Shoes.com Holdings (USA) Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Customer,
We are very sorry there was a discrepancy in the total amount listed during checkout, $108.19, and listed as a pre-authorization on your bank account, $Based on our records, the correct amount of $was ultimately charged to your accountWe have
since resolved the technical glitch causing the price inconsistency.
We apologize that the matter had not been resolved during your initial contact with us
Sincerely,
Shoes.com

Dear Customer,
We are very sorry that your order was not successfully deliveredAccording to our records, there were delivery attempts, following which your order was resent back to our warehouseA full refund was processed on January 15,
2015.
Again, we apologize that the matter had not been resolved during your initial contact with us.
Sincerely,
Shoes.com

Dear Customer,
We apologize for the delay in resolving this matter for you and the difficulties you had in trying to reach usWe have issued a credit today in the amount of $back to the credit card used to place the orderThis credit should post within the next 1-business days depending
on your issuing backA free pre-paid return label was also emailed to your Hotmail.com email address on 1/4/You can use this to return your shoes
Again we are very sorry for the poor experience you had while shopping with usWe hope this information has been helpful to you
Sincerely,
Shoes.com

Complaint: ***I am rejecting this response because:To this day even though I requested a confirmation this bill was paid in full I have never received itAlso the only reason this bill was paid in full was because I waited on the phone for an hour to get a representative on the line to make that payment Once you update your system so that customers may change their credit card information on file without having to wait on the phone to do so maybe I would shop with your business again Also the first time I called after waiting on the home a half hour this should have been resolved now carter six or more emails and finally waiting an hour to get someone on the phone at least two more times . Sincerely,*** ***

Dear Customer,
We are very sorry for the delay in processing the payment for your orderAccording to our records, a full payment for your order was completed on January 28, and no further action is required on your part.
Again, we
apologize that the matter had not been resolved during your initial contact with us.
Sincerely,
Shoes.com

I have resolve my business with shoe.comThank you, have Happy New Year

Dear Customer,
We are very sorry for any confusion regarding the billing of your orderWhen looking into your order, the doubled payment of $was actually a pre-authorizationThis pre-authorization was dropped from your bank statement within 2-business
following the initial capture of the payment and should not appear on your bank statement any longer.
We apologize that the matter had not been resolved during your initial contact with us.
Sincerely,
Shoes.com

Complaint: ***I am rejecting this response because:
I have still not received a refund.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are very sorry for the confusion regarding our payment processor, KlarnaBased on our records, a total of $was not successfully captured during checkout. We resolved the issue with our payment processor on December 14, and you should not be receiving any further
communications from our payment processor related to this order.
We apologize that the matter had not been resolved during your initial contact with us
Sincerely,
Shoes.com

Dear Customer,
We are very sorry for the delay in processing your orderAccording to our records, a technical error prevented the order from fully processingWe have requested a full refund to be completed and you should see the funds return to your account
within business days.
Again, we apologize that the matter had not been resolved during your initial contact with us.
Sincerely,
Shoes.com

Complaint: ***I am rejecting this response because: I have not actually received any money back yetI am satisfied with the company contacting me, but I need my money back before I consider this matter closed. Sincerely,*** ***

Dear customer,
Thank you for your patience while we look into your orderWe’re sorry your request for a return label was not fully satisfied upon your original contact with us by phone and emailOne of our agents was able to successfully provide you with a return label this morning
Please let us know if you require any additional assistance
Again, we thank you for your patience and understanding
Sincerely,
Shoes.com

Dear Customer,
Thank you very much for your patience while we looked into your refundWe understand there was a delay in processing your returnWe see that you were able to connect with one of our agents this morning to complete your return for the full amount of $on September
You should expect this refund to be reflected on your bank account within 2-business days
Again, we thank you for your patience and understanding while we resolved this issue for you. We would be more than happy to assist with any additional questions
Sincerely,
Shoes.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Customer,
We are very sorry there was a delay in processing your returnBased on our records, we issued a return for the full amount of $on January 4, to your PayPal account.
We apologize that the matter had not been
resolved during your initial contact with us.
Sincerely,
Shoes.com

Dear Customer,
We are very sorry there was an error in processing your original transactionBased on our records, a Visa Debit card was initially used to process the order, which was ultimately declined. A pre-authorization for the full amount was posted on
this form of payment, which was eventually refunded back to you.
We apologize that the matter had not been resolved during your initial contact with us.
Sincerely,
Shoes.com

Dear Customer,
We are very sorry for the delay in processing your refund requestAccording to our records, a price adjustment of $was completed on December 15, and a full refund of $was processed on January 11, for a total of $The full refund
is indicated to have been completed on January 20, to your PayPal account
Again, we apologize that the matter had not been resolved during your initial contact with us
Sincerely,
Shoes.com

Dear Customer,
Thank you for your patience while we investigated the issue with your orderWe understand the request to cancel your order was forwarded to our vendor on August 22, and the funds were captured by our Payment Processor on the same day
We have fully refunded
you for the full amount of $today on September 7; you should expect this refund to be reflected on your bank account within 2-business days
Again, we thank you for your patience and understanding while we resolved this issue for youWe apologize for any confusion the situation may have caused
Sincerely,
Shoes.com