We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and servicesOn January 23, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsThe Processing Agreement is for a three (3) year term and automatically renews for successive two (2) year periods.Regarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validatedAny verbal agreement is superseded by the written signed agreementThe contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced aboveOn August 25, the merchant account was terminated when fees were rejecting from the merchant’s bank accountAs per the Processing Agreement inclusive of the Terms and Conditions the account was charged an early termination fee (“ETF”) The ETF is calculated by the number of months remaining in the current term by $or the minimum of $whichever is greaterPlease see the Processing Agreement Section for details regarding the ETF Currently the merchant has a balance in collections totaling $1,We encourage the merchant to contact our collection department at ###-###-#### to settle their account All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement.Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityHarbortouchLegal Group
Revdex.com: I appreciate all your help in this matterI accept the resolution that the business has shared with me, however I will believe it when I see it You will hear from me again if the cancelation does not go through, and they continue to charge my account I truly hope that this is the end to the problem Again much mahalo for all your help Regards, [redacted]
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerIn response to the complaint filed by the merchant with the Revdex.com, the POS support team has reached out to the merchant and spoke with one of the owners regarding their issues with the hardware/software The merchant indicated he would like to have a scheduled time to discuss their concerns with support in detail to resolve the issues A call is scheduled for Monday 3/5/18@ 8am PST 11am EST time Legal Group Harbortouch
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Our Account Resolution Manager has made several attempts to contact his merchant without success We would like the merchant to return the call at ###-###-#### to assist the merchant with Harbortouch products and services In the meantime, we will continue to make attempts to reach the merchantI just tried again and the results are the same: I called [redacted] / [redacted] at [redacted] and left a messageI called [redacted] at [redacted] and left a messageI called [redacted] at [redacted] and number belongs to a [redacted] now Regards, Gail SN [redacted] , Paralegal for
In response to the merchant's request attached is a written notification of account closure and no further obligation to HarbortouchLegal GroupHarbortouch
Harbortouch reiterates its prior responses The transaction was denied by the bank and not Harbortouch This is also why the attempt by Harbortouch tech support to assist the merchant to enter the same credit card transaction information was denied again by the bank The merchant did not receive authorization for the credit card transaction as per the Terms and Conditions Association Rules Section Authorization On all SALES, MERCHANT shall request an authorization for the total amount of the SALE and shall record the positive authorization response code on the SALES DRAFT prior to completing the SALE If MERCHANT receives a negative authorization response, MERCHANT shall not complete the SALE and may receive further instructions from the authorization center Harbortouch has issued a courtesy credit of $ No further refunds or credits will be issued Harbortouch is in compliance with the regulations and rules of the Association as per the Terms and Conditions Legal Group Harbortouch
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:We never entered into any agreements with HarbortouchWe signed an agreement with [redacted] and that company got soldWe started a cancellation when this account was with [redacted] and it was never processedAfter the Harbortouch acquisition we called again and stated that we were not a Harbortouch customer and again wasn't provided with assistance to cancell itIt was on when we started it only to find out that Harbortouch was going o charge us for cancelling it at that point in excess of dollarsHarbortouch has never sold or rented us any equipmentHarbortouch has never sold or rented us any office suppliesWe never signed up with Harbortouch , we will not follow thru with a cancellation that states that we have a cancellation fee when we never signed any documents with Harbortouch Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.On July 18, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year periods.Regarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated Any verbal agreement is superseded by the written signed agreement The contractual agreement(s) between the merchant and Harbortouch is the written Agreement signed and dated as referenced aboveHarbortouch requires cancellation requests in writingWe will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activitiesTherefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantThe Processing Agreement has an applicable early termination fee (“ETF”) as detailed in Section of the Processing Agreement and is calculated by multiplying the months remaining in the current term by $or the minimum of $whichever is greaterUpon the initial receipt of a Merchant Transaction Processing Agreement, Harbortouch requests documentation from the individual signing the Agreement prior to opening a merchant account for security purposes and regulatory complianceHarbortouch was provided with requested documentation to establish the merchant account for the primary owner Harbortouch has on record the following documentation provided by the merchant, a valid driver’s license, business license, and voided check In addition, the merchant signature was signed electronically with confirmation sent to the merchant’s business email as indicated on the Processing Agreement (see the attached document history and account setup form)Furthermore, the merchant signed a Personal Guaranty in Section of the Processing Agreement.All processing fees and charges incurred by the merchant are valid in accordance with Processing Agreement inclusive of the Terms and Conditions.Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal Group Harbortouch thank you
Harbortouch is sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and servicesHarbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative productsWe take the loss of a customer’s business very seriously, and if given the opportunity will do whatever we can to make the merchant a satisfied Harbortouch customer Harbortouch discloses all fees, rates, and charges for its products and services upfront in its merchant agreementsThe merchant is provided with a monthly billing statement which summarizes the processing fees charged to the merchant’s account based on the volume of card transactions accepted by the merchantAll other fees charged during the month to the merchant’s account are also disclosed on the statement The Quarterly Software Support Fee was disclosed on the POS System Transfer Agreement that was signed by the merchant Harbortouch did provide notice to the merchants that were affected by the security incident that was detected on April 10, This merchant was not affected Unfortunately, we cannot terminate the merchant’s POS System Service Agreement without penaltyHarbortouch provides our merchant customers with POS Systems, at little to no upfront costThis includes all of the necessary hardware, software and installation of the equipmentWe then support our merchants by offering 24/customer and technical supportWe do this strictly in reliance on a merchant’s commitment to enter into the five year Service AgreementIf a merchant terminates its commitment prior to the end of the contract, we suffer substantial financial lossesTherefore, we are extremely vested in the success and financial viability of our merchants Harbortouch is willing to work with the merchant in order to make her a satisfied Harbortouch customerThe merchant should contact Harbortouch Customer Service at to discuss what options may be availableIf the merchant wants to close its Harbortouch Merchant Account it should also contact Customer Service and request the appropriate account closure documentation Legal Group Harbortouch Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.Merchant Account [redacted] Harbortouch has closed the merchant account on August 5, The amount in collections totaling $ was written off Merchant Account [redacted] Harbortouch closed the merchant account on July 1, The last billing for this merchant account was on June 2, in the amount of $ Both of the merchant's accounts are closed with no balance owed to Harbortouch The merchant has no further obligation to Harbortouch Legal Group Harbortouch
On August 21, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsSection of the Merchant Transaction Processing Agreement refers to the applicable ETF upon termination of the account The term of the Processing Agreement is for a three (3) year term and automatically renews for two (2) year periodsThe merchant account was closed in our database on January 12, and charged the applicable ETF of $All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement However, after a review of the merchant account Harbortouch has written off the Regulatory Compliance Fee of $to the merchant account on January 4, Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal Group Harbortouch
Harbortouch reiterates all of its prior responses The manufacturer themselves have indicated the ECR does not provide EBT capability and will not be offering that option in the future This is not in Harbortouch’s control.The solution Harbortouch is offering is to utilize a [redacted] as a standalone terminal that is capable of debit/EBT transactions and the receipt prints EBT balances The [redacted] also offers EMV capability for added security.The [redacted] terminal is not integrated with the ECR but operates as a standalone terminal.Harbortouch does not advertise the ECR as integrated with a terminal but functions with a transaction processing terminal Regarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated Any verbal agreement is superseded by the written signed agreement The contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced in our prior response The merchant has the choice of two options available Accept the solution proposed with the [redacted] terminal or cancel his merchant account with the applicable ETF charged to his merchant account This is our final proposal and response Legal Group Harbortouch
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] 10/3/ Complaint My business is a seasonal business that uses credit cards from April through September and is closed the rest of the yearI signed a contract in which I have the original copy on fileThe agent I talked to was Herbert R [redacted] The contract is the only one I have ever signed, and I have been using this service through September The service is turned on when I fax a note to Harbortouch and then turned off at the end of the season by me also faxing another note for them to turn it offThis procedure has been followed since thru For the season I learned of a different merchant account company that was much less expensive and signed a contract with themBut on May 5th, they charged my bank account with a $feeI called them and told them that I wasn't going to use their services anymoreThey said to fax them telling them that I was ending the contract and that they couldn't refund the $I could understand that and faxed the request to themI also received a letter from them to mail back their equipment which I didThen I was notified that there was a $termination feeI told them there was no termination fee in the contract that I signed and I was told that didn't matterI had my bank block any transactions from them where they could not draft automatically and I told Harbortouch I would do thisThey tried numerous times to draft money from my account but were stoppedNow they are sending me threatening collection lettersI have reread the original contract I signed very carefully and charges for their services are plainly listed and the is no mention of any kind of a termination fee Desired Resolution Drop the charges that are not listed in my original contract and not contact me again through any media Consumer Business Dialog
After detailed review of this merchant account, Harbortouch has escalated this merchant account to management A member of our management team will be reaching out to the merchant to address their concernsLegal GroupHarbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn April 27, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms After a detailed review of the merchant account, Harbortouch has determined that we received the processing equipment from the merchant and will close the merchant account with no ETF A refund of $was credited to the merchant on June 23, The merchant has no further obligation to HarbortouchLegal Group Harbortouch
To whom it may concern, I have never received a physical form to cancel this agreementI have contacted these people time after time to stop this agreement, and continuously get transferred all over their networkI understand what they are saying, and have done all they asked; however I cannot get this cancelled I also understand that they produce records of the initial agreement, but I never received any equipment from them to use in my businessI just received another notice of automatic withdraw from my checking account, and it has risen again All I want is to get this stopped, they have not provided any service to my business, except a monthly charge taken out of my accountThey are just getting money for no serviceHow can they charge for services rendered without me receiving any equipment?Thank You, [redacted] Brazil Antiques and Collectibles
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:the tickle have been create 9/and all information have been send (form ID and the original copy contract) I called and confirm with customer service they recived Dear User, Please find ticket solution given below: Merchant was emailed contract as requested Please find ticket details given below: From: [redacted] @***.comSent:9/20/3:54:PMTo:[email protected]:Re: Do Not Change Subject- Oriental market [redacted] - Ticket# [redacted] #can you email me the contract you received from salesman or fax [redacted] thankOn Tue, Sep 20, at 2:PM, wrote:Dear User,This is to notify that ticket (ID: [redacted] ) has been created as per your request.Note: Please do not change subject while replying to this mailPlease find ticket details given below: [redacted] @***.comSent:9/20/3:50:PMTo:[email protected]: [redacted] ID***-- kSent from [redacted] MobileRegards,Harbortouch Customer Service Regards, [redacted] ***
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and servicesOn January 23, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsThe Processing Agreement is for a three (3) year term and automatically renews for successive two (2) year periods.Regarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validatedAny verbal agreement is superseded by the written signed agreementThe contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced aboveOn August 25, the merchant account was terminated when fees were rejecting from the merchant’s bank accountAs per the Processing Agreement inclusive of the Terms and Conditions the account was charged an early termination fee (“ETF”) The ETF is calculated by the number of months remaining in the current term by $or the minimum of $whichever is greaterPlease see the Processing Agreement Section for details regarding the ETF Currently the merchant has a balance in collections totaling $1,We encourage the merchant to contact our collection department at ###-###-#### to settle their account All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement.Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityHarbortouchLegal Group
Revdex.com: I appreciate all your help in this matterI accept the resolution that the business has shared with me, however I will believe it when I see it You will hear from me again if the cancelation does not go through, and they continue to charge my account I truly hope that this is the end to the problem Again much mahalo for all your help Regards, [redacted]
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerIn response to the complaint filed by the merchant with the Revdex.com, the POS support team has reached out to the merchant and spoke with one of the owners regarding their issues with the hardware/software The merchant indicated he would like to have a scheduled time to discuss their concerns with support in detail to resolve the issues A call is scheduled for Monday 3/5/18@ 8am PST 11am EST time Legal Group Harbortouch
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Our Account Resolution Manager has made several attempts to contact his merchant without success We would like the merchant to return the call at ###-###-#### to assist the merchant with Harbortouch products and services In the meantime, we will continue to make attempts to reach the merchantI just tried again and the results are the same: I called [redacted] / [redacted] at [redacted] and left a messageI called [redacted] at [redacted] and left a messageI called [redacted] at [redacted] and number belongs to a [redacted] now Regards, Gail SN [redacted] , Paralegal for
In response to the merchant's request attached is a written notification of account closure and no further obligation to HarbortouchLegal GroupHarbortouch
Harbortouch reiterates its prior responses The transaction was denied by the bank and not Harbortouch This is also why the attempt by Harbortouch tech support to assist the merchant to enter the same credit card transaction information was denied again by the bank The merchant did not receive authorization for the credit card transaction as per the Terms and Conditions Association Rules Section Authorization On all SALES, MERCHANT shall request an authorization for the total amount of the SALE and shall record the positive authorization response code on the SALES DRAFT prior to completing the SALE If MERCHANT receives a negative authorization response, MERCHANT shall not complete the SALE and may receive further instructions from the authorization center Harbortouch has issued a courtesy credit of $ No further refunds or credits will be issued Harbortouch is in compliance with the regulations and rules of the Association as per the Terms and Conditions Legal Group Harbortouch
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:We never entered into any agreements with HarbortouchWe signed an agreement with [redacted] and that company got soldWe started a cancellation when this account was with [redacted] and it was never processedAfter the Harbortouch acquisition we called again and stated that we were not a Harbortouch customer and again wasn't provided with assistance to cancell itIt was on when we started it only to find out that Harbortouch was going o charge us for cancelling it at that point in excess of dollarsHarbortouch has never sold or rented us any equipmentHarbortouch has never sold or rented us any office suppliesWe never signed up with Harbortouch , we will not follow thru with a cancellation that states that we have a cancellation fee when we never signed any documents with Harbortouch Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.On July 18, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year periods.Regarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated Any verbal agreement is superseded by the written signed agreement The contractual agreement(s) between the merchant and Harbortouch is the written Agreement signed and dated as referenced aboveHarbortouch requires cancellation requests in writingWe will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activitiesTherefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantThe Processing Agreement has an applicable early termination fee (“ETF”) as detailed in Section of the Processing Agreement and is calculated by multiplying the months remaining in the current term by $or the minimum of $whichever is greaterUpon the initial receipt of a Merchant Transaction Processing Agreement, Harbortouch requests documentation from the individual signing the Agreement prior to opening a merchant account for security purposes and regulatory complianceHarbortouch was provided with requested documentation to establish the merchant account for the primary owner Harbortouch has on record the following documentation provided by the merchant, a valid driver’s license, business license, and voided check In addition, the merchant signature was signed electronically with confirmation sent to the merchant’s business email as indicated on the Processing Agreement (see the attached document history and account setup form)Furthermore, the merchant signed a Personal Guaranty in Section of the Processing Agreement.All processing fees and charges incurred by the merchant are valid in accordance with Processing Agreement inclusive of the Terms and Conditions.Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal Group Harbortouch thank you
Harbortouch is sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and servicesHarbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative productsWe take the loss of a customer’s business very seriously, and if given the opportunity will do whatever we can to make the merchant a satisfied Harbortouch customer Harbortouch discloses all fees, rates, and charges for its products and services upfront in its merchant agreementsThe merchant is provided with a monthly billing statement which summarizes the processing fees charged to the merchant’s account based on the volume of card transactions accepted by the merchantAll other fees charged during the month to the merchant’s account are also disclosed on the statement The Quarterly Software Support Fee was disclosed on the POS System Transfer Agreement that was signed by the merchant Harbortouch did provide notice to the merchants that were affected by the security incident that was detected on April 10, This merchant was not affected Unfortunately, we cannot terminate the merchant’s POS System Service Agreement without penaltyHarbortouch provides our merchant customers with POS Systems, at little to no upfront costThis includes all of the necessary hardware, software and installation of the equipmentWe then support our merchants by offering 24/customer and technical supportWe do this strictly in reliance on a merchant’s commitment to enter into the five year Service AgreementIf a merchant terminates its commitment prior to the end of the contract, we suffer substantial financial lossesTherefore, we are extremely vested in the success and financial viability of our merchants Harbortouch is willing to work with the merchant in order to make her a satisfied Harbortouch customerThe merchant should contact Harbortouch Customer Service at to discuss what options may be availableIf the merchant wants to close its Harbortouch Merchant Account it should also contact Customer Service and request the appropriate account closure documentation Legal Group Harbortouch Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.Merchant Account [redacted] Harbortouch has closed the merchant account on August 5, The amount in collections totaling $ was written off Merchant Account [redacted] Harbortouch closed the merchant account on July 1, The last billing for this merchant account was on June 2, in the amount of $ Both of the merchant's accounts are closed with no balance owed to Harbortouch The merchant has no further obligation to Harbortouch Legal Group Harbortouch
On August 21, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsSection of the Merchant Transaction Processing Agreement refers to the applicable ETF upon termination of the account The term of the Processing Agreement is for a three (3) year term and automatically renews for two (2) year periodsThe merchant account was closed in our database on January 12, and charged the applicable ETF of $All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement However, after a review of the merchant account Harbortouch has written off the Regulatory Compliance Fee of $to the merchant account on January 4, Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal Group Harbortouch
Harbortouch reiterates all of its prior responses The manufacturer themselves have indicated the ECR does not provide EBT capability and will not be offering that option in the future This is not in Harbortouch’s control.The solution Harbortouch is offering is to utilize a [redacted] as a standalone terminal that is capable of debit/EBT transactions and the receipt prints EBT balances The [redacted] also offers EMV capability for added security.The [redacted] terminal is not integrated with the ECR but operates as a standalone terminal.Harbortouch does not advertise the ECR as integrated with a terminal but functions with a transaction processing terminal Regarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated Any verbal agreement is superseded by the written signed agreement The contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced in our prior response The merchant has the choice of two options available Accept the solution proposed with the [redacted] terminal or cancel his merchant account with the applicable ETF charged to his merchant account This is our final proposal and response Legal Group Harbortouch
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] 10/3/ Complaint My business is a seasonal business that uses credit cards from April through September and is closed the rest of the yearI signed a contract in which I have the original copy on fileThe agent I talked to was Herbert R [redacted] The contract is the only one I have ever signed, and I have been using this service through September The service is turned on when I fax a note to Harbortouch and then turned off at the end of the season by me also faxing another note for them to turn it offThis procedure has been followed since thru For the season I learned of a different merchant account company that was much less expensive and signed a contract with themBut on May 5th, they charged my bank account with a $feeI called them and told them that I wasn't going to use their services anymoreThey said to fax them telling them that I was ending the contract and that they couldn't refund the $I could understand that and faxed the request to themI also received a letter from them to mail back their equipment which I didThen I was notified that there was a $termination feeI told them there was no termination fee in the contract that I signed and I was told that didn't matterI had my bank block any transactions from them where they could not draft automatically and I told Harbortouch I would do thisThey tried numerous times to draft money from my account but were stoppedNow they are sending me threatening collection lettersI have reread the original contract I signed very carefully and charges for their services are plainly listed and the is no mention of any kind of a termination fee Desired Resolution Drop the charges that are not listed in my original contract and not contact me again through any media Consumer Business Dialog
After detailed review of this merchant account, Harbortouch has escalated this merchant account to management A member of our management team will be reaching out to the merchant to address their concernsLegal GroupHarbortouch
We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn April 27, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms After a detailed review of the merchant account, Harbortouch has determined that we received the processing equipment from the merchant and will close the merchant account with no ETF A refund of $was credited to the merchant on June 23, The merchant has no further obligation to HarbortouchLegal Group Harbortouch
To whom it may concern, I have never received a physical form to cancel this agreementI have contacted these people time after time to stop this agreement, and continuously get transferred all over their networkI understand what they are saying, and have done all they asked; however I cannot get this cancelled I also understand that they produce records of the initial agreement, but I never received any equipment from them to use in my businessI just received another notice of automatic withdraw from my checking account, and it has risen again All I want is to get this stopped, they have not provided any service to my business, except a monthly charge taken out of my accountThey are just getting money for no serviceHow can they charge for services rendered without me receiving any equipment?Thank You, [redacted] Brazil Antiques and Collectibles
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:the tickle have been create 9/and all information have been send (form ID and the original copy contract) I called and confirm with customer service they recived Dear User, Please find ticket solution given below: Merchant was emailed contract as requested Please find ticket details given below: From: [redacted] @***.comSent:9/20/3:54:PMTo:[email protected]:Re: Do Not Change Subject- Oriental market [redacted] - Ticket# [redacted] #can you email me the contract you received from salesman or fax [redacted] thankOn Tue, Sep 20, at 2:PM, wrote:Dear User,This is to notify that ticket (ID: [redacted] ) has been created as per your request.Note: Please do not change subject while replying to this mailPlease find ticket details given below: [redacted] @***.comSent:9/20/3:50:PMTo:[email protected]: [redacted] ID***-- kSent from [redacted] MobileRegards,Harbortouch Customer Service Regards, [redacted] ***