Shopwildthings.com

I am a first-time customer and didn't know what to expectI needed have been concerned - great price, quick delivery, quality product!

Very positive experience! Merchandise exactly as it looked on website

AMAZING customer service I received a personal call from SWT about a purchase I made and they were willing to go above and beyond to make sure I was 110% satisfied I'm happy that they are 1000s of miles away from me in Lake Havasu, because if they were here in NY I'm sure I'd spend way too much money and time in their establishment! HIGHLY RECOMMEND Great products and great staff

First time shopping with this company and will be my LAST Placed and order for an event and read shipping days and times to be sure the item would arrive in time ,Only to find out the item is STUCK in another state with No estimate of arrival (because of weather related issues )Now,that is beyond anyones control,But speaking to the Establishment to see if they could refund the shipping charge for the inconvenience or if the company would offer a discount Code or credit on future orders, The answer was a flat out NO .The only other option given was to pay extra to have another item reshipped overnight that would encounter the same issue (why would I waste my money again doing that)Its unfortunate that no one was willing to offer any type of credit or coupon codes ,I wouldve been happy with a $store credit but no one seemed to care

I love the beaded curtain I bought! It's so well made and attractiveShopwildthings.com is a nice place to shop with nice people to help, with excellent products

Love Shopwildthings,My daughter loves their doorway beads,we get different ones every years,and we always look at other places,but Shopwildthings is the one we buy from Thanks

I'm with a wedding design company and thus, order from this company regularly for various decor itemsI have never had an issue with this companyEverything always arrives in a timely fashion and in tip top shapeShop wild things really sells great quality productsI would recommend them to anyone

ExcellentWill purchase again

I like door beads and I get them from Shopwildthings and I have good service and they look very pretty on my doors

Shopwildthings has great customer service!

Very good quality products, excellent customer serviceI would recommend this company to a friendI plan to order again in the near future

What a great experienceBeautiful decoration and wonderful people with fast and I mean fast shipping

What a seledtion! Item was exactly as described and was shipped promptlyI would highly recommend

They crystal chains came in a timely fashion; they were exactly as described; I was very happy with the whole process

My experience with Shopwildthings.com was great! The website is easy to use and selections are endless! My daughter loved her beaded curtain and I was very satisfiedThe shipping was also on timeI will shop here again soon

Fast service, everything I ordered was beautiful All the guest at our daughters wedding were very impressed with the center pieces There will be two other brides using them in

This email in is response to an order placed on our website, ShopWildThings for an LED Tree on June 22, 2015 for $449.99 by [redacted] (which was the name used on the order) – The person who filed Complaint #[redacted] is [redacted].  We received a call from this customer ([redacted]) on...

July 6,2015 in which he stated that the tree he received from us was damaged in shipping. We asked if the outer box that he received from [redacted] was damaged and he stated that it was. As per [redacted] Damage Claim and Insurance requirements for damaged shipments of this size, we requested that the customer retain all of the packaging of this tree, leave the tree in the box, and allow [redacted] to come and do an inspection of the tree and of the damaged outer box. Even though we had not gotten the original tree back, or gotten a confirmation from [redacted] that the tree was in fact damaged and the outer box damaged, we sent a brand new replacement tree to the customer, at no cost to him, which he agreed to. We paid $122.08 to ship this replacement tree in addition to the cost of the tree. Our hope was that [redacted] would make us whole at the end of it and that meanwhile we would be providing excellent customer service.  [redacted] made attempts to contact the customer to come and inspect the original tree, and he refused to make himself available as per their requirements in order to process a damaged shipment claim. [redacted] also attempted to deliver the replacement tree and the customer refused the shipment stating that it was broken as well. The replacement tree has just come back to ShopWildThings and we are forced to pay for the return shipping on this replacement tree. Meanwhile, the customer took the originally delivered tree apart and altered it by "fixing it", "sticking it in the ground" and "painting it", according to his phone statements to us. This was the tree that we asked him to please keep in the original packaging so that [redacted] could come and process a claim on the damage to it.We have confirmed with [redacted] all of the delivery times, attempts, and inspection attempts of the original tree and also the delivery attempts and final refusal of the replacement tree. We have also looked into this customer’s order history with our company. We have found that on more than one occasion this customer has placed orders and subsequently called shouting at us, making monetary demands on our Customer Service staff. For example, an order was placed with us on Sunday March 8 of this year. The order shipped on Tuesday March 10th. The customer called (shouting at our customer service staff) trying to get us to give him money stating that we delayed his order for weeks, even though it shipped quickly.  At this point it is our determination that the verbal abuse of our Customer Service staff and the many, many calls that were have placed to us are an attempt to defraud our company by emotionally wearing us down. He called on July 16th no less than 20 times yelling and demanding a full refund, a free tree, claiming that we charged him for two trees, that he just wanted a second tree at a discount because we sent him a broken tree, the we owed him a discount, and the list goes on. The story changed with every conversation with our staff.  In shipping alone, we are out for the replacement tree in shipping to him and it's return to us in the amount of over $200.00. At this point we are unable to get any sort of reimbursement for the replacement tree shipping and it's return because [redacted] was unable to inspect the original tree packaging and it's contents and the customer's refusal of the replacement package is not their responsibility. Since he has altered the original tree, we are unable to accept it as a return, and [redacted] is unable to come and inspect it as it came to him as per their requirements for damaged claims. We made every attempt to rectify this situation with this customer. Our long history of excellent customer service, honesty and integrity are very important for us to uphold as a company. We will always go the extra mile and take a loss in order to satisfy and exceed customer expectations. According to the Revdex.com Complaint that the customer filed (in addition to his statement of the problems), his Desired Settlement is:“fix the broken branch (I will send a branch back for repair) and give me some money back because I have already fixed the tree”. Our company will not be able to fix the broken branch, as we do not have those capabilities here. We are not the manufacturer of the tree, which is an LED plug-in electrical item. We attempted to replace the tree, which is the safest solution as we are not electricians. Further, we do not feel that we owe him any additional compensation or discounts, as we sent an intact tree and it was damaged in transit by [redacted]. Again, we followed [redacted] guidelines regarding shipments damaged in transit so that we might be reimbursed at some point for the replacement tree and shipping.  We shipped a well-packaged tree, as we have done for thousands of other customers. We do not understand why he wants to 1) send back the broken branch for us to repair it if he also wants 2) money back from us because he has already fixed the tree. These two ideas are contradictory. In any case, we did not send a broken tree and again, attempted to follow [redacted] guidelines for insurance claims while also sending a replacement tree BEFORE having a [redacted] resolution, initially trusting the customer’s original complaint and his agreement to our sending a replacement tree so as not to hold up the installation of his project. At the point of which it was obvious that we would be unable to come to an agreement with [redacted] (after about 15-17 phones calls on that day alone), I did ask that he discontinue his repeated abusive contact to us. After I requested this, he called and emailed an additional 3+ times threatening to file complaints like this one in order to get money from us. His shouting (it was impossible to verbally respond to him, as he would not stop yelling) was disruptive to business and extremely upsetting to every member of our staff who are trained to be compassionate problem solvers. Four people here (including myself) handled his lengthy and abusive phone calls on July 16th alone. It is my duty as an owner of this company to protect our employees and provide a safe and pleasant working environment for them. If you have any questions about my response to this complaint, it would be my pleasure to speak with anyone at Revdex.com. Thank you for taking complaints seriously in order to protect consumers. It is my hope that the same concern and care extends to merchants. With Best Regards,[redacted]Vice-President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

This email in is response to an order placed on our website, ShopWildThings for an LED Tree on June 22, 2015 for $449.99 by [redacted] (which was the name used on the order) – The person who filed Complaint #[redacted] is [redacted].  We received a call from this customer...

([redacted]) on July 6,2015 in which he stated that the tree he received from us was damaged in shipping. We asked if the outer box that he received from [redacted] was damaged and he stated that it was. As per [redacted] Damage Claim and Insurance requirements for damaged shipments of this size, we requested that the customer retain all of the packaging of this tree, leave the tree in the box, and allow [redacted] to come and do an inspection of the tree and of the damaged outer box. Even though we had not gotten the original tree back, or gotten a confirmation from [redacted] that the tree was in fact damaged and the outer box damaged, we sent a brand new replacement tree to the customer, at no cost to him, which he agreed to. We paid $122.08 to ship this replacement tree in addition to the cost of the tree. Our hope was that [redacted] would make us whole at the end of it and that meanwhile we would be providing excellent customer service.  [redacted] made attempts to contact the customer to come and inspect the original tree, and he refused to make himself available as per their requirements in order to process a damaged shipment claim. [redacted] also attempted to deliver the replacement tree and the customer refused the shipment stating that it was broken as well. The replacement tree has just come back to ShopWildThings and we are forced to pay for the return shipping on this replacement tree. Meanwhile, the customer took the originally delivered tree apart and altered it by "fixing it", "sticking it in the ground" and "painting it", according to his phone statements to us. This was the tree that we asked him to please keep in the original packaging so that [redacted] could come and process a claim on the damage to it.We have confirmed with [redacted] all of the delivery times, attempts, and inspection attempts of the original tree and also the delivery attempts and final refusal of the replacement tree. We have also looked into this customer’s order history with our company. We have found that on more than one occasion this customer has placed orders and subsequently called shouting at us, making monetary demands on our Customer Service staff. For example, an order was placed with us on Sunday March 8 of this year. The order shipped on Tuesday March 10th. The customer called (shouting at our customer service staff) trying to get us to give him money stating that we delayed his order for weeks, even though it shipped quickly.  At this point it is our determination that the verbal abuse of our Customer Service staff and the many, many calls that were have placed to us are an attempt to defraud our company by emotionally wearing us down. He called on July 16th no less than 20 times yelling and demanding a full refund, a free tree, claiming that we charged him for two trees, that he just wanted a second tree at a discount because we sent him a broken tree, the we owed him a discount, and the list goes on. The story changed with every conversation with our staff.  In shipping alone, we are out for the replacement tree in shipping to him and it's return to us in the amount of over $200.00. At this point we are unable to get any sort of reimbursement for the replacement tree shipping and it's return because [redacted] was unable to inspect the original tree packaging and it's contents and the customer's refusal of the replacement package is not their responsibility. Since he has altered the original tree, we are unable to accept it as a return, and [redacted] is unable to come and inspect it as it came to him as per their requirements for damaged claims. We made every attempt to rectify this situation with this customer. Our long history of excellent customer service, honesty and integrity are very important for us to uphold as a company. We will always go the extra mile and take a loss in order to satisfy and exceed customer expectations. According to the Revdex.com Complaint that the customer filed (in addition to his statement of the problems), his Desired Settlement is:“fix the broken branch (I will send a branch back for repair) and give me some money back because I have already fixed the tree”. Our company will not be able to fix the broken branch, as we do not have those capabilities here. We are not the manufacturer of the tree, which is an LED plug-in electrical item. We attempted to replace the tree, which is the safest solution as we are not electricians. Further, we do not feel that we owe him any additional compensation or discounts, as we sent an intact tree and it was damaged in transit by [redacted]. Again, we followed [redacted] guidelines regarding shipments damaged in transit so that we might be reimbursed at some point for the replacement tree and shipping.  We shipped a well-packaged tree, as we have done for thousands of other customers. We do not understand why he wants to 1) send back the broken branch for us to repair it if he also wants 2) money back from us because he has already fixed the tree. These two ideas are contradictory. In any case, we did not send a broken tree and again, attempted to follow [redacted] guidelines for insurance claims while also sending a replacement tree BEFORE having a [redacted] resolution, initially trusting the customer’s original complaint and his agreement to our sending a replacement tree so as not to hold up the installation of his project. At the point of which it was obvious that we would be unable to come to an agreement with [redacted] (after about 15-17 phones calls on that day alone), I did ask that he discontinue his repeated abusive contact to us. After I requested this, he called and emailed an additional 3+ times threatening to file complaints like this one in order to get money from us. His shouting (it was impossible to verbally respond to him, as he would not stop yelling) was disruptive to business and extremely upsetting to every member of our staff who are trained to be compassionate problem solvers. Four people here (including myself) handled his lengthy and abusive phone calls on July 16th alone. It is my duty as an owner of this company to protect our employees and provide a safe and pleasant working environment for them. If you have any questions about my response to this complaint, it would be my pleasure to speak with anyone at Revdex.com. Thank you for taking complaints seriously in order to protect consumers. It is my hope that the same concern and care extends to merchants. With Best Regards,[redacted]Vice-President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,