Sheridan Brothers Moving & Storage

I recently had an excellent experience with this company--from start to finish-- for a move from Rochester to New England

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The reason I contacted the Revdex.com is because I contacted the company twice with no return phone calls and then sent them a registered letter, the reason they are contacting me now is because I contacted the Revdex.comThey were sent videos of damage via email on 3/18/ Regards, [redacted] ***

Good Day, Please be advised that the only complaint Miss Miller ever mad was a handle on a dresser We did take the handle to either fix or replace it Seeing as the handle is quite older it did take us awhile to figure out the best plan of attack for it We did call Miss Miller back on two occasions to let her know we were working on it We did also update her each time she called The handle has been fixed and returned to Miss Miller so this complaint should be closed Thank you, Sheridan Brothers Moving

Revdex.com:RESPONSE FROM MOVERS in black: The only truth to this complaint is the client did hire us to move a refrigerator As a matter of fact we were also set up for a second move after her floors were redone When called to confirm the appointment she had mentioned she was looking for her door stopper We informed her we did not have it and would be happy to get one for her She then went on a rant bad mouthing not only us but the company who is providing her floor service First and foremost when I was called about the confirmation of the second mover I told the girl in the office the door stopped was missing and the movers did not put it back together because they said they were coming back in days I told her at the time I did not even open that door yet We informed her would look into her complaint and get back to her We asked each of the movers on the crew individually about the moveI was told by the man that came to my house to see the damage that one of the movers was the owner son and he meaning the son "had to much job security as this was not his first complaint" He also informed me that the owner son in law owns a construction company that fixes the damage that Sheridan movers causesThey informed us that the door was badly worn and damaged to begin withWhen the movers came in they told me they needed to inspect the refrigerator any damage and we did look and I agreed that there were a few dings on the freezer doorSince this is the procedure to inspect property wouldn't they have pointed out the damage on the door if it was there as the movers stated It was already missing the weatherstrippingI have photos of thedoor with the weatherstripping intact and also it on the ground during the moveI began taking picture when the movers refused to remove both doors as per my request The fridge never touched the door frameI have a picture of the movers though this episode They knew even before getting it to the doorway it was not going to fit and went a different way No I have pictures of them going out the door removing the door and inspecting the damage At the time I didn't know they were inspecting the damage I thought they were trying to figure out how to but the door back togetherWe know how inexpensive weatherstripping is so we did offer to provide the strip for her When our repair person went out the client was extremely rude and combative He showed up in dress clothes with a can of puddy and a roll of weather stripping and said he would repair the door I said no, that I would call someone a professional and get estimates this is when he again told me of the son in law that had a construction company We informed her we did not have to do what we were doing since the damage is preexisitng Again why was this noted by the movers, again I have pictures of the fresh damage The stationary door was also not but on right This is not lined up right When he guy from the movers argued it was suppose to be like that, I had him walk over to my sisters with me and my witness, and he saw her door that is just like mine and apologized he was wrong, and admitted that they did put the door on wrongWe were just trying to help her out He was not going to stand there and be treated so horribly so he told her to have a good day and left the home.We shook hand and he said the owner would call me I have a witness that was at my home when he was there.WHEN I NEVER HEARD FROM THE OWNER OF THE COMPANY THAT IS WHEN I CONTACTED Revdex.com There is construction going on in the home so any damages could of been made by multiple people and she just decided to attempt to pin it on usAgain it was Rochester Hardwood flooring not multiple companiesThey will attest to the fact they never used that door They did not replace the floor in that room I have a good rapport with them, As a matter of fact they are doing more work for me starting Dec When I did show Kelly the owner the door ( of Rochester Hardwoods) the damage Sheridan Movers did He said he was they said they would no longer recommend Sheridan movers! As you can see by the attached pics the house was not under construction, as the area rug was still down on my floors room and the TV and stand and play table were still in the room We are not liable for this and do not feel it is our responsibility I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

This response is in regards to the claim that [redacted] has made against Sheridan Brothers Moving 1.) Being in the industry for as long as we have been Mrs & Mrs [redacted] are by far the most difficult clients to deal with We went out on different occasions to re-evaluate the estimate for the move They kept going back and forth with what they were going to be moving versus what the new owners of their home were going to purchase They kept informing us of how difficult the buyers and sellers on either end were We moved both of those families and they were a dream to work with We moved one family locally and the other family out of state These moves were all made by our top staff It is funny to me the [redacted] move is the only one that had issues 2.) The move took hours not To move a household this size in the middle of December is AMAZING It did take men the hours along with additional men hours The bill ended up being $over the quoted price They refused to pay it We let that go to be done with them and the horrible way that they treated our staff All paperwork was signed and no damages were ever noted (PLEASE SEE ATTACHED BILL OF LADING) 3.) We were asked to come out days later to pick up empty boxes Again, there was ever a mention about any damages 4.) We were contacted on January 17th by Mr Jeary He had stated he had a few issues that took place and wanted us to come out and take a look This was days after the move had taken placeNow all of a sudden there are numerous markings to the floor which were not done by our movers A few of them are along a wall which would of been impossible for a mover to make unless he dragged an entire bed across the floor I believe that tat Mr & Mrs [redacted] attempted to move a piece of furniture themselves and are blaming us for the gouges made in the process There is no possible way that any competent mover could of done this 5.) When Mr & Mrs [redacted] did there walk through for their new home it was a night time and the lighting is not great in the home Who is to say that they just did not miss some were and tear in the home Seeing it with furniture originally and then emptied in the dark you are subject to not seeing everything The old owners which we moved did say that there was some basic wear and tear like any home There is absolutely no way that we are going to pay $12,for damages that cannot even be proven to be our fault We are not willing to compromise on this Mike Sheridan Sheridan Brothers Moving

You wrote on the check payment for stolen goods We did not steal your items! You did not have access per your new landlord The one we have been in contact with during this process since he would not give either of us accesss to the space until your payment to him was made good The police were called because you failed to sign off on the bill of lading It truly had nothing to do with the payment The bill of lading is legitimate and is attached for Revdex.com to also place in the file We are not going to continue going tit for tat with you You placing blame on us is completely ridiculous

Revdex.com: Immediately AFTER I filed the complaint with the Revdex.com I received my FIRST response from Sheridan Brothers They did, after SIX weeks, finally fix the handle, so the issue is now resolved However, they are completely lying about keeping me updated throughout this process If there is a way to attach these facts to their file for future clients to read before hiring them, I think this information regarding their business practices should be made readily available Throughout this entire process, I was never contacted by the owner, and never received an apology of any kind [redacted]

I used Sheridan Brothers about a year ago and I cannot say enough nice thingsThey were timely, professional, helpful and worked fastThey were wonderfulIn fact I will be moving again soon and will definitely use them again!

It is obvious from the photos that the marks were pre-existing The majority of the damge is the opposite side of the door where the fridge came out The fridge did not touch the door It is obvious that the fridge was well padded and the movers realized it would not fit and they stopped We believe that the damage was there ahead of time and we are being falsely being accused of damage that was not caused by us The pictures do not prove anything except the door is older and worn We would encourage a 3rd party to evaluate it and would welcome the Revdex.com to set that up

Revdex.com spoke with the business today, and they advised that when Mike Sheridan came to your home at the agreed upon time to view the damages, you did not answer the doorWhen the consumer contacted us to report her claim, we were advised that one box of ceramics, pottery and one shelf were damaged We set up an appointment to view damage, and the consumer was not there or refused to the answer the door We are still willing to offer the $per pound as agreed to in the contract As far as kitchen chairs, damaged couch, etcthis is the first we have heard of any of this and will offer nothing as there is still no proof that anything was damaged

The claimant did not have the funds to pay for the service He also did not have the funds to pay the current landlord (check bounced) He was unable to get into the delivery space We tried multiple times to get the items delivered The space was not available to deliver into per the new landlord There was ne response from the claimant for week He finally got in touch with us, the landlord approved delivery, all items were delivered in full on 1/14/

We are in receipt of the complaint against Sheridan Brothers Moving I have attached all information to show why we are not at fault I will list the reasons to be clear.1.) Photos #and #will show the bed bugs on the mattress We are not allowed to nor would ever transport items with bed bugs It is not compliant with the Department of Transportation along with Monroe County Health Department The client was made aware of this.2.) There was garbage throughout the home It was unsanitary You will see that throughout additional photos.3.) The boxes were not packed properly There were breakables not packed properly There were open boxes There were things hanging out of the boxes We by law cannot transport items like this.4.) As for the accusation of theft, they are completely out of line The gentleman that provided the service have been with our company for many years They are stand up guys and would never steal from anyone I would suggest looking through the piles of items that are in the home a little better.5.) I have attached a copy of the order for service, bill of lading and our waiver You will see at the bottom of the bill of lading, [redacted] did sign off on the delivery acknowledgment It does state" Shipment was received in good condition except herein noted and services ordered were performed."We are are available for any additional questions I greatly appreciate your help!

We have followed up on Saturday 3/with the client and have set up a service call for tomorrow 3/at 5pm to evaluate her claimsUnsure why the extreme of contacting Revdex.com was needed since we are making the effort to take care of the situation but it will be settled one way or another

Mr [redacted] called in to our office and spoke to our salesman [redacted] He explained the situation He had said that there was a bag of jewelry inside of a box that was inside of another box that disappeared [redacted] informed him he is salesman and does not handle claims He informed Mr [redacted] that the owner, [redacted] (myself) was out of town for work He did inform him when I returned he would fill me in and get back to him Mr [redacted] did call to follow up on the initial conversation and was informed I had just returned to town and would be filled in today In the meantime, the file for Mr [redacted] was pulled The insurance for Mr [redacted] is cents per pound per article He was informed of this of his follow up call Mr [redacted] was also informed to fill out a police report He did not want to do this We did speak with our crew who performed the moving service and who have also been with is for close to years now, no one opened any box on the move We find it odd that 1.) A bag inside of a box inside of another box ended up missing2.) he does not wnat to file a police report as we advised3.) Is only asking for the reimbursement of the moving charges of $896.00We are not taking the accusations lightly We are not thieves and our name is being badgered with this claim We are happy to come up with a solution to this We are however not providing a full reimbursement when we did not take anything from Mr [redacted] to begin with.Thank you, [redacted] Sheridan Brothers Moving###-###-####

Dear Revdex.com:Their response is one I went through - they told me to contact their out of state representative at Stevens Worldwide I did and they are not responsive Since I have worked with the original company, the original company needs to chase up this matter I have contacted this separate organization several times and [redacted] is their representative and they do not respond whatsoever to the claimsSo, it should be again, the original company with whom I purchased the insurance through and have them deal with their 3rd parties I have gone back and forth with respect to thisSo for now I seek the original company to resolve the matter with their 3rd party and at the very least I want my full refund for the insurance paid of around $and lost time and effort totaling $in refund As far as their subcontractor please have the original company work with their contact at Steven's Worldwide [redacted] has been unresponsive and useless in these mattersHer contact details are below [redacted] ###-###-#### Ex*** email address [redacted] @stevensworldwide.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

My husband and I had a terrible experience with Sheridan Brothers Moving We hired them to move our bedroom apartment into a bedroom house (miles away)We have a lot books and records, which I told the company when I got the estimate (she even wrote "A lot of records" on the estimate)We have very little furniture Everything was boxed, labeled and stacked in the center of the apartment when the movers arrivedThey sent two movers and a very large truck (ftI think?)One of the guys was very nice, the other one was rude, aggressive and threatening He clearly did NOT want to finish the job - and he kept telling us there was no way they were going to get it all done After hour he told us it was going to cost us "more than $1,000" and that we needed a third guyHe was angry and aggressively complaining about how much stuff we had I began to feel that I couldn't trust this guy to handle our belongings, and I felt personally threatened by his aggressive behavior He also told my husband that I had not been honest in the estimate I started crying and called the company and begged them to send a manager to assess the situation My husband asked me not to talk to the movers anymore because he was afraid they were going to purposefully damage our property (by 1:more than half of our belongings were on the truck)They sent a manager who told me that "elevator jobs take longer" (our elevator is large enough to hold a full size sofa and Queen size mattress, and we provided a key to hold the door) There were no stairs for them movers to climb to get out of the apartment, and only steps into the houseThe manager left after about half an hour The movers did a HORRIBLE job packing the truck, and left several items still in the apartment without filling the truck (including a rollrug, and a broken down metal shelf which could EASILY have fit in the truck)They emptied the contents of the truck in our house and were "done" by pm on the dot So today I have to take a day off of work and rent a U Haul to finish the job that I paid Sheridan Movers $to complete This was by far the worst moving experience I have ever had I have contacted Sheridan Movers to discuss this situation, and have not yet received a call back I am actually afraid to post this message, because I still feel threatened by the angry mover who now knows where I live and what I own But I hope that this message will help prevent anyone else from the traumatic experience I had with Sheridan Brothers Moving

Dear Revdex.com:
Their response is one I went through - they told me to contact their out of state representative at Stevens Worldwide I did and they are not responsive Since I have worked with the original company, the original company needs to chase up this matter I have contacted this separate organization several times and *** *** is their representative and they do not respond whatsoever to the claimsSo, it should be again, the original company with whom I purchased the insurance through and have them deal with their 3rd parties I have gone back and forth with respect to this.
So for now I seek the original company to resolve the matter with their 3rd party and at the very least I want my full refund for the insurance paid of around $and lost time and effort totaling $in refund
As far as their subcontractor please have the original company work with their contact at Steven's Worldwide *** has been unresponsive and useless in these matters
Her contact details are below *** *** ###-###-#### Ex*** email address ***@stevensworldwide.com
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

I know they are lying about the problems but let me say this I didn't realize the one piece of article had bed bugs, I had bought it from the *I thak them for bringing them to my attention, but as for the other things that they said was truly wrong they still had room min the truck to at least bring my babies swing and highchair with them and my uncles pictures are still missing but the other things were found but the pictures and the highchair and the swing could have been brought over in the trucknow I have to go out and spend money out of my pocket again to buy a new swing and highchair for my baby as they were negligent not to bring those itemsso my response that I am not satisfied with them and I WOULD NEVER RECOMMEND THEM TO ANY BODY ON THIS ENTIRE EARTHTHEY ARE NOTHING BUT RIPOFFS but let me tell you this the one person's name who was john h didn't want me to say anything to the boss but he placed a call to his father jim and he said that his father could move us for a cheaper price and get everything all in his truck then all of a sudden a guy by the name of joe came down and took a look and thatswhen joe said he would send a three man crew back to the house and pack us upso if they want to lie about things then that's fine with me, but since nothing is getting done, I'm just going to have to take to the next level

***,
What sort of documentation would you need regarding the weights of the damaged itemsThere was damage done to my couch, a sidebar table, a shelf, a few kitchen chairs, a dresser, and two boxes of heirloom ceramics were destroyedWould pictures suffice? I do have a picture showing damage made by kicking one of the containers that the ceramics were in
Thanks,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9940849, and find that this resolution is satisfactory to me I still feel that there needs to be better communication from the movers regarding insurance options and I sincerely hope that Sheridan Brothers will take this into account in future
Regards,
*** ***