Shoeswarehouse

Hi,I am sorry you are having trouble with your return.  Please note that I see you have paid $226.10 for your item plus $25.25 for shipping for a total of $251.35.  I am not sure where you are getting your totals from.  Please see attached copy of your order.  If you wish to make...

the return because you don't want the item, you are welcome to return it but it is our policy that you pay the shipping fees for this return.During this time of year we try and get our packages out as fast as we can especially when they are express shipping and that is why is could not be cancelled.  Thank you,Heather

Hi,First let me apologize for all the delays you have experienced with CS.  We have had some issues that we are trying to work out so that you and other customers can be properly helped in a timely matter.  We are a bit behind but trying to make up the delay.Second, I am so sorry that this...

has happened.  We do charge restocking fees when an item is returned for not fitting.  We have to repackage the item in order to sell it again which is why we charge this fee.  However, Ii do see that someone is CS has already returned this to you.  I hope your resolution is complete.  Please let me know if you need further assistance.-Heather

This customer was contacted and a replacement should be received by 9/24Thank you,Heather Y**Operations Manager

Hi,I am sorry it took so long to get your refund to you.  Your refund should have gone to you on 3/9.  Please confirm.Thank you,Heather

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
You are still not addressing my concerns. 1) I have waited the 2 business days my bank told me to wait in before opening a dispute with them - which I did and I explained that I did in my last message to you, so telling me that I have to contact my bank is a moot point seeing as I told you I have already done this.  2) You have not acknowledged the error your system made with my order. I provided proof of the charge, and proof of the cancellation. If you aren't seeing a charge or payment, you clearly aren't looking in the right places. (I've worked in a call center in customer service, billing, retention so I know how this works....If you don't have the ability to see a charge, then you need to talk to other departments, investigate further, I am tired of hearing the same thing I heard from your call center employees.)3) You haven't attempted to offer me anything for the nightmare this has been when I've explained I JUST WANT MY MONEY BACK TO RE-ORDER. Try and understand from my perspective this is what happened - I place a thinkgeek order on Nov 27thOn Nov 27th a charge is put through my account - as noted in the previously sent attachment. On Nov 27th my order is cancelled - as noted in my original complaint message. No order shipped, and no 272$ CAD dollars you took from my account. I would really appreciate if you could escalate this case to someone else. Its a waste of my time to be told to contact my bank, which I have already done. It tells me you either don't care, or aren't paying enough attention to my messages. So at this point I would rather speak with someone else within your organization.
Regards,
[redacted]

Hi,I am sorry you have had trouble with your GC and our CS agent.  Please note that I have tried to extend your GC expire date.  Please let me know if this works for you now.  In the future though, it is stated that our GC's do expire on our site.Thank you,HeatherOperations Manager

Date: Mon, Feb 26, 2018 at 4:27 PMSubject: Re: ThinkGeek and Revdex.comTo: [redacted] <[redacted]@myRevdex.com.org>Hi,Please note that I have requested the website to be updated with the warning.  However, this warning is a California law and doesn't apply for any other state.  If you would like to...

return the item you are welcome to.  This is the customers choice.Thank youHeather

I am so sorry for the difficulties you had with our services.  I have requested that we have this information stated on our website.  We have changed this process recently since it was very difficult to cancel orders after they went to the warehouse for processing.  Can we offer you a...

Gift Certificate for $10 for your trouble?Thank you,HeatherOperations Manager

Hi [redacted],I am sorry you are rejecting my previous comment.  I am not sure why though.  I had mentioned that you did receive the $10 credit.  If you want to return the goods, we can credit the full amount.  If not, I am not understanding what you want from this claim.Please advise since it seems you are satisfied with the $10 credit.thank you,Heather

Hi,I am so sorry it took so long to handle your email and complaint.  Please note that we have refunded you for the item you did not receive.  Please confirm.Thank you

Hi,I am sorry you had trouble with the shipping on your order.  I see you placed the order on 2/3 and it left our warehouse on 2/4.  Two to three day shipping would bring us to the weekend and this service doesn't deliver on the weekend unless it is scheduled for an extra fee.  That...

is why it is not being delivered until Monday.I can refund a few dollars off the fee to maybe $10 charge to you but we are still paying for your expedited shipping costs.Thank you,Heather

Hi,I spoke with our other division that handles your order.  ThinkGeek's customer service is separate from theirs.  Here is the details that they provided:I was able to find this customer's ticket opened June 15th, resolved June 17th, and I do not see any subsequent communication from him,...

either by email or phone call.  We responded to the customer within 24 hours of his request with return instructions, and responded to his subsequent message in less than 12 hours. He ordered a baseball cap that did not fit, requested return instructions, and asked about the fit of the other cap we feature in the store. He was provided with return instructions and we clarified the sizing on the other cap in the store. He did not ask to have the sale price extended to him for a new order placed outside of the sale period. Also, the customer's original order was not placed during the sale, so he will be refunded the full purchase price of the item (including sales tax), which is equal to the cost of the item he wants to purchase. If the customer wishes to have his refund via store credit, we can amend his RMA, and we can make an exception and refund the full cost of his order upon receipt of his return (typically we only refund for the item returned and related sales tax). However, we cannot process his return until it is received back at our warehouse.

Hi,Please note that your payment was refunded in full on 1/16.  Please confirm you got your refund.thank you,Heather

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:1. This health warning was not available at the time of purchase 2. The Think Geek support technician said the health warning was related to physical injury not chemical and tried to convince me otherwise when I told her I was pretty sure it was a lead-based warning.  3. I will lose more than half of what I spent on the item on return shipping alone. 
Regards,
[redacted]