[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As for the equipment, I did return it, not using the RMA that they sent to me to lateBut did use [redacted] and have tracking numbers on all but one and that one went by US Postal Service, however after speaking to James for Habortouch and him stating that there were some boxes in warehouse that had been credit to our accountwe still got charged for machines that Habortouch should have in their possession Regards, [redacted]
On November 27, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is attachedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year periodsOn March 17, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with a POS system, at little to no upfront cost, based on his commitment to a five (5) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterRegarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated Any verbal agreement is superseded by the written signed agreement The contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced above The cancellation form was sent to the merchant’s email address on July 6, for signature and returnHarbortouch never received the signed and dated form from the merchant, therefore the account remained active with charges accruing Harbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantHarbortouch terminated the merchant account in our database on August 14, with early termination fees applied for the Processing Agreement and the POS Service AgreementA current balance is in collection in the amount of $We encourage the merchant to contact our collection department at [redacted] to settle their accountAll processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement.Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal GroupHarbortouch Legal GroupHarbortouch
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am still waiting to hear back from the management team"Greg" called me Wednesday, Sept21st, and said he'd call me back that afternoon with any developments, but has not yet called again Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so very much for helping me resolve this issue! I truly appreciate your assistance and prompt attention to my concerns! I really appreciate the fact you knew who to contact to bring attention to this matter, as I was not successful in that task Regards, [redacted]
After a detailed review of the merchant account, Harbortouch has determined that the merchant’s account was closed in our database on February 5, We have written off the amount of $ The merchant has no further obligations to Harbortouch Legal Group Harbortouch
Complaint: [redacted] I am rejecting this response because:The only authorized user on our account with Harbortouch is [redacted] the former owner who passed away in We have already provided his death certificate to Harbortouch and Harbortouch has allowed us based on proof of [redacted] death to cancel all seven of our accounts I just spoke with a representative of Harbortouch who explained the process for adding myself as an authorized user I'm working on board of director approval naming me as our authorized user so that I can follow up on this complaint Regards, [redacted]
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer There are two distinct contracts entered into by the merchant Merchant Transaction Processing Agreement On February 6, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosed (a clean copy is provided for reference)The merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year period and automatically renews for successive two (2) year terms (Please see Sections and of the Terms and Conditions for details) Point of Sale Service Agreement On February 6, 2015, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with [noof systems (?)] POS systems, at little to no upfront cost, based on his commitment to a five (5) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letter The POS system was installed at the merchant’s business location on February 25, We are attaching a copy of the Installation Sheet signed by the merchant After a detailed review of the merchant account, it has been determined that Harbortouch did not receive any notice from the merchant of his intention to terminate his merchant account prior to his closing his business bank account The merchant is in breach of the contracts Harbortouch closed the merchant account in its database on August 11, by our Risk Department All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement 7/2/ $ July POS and POS POM Fees 7/2/ $ NSF for above item 8/2/ $ July Statement Fee 8/2/ $ NSF for above item 8/4/ $ AF FT and POS PO< Fees 8/4/ $ NSF for above item 8/12/ $ UBC Cancel Fee 8/12/ $ NSF for above item 8/12/ $2, Harbortouch Cancel Fee 8/12/ $ NSF for above item $2, Current Balance We suggest the merchant contact our Collection Department at ###-###-#### to discuss resolution of his account Harbortouch would be happy to work with the merchant to retain his account If the merchant would like to continue with Harbortouch services he should contact Deb S [redacted] at ###-###-#### Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch 10/26/ Complaint Their banc card processing machine crashed, I called to try to get it repaired and they were unableThey said that they would send out a new machine but that it wouldn't arrive until FridayIn the mean time they said that they were setting up a voice authorization system that would not be in place until midnight, so it would work for the next days businessI asked her what I was supposed to do with any credit card customers today and she said to make a copy or inprint of the card and we could reun them the next dayI came in the next day and tried to run the cards and the biggest sale from the previous day was deniedI called Harbortouch and spoke with BriannaExplaining to her that I did exactly as Harbor Touch asked and that the charge didn't go throughShe told me that they would not stand behind their instructions or serviceI explained that the card was taken as per previous instructions and wouldn't have been taken had their processing machine not failedAfter minutes of getting nowhere I asked to speak to a supervisor or manager and was connected to Emilio with the basic same results although he did offer to reimburse me $150.00, I told him that as a consignment store I was out $that would still have to be paid to the consignersAnother futile minutes and was connected to Rich W [redacted] Rich had me hang up the phone and try the voice authorization system for $under the amount and keep trying minusing $each timeI spent half an hour on the phone with tries at $intervals with all declinedI called him back and he said they would not stand by their mistake and make good on the lost money caused by their faulty machines and bad instructionsAnd this just weeks after recieving a letter from them that we had been moved to VIP status! Desired Resolution I would like them to stand by me and support me like they said they wouldI pay for a service from them and they failed to provide that serviceif the machine was working as I am paying for it to work I would have been informed not to accept this card, but as I was given instructions by them to copy the card with no way to verify it I feel that they are at least partially culpable in this and I shouldn't have to take the whole hitI would like them to cover the $sale Consumer Business Dialog
The refund of $was archived to the merchant account on 3/9/ This was completed the 3-business days following the submission of the refund order on 3/4/ The merchant account is terminated and the merchant has no further obligations to HarbortouchThank youLegal Group Harbortouch
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Harbor touch failed to submit to Revdex.com the signed contract ending serviceAs they would present all terms resulting in a fee was lined outAccepted by Harbor touch when the account was closedThere is no monies due to "early termination" on June 24th Harbor touch was also informed they where not to attempt or withdraw any funds from the Wells Fargo accountThey continued to do so Regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn February 9, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year termsOn April 13, 2015, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with a POS system, at little to no upfront cost, based on their commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterHarbortouch provides our merchant customers with POS Systems, at little to no upfront cost This includes all of the necessary hardware, software and installation of the equipment We then support our merchants by offering 24/customer and technical support We do this strictly in reliance on a merchant’s commitment to enter into the three year Service Agreement If a merchant terminates its commitment prior to the end of the contract, we suffer substantial financial lossesTherefore, we are extremely vested in the success and financial viability of our merchants After a detailed review of the merchant account, Harbortouch is willing to work with the merchant to resolve this matter amicablyHarbortouch proposes the following: · Harbortouch will release the merchant from the POS Service Agreement and will waive the early termination fee (“ETF”) of $1,242.00, which is $per month service fee multiplied by the remaining months in the contractIn addition, the merchant will agree to continue using Harbortouch processing services for their credit/debit card transaction needs· Alternatively, if the merchant is not in agreement with the proposed solution presented above, Harbortouch will then charge the merchant account the applicable ETF charges for both the POS Service Agreement and the Processing Agreement totaling $1,· The Processing ETF is $multiplied by the remaining months in the contract totaling $ Both ETF charges total $1,· ETF charges are detailed in Section of the Processing Agreement and in Section 3b(iii) of the Service Agreement Terms and ConditionsThe merchant should communicate acceptance of rejection of the proposed solutionNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch
A member of our management staff has contacted the merchant regarding the issue The merchant has been provided Log Me In access Our Account Resolution Manager is continuing to work with the merchant address their concerns Legal Group Harbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make your merchant a satisfied Harbortouch customer.On June 6, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsThe Processing Agreement is for a three (3) year term and automatically renews for successive two (2) year termsPlease see the Terms and Conditions Section for details.On June 2, 2017, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with a POS system, at little to no upfront cost, based on his commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached.The Processing Agreement has an applicable early termination agreement (“ETF”) calculated by multiplying the remaining months in the contract by $or the minimum of $whichever is greaterThe Service Agreement has an applicable ETF calculated by multiplying the remaining number of months in the contract by the total monthly service fee of $All processing fees and charges are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement.Harbortouch is willing to assist the merchant with filing an insurance claim for the POS System for any storm damage caused to the equipmentI encourage the merchant to contact the Account Resolution Manager at ###-###-#### to assist with the processIf the merchant wants to terminate the account, Harbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantThe applicable ETFs will be charged to the merchant account in fullNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity.Legal GroupHarbortouch Tell us why here
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer On March 31, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year terms After a detailed review of the merchant account, Harbortouch has determined that the merchant first contacted Harbortouch of his disapproval of rates on February 5, Therefore all fees and charges prior to that date are valid in accordance to the Processing Agreement inclusive of the Terms and Conditions, together with its addenda, attachments and schedules Harbortouch is willing to reduce the rates for the merchant I encourage him to contact customer service at to discuss rate reductions on his account IC Plus to BP & $.10.; Batch fee to $.20; and Service fee to $ Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Harbortouch Legal Department
After a detailed review of the merchant account, Harbortouch has determined the individual who filed the Revdex.com complaint is not the primary owner of the Harbortouch merchant accountThe individual who filed the complaint did not sign the contractual agreement with HarbortouchThe only individual who is authorized to make legal or financial decisions is the primary owner named on the merchant account The primary owner of the merchant account should contact [redacted] to discuss the account in detail [redacted] Regards, Gail SN [redacted]
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied customer Merchant Transaction Processing Agreement – [redacted] On November 27, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at [redacted] The Processing Agreement is for a three (3) year term and auto renews for consecutive two (2) year terms.Merchant Transaction Processing Agreement – [redacted] On November 27, the merchant entered into another Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The terms of the contract are the same as described above for [redacted] A copy of the Merchant Application is enclosedHarbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantThe merchant contacted Harbortouch customer service on April 7, indicating they were using another processor and wanted to cancel with Harbortouch The required Harbortouch cancellation forms were emailed to the merchant on April 7, for signature and return Harbortouch never received the required cancellation forms to terminate the merchant accounts Therefore, the accounts remained activeIn August 2016, the merchant accounts were terminated in our database when charges began rejecting from the merchant’s designated bank account The applicable early termination fee (“ETF”) was charged to the merchant accounts The ETF is calculated by multiplying the remaining number of months in the current term by $or the minimum ETF of $whichever is greater (Section of the Processing Agreement)· [redacted] – months X $= $– Harbortouch will reduce to the minimum of $ · [redacted] – months X $= $– Harbortouch will reduce to the minimum of $After a detailed review of the merchant accounts Harbortouch will reduce the ETFs to a total of $ Furthermore, Harbortouch acknowledges the merchant returned the credit/debit processing equipment for both accounts and will waive the $non-return fee (RMA) charged to the accountThe ETFs and RMA totaled $2,After reducing the ETFS the remaining balances owed for [redacted] is $and [redacted] is $Harbortouch encourages the merchant to contact Harbortouch collections at [redacted] to settle the balance of their account All processing fees and charges incurred by the merchant are valid in accordance with the terms of the Processing Agreement inclusive of the Terms and Conditions since the account remained active.Please be advised that the merchant signed a personal guaranty under the Processing AgreementNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal GroupHarbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn May 4, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms On May 14, 2016, the merchant entered into a Harbortouch POS System Transfer Agreement Service Agreement (“PSTA”)Under the terms of the PSTA the merchant agreed to the continuance of the POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with a POS system, at little to no upfront cost, based on his commitment to a twenty-eight (28) month agreement (“PSTA”) for support service based on a monthly fee and other applicable chargesThe original owner’s Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterOn June 2, the merchant signed and returned the required cancellation form to terminate his Harbortouch merchant account In accordance to the agreement signed by the merchant applicable ETF charges were applied to the merchant’s account The account was closed in our database on June 7, However, after a detailed review of the merchant’s account, Harbortouch has determined that the merchant was overcharged an ETF and will be issued a credit in the amount of $1,for the POS ETF 6/8/POS ETF was charged to merchant months X $= $2,6/20/LESS: POS ETF of months remaining out of months as per PSTAmonths X $= $ POS ETF Credit due to merchant months X $= $1,The refund will take approximately five (5) days to be reflected in the merchant’s bank accountAll charges and fees are applicable in accordance to the Processing Agreement and the Service Agreement inclusive of the Terms and Conditions of both contractsNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal Group Harbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer On June 19, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms Regarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated Any verbal agreement is superseded by the written signed agreement The contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced above After a detailed review of the merchant account, Harbortouch has closed the merchant account in its database on January 11, and has written off charges totaling $ On February 23, Harbortouch received delivery of the processing terminal from the ISO.There has been no derog placed on the merchant's credit Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch
Harbortouch’s response to the merchant’s rejection.----------------------------- Harbortouch reiterates its prior responseAdditionally, after further review of the merchant account, all fees and charges are valid in accordance to the Processing Agreement inclusive of the Terms and Conditions, together with its addenda, attachments and schedules Legal GroupHarbortouch
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As for the equipment, I did return it, not using the RMA that they sent to me to lateBut did use [redacted] and have tracking numbers on all but one and that one went by US Postal Service, however after speaking to James for Habortouch and him stating that there were some boxes in warehouse that had been credit to our accountwe still got charged for machines that Habortouch should have in their possession Regards, [redacted]
On November 27, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is attachedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year periodsOn March 17, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with a POS system, at little to no upfront cost, based on his commitment to a five (5) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterRegarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated Any verbal agreement is superseded by the written signed agreement The contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced above The cancellation form was sent to the merchant’s email address on July 6, for signature and returnHarbortouch never received the signed and dated form from the merchant, therefore the account remained active with charges accruing Harbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantHarbortouch terminated the merchant account in our database on August 14, with early termination fees applied for the Processing Agreement and the POS Service AgreementA current balance is in collection in the amount of $We encourage the merchant to contact our collection department at [redacted] to settle their accountAll processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement.Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal GroupHarbortouch Legal GroupHarbortouch
Harbortouch reiterates its prior responsesLegal GroupHarbortouch
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am still waiting to hear back from the management team"Greg" called me Wednesday, Sept21st, and said he'd call me back that afternoon with any developments, but has not yet called again Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so very much for helping me resolve this issue! I truly appreciate your assistance and prompt attention to my concerns! I really appreciate the fact you knew who to contact to bring attention to this matter, as I was not successful in that task Regards, [redacted]
After a detailed review of the merchant account, Harbortouch has determined that the merchant’s account was closed in our database on February 5, We have written off the amount of $ The merchant has no further obligations to Harbortouch Legal Group Harbortouch
Complaint: [redacted] I am rejecting this response because:The only authorized user on our account with Harbortouch is [redacted] the former owner who passed away in We have already provided his death certificate to Harbortouch and Harbortouch has allowed us based on proof of [redacted] death to cancel all seven of our accounts I just spoke with a representative of Harbortouch who explained the process for adding myself as an authorized user I'm working on board of director approval naming me as our authorized user so that I can follow up on this complaint Regards, [redacted]
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer There are two distinct contracts entered into by the merchant Merchant Transaction Processing Agreement On February 6, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosed (a clean copy is provided for reference)The merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year period and automatically renews for successive two (2) year terms (Please see Sections and of the Terms and Conditions for details) Point of Sale Service Agreement On February 6, 2015, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with [noof systems (?)] POS systems, at little to no upfront cost, based on his commitment to a five (5) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letter The POS system was installed at the merchant’s business location on February 25, We are attaching a copy of the Installation Sheet signed by the merchant After a detailed review of the merchant account, it has been determined that Harbortouch did not receive any notice from the merchant of his intention to terminate his merchant account prior to his closing his business bank account The merchant is in breach of the contracts Harbortouch closed the merchant account in its database on August 11, by our Risk Department All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement 7/2/ $ July POS and POS POM Fees 7/2/ $ NSF for above item 8/2/ $ July Statement Fee 8/2/ $ NSF for above item 8/4/ $ AF FT and POS PO< Fees 8/4/ $ NSF for above item 8/12/ $ UBC Cancel Fee 8/12/ $ NSF for above item 8/12/ $2, Harbortouch Cancel Fee 8/12/ $ NSF for above item $2, Current Balance We suggest the merchant contact our Collection Department at ###-###-#### to discuss resolution of his account Harbortouch would be happy to work with the merchant to retain his account If the merchant would like to continue with Harbortouch services he should contact Deb S [redacted] at ###-###-#### Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch 10/26/ Complaint Their banc card processing machine crashed, I called to try to get it repaired and they were unableThey said that they would send out a new machine but that it wouldn't arrive until FridayIn the mean time they said that they were setting up a voice authorization system that would not be in place until midnight, so it would work for the next days businessI asked her what I was supposed to do with any credit card customers today and she said to make a copy or inprint of the card and we could reun them the next dayI came in the next day and tried to run the cards and the biggest sale from the previous day was deniedI called Harbortouch and spoke with BriannaExplaining to her that I did exactly as Harbor Touch asked and that the charge didn't go throughShe told me that they would not stand behind their instructions or serviceI explained that the card was taken as per previous instructions and wouldn't have been taken had their processing machine not failedAfter minutes of getting nowhere I asked to speak to a supervisor or manager and was connected to Emilio with the basic same results although he did offer to reimburse me $150.00, I told him that as a consignment store I was out $that would still have to be paid to the consignersAnother futile minutes and was connected to Rich W [redacted] Rich had me hang up the phone and try the voice authorization system for $under the amount and keep trying minusing $each timeI spent half an hour on the phone with tries at $intervals with all declinedI called him back and he said they would not stand by their mistake and make good on the lost money caused by their faulty machines and bad instructionsAnd this just weeks after recieving a letter from them that we had been moved to VIP status! Desired Resolution I would like them to stand by me and support me like they said they wouldI pay for a service from them and they failed to provide that serviceif the machine was working as I am paying for it to work I would have been informed not to accept this card, but as I was given instructions by them to copy the card with no way to verify it I feel that they are at least partially culpable in this and I shouldn't have to take the whole hitI would like them to cover the $sale Consumer Business Dialog
The refund of $was archived to the merchant account on 3/9/ This was completed the 3-business days following the submission of the refund order on 3/4/ The merchant account is terminated and the merchant has no further obligations to HarbortouchThank youLegal Group Harbortouch
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Harbor touch failed to submit to Revdex.com the signed contract ending serviceAs they would present all terms resulting in a fee was lined outAccepted by Harbor touch when the account was closedThere is no monies due to "early termination" on June 24th Harbor touch was also informed they where not to attempt or withdraw any funds from the Wells Fargo accountThey continued to do so Regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn February 9, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year termsOn April 13, 2015, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with a POS system, at little to no upfront cost, based on their commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterHarbortouch provides our merchant customers with POS Systems, at little to no upfront cost This includes all of the necessary hardware, software and installation of the equipment We then support our merchants by offering 24/customer and technical support We do this strictly in reliance on a merchant’s commitment to enter into the three year Service Agreement If a merchant terminates its commitment prior to the end of the contract, we suffer substantial financial lossesTherefore, we are extremely vested in the success and financial viability of our merchants After a detailed review of the merchant account, Harbortouch is willing to work with the merchant to resolve this matter amicablyHarbortouch proposes the following: · Harbortouch will release the merchant from the POS Service Agreement and will waive the early termination fee (“ETF”) of $1,242.00, which is $per month service fee multiplied by the remaining months in the contractIn addition, the merchant will agree to continue using Harbortouch processing services for their credit/debit card transaction needs· Alternatively, if the merchant is not in agreement with the proposed solution presented above, Harbortouch will then charge the merchant account the applicable ETF charges for both the POS Service Agreement and the Processing Agreement totaling $1,· The Processing ETF is $multiplied by the remaining months in the contract totaling $ Both ETF charges total $1,· ETF charges are detailed in Section of the Processing Agreement and in Section 3b(iii) of the Service Agreement Terms and ConditionsThe merchant should communicate acceptance of rejection of the proposed solutionNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch
A member of our management staff has contacted the merchant regarding the issue The merchant has been provided Log Me In access Our Account Resolution Manager is continuing to work with the merchant address their concerns Legal Group Harbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make your merchant a satisfied Harbortouch customer.On June 6, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsThe Processing Agreement is for a three (3) year term and automatically renews for successive two (2) year termsPlease see the Terms and Conditions Section for details.On June 2, 2017, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with a POS system, at little to no upfront cost, based on his commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached.The Processing Agreement has an applicable early termination agreement (“ETF”) calculated by multiplying the remaining months in the contract by $or the minimum of $whichever is greaterThe Service Agreement has an applicable ETF calculated by multiplying the remaining number of months in the contract by the total monthly service fee of $All processing fees and charges are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement.Harbortouch is willing to assist the merchant with filing an insurance claim for the POS System for any storm damage caused to the equipmentI encourage the merchant to contact the Account Resolution Manager at ###-###-#### to assist with the processIf the merchant wants to terminate the account, Harbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantThe applicable ETFs will be charged to the merchant account in fullNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity.Legal GroupHarbortouch Tell us why here
Harbortouch reiterates all of its prior responsesLegal GroupHarbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer On March 31, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year terms After a detailed review of the merchant account, Harbortouch has determined that the merchant first contacted Harbortouch of his disapproval of rates on February 5, Therefore all fees and charges prior to that date are valid in accordance to the Processing Agreement inclusive of the Terms and Conditions, together with its addenda, attachments and schedules Harbortouch is willing to reduce the rates for the merchant I encourage him to contact customer service at to discuss rate reductions on his account IC Plus to BP & $.10.; Batch fee to $.20; and Service fee to $ Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Harbortouch Legal Department
After a detailed review of the merchant account, Harbortouch has determined the individual who filed the Revdex.com complaint is not the primary owner of the Harbortouch merchant accountThe individual who filed the complaint did not sign the contractual agreement with HarbortouchThe only individual who is authorized to make legal or financial decisions is the primary owner named on the merchant account The primary owner of the merchant account should contact [redacted] to discuss the account in detail [redacted] Regards, Gail SN [redacted]
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied customer Merchant Transaction Processing Agreement – [redacted] On November 27, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at [redacted] The Processing Agreement is for a three (3) year term and auto renews for consecutive two (2) year terms.Merchant Transaction Processing Agreement – [redacted] On November 27, the merchant entered into another Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The terms of the contract are the same as described above for [redacted] A copy of the Merchant Application is enclosedHarbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantThe merchant contacted Harbortouch customer service on April 7, indicating they were using another processor and wanted to cancel with Harbortouch The required Harbortouch cancellation forms were emailed to the merchant on April 7, for signature and return Harbortouch never received the required cancellation forms to terminate the merchant accounts Therefore, the accounts remained activeIn August 2016, the merchant accounts were terminated in our database when charges began rejecting from the merchant’s designated bank account The applicable early termination fee (“ETF”) was charged to the merchant accounts The ETF is calculated by multiplying the remaining number of months in the current term by $or the minimum ETF of $whichever is greater (Section of the Processing Agreement)· [redacted] – months X $= $– Harbortouch will reduce to the minimum of $ · [redacted] – months X $= $– Harbortouch will reduce to the minimum of $After a detailed review of the merchant accounts Harbortouch will reduce the ETFs to a total of $ Furthermore, Harbortouch acknowledges the merchant returned the credit/debit processing equipment for both accounts and will waive the $non-return fee (RMA) charged to the accountThe ETFs and RMA totaled $2,After reducing the ETFS the remaining balances owed for [redacted] is $and [redacted] is $Harbortouch encourages the merchant to contact Harbortouch collections at [redacted] to settle the balance of their account All processing fees and charges incurred by the merchant are valid in accordance with the terms of the Processing Agreement inclusive of the Terms and Conditions since the account remained active.Please be advised that the merchant signed a personal guaranty under the Processing AgreementNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal GroupHarbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn May 4, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms On May 14, 2016, the merchant entered into a Harbortouch POS System Transfer Agreement Service Agreement (“PSTA”)Under the terms of the PSTA the merchant agreed to the continuance of the POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with a POS system, at little to no upfront cost, based on his commitment to a twenty-eight (28) month agreement (“PSTA”) for support service based on a monthly fee and other applicable chargesThe original owner’s Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterOn June 2, the merchant signed and returned the required cancellation form to terminate his Harbortouch merchant account In accordance to the agreement signed by the merchant applicable ETF charges were applied to the merchant’s account The account was closed in our database on June 7, However, after a detailed review of the merchant’s account, Harbortouch has determined that the merchant was overcharged an ETF and will be issued a credit in the amount of $1,for the POS ETF 6/8/POS ETF was charged to merchant months X $= $2,6/20/LESS: POS ETF of months remaining out of months as per PSTAmonths X $= $ POS ETF Credit due to merchant months X $= $1,The refund will take approximately five (5) days to be reflected in the merchant’s bank accountAll charges and fees are applicable in accordance to the Processing Agreement and the Service Agreement inclusive of the Terms and Conditions of both contractsNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal Group Harbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer On June 19, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms Regarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated Any verbal agreement is superseded by the written signed agreement The contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced above After a detailed review of the merchant account, Harbortouch has closed the merchant account in its database on January 11, and has written off charges totaling $ On February 23, Harbortouch received delivery of the processing terminal from the ISO.There has been no derog placed on the merchant's credit Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch
Harbortouch’s response to the merchant’s rejection.----------------------------- Harbortouch reiterates its prior responseAdditionally, after further review of the merchant account, all fees and charges are valid in accordance to the Processing Agreement inclusive of the Terms and Conditions, together with its addenda, attachments and schedules Legal GroupHarbortouch