Sheryl Watson

We have spoken to customer and solved her concern in a satisfactory manner to herThank you

Hi,We have already send [redacted] a check of $that he has cashed a few days agoWe will mail [redacted] an additional check of $to satisfy his entire claim of $89.00.Josh G***Smart One Energy

Revdex.com:At this time, I have not been contacted by Smart One Energy, LLC regarding complaint ID [redacted] Also I was billed again by Smart One Energy after asking on January **, that they no longer supply my gasI have called numerous times since January [redacted] asking to speak with a supervisorEach time I'm told that a supervisor would contact me in 24-hours, but that has yet to happen.Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Smart One Energy, LLC regarding complaint ID [redacted] .Sincerely, [redacted] ***

We have spoken with [redacted] and have dealt with her in a satisfactory manner Thank you,Josh G***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a phone call from Aaron K [redacted] on April [redacted] and he said he was going to reimburse $but needed to send a form before he could send the reimbursement but to this date we haven't received anything I believe we're getting the run around with Smart One Energy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have spoken to the client and resolved her issue in a satisfactory manor to herThank you

As [redacted] requested we have immediately submitted a cancellation request to [redacted] *** on his behalf, and we got confirmation from [redacted] *** that [redacted] will never receive any gas supply from Smart One Energy, and will just continue to receive his gas supply from [redacted] as he always has.Josh G***Smart One Energy

Revdex.com:At this time, I have not been contacted by Smart One Energy, LLC regarding complaint ID [redacted] .Sincerely, [redacted]

All our agents are strictly instructed to mention that we are calling from Smart One Energy in ‘regards to’ their [redacted] bills, but that the reductions are coming from Smart One EnergyWe state that [redacted] will still deliver their gas and issue the bills, and that we at Smart One Energy simply supply the gas to ***They in turn deliver it to the customers like they always have and we never state that we are ***.She may have thought that since we mentioned [redacted] and our association with them, that we were stating that we are *** Often people are not aware of the relationship between an ESCO and the utility company We work together We have canceled her for no chargeWe apologize for any confusion that this may have caused Thank you, Josh G***

We have spoken to the customer and resolved her issue in a matter that is satisfactory to her.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if I receive my balance of $by the promised date and the matter can be closed and considered resolved
Sincerely,
*** ***

This is a response to complaint ID# ***/ *** ***.All our agents are strictly instructed to mention that we are calling from Smart One Energy in ‘regards to’ their *** *** bills, but that the reductions are coming from Smart One EnergyWe state that *** *** will still deliver
their gas and issue the bills, and that we at Smart One Energy simply supply the gas to *** *** and they in turn deliver it to the customers like they always haveWe never state that we are *** *** *** probably felt that since we mentioned *** *** and our association with them, that we were stating that we are *** *** Often people are not aware of the relationship between an ESCO and the utility company We work together*** *** was never enrolled with us.We apologize for any confusion on *** ***’s part.We thank you for forwarding the complaint

We have spoken to the customer and resolved the issue in a satisfactory manner to her

HI,*** *** has been cancelled out of Smart One Energy Gas Supply as of June **, In addition, we have tried to contact her on numerous occasions and even left her voicemails to call us back so we can help her out with if she still has any issues but we have not heard back from her so
far

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. *** I was able to speak with company and they cancelled my account and complaint has been
resolvedThank you***
Sincerely,
*** ***

We will mail out the additional check of $to *** ***by May ***, which he should receive by May ***.Josh G***Smart One Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I haven't received confirmation letter from Smart One Energy regarding cancelling my enrollment without any chargeI called ***, and representative recommended me to wait for next bill to make sure whether CTA is cancelledMisleading information wasted me a lot of timeI have to call *** several times to figure outI have to call Smart One Energy to cancel, and also worried whether it will affect my future *** bill, since we attend some special *** program for both electrical and gas
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***