Shoeswarehouse

Sir,I am sorry, but I can't refund you over $without our product returned to us.Thank you

Revdex.com:
I would like a full refund including shipping,and then I will consider this resolved. I have submitted the request through [redacted] (original payment source), so you should see it today. Thank you.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  All items I found at fault by the company were remedied by the company.  Thank you very much for helping facilitate a good outcome for me, and thank you to the company for immediate response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is barely satisfactory to me.I...

did speak with a CS “overload” and was able to order one of the three products that I wanted at the same price with free shipping.  I am unhappy that I was not able to place either of the two original orders successfully the first time and that the other two items I wanted and had inititally ordered are no longer available.While ThinkGeek’s order validation may stop a lot of fraud, it clearly stops many legitimate orders and upsets customers. I know of someone else who placed an order during this sale and their order was cancelled.I was told that one of the flags was my phone number didn’t match.  That was becuase I had typed 1 + the area code and number.  Their system should be smart enough to strip off the country code!  The fact that the system saying that (for examnple) [redacted] does not match [redacted] would be a factor in an order being rejected is really inappropriate. Since they have humans verify (and reject) the order, the human should have know those two numbers are the same!Had I know the 1 was a problem and the foreign IP being a problem, I could have easily deleted the 1 from the phone number and had a friend of mine in the US place the order for me. This is really a case of being guilty until proven innocent.The ThinkGeek rep did go out of his way to help me, but he was limited in what he could do at this point, as the items went out of stock.To further compound the problem, the sale started and my orders were rejected after normal customer service hours, so I was unable to contact anyone to receive assistance.
Regards,
[redacted]

[redacted]
 [redacted]
I am rejecting this response because: The total charge for this purchase was $391.68 and so far a partial credit has been issued in the amount of $217.60 which leaves an additional $174.08 that I am still waiting for a credit of..... I am sorry ht your warehouse seems to have been experiencing a lot of issues lately with updating and shipping of orders however this is of NO CONSEQUENCE to me... I placed an order with your website, and you did not fulfill and ship me the order that I placed.  Please see to it that the remaining credit of $174.08 is issued to my card immediately [redacted]

Hi,Thank you for contacting us and letting us know of your concern.  Please note that we'll be updating the blog post announcing the winners and emailing them by COB today regarding their prizes.Thank you again,Heather

Hi,Please note that we can refund that amount when we have the products back.  We have not received them in our warehouse to refund you that amount.  Do you have information that you can send showing all items returned?  We only have a partial.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the timely reply. Although, nothing was set into motion until I called and filed these complaints. My son started school without the backpack today.I want to confirm that I will NOT be charged for the item. This is the least you can do for all of the time and inconvenience. Please confirm that I will NOT be billed and this will be suffice and resolved.Regards,
[redacted]

Hello,Please see the attached confirmation of the authorization reversal on your order/card as proof.  Aside from this I do not have any ohter charge for you and this was only an authorization hold on your card.  Thank you,Heather

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Thank you, I will share this information with my payment provider. You can also find their statement about proccess below:Dear [redacted],Thank you for your email.Your account shows a pre-authorisation made by Thinkgeek.comShould we not receive the settlement from the merchant the funds will be credited back to your [redacted] Virtual card when the authorisation expiresWhen you make a payment online, what happens initially is that a merchant pre-authorises the amount specified on your [redacted] Virtual card and then proceeds to settle that charge at a later date.Thereby, the real balance on your [redacted] Virtual card will be reduced; however the transaction will not show on your [redacted] account statement until the merchant has settled. It means a merchant has reserved the funds on your [redacted] Virtual Card but not proceeded to complete the transaction (it may have been cancelled) in which case the funds will be automatically refunded to your [redacted] Account as soon as the pre-authorization has expired. This may take up to 30 days under [redacted] guidelines.We hope the above attends to your query however should you require further assistance please do not hesitate to contact us.Best RegardsDanielaCustomer SupportRegards,
[redacted]

Hi,I am so sorry that you had an issue with CS.  Please note that I have looked over your order via your email address.  Please note that the total does match what was shipped.  You were not charged for the Shot Glass Set.  I have screen captured this for your review.I am also...

sorry that you received a blank email.  Thank you for bringing this to our attention and I have IT working on fixing this.Please let me know if there is anything else I can help you with.Thank you

As a one time courtesy we can issue a $5 store credit to resolve the issue.  Please confirm if that is acceptable, I can have them issue it today. It's still unclear regarding the slow response. We looked over his ticket again - it was resolved within 48 hours and it was never indicated that our response was too slow or missed the sale because of it.  In addition, we were not asked for a price adjustment in his tickets. We missed the second question in his original ticket, but when he re-iterated and asked about it, I can see we sent a response first thing in the morning (he sent his reply at midnight), and also that he could have gotten the information he needed via the product page.

[redacted]...

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: "[redacted]" <[redacted]>Date: Sep 20, 2017 5:17 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: <[redacted]>Cc: Hello,I put in a complaint for ThinkGeek, Inc on...

September 18, 2017. I had issues with the company on getting the correct item that I ordered and I finally asked for a refund to be processed. They did not email me back until after I filed my complaint.I am writing to cancel my complaint, because the business has refunded me as of today, September 20. I no longer need to file a complaint against them, so if you could remove my complaint I would appreciate it.My name is [redacted].Thank you.

Hi,I am sorry you had an issue with CS. Please note that our cyber monday sales did extend throughout the week.  Please note that I have issued you a credit to your [redacted] account for $45.  You paid 149.99 and the item is on sale for $104.99.Thank you,

[redacted]
 [redacted]
I am rejecting this...

response because:I have already shipped it back to them at my expense per their customer service agent's direction.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As a one time only accommodation, we will issue you a return label.  See Attached.

Please see attached prepaid shipping label for your return.