Shoes.com Holdings (USA) Inc.

Complaint: [redacted]I am rejecting this response because:
It is unacceptable for you to have taken this long to resolve a dispute started in 2015. I personally will never do business with you again. You have a very sloppy way of doing business and your customer service isn't very good. You say that you are sorry but if you were you would have resolved this months ago.
Sincerely,[redacted]

Dear Customer, 
Thank you for your patience while we complete the necessary steps to finalize your return for the full amount of $206.00. Once returned merchandise has been received at our warehouse, it may take up to 7 business days to issue the refund onto your original method of payment. 
We apologize for any delay in processing your return.
 
Sincerely, 
Shoes.com

Dear Customer,
We deeply apologize that we did not resolve this matter sooner for you. We see that a refund has been issued back to your credit card in the amount of $142.09 on 12/31/2015. There was also a separate credit issued for the expedited shipping you were charged in the amount of $9.95 on...

the same day, 12/31/2015. These credits should post back within 3-5 business days depending on your issuing bank. A $75.00 gift certificate was also sent to your cloud.com email address on 1/3/2016.
Again we are very sorry for the poor experience you had while shopping with us. We hope this information has been helpful.
Sincerely,
Shoes.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Customer,  
 
We are very sorry for the delay in receiving your order. According to our records, your order was successfully delivered on December 22, 2015. Regarding the charges on your account, an initial pre-authorization for the amount of $96.04 would have been...

dropped within 2-3 business following order placement. The only payment was captured on December 20, 2015 at 12:04PM for the full amount of $96.04.  
 
Again, we apologize that the matter had not been resolved during your initial contact with us. 
 
Sincerely,  
Shoes.com

Dear Customer,  
 
We are very sorry for the miscommunication regarding the payment of your order. According to our records, a full refund for the amount of $69.04 was issued to your original method of payment on January 5, 2016. There was a delay in...

communicating your prompt return to our payment processor, Klarna which resulted in sending out the erroneous missing payment email. We will be removing any late fee from your account and refunding the $5.95 shipping fee.  
 
Again, we apologize that the matter had not been resolved during your initial contact with us. 
 
Sincerely,  
Shoes.com

Dear Customer,
 
Thank you for your patience while we investigated your refund. We are sorry this refund was not completely successfully.
 
Based on our records, a first cheque was sent to you on July 13, 2016 for the amount of $123.38. Although this cheque was delivered, our...

Customer Service department received notification that the address was incorrect and a stop was issued on this cheque. Due to this stop, your bank was unable to cash in this cheque.  
 
A second cheque was sent to you on August 18, 2016 for the amount of $123.38. We do not have confirmation that it was delivered, however we see that this cheque was not deposited at your bank.
 
We have attempted to contact you by phone and email on Thursday October 13 and on Monday October 17 but we were unable to connect directly.
 
We have 2 solutions for you. We can either remove the stop on the cheque you received for it to be successfully deposited at your bank or we can cancel all current cheques and send you a new cheque.
 
We look forward to finding the best resolution for you.
 
Again, we apologize for any frustration and inconvenience this has caused you.
 
Sincerely,
Shoes.com