchase that the fridge would be used in the garage. We have offered to send out ** Factory Service, to verify there is nothing inherently wrong with the refrigerator, but were told that the issues experienced only exist during extreme temperatures. We have also offered to send out a delivery team to move the refrigerator into the basement, eliminating the exposure to extreme temperatures that the unit is exposed to in a garage environment. Mr*** stated that he was unwilling to allow us to complete this for him. Appliance Factory has offered to sell him a garage rated refrigerator, at a discounted price, which would very depending on the model(s) available, but Mr*** will not accept any offer that does not include the return of the unit he has owned since 8/12/2017. In his complaint, Mr*** brought up the topic of selling his refrigerator, but claims that Appliance Factory told him to do so. In fact, Mr*** inquired as to if he could have his extended service plan refunded if he were to sell the unit to another private party. We informed him that the extended service plan is transferable and would transfer to the new owner if he would provide us with their information.To this point, following all of the above attempts to help Mr*** find a resolution to this situation, Mr*** has been unwilling to accept any of the assistance offered by Appliance Factory
Initial Business Response /* (1000, 5, 2015/11/22) */
We did everything we could to accommodate to *** *** happinessThe wall oven model number GE *** is a $unitHe was unhappy with a few things so we ended up giving him the unit for $He came in a few days later and we then
gave him a $credit bringing the total down to $We were then informed about a scratch on the handle so we ordered him a new handle free of charge and gave him a 10YR major component warranty since he had to wait for it to come in
Initial Consumer Rebuttal /* (3000, 7, 2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Appliance Factory 'response' seems to indicate that we were NOT happy at the time of purchaseWe had NOT seen the unit at the time of purchase as it was in California & they had it shipped up to their operations in Colorado and delivered to us days LaterThis was the 1st time we had seen the itemThey seem to indicate that we were aware of the 'issues' on this unit - That simply in NOT TRUEWE feel that they misrepresented this unit at the time of the Sale & continue to misrepresent the Issues & mislead about the manner in which the issues have been addressedThe overall pattern is that they have made up 'stories' all along & this is the source of our Complaint
The $credit was to replace the damaged electric cord, NOT to assuage our discontentWe have NEVER received the added year warranty from them as Promised (& now indicate that they gave to us) I talked to General Electric about this unit & this is a Lowest end of Wall Ovens they manufactureThere is NO switch for turning on the Oven Light, which can be a problem baking a Souffle, as the only way to turn on the light is to open the ovenMy son, the recipient of this oven, is a chef & is always trying new recipes at home
We would have NEVER bought this had we known that it was so Bottom End
Also, the $price is MSRP and I'm sure they picked this unit up for about $
They have NOT 'done everything they could to accommodate' my happinessAll we have received , other than the $for the cord replacement, is USED Car Sales Talk & replacement Trims that were the wrong color (rec'd Stainless Steel for a Black Oven) which did NOT cost them anything as they were sent from the Factory Representative
The overall pattern from Appliance Factory is
entirely Dubious information & filled with Specious Chatter in an attempt to Close this Case with NO further expense to them
Final Business Response /* (4000, 12, 2015/12/03) */
We reached out once again to the customer and offered a final amicable solution equaling or exceeding his original compensatory request and *** reissue the 10yr major component warranty information once againThis issue should be resolved
The customer has been given a full refund for appliances and delivery fees, as well as $dollars for loss of food and laundromat feesWe hope this has helped to resolve the situation. Respectfully, Daron H***
Initial Business Response /* (1000, 6, 2015/08/28) */
August 28,
Denver/Boulder Revdex.com
Cherokee Street
Denver, CO XXXXX
Attn: ***
RE: *** *** Case# XXXXXXXX
Ms***,
Thank you for forwarding the letter to us from Mr*** ***The
letter stated that he was not satisfied with technician's diagnosis and requested $refund
I have investigated the issues and reviewed the serviceMr*** *** requested service on August 3rd, stating his lower oven would not broil or bake
Technician arrived on site on August 6th, 2015, observed the unit had been partially dismantledHe reassembled and performed his diagnosis, stating that EOC and relay were at faultConsumer was provided an estimate for repairConsumer denied repair, the unit was reassembled and consumer was charged $for trip and diagnosis
I spoke with Mr*** *** on August 26th, 2015, he requested a refund at that time and stated the technician caused damaged to his unitI informed him we are unable to guarantee our diagnosis without completing the repairWe do provide a day parts and labor warranty for all work completed on the unitAn initial diagnosis does not always reveal the complete issue, it may change as the technician begins the repair
Per my conversation with Mr*** ***, he stated there is no way to verify if the technician caused any damageAs noted, the unit was partially disassembled when the technician arrived and the consumer disassembled the unit to remove the boards
We provided a diagnosis as requested by the consumerWe *** not be providing a refund
I apologize for any inconvenience this has caused Mr*** ***Brand Source Services continues to refine and update it's policies and procedures to provide the customer with above satisfactory service
Sincerely,
*** ***
Brand Source Services
Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is clearly stated in your repair notes I've uploaded that problems occurred AFTER he reassembledI also can prove that his diagnoses was incorrect because I have notes from another repair company that state there was nothing wrong with the EOC and relay unit
Initial Business Response /* (1000, 9, 2015/08/19) */
I am very sorry for the confusion with your purchaseOriginally the discover dispute was filed and no payment was refundedAfter checking our records your discover dispute was never awardedWe are refunding you the complete purchase price
as of 8/19/Once again I am very sorry for the mix up
Initial Consumer Rebuttal /* (3000, 15, 2015/08/31) */
From: *** ***
Sent: Friday, August 28, 1:PM
To: *** ***
Subject: Case no XXXXXXXX for appliance factory
Dear ***
AS of now we have not received our money back from the appliance factory or credit on our discover cardI just spoke to discover customer manager and he is reviewing furtherWe have not accepted the delievery of refrigerator as it had more damages than shown in show roomThe freege never entered my housePlhelp me in getting my money back
Thanks
*** ***
Final Consumer Response /* (2000, 18, 2015/09/29) */
From: ***
Sent: Monday, September 28, 8:PM
To: ***
Subject: Re: Case no *** for appliance factory
***
after I wrote letter about legeal action, I got my money backplclose the case
Thanks
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the check is mailed in a timely manner
Sincerely,
*** ***
Appliance Factory & Mattress Kingdom sincerely apologizes for not meeting your expectationsWe strive to make every customer a raving fanIn this instance our associate set improper expectations for LG special ordersWe should have explained back orders take to weeksThis is a
training issue and will be addressedWe have contacted you today7/20/16 to confirm your delivery for Saturday 7/23/Unit has arrived and is ready for your deliveryPlease contact *** ***, General Manager of Thornton Store once you have received your product so we can verify completion of your orderAgain, we apologize for not meeting your expectationsWe will add a Major Component Warranty that will cover the labor of your compressor for 10yrs for your inconvenience. Sincerely,*** ***Store Manager###-###-####
We are sorry that your microwave is not workingWithin the first year of purchase the unit is under the Manufacture warrantyI have been in contact with LG about replacing your unit It is currently in the review process and I was told they will get back with me about this issue within daysAs
soon as we hear from back from LG, we will call you to start the Return Authorization
Dear Mr***,***, the manager of Appliance Factory and Mattress Kingdom in *** has escalated this issue with the manufacturer and have let you know that Appliance Factory is here to support you in trying to get your washer repaired and/or replaced with ***Thank
you. *** ***
*** ***Appliance Factory and Mattress Kingdom
There is food loss coverage but it is not unlimited coverage If I can be of assistance with helping with that process I am happy to help We switched out the freezer they had for over a month, which was new not used when purchased In regards to communication it hasn't been days since we sent them the new freezer and I was unaware they had any additional questions We were in communication with the customer immediately trying to resolve the issues I also explained to them that the years extended service plan is now covering their new freezer(not used) we don't sell used appliancesI have been completely upfront with everything the customer has requested and will continue to do so in a timely manner If there was damage done to the customers home during delivery they can file a claim and we will do our best to rectify the issue
We are providing a replacement product for the customer along with a protection planWe believe that this is an amicable solution for all parties