Shoes.com Holdings (USA) Inc.

Dear Customer,
We are very sorry there was a delay in processing your order after it was originally placed with usBased on our records, your order was expedited as soon as processing was complete and was delivered to you on November 30,
2015.
We apologize that the matter had not been resolved during your initial contact with us.
Sincerely,
Shoes.com

Dear Customer,
We are very sorry for the delay in processing the cancellation request for your orderAccording to our records, a cancellation request was completed on February 26, and funds were never collected.
Again, we apologize that
the matter had not been resolved during your initial contact with us.
Sincerely,
Shoes.com

Dear Customer,
We apologize that you experienced some delays in receiving your recent orderWe understand you were looking for a refund in the amount $as you had not received your order by December 23, When looking into our records, delivery was successfully completed by USPS
on December 27, as confirmed through a phone call from one of our agents on December 28,
Again, we are sorry your order experienced a delay in transit and we appreciate your patience and understanding
Sincerely,
Shoes.com

Dear Customer,
The request to suppress your email address was made on 2/17/2016 and that request was completed on 2/20/2016, which is why you received another email from us on 2/18/2016. The suppression request does not always happen immediately, which we should have clarified in our initial response.
As of today, you should no longer be receiving our emails.
We hope this information is helpful.
Sincerely,
Shoes.com

Dear Customer, 
We are very sorry for the delay in processing your request to cancel your order. According to our records, we were able to reroute the order back to our warehouse and no payment was collected.
Again, we apologize that the matter had not been resolved during...

your initial contact with us.
Sincerely, 
Shoes.com

Dear Customer,
We are sorry that you were unable to be connected with an agent recently. We see that you were able to successfully speak with one of our agents on August 26th and successfully complete your return.
We would be more than happy to assist with any additional questions....


 
Sincerely,
[redacted]

Dear Customer,
We sincerely apologize for the difficulty you've had in attempting to reach us. Upon review of your order it appears an error occurred which prevented your credit of $41.99 from being processed to your credit card. We are sorry for the delay and want you to know that we've processed...

a credit in the amount of $41.99 back to the credit card used to place the original order. You should see this credit post within the next 1-3 business days depending on your issuing bank.
Again, we are very sorry for the delay and hope to have the opportunity to serve you again in the future.
Sincerely,
Shoes.com

Dear Customer,
 
Thank you for following up with us regarding your refund of $134.99. According to our records, the check was couriered to you and delivered on Friday July 1st, 2016 at 14:01. The delivery may have occurred after submitting your prior update to us on July 1st, 2016. If you have experienced any additional issues with your refund, please let us know at your earliest convenience.
 
Again, we apologize for the delay in receiving your refund, we appreciate your patience and understanding.
 
Sincerely,
OnlineShoes.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Customer -
We are very sorry for the delay in getting this matter resolved for you. We apologize you did not receive your package. A credit has been issued today in the amount of $142.36. This credit should post to the credit card used to place your order within the next 2-4 business days...

depending on your issuing bank.  Once again we apologize for the delay and hope you find this information helpful.
Sincerely,
Shoes.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I received yet another marketing email today. This just won't stop. I can't understand how you have no control of the emails you are sending out. I also received a survey from onlineshoes.com, which I did fill out with the feedback to remove me from your mailing lists. I just don't know how to stop this.Sincerely,[redacted]

Dear Customer,  
 
We are very sorry for the delay in processing the cancellation request for your order. According to our records, a full refund for the amount of $109.95 was processed on February 19, 2016. 
 
Again, we...

apologize that the matter had not been resolved during your initial contact with us. 
 
Sincerely,  
Shoes.com

Dear Customer,  
 
We are very sorry we were not able to fully resolve your inquiry into your return. We have issued you a discount of 20% when you contacted us on December 15, 2015. Our return policy, as indicated on our website, identifies that returns for unworn shoes...

must be completed within 60 days and are accompanied by a $5.95 fee. We would gladly like to waive this fee and extend the return window for you if you wish to complete a return for this product.  
 
Again, we apologize that the matter had not been resolved during your initial contact with us. 
 
Sincerely,  
Shoes.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear customer,
We are very sorry for the delay in completing the return process for your order. We have issued a refund by check for the amount of $134.99 on June 17th, 2016 and have sent it via expedited mail. The check should be delivered to the address listed in your order within 1-2 business...

days.
Again, we deeply apologize for any inconvenience and we thank you for your patience.
 
Sincerely,
shoes.com

Dear Customer,
We are very sorry for the delay in issuing a return credit on all three pair of shoes that you sent back to us. A credit for the 1st pair of shoes was issued back to the credit card used to place the order on 1/13/2016 in the amount of $72.95. Two additional credits were...

issued today in the amount of $72.95 and $62.95. This would be a total credit of $208.85.  In addition, you paid $4.95 for initial shipping, which was also credited back to you today. These credits should post back to the original card used to place the order within the next 1-4 business days depending on your issuing bank. Your original order total was $213.80, which has been refunded in full as of today.
We are very sorry for the frustration created with the delay of your return credits. We hope you find this information helpful.
Sincerely,
Shoes.com

Dear Customer,
We deeply apologize for the delay in resolving this matter for you sooner and for the difficulty you've had trying to reach us. We have issued a credit to the credit card used to place this order, today, in the amount of $85.71.  You should see this credit post within the next...

1-3 business days, depending on your issuing bank. We hope this information has been helpful to you.
Sincerely,
Shoes.com.

Dear Customer,  
 
We are very sorry for the delay in responding to you regarding your damaged merchandise. We provided a 30% discount on December 16, 2015 and offered a return shipping label for your product. We would be delighted to accept your damaged...

merchandise for a full return.  
 
Again, we apologize that the matter had not been resolved during your initial contact with us. 
 
Sincerely,  
Shoes.com

Dear Customer,
We are very sorry that you have continued to receive our emails even after you've attempted to unsubscribe. We've reached out to our Marketing Department and asked that they suppress your email address so you no longer receive emails going forward. If you decide to order with us...

again, please note that at checkout "sign up for our email" is auto-checked so please make sure to uncheck that box prior to completing your order.
Again, we apologize for the frustration caused and we hope this information has been helpful to you.
Sincerely,
Shoes.com