We are behind on our bill & our service was disconnected on 10/27/I called in the afternoon inquiring about the amount needed to have our services reconnectedAt this time I was informed that on top of our late payment an extra amount of money was going to be required as a depositI believe it was going to be $A deposit after years of serviceNo warningWe're struggling to try and pay our bill and on top of our payment we now have to pay a depositAnother problem we are experiencing is that they are charging us $to reconnect our serviceWe are able to reconnect our service without their assistance so why do we have to have them reconnect itIn the past we have informed the customer service reps that we can reconnect on our own and it was no problemNow they are placing a lock & charging us a fee?
It is now 412pWe've been waiting since 331p to be helpedThere were people ahead of usOnly two were called in minutesOnly two staff members with one coming to take care of one of the two helped them left410p hut, and the line starts to move fasterI guess when you want to get out on time (5p), you do what needs to be done to get everyone out in order to go home on timeVERY unacceptable, and unprofessional way of handling business; regardless of the reason thereI will never return to this office (Las Palmas Center) even if it is to help someone out with their water billRidiculous!
SAWS is denying having damaged this customer's side of the meter during the course of it own maintenance in the alleyway directly behind and in close proximity to my meterWhere there was no leak prior to their working in the alley
In the conversation with a SAWS service specialist ***, she stated that there had been no record of a crew being assigned to work in the alley, since a low pressure report from myself in February I happen to now that at on least 3-different occasions that the alley way has been dug up by service crews
On the evening of Monday, November 26,2018, I arrived home from work and heard the sounds of a work crew in the alleyThey were workersOne in a backhoe filling in the dirt they had dugupI had received a flyer notifying us that there would be a possiblity of service disruption while SAWS was in the alley way doing work the previous weekThere was no leak at my meter prior to this discovery
The SAWS customer service rep denies any se
Our service was disconnected on 4/9/Total Bill was $Previous Balance was $Even though we paid $today they still required $to reconnect our serviceI believe $fee for something and another $or $to reconnect todayThey make it more difficult for struggling customers to make payments with their outrages feesFirst CSR I spoke to already began an attitude with me and I knew it wasn't going to be a good experienceI seriously wish we had another option for water serviceWe always have bad experiences with this companyThe CSR are for the most part very rude even before you begin a conversation with themThe reconnection fees & just the fees alone are INSANE! Isn't there something as customers that we can do to fight them on this matter?
I am so freakin tired of SAWSI had someone come out and see why the hell a sqft home had a $and $water bill WTF! So they sent I don't know how here and they left a note about a leak, and I didn't hear *** elseGuess who fixed the damn leak, I didGuess who had high *** water bills the whole time there was a leakME! Guess who doesn't give a *** and cuts my water off when I'm not home and who is not in the office when I get off workSAWS! I know you guys don't give a *** about the working class, but we have kids who at school all day and need baths before they go to bedI know it's a foreign concept to you people as you guys are probably damn robots or androids or somethingThe leak was under the house and I fixed the *** the water is not running down the streetIt runs back into the damn aquifer anyway so again what the hellI am going to look into what legal actions I can take as well as contacting the media, I know they LOVE stories like thisI
I recently received my SAWS water bill in the amount of $197.96-$balance SAWS said I have, and claiming a water usage of 17,gallons of water , there are only adults living in this homeThat would average out to a daily usage gallons every day for daysThat is impossible, SAWS will claim I have 1) a water leak,somewhere, 2) they will say they will send a person out to check my meter 3) meanwhile they will say go a look at my meter and see if there is any movement of the Number dialUnder the new Technological meter reading as a resident I think they check my meter in my backyard against the wallOr they do a "Walk by" and aim something at my home????? Now on the current bill SAWS says my neighborhood average use is 7,gallons @ gallons dailyI have no sprinkler system, and only on my water day do I hook up my sprinkler hose to water the "back yard" because it is "large" for hourI always "hand water the "front" yardThen in the day weekly period I
SAWS is discriminating against disabled seniors again I have been struggling to pay my bills, and SAWS insisted on double billing me I have spoken with alleged supervisors, a MARTY on who lied tome and assuredme my billing would be straightened out with the billing This is not the case This is enough!
I am sick and tired of having a $200+ water billI live in a 1400sqft single story house, I never water my grass like my neighbors, I bathe my kids together, and the only adults are my wife and IHow the hell is my bill so high constantlyWe have had it turned off, but I think that was a result of billing errors on the companies partFix it and refund my money for the several months you overchargedThe lady my wife spoke to was extremely rude and non empatheticYou cut my water off because my payment wouldn't process until Monday so I couldn't bathe my kids over a weekendAre you freakin kidding meGet it straight or I will escalate this further
SAWS seems to be unable to get their facts straight One person tells me to wait for a billing for and then goes ahead and neglects to send me a billing until now and this late billing is for months! Believe it or not, SAWS is not my primary concern I get a bill, I pay it IF it is reasonable I am a senior, disabled and on a fixed income When I spoke with a *** at extension *** on 3.1.2107, (if that really exists), I was informed that SAWS does NOT send out amended bills, never has, and doesn't know the *** I spoke with on All I am asking is for a monthly, correct billing be mailed to me I guess I am asking too much, in *** opinionI will continue to pay the amount I legally owe this alleged "business" but I want other to be aware of this bias
My May SAWS reflected a huge water usage increase of 27,gallons within a months cycleI did not know there was a leak until I asked SAWS to send an agent to do a water meter readingAfter turning off all the water within the home, the meter reflected it was still spinning and leakage within the homeThe agent gave two pamphlets to call for information to getting credit or adjustment to my account once I fixed the leak and sent either a letter or invoiceI spoke with another agent on what form was required, and where to faxI finally contacted a plumber to locate, fix and provide an invoiceThe SAWS agent advised the leak is valid if its outside the homeI tried faxing both a letter and invoice but the SAWS fax was not working for week or soI finally contacted SAWS again and I emailed the letter and invoiceThe agent advised they would review and adjust my SAWS bill as long as the next months invoice where not excessive but usage to prove the leak had been fixe
*** the supervisor denied to turn my water on, and put a new account in my nameI have been without water a basic need for daysI am new to San Antonio me and my husband just moved to San AntonioWe are hoping for a better we are Muslim and Arab my husband just left his country came here as refugee because they are killing Berbers in his countryI showed *** proof from the DMV that my state ID from Pennsylvania was issued on 09/15/I was in Pennsylvania before coming to San Antonio she called me a liarShe said because the person who lived in the address before me had a past due accountShe said that my ID was months old and she has no proof that I was not in the houseI am Muslim it is impossible for me to live in a house with a man who is not my husbandShe insulted my culture when I explained this to her she smiled and laughedShe several times made comments that I was not telling the truthEven despite proof of state documents proving otherwiseI don't lie
On 08/I received a bill for $from SAWS for water usageI had a water leak on my sprinkler system, and had it fixed the second I noticed itI sent SAWS the repair bill, and the lady told me they would review it and most likely issue a credit as my water usage is always around to gallons a month, and not gallons they were charging me forI had the same problem last August, but it was on a lot smaller scaleAbout gallons, and SAWS did at that time issue me a small creditWell I just received a very rude phone call from a SAWS employee telling me that they will not issue a credit because I had a claim months ago, and they only issue a credit every monthsI went to tell her that it has been a little over months, and she hung up on meI can not afford to pay this huge bill, and am now going to get my water cut off because off thisI am out over $already for the repair bill, and now SAWS wont even help
SAWS has been over charging us for water since the day we started service with themThe meter reads never match, we have video surveillance proof that they have not stopped by in the last months to read our meterWhen we went out last week the meter was not readable and completely covered in mud/dirt that had to clean with and a rag
I called SAWS today to inform them their readings are not matching up and we are being over charged and they insisted if we don't have a leak (which our home was just inspected professional upon purchase, we don't have a leak) then our bill is correctAccording to their calculations we have used gallons of water in one week from the date of the last meter reading, So Oct 4/5-Oct they claim we have used From October 11-October 17, we have used gallonsIn one weekThere is absolutely no way we have used gallons in one weekThey even told us spiders in the pipes would cause us to use more waterNot even sure how that is l
Starting in January of this years San Antonio water systems has been charging me a $federal storm water tax on my residential property (It has been for the past 3years) I thought this was a wrong charge so I checked the back of the bill and realized I am being tax as a non residential lotThis is the first time that I have been charged anything other than multi family lot Since I received the bill in January I have called almost every week and have gone to a location once a month to ask for answersWhen I call on the phone I am transferred and transferred until a representative tells me that there is nothing they can doWhich I find unacceptable I have been told its not the responsibility of SAWS that it is a city matterHowever, when I asked for the number of the department that is placing this tax they refusedI was told they would call meIt has been over two and a half months and still no phone callWhen I go in person I am forced to waited politely for an h
I closed my account in July 2017; however, I received another bill in October I called and stated that the account was closed months ago The company said they did not have record of this, but they will open an investigation to track down the phone call Meanwhile, I closed my account (again) and verified that my account is closed They said I owed $52, which I paid when I received what I thought was the final bill I received a call yesterday from the company saying to call them I call them and they indicated that my account was closed on January 8, and that I know owe $and some dollars I am told management will look into and get back to me; however, I was told this back in October and it clearly did not happen, which is the reason I find the need to get the Revdex.com involved
I am one of the many thousands of SAWS customers who were incorrectly and dramatically overcharged for my water usage (see http://www.mysanantonio.com/news/local/article/SAWS-getting-more-overcharging-co...⇄ />
I went through the publically announced complaint process by calling SAWS at *** to formally submit my complaintI was told at the time that I will receive a phone in approximately weeks regarding my overcharged billAfter weeks with no phone call, I call SAWS again at the complaint number and am told not to worry about paying my bill and that they are backed up with complaints but I will have my bill addressed and fixedAfter some more weeks with no calls, I call again and am told the same thing regarding not paying my bill and that no collections will take place until the billing issue is resolved
Unfortunately, SAWS never contacted me in any form regarding my bill and have now sent the incorrect and overcharged bill to collectionsThe c
Husband called SAWS a weekday prior to our move and was keeping services on at our old house and also turning them on at a new houseHe was told everything would be on and setup todayWhen we arrived there was no water, the emergency line is telling us that it isn't an emergency, and the customer service supervisor stated if I could give them the phone number he called from and the date shecould helpI advised it was a restricted number as he is prior military and works for the governmentShe stated there was nothing she could doIf she could trace the call she could give our information to the emergency line to get it setupIt made me feel like she was saying I liedI advised her this and she said no but they do need proofBecause a customer service rep didn't do his job correctly we do not have water for days? That is unacceptable I provided the requested information and was told nothing could be doneWhen she already told me IF she had proof of the call she could giv
San Antonio Water (SAWS) Co., has been averaging my bills for the remaining year's usage base on usage from Nov-Mar of each year I am the sole person in this house and work twelve (12) hours per day except on weekends How can I use this much water? My bill for the last year and half have been anywheres between $240-$monthlyNo water meter person checks bill because they do not have enough personnel for this service therefore they estimate a person's average usage I would like to know WHY, and how could the water company charge for Water Supply (it is always the same amount of Domestic water service charge and they also charge sewer service chargeThis is utterly nonsense due to the water having contaminated particles and really isn't fit to drinkHence I purchase a lot of bottled waterHow can the city of San Antonio charge an unjust amount for service that did not occur and why did they change my due date from the 3rd of the month to the 23rd; utterly RIDICULOUS!!!!
My September bill was $This is way more than usual where we usually pay approxitimately $per monthThere’s been some descrepancy between my actual usage and SAWS billing departmentNews coverage has reported SAWS billing errors
We are behind on our bill & our service was disconnected on 10/27/I called in the afternoon inquiring about the amount needed to have our services reconnectedAt this time I was informed that on top of our late payment an extra amount of money was going to be required as a depositI believe it was going to be $A deposit after years of serviceNo warningWe're struggling to try and pay our bill and on top of our payment we now have to pay a depositAnother problem we are experiencing is that they are charging us $to reconnect our serviceWe are able to reconnect our service without their assistance so why do we have to have them reconnect itIn the past we have informed the customer service reps that we can reconnect on our own and it was no problemNow they are placing a lock & charging us a fee?
It is now 412pWe've been waiting since 331p to be helpedThere were people ahead of usOnly two were called in minutesOnly two staff members with one coming to take care of one of the two helped them left410p hut, and the line starts to move fasterI guess when you want to get out on time (5p), you do what needs to be done to get everyone out in order to go home on timeVERY unacceptable, and unprofessional way of handling business; regardless of the reason thereI will never return to this office (Las Palmas Center) even if it is to help someone out with their water billRidiculous!
Worst customer service ever!! We need a new water company in San Antonio to compete with this bully company
SAWS is denying having damaged this customer's side of the meter during the course of it own maintenance in the alleyway directly behind and in close proximity to my meterWhere there was no leak prior to their working in the alley
In the conversation with a SAWS service specialist ***, she stated that there had been no record of a crew being assigned to work in the alley, since a low pressure report from myself in February I happen to now that at on least 3-different occasions that the alley way has been dug up by service crews
On the evening of Monday, November 26,2018, I arrived home from work and heard the sounds of a work crew in the alleyThey were workersOne in a backhoe filling in the dirt they had dugupI had received a flyer notifying us that there would be a possiblity of service disruption while SAWS was in the alley way doing work the previous weekThere was no leak at my meter prior to this discovery
The SAWS customer service rep denies any se
Our service was disconnected on 4/9/Total Bill was $Previous Balance was $Even though we paid $today they still required $to reconnect our serviceI believe $fee for something and another $or $to reconnect todayThey make it more difficult for struggling customers to make payments with their outrages feesFirst CSR I spoke to already began an attitude with me and I knew it wasn't going to be a good experienceI seriously wish we had another option for water serviceWe always have bad experiences with this companyThe CSR are for the most part very rude even before you begin a conversation with themThe reconnection fees & just the fees alone are INSANE! Isn't there something as customers that we can do to fight them on this matter?
I am so freakin tired of SAWSI had someone come out and see why the hell a sqft home had a $and $water bill WTF! So they sent I don't know how here and they left a note about a leak, and I didn't hear *** elseGuess who fixed the damn leak, I didGuess who had high *** water bills the whole time there was a leakME! Guess who doesn't give a *** and cuts my water off when I'm not home and who is not in the office when I get off workSAWS! I know you guys don't give a *** about the working class, but we have kids who at school all day and need baths before they go to bedI know it's a foreign concept to you people as you guys are probably damn robots or androids or somethingThe leak was under the house and I fixed the *** the water is not running down the streetIt runs back into the damn aquifer anyway so again what the hellI am going to look into what legal actions I can take as well as contacting the media, I know they LOVE stories like thisI
I recently received my SAWS water bill in the amount of $197.96-$balance SAWS said I have, and claiming a water usage of 17,gallons of water , there are only adults living in this homeThat would average out to a daily usage gallons every day for daysThat is impossible, SAWS will claim I have 1) a water leak,somewhere, 2) they will say they will send a person out to check my meter 3) meanwhile they will say go a look at my meter and see if there is any movement of the Number dialUnder the new Technological meter reading as a resident I think they check my meter in my backyard against the wallOr they do a "Walk by" and aim something at my home????? Now on the current bill SAWS says my neighborhood average use is 7,gallons @ gallons dailyI have no sprinkler system, and only on my water day do I hook up my sprinkler hose to water the "back yard" because it is "large" for hourI always "hand water the "front" yardThen in the day weekly period I
SAWS is discriminating against disabled seniors again I have been struggling to pay my bills, and SAWS insisted on double billing me I have spoken with alleged supervisors, a MARTY on who lied tome and assuredme my billing would be straightened out with the billing This is not the case This is enough!
I am sick and tired of having a $200+ water billI live in a 1400sqft single story house, I never water my grass like my neighbors, I bathe my kids together, and the only adults are my wife and IHow the hell is my bill so high constantlyWe have had it turned off, but I think that was a result of billing errors on the companies partFix it and refund my money for the several months you overchargedThe lady my wife spoke to was extremely rude and non empatheticYou cut my water off because my payment wouldn't process until Monday so I couldn't bathe my kids over a weekendAre you freakin kidding meGet it straight or I will escalate this further
SAWS seems to be unable to get their facts straight One person tells me to wait for a billing for and then goes ahead and neglects to send me a billing until now and this late billing is for months! Believe it or not, SAWS is not my primary concern I get a bill, I pay it IF it is reasonable I am a senior, disabled and on a fixed income When I spoke with a *** at extension *** on 3.1.2107, (if that really exists), I was informed that SAWS does NOT send out amended bills, never has, and doesn't know the *** I spoke with on All I am asking is for a monthly, correct billing be mailed to me I guess I am asking too much, in *** opinionI will continue to pay the amount I legally owe this alleged "business" but I want other to be aware of this bias
My May SAWS reflected a huge water usage increase of 27,gallons within a months cycleI did not know there was a leak until I asked SAWS to send an agent to do a water meter readingAfter turning off all the water within the home, the meter reflected it was still spinning and leakage within the homeThe agent gave two pamphlets to call for information to getting credit or adjustment to my account once I fixed the leak and sent either a letter or invoiceI spoke with another agent on what form was required, and where to faxI finally contacted a plumber to locate, fix and provide an invoiceThe SAWS agent advised the leak is valid if its outside the homeI tried faxing both a letter and invoice but the SAWS fax was not working for week or soI finally contacted SAWS again and I emailed the letter and invoiceThe agent advised they would review and adjust my SAWS bill as long as the next months invoice where not excessive but usage to prove the leak had been fixe
*** the supervisor denied to turn my water on, and put a new account in my nameI have been without water a basic need for daysI am new to San Antonio me and my husband just moved to San AntonioWe are hoping for a better we are Muslim and Arab my husband just left his country came here as refugee because they are killing Berbers in his countryI showed *** proof from the DMV that my state ID from Pennsylvania was issued on 09/15/I was in Pennsylvania before coming to San Antonio she called me a liarShe said because the person who lived in the address before me had a past due accountShe said that my ID was months old and she has no proof that I was not in the houseI am Muslim it is impossible for me to live in a house with a man who is not my husbandShe insulted my culture when I explained this to her she smiled and laughedShe several times made comments that I was not telling the truthEven despite proof of state documents proving otherwiseI don't lie
On 08/I received a bill for $from SAWS for water usageI had a water leak on my sprinkler system, and had it fixed the second I noticed itI sent SAWS the repair bill, and the lady told me they would review it and most likely issue a credit as my water usage is always around to gallons a month, and not gallons they were charging me forI had the same problem last August, but it was on a lot smaller scaleAbout gallons, and SAWS did at that time issue me a small creditWell I just received a very rude phone call from a SAWS employee telling me that they will not issue a credit because I had a claim months ago, and they only issue a credit every monthsI went to tell her that it has been a little over months, and she hung up on meI can not afford to pay this huge bill, and am now going to get my water cut off because off thisI am out over $already for the repair bill, and now SAWS wont even help
SAWS has been over charging us for water since the day we started service with themThe meter reads never match, we have video surveillance proof that they have not stopped by in the last months to read our meterWhen we went out last week the meter was not readable and completely covered in mud/dirt that had to clean with and a rag
I called SAWS today to inform them their readings are not matching up and we are being over charged and they insisted if we don't have a leak (which our home was just inspected professional upon purchase, we don't have a leak) then our bill is correctAccording to their calculations we have used gallons of water in one week from the date of the last meter reading, So Oct 4/5-Oct they claim we have used From October 11-October 17, we have used gallonsIn one weekThere is absolutely no way we have used gallons in one weekThey even told us spiders in the pipes would cause us to use more waterNot even sure how that is l
Starting in January of this years San Antonio water systems has been charging me a $federal storm water tax on my residential property (It has been for the past 3years) I thought this was a wrong charge so I checked the back of the bill and realized I am being tax as a non residential lotThis is the first time that I have been charged anything other than multi family lot Since I received the bill in January I have called almost every week and have gone to a location once a month to ask for answersWhen I call on the phone I am transferred and transferred until a representative tells me that there is nothing they can doWhich I find unacceptable I have been told its not the responsibility of SAWS that it is a city matterHowever, when I asked for the number of the department that is placing this tax they refusedI was told they would call meIt has been over two and a half months and still no phone callWhen I go in person I am forced to waited politely for an h
I closed my account in July 2017; however, I received another bill in October I called and stated that the account was closed months ago The company said they did not have record of this, but they will open an investigation to track down the phone call Meanwhile, I closed my account (again) and verified that my account is closed They said I owed $52, which I paid when I received what I thought was the final bill I received a call yesterday from the company saying to call them I call them and they indicated that my account was closed on January 8, and that I know owe $and some dollars I am told management will look into and get back to me; however, I was told this back in October and it clearly did not happen, which is the reason I find the need to get the Revdex.com involved
I am one of the many thousands of SAWS customers who were incorrectly and dramatically overcharged for my water usage (see http://www.mysanantonio.com/news/local/article/SAWS-getting-more-overcharging-co...⇄ /> I went through the publically announced complaint process by calling SAWS at *** to formally submit my complaintI was told at the time that I will receive a phone in approximately weeks regarding my overcharged billAfter weeks with no phone call, I call SAWS again at the complaint number and am told not to worry about paying my bill and that they are backed up with complaints but I will have my bill addressed and fixedAfter some more weeks with no calls, I call again and am told the same thing regarding not paying my bill and that no collections will take place until the billing issue is resolved
Unfortunately, SAWS never contacted me in any form regarding my bill and have now sent the incorrect and overcharged bill to collectionsThe c
Husband called SAWS a weekday prior to our move and was keeping services on at our old house and also turning them on at a new houseHe was told everything would be on and setup todayWhen we arrived there was no water, the emergency line is telling us that it isn't an emergency, and the customer service supervisor stated if I could give them the phone number he called from and the date shecould helpI advised it was a restricted number as he is prior military and works for the governmentShe stated there was nothing she could doIf she could trace the call she could give our information to the emergency line to get it setupIt made me feel like she was saying I liedI advised her this and she said no but they do need proofBecause a customer service rep didn't do his job correctly we do not have water for days? That is unacceptable I provided the requested information and was told nothing could be doneWhen she already told me IF she had proof of the call she could giv
San Antonio Water (SAWS) Co., has been averaging my bills for the remaining year's usage base on usage from Nov-Mar of each year I am the sole person in this house and work twelve (12) hours per day except on weekends How can I use this much water? My bill for the last year and half have been anywheres between $240-$monthlyNo water meter person checks bill because they do not have enough personnel for this service therefore they estimate a person's average usage I would like to know WHY, and how could the water company charge for Water Supply (it is always the same amount of Domestic water service charge and they also charge sewer service chargeThis is utterly nonsense due to the water having contaminated particles and really isn't fit to drinkHence I purchase a lot of bottled waterHow can the city of San Antonio charge an unjust amount for service that did not occur and why did they change my due date from the 3rd of the month to the 23rd; utterly RIDICULOUS!!!!
My September bill was $This is way more than usual where we usually pay approxitimately $per monthThere’s been some descrepancy between my actual usage and SAWS billing departmentNews coverage has reported SAWS billing errors