We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, we will do whatever we can to make the merchant a satisfied Harbortouch customerOn August 6, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for three (3) year term and automatically renews for successive two (2) year terms I refer the merchant to the Terms and Conditions Sections and regarding the details of the term of the agreement and termination of the merchant accountAfter a detailed review of the merchant account, Harbortouch has determined that the merchant account is not fraudulent Harbortouch has determined that the Merchant Transaction Processing Agreement has a valid signature from the merchantDuring the account setup process, Harbortouch requests from the merchant photo ID, a voided business check, and a copy of the business license All of these documents have been provided by the merchant to Harbortouch prior to activating the merchant account Additionally, the merchant has utilized Harbortouch products and services over the past months to process over debit/credit transactions The funds collected by the merchant for these transactions have been deposited into the merchant’s bank account A further review of the merchant account indicates that there has been no mention of fraud on this account until August If a fraudulent claim is filed for the merchant account, then the funds collected by the merchant, would have been collected fraudulently and they would be required to refund all of their customers from start date of the merchant account.If the merchant would like to cancel the merchant account then applicable early termination fees (ETFs) would be charged to the merchant account in accordance to the Processing Agreement inclusive of the Terms and Conditions as detailed in Section of the Processing Agreement and Sections and of the Terms and ConditionsNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal GroupHarbortouch================================================================ Regards, Gail *N [redacted] Paralegal for
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.The merchant entered into two distinct Agreements as follows:A Merchant Transaction Processing Agreement On October 16, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsThe Processing Agreement is for three (3) year term and automatically renews for successive two (2) year periodsB Point of Sale Service Agreement On December 9, 2015, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with a POS system, at little to no upfront cost, based on their commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterHarbortouch provides our merchant customers with POS Systems, at little to no upfront cost This includes all of the necessary hardware, software and installation of the equipment We then support our merchants by offering 24/customer and technical support We do this strictly in reliance on a merchant’s commitment to enter into the three (3) year Service Agreement If a merchant terminates its commitment prior to the end of the contract, we suffer substantial financial lossesTherefore, we are extremely vested in the success and financial viability of our merchants Harbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantHarbortouch never received the required cancellation form signed by the primary owner of the merchant accountTherefore the account remained active and charges continuing on the account.· As per Section 2aof the Service Agreement Terms and Conditions the merchant’s use of the Equipment requires exclusive use of Harbortouch’s Processing Services at all times.· Merchant agreed to process exclusively with Harbortouch; however, the account has gone into default for processing when merchant switched to a competitor breaching the contract they entered into with Harbortouch · Harbortouch offers a thirty (30) day free trial of the POS equipment The merchant cancelled the Service Agreement after the trial period expired · Harbortouch offered to provide the merchant with a POS Termination and Release Agreement (“POSTR”) to cancel the Service Agreement and continue Processing Services with Harbortouch The merchant refused our offer· Harbortouch discloses all fees, rates, and charges for its products and services upfront in its merchant agreementsThe merchant is provided with a monthly billing statement which summarizes the processing fees charged to the merchant’s account based on the volume of card transactions accepted by the merchantAll other fees charged during the month to the merchant’s account are also disclosed on the statement Merchants are provided at least thirty (30) day notice of any fee changes or increases with their billing statement · The Processing Agreement has an applicable early termination fee (“ETF”)The ETF is calculated by the number of remaining months in the current term multiplied by $or a minimum ETF of $will be charged to the merchant account (See the Processing Agreement Section · The Service Agreement has an applicable early termination fee (“ETF”) The ETF is calculated by the number of remaining months in the current term multiplied by the Total Monthly Service Fee (See the Service Agreement)· While the merchant was actively processing credit/debit transactions they did process over 2,credit/debit transactions totaling just over $59,· On March 27, Harbortouch terminated the merchant account for non-processing All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement.Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity.Legal GroupHarbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer Harbortouch was contacted by the merchant on 8/5/ stating that the terminal was not functioning properly and that she could not process credit transactinsHarbortouch made several attempts to troubleshoot the terminal problems that the merchant was experiencing On 8/5/Harbortouch promptly forwarded a swap terminal overnight with no cost to the merchant and also provided backup service for the merchant to process credit transactions until she received the replacement terminal The denied transaction the merchant mentions in her complaint is due to the cardholder’s card not being valid The denied transaction was not caused by Harbortouch or by the terminal A denied transaction would have occurred whether or not the terminal was being used to process the transaction Harbortouch has issued a courtesy credit of $to the merchant Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch
The merchant account was opened in August There was no communication from the merchant over the period of months indicating the account was fraudulent prior to the filing of the initial Revdex.com complaintInstead, over the period of months the merchant processed over credit/debit card transactions totaling over $14,utilizing Harbortouch equipment and services without communicating a fraudulent account until the filing of the Revdex.com complaintPer the merchant’s Revdex.com rejection on 10/7/in this forum, copied below, on she states she does not dispute the signature on the Merchant Transaction Processing Agreement The binding contract between the partiesWhat Harbor Touch is refusing to acknowledge is that I am NOT debating my signature on the "Merchant Transaction Processing Agreement-Merchant Application" Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal Group Harbortouch
After a detailed review of our records in the merchant account, Harbortouch is in agreement that the merchant did file a Revdex.com complaint earlier this year in April At that time the merchant indicated they wanted to cancel the contract Harbortouch responded on 5/17/that we would extend the merchant a period of three (3) months to research other processors (while still processing with Harbortouch during this period) and that if they did not cancel with Harbortouch by the end of the three (3) month period the account would remain active under the current Processing Agreement and POS Service Agreement Harbortouch never received communication from the merchant during the three (3) month extension time that they will be switching processors We received notification from the merchant on 9/26/that they switched processors which is clearly outside of the three (3) month extension period provided to the merchant The merchant is responsible for paying the ETFs in accordance to the Processing Agreement and the POS Service Agreement inclusive of the respective Terms and ConditionsHarbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantA form was generated and sent to the merchant on 9/26/for signature and return to cancel the account To date, Harbortouch has not yet received the signed and dated cancellation letterLegal GroupHarbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make you a satisfied Harbortouch customer.After a detailed review of the merchant account, Harbortouch has determined that the merchant requested cancellation of the merchant account during the trial period Harbortouch is writing off the balance in collections The account was terminated in our database on June 8, No further charges will be billed to the merchant account The merchant has no further obligation to HarbortouchLegal Group Harbortouch
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:These charges are passed through your companyYou need to be able to explain each charge, and we expect thatIf you are not able to explain the charges, we will be canceling our accountWe will not reach out to anyone else, as we do not deal with any of the other companiesYou doFurthermore, after heated conversations with the customer service reps we attempted to cancel our account early last weekSeptember 29th to be more specificThey would not allow us to cancel due to the fact that we had an open Revdex.com compliantWe, respectfully, are asking for a breakdown of each chargeIf not received, we intend on cancelingWe will not agree to pay any cancellation fees.We will await the detailed breakdownIf you're unable to provide, we will proceed with cancelling Regards, [redacted] ***
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services On January 20, 2017, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsHarbortouch received the Account Cancellation Form signed by the merchant and dated June 5, The account was terminated in our database with no early termination fee (“ETF”) as per the formThe merchant claims she returned the processing terminal but cannot provide proof of delivery As per the terms of the contract, it is the merchant’s responsibility to return the equipmentHarbortouch has no record of the debit/credit card terminal being returned A charge of $was charged to the account for non-return of equipment The account is in collections with a balance of $for the RMA fee plus NSF bank feeIf the merchant would provide proof of shipment being made within days of account cancellation, we would be willing to investigate the account further and provide a creditThe merchant is encouraged to contact collections at [redacted] to settle their accountLegal Group Harbortouch
On January 6, the merchant entered into an [redacted] Merchant Transaction Processing Agreement (“Processing Agreement”)Harbortouch has full corporate authority to act on behalf of *** The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The initial term of the Processing Agreement is for three (3) years and renews automatically for consecutive two (2) year terms Please see Section from the Terms and Conditions regarding the terms At the expiration of the INITIAL TERM, this AGREEMENT will automatically renew for successive two (2) year periods (“RENEWAL TERM”) unless terminated as set out below In order for a merchant to continue receiving credit/debit card processing services, the merchant is required to have an active contract whether it is in the initial term or a renewal period · On 1/20/the merchant contacted customer service indicating the need to upgrade their processing terminal Harbortouch offered a one time courtesy by lowering the cost of the replacement terminal and the merchant agreed to continue processing with Harbortouch · On 8/18/ Harbortouch received the Seasonal Hold Activation form signed and dated 8/12/ from the merchant Please see Step On 9/14/the merchant contacted customer service to cancel the merchant account All processing fees and charges are valid in accordance with the terms and conditions of the Processing AgreementAn early termination fee of $will be applicableLegal GroupHarbortouch 10/12/ Complaint Harbortouch has failed to provide fee amounts to merchant, specifically quarterly service fee amount is not stated in any agreements with companyHarbortouch debits assessed fees within first five days each month without providing access to statements outlining such fees until end of month Harbortouch failed to notify merchant of security breaches occurring within their systems Desired Resolution Termination of service agreement with no penalties assessed to merchant Consumer Business Dialog
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, we will do whatever we can to make the merchant a satisfied Harbortouch customerOn August 6, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for three (3) year term and automatically renews for successive two (2) year terms I refer the merchant to the Terms and Conditions Sections and regarding the details of the term of the agreement and termination of the merchant accountAfter a detailed review of the merchant account, Harbortouch has determined that the merchant account is not fraudulent Harbortouch has determined that the Merchant Transaction Processing Agreement has a valid signature from the merchantDuring the account setup process, Harbortouch requests from the merchant photo ID, a voided business check, and a copy of the business license All of these documents have been provided by the merchant to Harbortouch prior to activating the merchant account Additionally, the merchant has utilized Harbortouch products and services over the past months to process over debit/credit transactions The funds collected by the merchant for these transactions have been deposited into the merchant’s bank account A further review of the merchant account indicates that there has been no mention of fraud on this account until August If a fraudulent claim is filed for the merchant account, then the funds collected by the merchant, would have been collected fraudulently and they would be required to refund all of their customers from start date of the merchant account.If the merchant would like to cancel the merchant account then applicable early termination fees (ETFs) would be charged to the merchant account in accordance to the Processing Agreement inclusive of the Terms and Conditions as detailed in Section of the Processing Agreement and Sections and of the Terms and ConditionsNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal GroupHarbortouch================================================================ Regards, Gail *N [redacted] Paralegal for
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.The merchant entered into two distinct Agreements as follows:A Merchant Transaction Processing Agreement On October 16, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsThe Processing Agreement is for three (3) year term and automatically renews for successive two (2) year periodsB Point of Sale Service Agreement On December 9, 2015, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with a POS system, at little to no upfront cost, based on their commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterHarbortouch provides our merchant customers with POS Systems, at little to no upfront cost This includes all of the necessary hardware, software and installation of the equipment We then support our merchants by offering 24/customer and technical support We do this strictly in reliance on a merchant’s commitment to enter into the three (3) year Service Agreement If a merchant terminates its commitment prior to the end of the contract, we suffer substantial financial lossesTherefore, we are extremely vested in the success and financial viability of our merchants Harbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantHarbortouch never received the required cancellation form signed by the primary owner of the merchant accountTherefore the account remained active and charges continuing on the account.· As per Section 2aof the Service Agreement Terms and Conditions the merchant’s use of the Equipment requires exclusive use of Harbortouch’s Processing Services at all times.· Merchant agreed to process exclusively with Harbortouch; however, the account has gone into default for processing when merchant switched to a competitor breaching the contract they entered into with Harbortouch · Harbortouch offers a thirty (30) day free trial of the POS equipment The merchant cancelled the Service Agreement after the trial period expired · Harbortouch offered to provide the merchant with a POS Termination and Release Agreement (“POSTR”) to cancel the Service Agreement and continue Processing Services with Harbortouch The merchant refused our offer· Harbortouch discloses all fees, rates, and charges for its products and services upfront in its merchant agreementsThe merchant is provided with a monthly billing statement which summarizes the processing fees charged to the merchant’s account based on the volume of card transactions accepted by the merchantAll other fees charged during the month to the merchant’s account are also disclosed on the statement Merchants are provided at least thirty (30) day notice of any fee changes or increases with their billing statement · The Processing Agreement has an applicable early termination fee (“ETF”)The ETF is calculated by the number of remaining months in the current term multiplied by $or a minimum ETF of $will be charged to the merchant account (See the Processing Agreement Section · The Service Agreement has an applicable early termination fee (“ETF”) The ETF is calculated by the number of remaining months in the current term multiplied by the Total Monthly Service Fee (See the Service Agreement)· While the merchant was actively processing credit/debit transactions they did process over 2,credit/debit transactions totaling just over $59,· On March 27, Harbortouch terminated the merchant account for non-processing All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement.Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity.Legal GroupHarbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer Harbortouch was contacted by the merchant on 8/5/ stating that the terminal was not functioning properly and that she could not process credit transactinsHarbortouch made several attempts to troubleshoot the terminal problems that the merchant was experiencing On 8/5/Harbortouch promptly forwarded a swap terminal overnight with no cost to the merchant and also provided backup service for the merchant to process credit transactions until she received the replacement terminal The denied transaction the merchant mentions in her complaint is due to the cardholder’s card not being valid The denied transaction was not caused by Harbortouch or by the terminal A denied transaction would have occurred whether or not the terminal was being used to process the transaction Harbortouch has issued a courtesy credit of $to the merchant Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch
The merchant account was opened in August There was no communication from the merchant over the period of months indicating the account was fraudulent prior to the filing of the initial Revdex.com complaintInstead, over the period of months the merchant processed over credit/debit card transactions totaling over $14,utilizing Harbortouch equipment and services without communicating a fraudulent account until the filing of the Revdex.com complaintPer the merchant’s Revdex.com rejection on 10/7/in this forum, copied below, on she states she does not dispute the signature on the Merchant Transaction Processing Agreement The binding contract between the partiesWhat Harbor Touch is refusing to acknowledge is that I am NOT debating my signature on the "Merchant Transaction Processing Agreement-Merchant Application" Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal Group Harbortouch
After a detailed review of our records in the merchant account, Harbortouch is in agreement that the merchant did file a Revdex.com complaint earlier this year in April At that time the merchant indicated they wanted to cancel the contract Harbortouch responded on 5/17/that we would extend the merchant a period of three (3) months to research other processors (while still processing with Harbortouch during this period) and that if they did not cancel with Harbortouch by the end of the three (3) month period the account would remain active under the current Processing Agreement and POS Service Agreement Harbortouch never received communication from the merchant during the three (3) month extension time that they will be switching processors We received notification from the merchant on 9/26/that they switched processors which is clearly outside of the three (3) month extension period provided to the merchant The merchant is responsible for paying the ETFs in accordance to the Processing Agreement and the POS Service Agreement inclusive of the respective Terms and ConditionsHarbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantA form was generated and sent to the merchant on 9/26/for signature and return to cancel the account To date, Harbortouch has not yet received the signed and dated cancellation letterLegal GroupHarbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make you a satisfied Harbortouch customer.After a detailed review of the merchant account, Harbortouch has determined that the merchant requested cancellation of the merchant account during the trial period Harbortouch is writing off the balance in collections The account was terminated in our database on June 8, No further charges will be billed to the merchant account The merchant has no further obligation to HarbortouchLegal Group Harbortouch
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:These charges are passed through your companyYou need to be able to explain each charge, and we expect thatIf you are not able to explain the charges, we will be canceling our accountWe will not reach out to anyone else, as we do not deal with any of the other companiesYou doFurthermore, after heated conversations with the customer service reps we attempted to cancel our account early last weekSeptember 29th to be more specificThey would not allow us to cancel due to the fact that we had an open Revdex.com compliantWe, respectfully, are asking for a breakdown of each chargeIf not received, we intend on cancelingWe will not agree to pay any cancellation fees.We will await the detailed breakdownIf you're unable to provide, we will proceed with cancelling Regards, [redacted] ***
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services On January 20, 2017, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsHarbortouch received the Account Cancellation Form signed by the merchant and dated June 5, The account was terminated in our database with no early termination fee (“ETF”) as per the formThe merchant claims she returned the processing terminal but cannot provide proof of delivery As per the terms of the contract, it is the merchant’s responsibility to return the equipmentHarbortouch has no record of the debit/credit card terminal being returned A charge of $was charged to the account for non-return of equipment The account is in collections with a balance of $for the RMA fee plus NSF bank feeIf the merchant would provide proof of shipment being made within days of account cancellation, we would be willing to investigate the account further and provide a creditThe merchant is encouraged to contact collections at [redacted] to settle their accountLegal Group Harbortouch
On January 6, the merchant entered into an [redacted] Merchant Transaction Processing Agreement (“Processing Agreement”)Harbortouch has full corporate authority to act on behalf of *** The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The initial term of the Processing Agreement is for three (3) years and renews automatically for consecutive two (2) year terms Please see Section from the Terms and Conditions regarding the terms At the expiration of the INITIAL TERM, this AGREEMENT will automatically renew for successive two (2) year periods (“RENEWAL TERM”) unless terminated as set out below In order for a merchant to continue receiving credit/debit card processing services, the merchant is required to have an active contract whether it is in the initial term or a renewal period · On 1/20/the merchant contacted customer service indicating the need to upgrade their processing terminal Harbortouch offered a one time courtesy by lowering the cost of the replacement terminal and the merchant agreed to continue processing with Harbortouch · On 8/18/ Harbortouch received the Seasonal Hold Activation form signed and dated 8/12/ from the merchant Please see Step On 9/14/the merchant contacted customer service to cancel the merchant account All processing fees and charges are valid in accordance with the terms and conditions of the Processing AgreementAn early termination fee of $will be applicableLegal GroupHarbortouch 10/12/ Complaint Harbortouch has failed to provide fee amounts to merchant, specifically quarterly service fee amount is not stated in any agreements with companyHarbortouch debits assessed fees within first five days each month without providing access to statements outlining such fees until end of month Harbortouch failed to notify merchant of security breaches occurring within their systems Desired Resolution Termination of service agreement with no penalties assessed to merchant Consumer Business Dialog