I am one of the many thousands of SAWS customers who were incorrectly and dramatically overcharged for my water usage (see http://www.mysanantonio.com/news/local/article/SAWS-getting-more-overcharging-co...⇄ [redacted] .php) I went through the publically announced complaint process by calling SAWS at [redacted] to formally submit my complaintI was told at the time that I will receive a phone in approximately weeks regarding my overcharged billAfter weeks with no phone call, I call SAWS again at the complaint number and am told not to worry about paying my bill and that they are backed up with complaints but I will have my bill addressed and fixedAfter some more weeks with no calls, I call again and am told the same thing regarding not paying my bill and that no collections will take place until the billing issue is resolved Unfortunately, SAWS never contacted me in any form regarding my bill and have now sent the incorrect and overcharged bill to collectionsThe c
[redacted] the supervisor denied to turn my water on, and put a new account in my nameI have been without water a basic need for daysI am new to San Antonio me and my husband just moved to San AntonioWe are hoping for a better we are Muslim and Arab my husband just left his country came here as refugee because they are killing Berbers in his countryI showed [redacted] proof from the DMV that my state ID from Pennsylvania was issued on 09/15/I was in Pennsylvania before coming to San Antonio she called me a liarShe said because the person who lived in the address before me had a past due accountShe said that my ID was months old and she has no proof that I was not in the houseI am Muslim it is impossible for me to live in a house with a man who is not my husbandShe insulted my culture when I explained this to her she smiled and laughedShe several times made comments that I was not telling the truthEven despite proof of state documents proving otherwiseI don't lie
November Major water break on Forest Spring/Chadbourne St My house is on the corner Called and reported break - assigned # Crews came out to repair and stop water Over a block of street was flooed including my backyard Sidewalk bulked up Crews dug up sidewalk and thus damaged my sprinkler system Called over a 1/dozen times before being told SAWS would not fix I had to get repairs done and submit in a claim form Sprinkler heads and PVC pipe destroyed Grass torn up as well Had repairs done 1/27/by [redacted] $ Sent in claim form Claim ( [redacted] ) received 2/6/by SAWS ( [redacted] ) Over follow up calls made Supplied photos Crew claim they did not damage Internal finger pointing to sidewalk repair group The fact remains that I have witnesses/sprinkler repair man etcthat will give statements SAWS damaged my property and need to be held responsible Will be filing a separate Revdex.com complaint today on the water b
I am so freakin tired of SAWSI had someone come out and see why the hell a sqft home had a $and $water bill WTF! So they sent I don't know how here and they left a note about a leak, and I didn't hear [redacted] elseGuess who fixed the damn leak, I didGuess who had high [redacted] water bills the whole time there was a leakME! Guess who doesn't give a [redacted] and cuts my water off when I'm not home and who is not in the office when I get off workSAWS! I know you guys don't give a [redacted] about the working class, but we have kids who at school all day and need baths before they go to bedI know it's a foreign concept to you people as you guys are probably damn robots or androids or somethingThe leak was under the house and I fixed the [redacted] the water is not running down the streetIt runs back into the damn aquifer anyway so again what the hellI am going to look into what legal actions I can take as well as contacting the media, I know they LOVE stories like thisI
We had fixed the leak problem which did not happen before, with our sprinkler systemWe even have a plumber come out to check for leaksThe plumber recommended to change the whole unit inside the tank in our restroom which my husband purchased and replaced immediatelyThis saws company still billed us $something and we had to dig through our savings account to pay this outrageous amount We begged saws to bring it down to how we would normally pay which is 4x less than this bill since we are paying monthly on time and we had fixed the leak problemsStill they made us pay or we would be disconnected of the service
You guys are the worst people I have ever had to deal withI want a detailed statement of my water uses the the past two years at my current addressI will be pursuing litigation and contacting KSAT because you people cutting my [redacted] off all the time is getting oldHow the hell you cut my service off the day it's due, who the [redacted] does that!?! I hope you [redacted] burn in hell and are ready for what's coming
SAWS is denying having damaged this customer's side of the meter during the course of it own maintenance in the alleyway directly behind and in close proximity to my meterWhere there was no leak prior to their working in the alley In the conversation with a SAWS service specialist [redacted] , she stated that there had been no record of a crew being assigned to work in the alley, since a low pressure report from myself in February I happen to now that at on least 3-different occasions that the alley way has been dug up by service crews On the evening of Monday, November 26,2018, I arrived home from work and heard the sounds of a work crew in the alleyThey were workersOne in a backhoe filling in the dirt they had dugupI had received a flyer notifying us that there would be a possiblity of service disruption while SAWS was in the alley way doing work the previous weekThere was no leak at my meter prior to this discovery The SAWS customer service rep denies any se
So my water was unfortunately disconnect for late payment which is 100% my fault Now here's the problem as soon as I found out I got it paid in full immediately then call to have the service restored I was told it could not be done until the next business day because it was after 3PM Although it was disconnected after PM I asked to speak to a manager because I have a six-month-old child and needed the water on I was told several times on the phone that there was no manager available When I insisted I was put on hold several times as if they waited just for me to hang up I of course got mad and frustrated before they disconnect at the call So now day I have called at AM to see when it would be restored and was told they cannot give you a actual time I told them I really needed a time frame and was towed well that's not the way it works That someone just need it to be home So finally it has gotten turned on at 3: which is funny because it is after three and was told since the beginning they could not do it after PM I honestly do believe they just put me last because of my frustration but the thing is with having a baby you need to have running water and they could not seem to understand thatSAWS is by no means a friendly company they look at it like this you need us we don't need you They have a monopoly on the water system in San Antonio so they fail they can hold everyone hostage Yes it is my job to pay my bills which I always do so but for a company that has no understanding or no sympathy is out right ridiculous I called to speak to a manager to complain and was put on hold for over minutes so I hung up called back to let them know and once again was put on hold It's a tactic of strong arming when you do not need to hear no complaints for the fact that they are not going to try to help or listen to any problems because like I said you need them and they hold that over you It's just not professional at all We really need a new water company in San Antonio to be able to compete with this company to make them understand about customer satisfaction
Our water bill has always been in the $and $for the past years since we moved here However for the last month SAWS sent us a bill for $ We only have adults who work most of the days, and we have not change our water usage behavior for the past years There was no leak discovered inside the house either SAWS sent someone to read our meter and we were told that it is correct Fort he past month we even forget to turn on our watering system couple times due to our busy schedule and we do not have a pool There is no explanation why our bill was this high comparing to all our bills for the previous months in the past years
I called the self help number over the week end to obtain the balance and due date I was given an amount and due date on sept 6th I scheduled the payment as instructed This evening at pm service was disconnected I called and was met with a very rude agent who said too , you have to wait The service was turned off after the customer service dept was closed Very cheesy The self help told me the last bill was in August with an amount due for sept6th
In we had a water leak in our restroom which caused us to have a high water billThis happened during the Fall, which is the time SAWS averages your Sewer chargeWith all the other charges per month I don't really know why they even have that but I guess that's neither here nor thereSo, we finally received our income tax in early and finally fixed the leakOur water bill went up again and at that time we were advised whyI have faxed numerous letters and spoken to numerous phone agents about this issueWhere I can somewhat understand the "average" sewer cost, please explain to me how my August bill is $180.00! Its me, my husband and our year old daughterHow much water can three people use! Our grass is dead and we have no more leaks in the house, yet every time we get the email for our bill we cringe to see what the amount isEnough is enough! We don't qualify for any assistance programs because you have either be on your death bed or have people living in a ho
On several occasions, I have either written or emailed SAWS about several issuesThe most frustrating in which I had to write and request and never received an answer to was , please provide me the exact geographical location of my NEIGHBORHOOD...by street locations...in other words from here to here to here all inclusiveSimple enough
Secondlyrealizing how rigged the system is in its determination of Sewage costsI asked for relief last year and was granted a small adjustmentBased upon SAWS costing determinationsthe Consumer is always going loose no matter what
My bill said I was using on average for many months nowless than dollars worth of waterbut my sewage is pegged at $76? Ethical no business like for SAWS yes!
After calling last year and asking to talk to a SAWS lawyer or the legal deptI was granted a slight reliefNo one was willing to talk to me about the ethics behind this terrible policy of sewage charges
Still to this date I'm
We had fixed the leak problem which did not happen before, with our sprinkler systemWe even have a plumber come out to check for leaksThe plumber recommended to change the whole unit inside the tank in our restroom which my husband purchased and replaced immediatelyThis saws company still billed us $something and we had to dig through our savings account to pay this outrageous amount
We begged saws to bring it down to how we would normally pay which is 4x less than this bill since we are paying monthly on time and we had fixed the leak problemsStill they made us pay or we would be disconnected of the service
San Antonio Water Systems is continually over charging and falsifying bill informationThis is now the third time this year alone that we have had this issue with SAWS and our fifth time since living here in the last yearOn Sept 1, SAWS claims they read our meter at (which equals 21,gallons of water)On Sept 4th I snapped a photo of our meter as I do monthly because of these issuesOn September 4, I snapped a photo of our meter reading As of today, September 9, it reads at Our usual bill is around $40-I noticed it creeping up over the last bills and the meter readings were as usual, not matching upThis is horrible business practice and they most certainly are not reading the meters properly and they are not coming by to read the meter at all per our outdoor security cameraIt is only when we report this issue do they come by for months and the issue starts back upHow many other people are they trying to over charge? We are to the
November Major water break on Forest Spring/Chadbourne St My house is on the corner Called and reported break - assigned # Crews came out to repair and stop water Over a block of street was flooed including my backyard Sidewalk bulked up Crews dug up sidewalk and thus damaged my sprinkler system Called over a 1/dozen times before being told SAWS would not fix I had to get repairs done and submit in a claim form Sprinkler heads and PVC pipe destroyed Grass torn up as well Had repairs done 1/27/by *** *** $ Sent in claim form Claim (***) received 2/6/by SAWS (*** ***) Over follow up calls made Supplied photos Crew claim they did not damage Internal finger pointing to sidewalk repair group The fact remains that I have witnesses/sprinkler repair man etcthat will give statements SAWS damaged my property and need to be held responsible Will be filing a separate Revdex.com complaint today on the water b
My May SAWS reflected a huge water usage increase of 27,gallons within a month’s cycleI did not know there was a leak until I asked SAWS to send an agent to do a water meter readingAfter turning off all the water within the home, the meter reflected it was still spinning and leakage within the homeThe agent gave two pamphlets to call for information to getting credit or adjustment to my account once I fixed the leak and sent either a letter or invoiceI spoke with another agent on what form was required, and where to faxI finally contacted a plumber to locate, fix and provide an invoiceThe SAWS agent advised the leak is valid if its outside the homeI tried faxing both a letter and invoice but the SAWS fax was not working for week or soI finally contacted SAWS again and I emailed the letter and invoiceThe agent advised they would review and adjust my SAWS bill as long as the next months invoice where not excessive but usage to prove the leak had been fixe
I paid my bill after I got home from work around p.m
I leave for for work at a.min the morning
I contacted them because they are charging me $late fee
I paid on the 20th and it say my payment was made on the 21st
They say because it was after p.m
My bill does not say it has to be posted before p.m
If that was the case I would of got the money sooner
I feel this is not right it should be posted on the bill that it should be paid before
to let there customers know
I paid the balance of $
Which is the total
I have continuously had problems with San Antonio Water System at my business location Other businesses and mine were all effected with outrageous bills in and per San Antonio Water System it was due to meter estimates, new meters have been put in however the bills congtinue to be outrageous claiming that November -Mayconsumption was very low and so was the bill Then all of a sudden consumption skyrocketed to almost times the usage with the same amount of people inside and no leaks (confirmed through local plumber) every time I call they give me the run around asking to submit my dispute in writing or go in person They are very unwilling to help and rectify the situation and are just trying to get money from people Not only that we have moved out of the shop and new people will be conducting business out of the shop, SAWS is refusing to turn on new account for the new people occupying the shop Right now my bill is 650$ you tell me how that can be the bill f
On April 16, I called SAWS to report a leak in front of my house After numerous calls the leak was finally repaired and the huge hole in the street was finally closed on July 6th In the meantime, precious water resources were wasted When SAWS dug the hole in the street the repairman disconnected my water hose, used my water, broke and left cement on my hose reel, hose and the area surrounding where I keep my water hose This was done without my permission I phoned SAWS to speak to a manger about the lack of professionalism and inconsideration of their employee's I did not receive a call back I left a 2nd and 3rd message and did not receive a call back When the hole in the street was finally covered, debris was left on the sidewalk, the edge of the sidewalk and my driveway were damaged and the orange paint were ATT had their wires located is still on my sidewalk I called SAWS again today and left a 4th message to speak to a manager
I am one of the many thousands of SAWS customers who were incorrectly and dramatically overcharged for my water usage (see http://www.mysanantonio.com/news/local/article/SAWS-getting-more-overcharging-co...⇄ [redacted] .php) I went through the publically announced complaint process by calling SAWS at [redacted] to formally submit my complaintI was told at the time that I will receive a phone in approximately weeks regarding my overcharged billAfter weeks with no phone call, I call SAWS again at the complaint number and am told not to worry about paying my bill and that they are backed up with complaints but I will have my bill addressed and fixedAfter some more weeks with no calls, I call again and am told the same thing regarding not paying my bill and that no collections will take place until the billing issue is resolved Unfortunately, SAWS never contacted me in any form regarding my bill and have now sent the incorrect and overcharged bill to collectionsThe c
[redacted] the supervisor denied to turn my water on, and put a new account in my nameI have been without water a basic need for daysI am new to San Antonio me and my husband just moved to San AntonioWe are hoping for a better we are Muslim and Arab my husband just left his country came here as refugee because they are killing Berbers in his countryI showed [redacted] proof from the DMV that my state ID from Pennsylvania was issued on 09/15/I was in Pennsylvania before coming to San Antonio she called me a liarShe said because the person who lived in the address before me had a past due accountShe said that my ID was months old and she has no proof that I was not in the houseI am Muslim it is impossible for me to live in a house with a man who is not my husbandShe insulted my culture when I explained this to her she smiled and laughedShe several times made comments that I was not telling the truthEven despite proof of state documents proving otherwiseI don't lie
November Major water break on Forest Spring/Chadbourne St My house is on the corner Called and reported break - assigned # Crews came out to repair and stop water Over a block of street was flooed including my backyard Sidewalk bulked up Crews dug up sidewalk and thus damaged my sprinkler system Called over a 1/dozen times before being told SAWS would not fix I had to get repairs done and submit in a claim form Sprinkler heads and PVC pipe destroyed Grass torn up as well Had repairs done 1/27/by [redacted] $ Sent in claim form Claim ( [redacted] ) received 2/6/by SAWS ( [redacted] ) Over follow up calls made Supplied photos Crew claim they did not damage Internal finger pointing to sidewalk repair group The fact remains that I have witnesses/sprinkler repair man etcthat will give statements SAWS damaged my property and need to be held responsible Will be filing a separate Revdex.com complaint today on the water b
I am so freakin tired of SAWSI had someone come out and see why the hell a sqft home had a $and $water bill WTF! So they sent I don't know how here and they left a note about a leak, and I didn't hear [redacted] elseGuess who fixed the damn leak, I didGuess who had high [redacted] water bills the whole time there was a leakME! Guess who doesn't give a [redacted] and cuts my water off when I'm not home and who is not in the office when I get off workSAWS! I know you guys don't give a [redacted] about the working class, but we have kids who at school all day and need baths before they go to bedI know it's a foreign concept to you people as you guys are probably damn robots or androids or somethingThe leak was under the house and I fixed the [redacted] the water is not running down the streetIt runs back into the damn aquifer anyway so again what the hellI am going to look into what legal actions I can take as well as contacting the media, I know they LOVE stories like thisI
We had fixed the leak problem which did not happen before, with our sprinkler systemWe even have a plumber come out to check for leaksThe plumber recommended to change the whole unit inside the tank in our restroom which my husband purchased and replaced immediatelyThis saws company still billed us $something and we had to dig through our savings account to pay this outrageous amount We begged saws to bring it down to how we would normally pay which is 4x less than this bill since we are paying monthly on time and we had fixed the leak problemsStill they made us pay or we would be disconnected of the service
You guys are the worst people I have ever had to deal withI want a detailed statement of my water uses the the past two years at my current addressI will be pursuing litigation and contacting KSAT because you people cutting my [redacted] off all the time is getting oldHow the hell you cut my service off the day it's due, who the [redacted] does that!?! I hope you [redacted] burn in hell and are ready for what's coming
SAWS is denying having damaged this customer's side of the meter during the course of it own maintenance in the alleyway directly behind and in close proximity to my meterWhere there was no leak prior to their working in the alley In the conversation with a SAWS service specialist [redacted] , she stated that there had been no record of a crew being assigned to work in the alley, since a low pressure report from myself in February I happen to now that at on least 3-different occasions that the alley way has been dug up by service crews On the evening of Monday, November 26,2018, I arrived home from work and heard the sounds of a work crew in the alleyThey were workersOne in a backhoe filling in the dirt they had dugupI had received a flyer notifying us that there would be a possiblity of service disruption while SAWS was in the alley way doing work the previous weekThere was no leak at my meter prior to this discovery The SAWS customer service rep denies any se
So my water was unfortunately disconnect for late payment which is 100% my fault Now here's the problem as soon as I found out I got it paid in full immediately then call to have the service restored I was told it could not be done until the next business day because it was after 3PM Although it was disconnected after PM I asked to speak to a manager because I have a six-month-old child and needed the water on I was told several times on the phone that there was no manager available When I insisted I was put on hold several times as if they waited just for me to hang up I of course got mad and frustrated before they disconnect at the call So now day I have called at AM to see when it would be restored and was told they cannot give you a actual time I told them I really needed a time frame and was towed well that's not the way it works That someone just need it to be home So finally it has gotten turned on at 3: which is funny because it is after three and was told since the beginning they could not do it after PM I honestly do believe they just put me last because of my frustration but the thing is with having a baby you need to have running water and they could not seem to understand thatSAWS is by no means a friendly company they look at it like this you need us we don't need you They have a monopoly on the water system in San Antonio so they fail they can hold everyone hostage Yes it is my job to pay my bills which I always do so but for a company that has no understanding or no sympathy is out right ridiculous I called to speak to a manager to complain and was put on hold for over minutes so I hung up called back to let them know and once again was put on hold It's a tactic of strong arming when you do not need to hear no complaints for the fact that they are not going to try to help or listen to any problems because like I said you need them and they hold that over you It's just not professional at all We really need a new water company in San Antonio to be able to compete with this company to make them understand about customer satisfaction
Our water bill has always been in the $and $for the past years since we moved here However for the last month SAWS sent us a bill for $ We only have adults who work most of the days, and we have not change our water usage behavior for the past years There was no leak discovered inside the house either SAWS sent someone to read our meter and we were told that it is correct Fort he past month we even forget to turn on our watering system couple times due to our busy schedule and we do not have a pool There is no explanation why our bill was this high comparing to all our bills for the previous months in the past years
I called the self help number over the week end to obtain the balance and due date I was given an amount and due date on sept 6th I scheduled the payment as instructed This evening at pm service was disconnected I called and was met with a very rude agent who said too , you have to wait The service was turned off after the customer service dept was closed Very cheesy The self help told me the last bill was in August with an amount due for sept6th
In we had a water leak in our restroom which caused us to have a high water billThis happened during the Fall, which is the time SAWS averages your Sewer chargeWith all the other charges per month I don't really know why they even have that but I guess that's neither here nor thereSo, we finally received our income tax in early and finally fixed the leakOur water bill went up again and at that time we were advised whyI have faxed numerous letters and spoken to numerous phone agents about this issueWhere I can somewhat understand the "average" sewer cost, please explain to me how my August bill is $180.00! Its me, my husband and our year old daughterHow much water can three people use! Our grass is dead and we have no more leaks in the house, yet every time we get the email for our bill we cringe to see what the amount isEnough is enough! We don't qualify for any assistance programs because you have either be on your death bed or have people living in a ho
On several occasions, I have either written or emailed SAWS about several issuesThe most frustrating in which I had to write and request and never received an answer to was , please provide me the exact geographical location of my NEIGHBORHOOD...by street locations...in other words from here to here to here all inclusiveSimple enough
Secondlyrealizing how rigged the system is in its determination of Sewage costsI asked for relief last year and was granted a small adjustmentBased upon SAWS costing determinationsthe Consumer is always going loose no matter what
My bill said I was using on average for many months nowless than dollars worth of waterbut my sewage is pegged at $76? Ethical no business like for SAWS yes!
After calling last year and asking to talk to a SAWS lawyer or the legal deptI was granted a slight reliefNo one was willing to talk to me about the ethics behind this terrible policy of sewage charges
Still to this date I'm
We had fixed the leak problem which did not happen before, with our sprinkler systemWe even have a plumber come out to check for leaksThe plumber recommended to change the whole unit inside the tank in our restroom which my husband purchased and replaced immediatelyThis saws company still billed us $something and we had to dig through our savings account to pay this outrageous amount
We begged saws to bring it down to how we would normally pay which is 4x less than this bill since we are paying monthly on time and we had fixed the leak problemsStill they made us pay or we would be disconnected of the service
San Antonio Water Systems is continually over charging and falsifying bill informationThis is now the third time this year alone that we have had this issue with SAWS and our fifth time since living here in the last yearOn Sept 1, SAWS claims they read our meter at (which equals 21,gallons of water)On Sept 4th I snapped a photo of our meter as I do monthly because of these issuesOn September 4, I snapped a photo of our meter reading As of today, September 9, it reads at Our usual bill is around $40-I noticed it creeping up over the last bills and the meter readings were as usual, not matching upThis is horrible business practice and they most certainly are not reading the meters properly and they are not coming by to read the meter at all per our outdoor security cameraIt is only when we report this issue do they come by for months and the issue starts back upHow many other people are they trying to over charge? We are to the
November Major water break on Forest Spring/Chadbourne St My house is on the corner Called and reported break - assigned # Crews came out to repair and stop water Over a block of street was flooed including my backyard Sidewalk bulked up Crews dug up sidewalk and thus damaged my sprinkler system Called over a 1/dozen times before being told SAWS would not fix I had to get repairs done and submit in a claim form Sprinkler heads and PVC pipe destroyed Grass torn up as well Had repairs done 1/27/by *** *** $ Sent in claim form Claim (***) received 2/6/by SAWS (*** ***) Over follow up calls made Supplied photos Crew claim they did not damage Internal finger pointing to sidewalk repair group The fact remains that I have witnesses/sprinkler repair man etcthat will give statements SAWS damaged my property and need to be held responsible Will be filing a separate Revdex.com complaint today on the water b
Horrible customer service every time I had to call, not to mention waiting time on the phoneWish I got the name of these SAWS representatives
My May SAWS reflected a huge water usage increase of 27,gallons within a month’s cycleI did not know there was a leak until I asked SAWS to send an agent to do a water meter readingAfter turning off all the water within the home, the meter reflected it was still spinning and leakage within the homeThe agent gave two pamphlets to call for information to getting credit or adjustment to my account once I fixed the leak and sent either a letter or invoiceI spoke with another agent on what form was required, and where to faxI finally contacted a plumber to locate, fix and provide an invoiceThe SAWS agent advised the leak is valid if its outside the homeI tried faxing both a letter and invoice but the SAWS fax was not working for week or soI finally contacted SAWS again and I emailed the letter and invoiceThe agent advised they would review and adjust my SAWS bill as long as the next months invoice where not excessive but usage to prove the leak had been fixe
I paid my bill after I got home from work around p.m
I leave for for work at a.min the morning
I contacted them because they are charging me $late fee
I paid on the 20th and it say my payment was made on the 21st
They say because it was after p.m
My bill does not say it has to be posted before p.m
If that was the case I would of got the money sooner
I feel this is not right it should be posted on the bill that it should be paid before
to let there customers know
I paid the balance of $
Which is the total
I have continuously had problems with San Antonio Water System at my business location Other businesses and mine were all effected with outrageous bills in and per San Antonio Water System it was due to meter estimates, new meters have been put in however the bills congtinue to be outrageous claiming that November -Mayconsumption was very low and so was the bill Then all of a sudden consumption skyrocketed to almost times the usage with the same amount of people inside and no leaks (confirmed through local plumber) every time I call they give me the run around asking to submit my dispute in writing or go in person They are very unwilling to help and rectify the situation and are just trying to get money from people Not only that we have moved out of the shop and new people will be conducting business out of the shop, SAWS is refusing to turn on new account for the new people occupying the shop Right now my bill is 650$ you tell me how that can be the bill f
On April 16, I called SAWS to report a leak in front of my house After numerous calls the leak was finally repaired and the huge hole in the street was finally closed on July 6th In the meantime, precious water resources were wasted When SAWS dug the hole in the street the repairman disconnected my water hose, used my water, broke and left cement on my hose reel, hose and the area surrounding where I keep my water hose This was done without my permission I phoned SAWS to speak to a manger about the lack of professionalism and inconsideration of their employee's I did not receive a call back I left a 2nd and 3rd message and did not receive a call back When the hole in the street was finally covered, debris was left on the sidewalk, the edge of the sidewalk and my driveway were damaged and the orange paint were ATT had their wires located is still on my sidewalk I called SAWS again today and left a 4th message to speak to a manager