By far the worst customer service ive had, especially with a very rude manager who should be fired
We received our October bill which was $83.87, which was twice as much as we had thoughtI called customer service on November 5th and confronted them about how our bill was extremely high for the number of people living in the house, which is twoThey asked if I had any leaks on the property and asked me to do a "dye test" for our toiletsI told them I did not have any leaks, which is why I was calling because our bill should not be that high with no leaksThey said they would send someone out to check our meter for any flow the following weekI had advised them that it shouldn't be more than $( which is 10,gallons) because months prior in august my bill was only $and that was the month I watered my yard due to summer heatAfter August it started raining every week so watering was no longer needed10,gallons is twice our neighborhoods average
I called b
You guys are the worst people I have ever had to deal withI want a detailed statement of my water uses the the past two years at my current addressI will be pursuing litigation and contacting KSAT because you people cutting my *** off all the time is getting oldHow the hell you cut my service off the day it's due, who the *** does that!?! I hope you *** burn in hell and are ready for what's coming
My water billed doubled last monthOut of curiosity, I posted this info n my Neighborhood next door appSix other people from my subdivision complained of the same issueI called SAWS they told me to get a plumber outOk, seems odd as others are reporting the same issueI paid the $ for a plumber to come outHe certified no problems - no work yo be doneI called SAWS again they tell me they will send someone outdon't tell me when and can't tell me how they will follow-upThen I bring up that this has to be a larger issue againThey tell me I can call their emergency lineSo I do thatNice again emergency has no careI bring up that six other residents in this subdividing are complaining of the same thingOnce again they tell me to hire a plumberI explain I already have etcetcand then they tell me they are transferring this to their management and they will call me backOf course no one has shown up and no one has called back because SAWS does not careThey want
My bill for the month of April reflected water usage way above readings Each bill reflects water usage on a graph with detailed charges for water usageFor the month of April my water usage was read at 26k gallons my average usage is around gallons I called to inform them of this and they didn't do anything, but ask me to read the meter myself and make sure no waters leaks She never offered to have it investigated etcI asked to dispute, but she wouldn't She wanted me to check for leaks etcI checked for leaks and found none I called back today and asked for payment arrangements and they denied me stating they don't do thatI asked what I needed to pay to restore service (i didn't pay the amount previously to ensure I didn't lose out on my money due to incorrect reading)she said you need to pay $I stated I couldn't afford that and that I can may a lesser amount of $She said I can do thatBut previously she told me she couldn't make payme
I have owned my home at the address listed above for over three yearsMy water bill has never exceeded $in the hot summer In September, I received a water bill fr San Antonio Water System with a total charge of $The same day I saw my neighbor and he told me that he received the same outrageous bill and he called costumer service and was told that the company have been estimating the meter numbers and many costumers have received a larger than usual bills and he was told that they will forward his account to have it adjusted
I called SAWS costumer service and when I asked why my bill is times higher than my usual billing and I am still living by myself and I have no access use of water, I was told that it should be a leak at my house because the previous months have not been estimatedI told the rep that the previous months (June and July) are identical and August was even half the amount of what I owed on JulyHow can I use this much water in September and
My bills have been extraordinarily high SAWS claims that a family household with the sprinkler system off managed to spend 20k gallons of water I have called and my meter was checked They claim my meter is 100% accurate and my reading was now 4,gallons For years, I have installed a lock on my outside faucet I have called and again they state that it is based on consumption If I had a leak, more people in my home, no lock on my outside faucet, other factors, I would agree but there is no way that I am using 20K gallons of water SAWS is not making any attempt to address my concern that it is not logical that I have used this amount of water Customer service representatives are not in a position to address these concerns and the fact that I would not be transferred to someone that could provide me with another logical explanation is not acceptable I have neighbors that to this day are watering almost everyday and their bills are not as high as mine My neighbor ri
By far the worst customer service ive had, especially with a very rude manager who should be fired
We received our October bill which was $83.87, which was twice as much as we had thoughtI called customer service on November 5th and confronted them about how our bill was extremely high for the number of people living in the house, which is twoThey asked if I had any leaks on the property and asked me to do a "dye test" for our toiletsI told them I did not have any leaks, which is why I was calling because our bill should not be that high with no leaksThey said they would send someone out to check our meter for any flow the following weekI had advised them that it shouldn't be more than $( which is 10,gallons) because months prior in august my bill was only $and that was the month I watered my yard due to summer heatAfter August it started raining every week so watering was no longer needed10,gallons is twice our neighborhoods average
I called b
You guys are the worst people I have ever had to deal withI want a detailed statement of my water uses the the past two years at my current addressI will be pursuing litigation and contacting KSAT because you people cutting my *** off all the time is getting oldHow the hell you cut my service off the day it's due, who the *** does that!?! I hope you *** burn in hell and are ready for what's coming
My water billed doubled last monthOut of curiosity, I posted this info n my Neighborhood next door appSix other people from my subdivision complained of the same issueI called SAWS they told me to get a plumber outOk, seems odd as others are reporting the same issueI paid the $ for a plumber to come outHe certified no problems - no work yo be doneI called SAWS again they tell me they will send someone outdon't tell me when and can't tell me how they will follow-upThen I bring up that this has to be a larger issue againThey tell me I can call their emergency lineSo I do thatNice again emergency has no careI bring up that six other residents in this subdividing are complaining of the same thingOnce again they tell me to hire a plumberI explain I already have etcetcand then they tell me they are transferring this to their management and they will call me backOf course no one has shown up and no one has called back because SAWS does not careThey want
My bill for the month of April reflected water usage way above readings Each bill reflects water usage on a graph with detailed charges for water usageFor the month of April my water usage was read at 26k gallons my average usage is around gallons I called to inform them of this and they didn't do anything, but ask me to read the meter myself and make sure no waters leaks She never offered to have it investigated etcI asked to dispute, but she wouldn't She wanted me to check for leaks etcI checked for leaks and found none I called back today and asked for payment arrangements and they denied me stating they don't do thatI asked what I needed to pay to restore service (i didn't pay the amount previously to ensure I didn't lose out on my money due to incorrect reading)she said you need to pay $I stated I couldn't afford that and that I can may a lesser amount of $She said I can do thatBut previously she told me she couldn't make payme
I have owned my home at the address listed above for over three yearsMy water bill has never exceeded $in the hot summer In September, I received a water bill fr San Antonio Water System with a total charge of $The same day I saw my neighbor and he told me that he received the same outrageous bill and he called costumer service and was told that the company have been estimating the meter numbers and many costumers have received a larger than usual bills and he was told that they will forward his account to have it adjusted
I called SAWS costumer service and when I asked why my bill is times higher than my usual billing and I am still living by myself and I have no access use of water, I was told that it should be a leak at my house because the previous months have not been estimatedI told the rep that the previous months (June and July) are identical and August was even half the amount of what I owed on JulyHow can I use this much water in September and
My bills have been extraordinarily high SAWS claims that a family household with the sprinkler system off managed to spend 20k gallons of water I have called and my meter was checked They claim my meter is 100% accurate and my reading was now 4,gallons For years, I have installed a lock on my outside faucet I have called and again they state that it is based on consumption If I had a leak, more people in my home, no lock on my outside faucet, other factors, I would agree but there is no way that I am using 20K gallons of water SAWS is not making any attempt to address my concern that it is not logical that I have used this amount of water Customer service representatives are not in a position to address these concerns and the fact that I would not be transferred to someone that could provide me with another logical explanation is not acceptable I have neighbors that to this day are watering almost everyday and their bills are not as high as mine My neighbor ri