Shoeswarehouse

Please see attached prepaid shipping label for your return

Hi,I am so sorry that you had an issue with CS Please note that I have looked over your order via your email address Please note that the total does match what was shipped You were not charged for the Shot Glass Set I have screen captured this for your review.I am also sorry that you received a blank email Thank you for bringing this to our attention and I have IT working on fixing this.Please let me know if there is anything else I can help you with.Thank you

Hi,I am sorry you feel that this was a fraud charge I have attached both our order and the confirmation of shipping the item to you with cconfirmation of delivery.Please let me know if you need anything else If you wish to return the product, you can do so for a refund.Thank
you,Heather

From: *** *** Date: Fri, Dec 16, at 1:AMSubject: Complaint ID: ***To:
***Complaint ID: ***After making an offer that I rejected, the business in question has refunded my money in total This is my desired outcome and I am satisfied with this resolution Please consider this matter resolved and thank you so much for your help.With appreciation,*** ***

Hi,I am so sorry you have been having issues with the CS team for ThinkGeek Solutions (*** Brand) However, please note that their system is different from ours so I have not been able to look up your issues from them However, I have sent your issue to them and understand that
they have now contacted you to see if you want a refund or a replacement Please let me know if you experience further troubles.Thank you,Heather

Hi,My name is Heather and I am the Operations Manager at Thinkgeek I am so very sorry for the trouble you had I do see that the agent you spoke with did provide a gift certificate for $ Your GC # is *** if you would like to use it.Regarding your order, I do
see that it shipped on 12/5, tracking *** We expedited the delivery for this and I see you should expect the order today I am so very sorry for the delay we experienced Our processing time is usually 1-business days but we experienced an increased volume during Cyber Monday and it delayed our shipments I apologize for any inconvenience and hope everything is okay going forward with your order.Thank you,Heather

Date: Mon, Nov 27, at 5:PMSubject: Re: *** *** Complaint (***)To: *** *** Hi,Please let the customer know that he is welcome to return the items to us for a full refund. I am very sorry that they broke and we will refund upon receipt.Thanks

Hi, First I want to say I am very sorry for the experience you have had We are working through these issues with our warehouse to get this corrected ASAP for future orders I do see that my CS team refunded you $ Please let me know if you need any further assistance.Thank
you

Hi,I am very sorry you have experience this Please note that I have been aware that your package is at the *** *** since you called our CS department I have been trying to find out why they are not delivering them to our warehouse We are working on getting all packages from
them I'm sorry you have been told that our warehouse monkey's go to the *** *** regularly That is not correct and should not have been stated to you Please note that we are working on this issue but all we can do at this point is refund you the total of your order without a reship or see if we can get it back and reship once we have it I don't have a timeframe to offer but note that we are working on this As for refunding the shipping, we did ship your package to the address requested and had to pay for this The item being returned to ThinkGeek is not the fault of ThinkGeek If you don't want the refund for your order option, we need you to wait for us to work out this issue so we can resolve this for you I do appreciate you bringing this to our attention as we were not aware that packages were stuck at the *** ***.Thank you for your patience,Heather

Hi,I am very sorry that you are receiving defective items I am going to have my warehouse look into these so that defective product doesn't keep getting shipped As for UPS, I am sorry to say we don't have that service but I do see our CS team provided you with a $GC I can
make sure that the next order that ships is not damaged when leaving our warehouse thank you,

Hello,I am sorry to hear that you had this issue. Please note that our CS team is correct, we are out of stock on this item and we do not have any more to send. Please see the attached image showing that it is out of stock on our site.In addition, you didn't buy the product from us
directly, they would need to refund you your money as we don't have the payment initially from you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the problem is not the return of one hat, it is the slow response for the purchase of anotherI wanted to purchase the ** hat while it was briefly on saleI may regift the other *** hat so that aspect is not an issue
Regards,
*** ***

Hi,I am sorry you had a poor experience with our site. Please note that the site usually requires a size selection when you place an order if none is selected. Since this is the first time this has happened, I will send you a return label for your return. Please let me know if you
wish for the refund or for the size Medium? We will need the other returned to us for either though.Thank you,Heather

Please note that the item you ordered is being prepared to ship, and we advised you of updates to your order as we've received themYou will not be receiving a refund, and will receive the item you orderedThe correct item that was ordered was backordered, but we were able to restock the
collector's edition in the PC platform so your order will be shipping very soon.Our policy regarding wrongly sent items is to have the customer exchange for the correct item, so they were provided with a prepaid shipping label for the return and the correct item is being sent at no extra chargeThe part regarding about refunds is if the item is sold out and not expected to be restocked, but as this is a collector's edition and a special circumstance due to shipper error, we are making every effort to get the correct item to the customerHad we not been expecting additional units of the collector's edition, we would have made alternate arrangements with you

Hi,Please note that I have resolved this issue with *** via email.Thank you,HeatherOperations Manager

I would like a full refundThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi,My name is Heather and I am the customer service manager at Thinkgeek I looked up your order number and I do see several things that went wrong First, I want to extend my apologies that the order did not ship in a timely fashion You are correct that we state that the order
should ship in 1-processing time and this did not by our warehouse I want to extend my apologies for this Second, I do see that your order did ship but the tracking didn't go anywhere It seems to be hung up in the label creation So, again, my apologies Lastly, I do see you were not charged for this package The information you see on your credit card was an authorization hold I have gone in and released that hold from your card and it should be released within 24-hours when your card gets the information from our processor.Is there anything I can offer as an apology? This is not how we do business and I want to rectify the situation for you.Thank you,Heather

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: when I contact your company to speak to a representative, I expect them to give me accurate information. The information I was given was that the order could be canceledThis is the first time I received the return label via email the other dayThe unopened package will re-labeled and sent tomorrowAs I already said via email to another representative, I neither want or will use your $gift cardIt's a poor retort for tying up almost $of my money from mid December and countingThis matter will be closed when I receive my refund in full
*** ***

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. How should I go about sending the item back to them so they know it’s from me and that they fulfill the refundShould I contact them directly and tell them the item is on it’s way? Any input as to how I should proceed would be most helpful
Regards,
*** ***