Shift4 Payments, LLC

I have already spoke to customer service representatives and left message for the supervisor to contact me on August 11, Each and every time I contact Harbor Touch no resolution has been providedI signed up with Harbor Touch through one of you sales men (Christopher W***) last year after long considerationI am a new small business and was looking to find a credit card terminal and company that would understand small business needsI regretted this decision almost immediatelyI was not given all the facts and fees that were associated with this terminal and companyI was never given my contract and had to contact Harbor Touch for a copy after and unexpected fee of $was taken from my accountHarbor Touch did refund this fee to me which took weeks to receiveI was informed at the signing of this contract that I would pay 1.49% on all credit card transactions( failed to mention only on classic [redacted] and [redacted] ), cent per swipe fee, Free gift cards( which are truly not free after days) and a $a month statement fee and that all paper supplies would be free( failed to mention I would be responsible for shipping)After receiving my first statement I contacted Harbor Touch inquiring to the different fees for my credit card transactionsI was informed that the fees were for Classic [redacted] and [redacted] onlyThe fees are different for Debit, Reward and Business CardsI was swindled by your salesman and have informed Harbor Touch that he is not to come on my propertyI explained to him for months prior to signing up with Harbor Touch that I was a new business and that credit card fees could eat me upI was assured that this would not happen with Harbor Touch, boy was I suckered!!Again in August , Harbor Touch has taken $from my account that I was unaware ofcording to your customer service representative it was in my sign up forms which I don’t have a copy ofI did not authorize and want put back into my account ASAP!! I have ask for someone to review my account on separate occasions and was told this would be done and someone would return my call, here we are almost a year later NO CALL!! PLEASE HELP!!TranslateDesired Resolution / OutcomeDesired Resolution: RefundRefundselectDesired Outcome: I have ask Harbor Touch to send all the documents I signed regarding my contract with them since the salesman failed to provide them to meTo date I have not received all the documents from Harbor TouchI feel this is their way of stealing peoples moneyI want the $taken from my account without my knowledge promptly put back

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.The merchant entered into two (2) distinct contracts as detailed below.Merchant Transaction Processing AgreementOn October 7, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms Point of Sale Service AgreementOn October 7, 2016, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with a POS system, at little to no upfront cost, based on their commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterWe refer the merchant to the Service Agreement Terms and Conditions Section Exclusive Processing Requirement Section 2.bspecifically addresses the non-processing fee The Processing Agreement Section Merchant Profile specifies the monthly volume the merchant expects to process using Harbortouch processing services Section Service Charges shows the monthly minimum of $ The merchant agreed to the contractual terms of the Processing Agreement when they signed the Agreement The Processing Agreement has an early termination fee (“ETF”) detailed in Section of the Processing Agreement and the Terms and Conditions Sections and The Service Agreement has an early termination fee (“ETF”) detailed in Section of the Service Agreement Terms and Conditions Regarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated Any verbal agreement is superseded by the written signed agreement The contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced above Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity.Legal GroupHarbortouch

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn January 14, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is attachedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com [redacted] The Processing Agreement is for a three (3) year term and automatically renews for successive (2) year termsHarbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantAfter a detailed review of the merchant’s account we have no record of receiving the signed cancellation form that was emailed to the merchant on January 9, Without the requested form the account remained opened and billing continued on the account See the Terms and Conditions Sections and for details regarding the term of the agreement and termination thereof Additionally, there is an applicable early termination fee (ETF) as specified in Section Dof the Processing Agreement There are twenty months remaining on the current term totaling $(x $35) However, Harbortouch is willing to work with the merchant and will close the merchant account reducing the ETF to the minimum of $as per Section Dof the Processing Agreement In addition, there is an amount of $($monthly minimum + $rejection fee) in Harbortouch collections I suggest the merchant contact Harbortouch collections department at to settle the balance remaining on their account All fees and charges are applicable in accordance to the Processing Agreement inclusive of the Terms and Conditions, together with its addenda, attachments and schedulesNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal Group Harbortouch

We refer the merchant to the POS Service Agreement Terms and Conditions Section titled Personal Guarantee: I absolutely and unconditionally guarantee the full performance of all Merchant's obligations to Harbortouch, together with all costs, expenses, and attorneys' fees incurred by Harbortouch, its parents, affiliates, successors, or assigns, in connection with any action, in actions, or defaults of Merchant with respect to this Agreement or any other Agreement currently in effect or in the future entered into between Merchant or its principals and Harbortouch, its parents, affiliates, successors or assignsI waive any right to require Harbortouch, its parents, affiliates, successors or assigns to proceed against other entities or Merchant Additionally the Merchant Transaction Processing Agreement Terms and Conditions and Addendum: Section 3.8MERCHANT shall establish a designated account at the institution of its choice ("DESIGNATED ACCOUNT") for the credit and debit of sums between the PARTIES MERCHANT, pursuant to the Funds Transfer Instructions set out herein, authorizes BANK to make deposits and withdrawals from the DESIGNATED ACCOUNT MERCHANT hereby grants to BANK a security interest and lien upon the DESIGNATED ACCOUNT to secure all of MERCHANT's (or any related entity under MERCHANT'S control) obligations to BANK under this AGREEMENT If required by BANK, MERCHANT agrees to cooperate with BANK and the depository bank maintaining the DESIGNATED ACCOUNT to cause a Control Agreement to be executed with respect to the DESIGNATED ACCOUNT MERCHANT agrees to maintain a balance in the DESIGNATED ACCOUNT in an amount specified by BANK and MERCHANT agrees to deposit funds into the DESIGNATED ACCOUNT so that the minimum balance required by BANK is maintainedIf this AGREEMENT is terminated for any reason, the DESIGNATED ACCOUNT shall be maintained for a period of one hundred eighty (180) days, plus the period of any warranty or guarantee on goods and/or services sold by MERCHANT and processed as SALES, from the date of the last SALE processed by MERCHANT under AGREEMENT BANK may recoup and debit from the DESIGNATED ACCOUNT all non-VISA and non-MASTERCARD related FEES and other obligations due to BANK under this AGREEMENT or any other agreement MERCHANT or MERCHANT's related entities have with BANK without prior notice to MERCHANT BANK may recoup and debit from the DESIGNATED ACCOUNT all FEES and other obligations due to BANK under this AGREEMENT or any other agreement MERCHANT or MERCHANT's related entities have with BANK without prior notice to MERCHANT.Addendum Section 13:BANK and/or Harbortouch have the right of recoupment and set-off This means that BANK and/or Harbortouch may recoup and offset any outstanding or uncollected amounts owed to BANK and/or Harbortouch from (i) any amounts BANK or Harbortouch would otherwise be obligated to deposit into the DESIGNATED ACCOUNT, and (ii) any other amounts BANK and /or Harbortouch may owe MERCHANT under this AGREEMENT or any other agreement.Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch

On April 26, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is attachedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsOn April 26, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with a POS system, at little to no upfront cost, based on his commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attachedAfter a detailed review of the merchant account, it has been determined that Harbortouch terminated the merchant account on July 29, due to the business not conforming to Harbortouch’s underwriting guidelinesAfter further review, Harbortouch is willing to refund the merchant the $fee and it will be credited to their bank account in approximately five (5) business days Please see Section 2b of the POS Service Agreement Terms and Conditions providing details regarding this feeHowever, it is the responsibility of the merchant to return the POS equipment (at their expense) within days from the date of termination, please see Sections 4b and 5f of the POS Service Agreement Terms and Conditions Should we not receive the POS equipment the full ETF will be charged as detailed in the POS Service Agreement Terms and Conditions Section 3b(ii) Legal Group Harbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In the brochure on page it clearly states that you can create an online menu for online ordering, and you can update the POS system remotely via the lighthouse featureEvery time I have called to inquire about this, I am told it is only for the [redacted] model, and that the [redacted] model will receive it "in a couple of years" --- this was even told to me by Alex V [redacted] after the system was receivedThe brochure CLEARLY states on the very first page it is for the [redacted] system, nothing is mentioned about the [redacted] systemI have attached photosThe first photo shows the [redacted] model on the brochureThe second picture shows page 7, showing clearly that online ordering is a feature.I have been lied to about this system, it clearly does not do what it says it will do on the brochureI have contacted your "resolution specialists" multiple times and left multiple voicemail with no response.I will not pay any early termination fees for this system because it is completely different than what the brochure says, but I will eat the shipping cost to return it to harbortouch Regards, [redacted]

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerA Merchant Transaction Processing Agreement On May 30, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsThe Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year periods, please see the Terms and Conditions Sections and for details B Point of Sale Service Agreement On June 22, 2017, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with two (2) POS systems, at little to no upfront cost, based on his commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterRegarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated Any verbal agreement is superseded by the written signed agreementThe contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced above Harbortouch is willing to work with the merchant to address the issues they describe in the complaintThe merchant’s complaint was escalated to our account resolution team to assist and they have made several attempts to contact the merchant via telephone and left messages with no return callsHarbortouch is invested in our merchants and we will do we can to make them a satisfied customerWe encourage the merchant to contact our RMA Support at ###-###-#### to discuss the options available regarding POS training and to address their concerns Legal Group Harbortouch

Harbortouch reiterates its prior responses The transaction was denied by the bank and not Harbortouch This is also why the attempt by Harbortouch tech support to assist the merchant to enter the same credit card transaction information was denied again by the bank The merchant did not receive authorization for the credit card transaction as per the Terms and Conditions Association Rules Section Authorization On all SALES, MERCHANT shall request an authorization for the total amount of the SALE and shall record the positive authorization response code on the SALES DRAFT prior to completing the SALE If MERCHANT receives a negative authorization response, MERCHANT shall not complete the SALE and may receive further instructions from the authorization center Harbortouch has issued a courtesy credit of $ No further refunds or credits will be issued Harbortouch is in compliance with the regulations and rules of the Association as per the Terms and Conditions Legal Group Harbortouch 10/19/ Complaint Purchased a Harbor Touch System that was never used: Item shipped 1/weeks after store grand opening- Was told by various CS agents that shipping would be refunded- $shipping was never refunded Was told to ship back system and would not be charged- Submitted back all forms - received a bill for over $ Harbortouch attempted many times to autodraft my checking account for $2000,$resulting overdraft fees, inability to use cash for purchasing for my businessProceeded with "charge back" Resulted in my favor Submitted a fee no monies due contract that was processedShipping items where sent and system returned Desired Resolution The is $money due to Harbor TouchContract submitted and processed by harbortouchs ends all relationship with [redacted] , [redacted] and [redacted] Consumer Business Dialog

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:All their response is saying is that they have escalated the complaint to management They are offering no remedy to the complaint Regards, [redacted]

This has been escalated to a member of our management team The Account Resolution Manager will be reaching out to the merchant shortly to address her concernsLegal GroupHarbortouch

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn July 2, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for three (3) year term and automatically renews for consecutive two (2) year periods Harbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantHarbortouch received the merchant’s signed cancellation form dated February 22, (See attached.) On February 23, the merchant account was closed in our database and the applicable $minimum early termination fee was charged to the merchant account as per the Processing Agreement Section The ETF is calculated by multiplying the number of months remaining in the current term by $or the minimum of $whichever is greater Harbortouch has reviewed the records of the merchant account and has determined the industry wide PCI fee charged annually in January was refunded by one-half to the merchant in 2016, 2017, and recently ($89.95) The merchant account has been terminated as requestedThere will be no ETF refund.Legal GroupHarbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It seems Harbortouch has an automated response they use for complaints because they addressed issues that were not in my complaint but failed to address my actual complaints. Throwing a bunch of legal garble at someone is not an adequate resolution to a complaint. In response to their statements: We in fact DID utilize the online training, more than once. However, that is an irrelevant point because we were not complaining about the software or troubles using it. The only complaint we had regarding the software was that it was programmed incorrectly and would not scan our products. That does NOT constitute lack of training on our part. We did however complain about the lack of support and customer service. They claim to offer these but apparently we have a different definition of what customer support involves. The morning of our installation we called that customer support because there were issues. It was over 4 hours later when someone returned our call and then they couldn't help so they forwarded us to someone who didn't even call back until the following day! Were we to close our doors because we didn't have an operational system and processing? The tech that installed our equipment can vouch for the lack of customer support and service because he was on hold over an hour before he could sign off on the install. As far as "little to no upfront costs" we paid nearly $200 to attain the "necessary" equipment that came without the wireless scanner our sales rep promised and it came without the EMV compliant terminal. They tore down our current operating system and installed a system we couldn't use because the processing fees were NOT what our sales rep told us they would be. It also wouldn't accept chipped cards. The system was programmed incorrectly so we couldn't scan our product yet somehow all of this is our fault because they offer online training? It sounds more to me that they plain and simple DID NOT PROVIDE THE SERVICES THEY PROMISE AND ARE CONTINUING TO BILL US FOR. If a salesman makes representations that are false and gets you to sign a contract based on those false representations it is fraud. If you are told they will honor your current processing fees then you expect when you sign the agreement that those promises are being met. Still, we tried to have this corrected thru the infamous customer service who didn't call until the NEXT WEEK to address our concerns with processing. Besides the issues with processing and the fact the "necessary" equipment needed to run cards and scan our products didn't exist we also couldn't print our reports, couldn't do our online ordering and the processor they did send wouldn't go to a dial up back up. All very "necessary" elements of our business that were not disclosed. Because no one from customer service or support bothered to call us back and address our problems we were forced to tear down their equipment and reinstall our own so that we could operate our business. By the time someone called I informed them it was a little too late and that I wanted our service terminated and an address to return equipment. This was the 1st of February that I informed them I no longer required or welcomed their services. It is over 2 months later and they continue to bill me for processing I have never used. I tried relentlessly to have the service terminated and get an address to return equipment. The "customer support" didn't respond to a single inquiry (I have kept copies for proof) that I made for an address. I tried calling and Harbortouch would inform me that I needed to talk to the sales rep who would just send me back to Harbortouch. All I wanted was to terminate but continuously got a run around. I have been forced to carry a service that I very openly expressed I did not want and couldn't use. I have shipped the equipment back and included the tracking numbers in this response. The "little to no up front costs" I have incurred are now over $440 plus the processing fees I am being billed for that I have never used and now I have legal fees as well. As I resolution I propose that Harbortouch DISCONTINUE FOREVER trying to take money from the account I have revoked access to before they stole $5,950.00. I will agree to pay the fees the tech charged to install the equipment and that should conclude our business with Harbortouch with no further actions or fees. I will not agree to pay the termination fee for a product I could never use because of lack of disclosure and misrepresentation by the sales rep as well as NO customer support when customer support was part of the agreement. I never wanted this problem to go this far but was left with no alternative because of the treatment I have received. Tracking numbers: 5 packages, signature required [redacted] Regards, [redacted] ***

After a detailed review of the merchant account, Harbortouch has determined the merchant was charged the Regulatory Compliance Fee in the amount of $ This is an industry fee charged by the Card Associations for services provided in the prior year In an effort to resolve this amicably, Harbortouch is willing to refund the merchant the Regulatory Compliance Fee totaling $ The refund should be reflected in the merchant’s bank account in three to five business days Legal Group Harbortouch

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn June 2, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms After a detailed review of the merchant account: · All fees are provided upfront in the Processing Agreement signed by the merchant; · The annual fee of $was refunded to the merchant as a courtesy to the merchant upon their request; · The $transaction rejected from the merchant’s bank account on 9/ It appears that the merchant transacted a refund that they could not cover in funds; · The merchant rejected October and November processing fees from their bank account; · The merchant account has been sent to an outside agency for collection of $262.06; · There are no funds on hold for this merchant account.All fees and charges applied to the merchant account are valid in accordance to the Processing Agreement inclusive of the Terms and Conditions as referenced above Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch

Attached please find the fees definedLegal GroupHarbortouch

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer On May 28, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for an initial three (3) year term and will automatically renew for consecutive two (2) year terms (Please see Section of the Terms and Conditions) TERM OF AGREEMENT: The initial term of this AGREEMENT shall be for three (3) years (“INITIAL TERM”) commencing on the date this AGREEMENT is approved by BANK or approved and uploaded by BANK’s Risk Department At the expiration of the INITIAL TERM, this AGREEMENT will automatically renew for successive two (2) year periods (“RENEWAL TERM”) unless terminated as set out below I refer the merchant to Section of the Merchant Transaction Processing Agreement for details about applicable early termination fees · The ECR unit provided to the merchant does not currently have the capability of printing EBT balances on customer receipts This is an ECR manufacturer setting which Harbortouch has contacted for a solution/resolution and is awaiting a response · In the meantime, Harbortouch has offered the merchant a stand-alone ***/ [redacted] terminal that would provide the capability of printing the EBT balance on receipts along with EMV protection · The merchant has refused the solution proposed by Harbortouch or until the manufacturer response is received If the merchant still chooses to terminate his merchant account the applicable early termination fees will charged to his merchant account The merchant should contact customer service at ###-###-#### for the required cancellation forms Legal Group Harbortouch

Harbortouch reiterates its prior response. · The merchant should email three forms of ID to [email protected] to verify the signature on record in our files. We have no record in the merchant account of this being completed by the merchant. · The merchant should email a copy of the contract he has to customersupport @harbortouch.com to verify the signature in addition with three forms of ID. We have no record in the merchant account of this being completed by the merchant. · Harbortouch is not in receipt of the deposit. This is not Harbortouch’s policy. It is a policy of the ISO and any dispute over the deposit is between the merchant and the ISO. · Harbortouch has confirmed with the ISO on 9/27/2016 that no lower rate was promised to the merchant. · The merchant is not processing any transactions according to our records. There are no rates to review since no transactions have been processed. Legal GroupHarbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Harbor touch failed to submit to Revdex.com the signed contract ending serviceAs they would present all terms resulting in a fee was lined outAccepted by Harbor touch when the account was closedThere is no monies due to "early termination" on June 24th Harbor touch was also informed they where not to attempt or withdraw any funds from the Wells Fargo accountThey continued to do so Regards, [redacted]

After reviewing the merchant account, a member of our management team will be reaching out to the merchantLegal GroupHarbortouch

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]