Shopwildthings.com

Loved everything I ordered ! I expected lower quality crystal columns and chandeliers but was pleasantly suprised ! Fast shipping and great communication

AMAZING customer service. I received a personal call from SWT about a purchase I made and they were willing to go above and beyond to make sure I was 110% satisfied. I'm happy that they are 1000s of miles away from me in Lake Havasu, because if they were here in NY I'm sure I'd spend way too much money and time in their establishment! HIGHLY RECOMMEND. Great products and great staff.

This email in is response to an order placed on our website, ShopWildThings for an LED Tree on June 22, 2015 for $449.99 by [redacted] (which was the name used on the order) – The person who filed Complaint #[redacted] is [redacted].  We received a call from this customer...

([redacted]) on July 6,2015 in which he stated that the tree he received from us was damaged in shipping. We asked if the outer box that he received from [redacted] was damaged and he stated that it was. As per [redacted] Damage Claim and Insurance requirements for damaged shipments of this size, we requested that the customer retain all of the packaging of this tree, leave the tree in the box, and allow [redacted] to come and do an inspection of the tree and of the damaged outer box. Even though we had not gotten the original tree back, or gotten a confirmation from [redacted] that the tree was in fact damaged and the outer box damaged, we sent a brand new replacement tree to the customer, at no cost to him, which he agreed to. We paid $122.08 to ship this replacement tree in addition to the cost of the tree. Our hope was that [redacted] would make us whole at the end of it and that meanwhile we would be providing excellent customer service.  [redacted] made attempts to contact the customer to come and inspect the original tree, and he refused to make himself available as per their requirements in order to process a damaged shipment claim. [redacted] also attempted to deliver the replacement tree and the customer refused the shipment stating that it was broken as well. The replacement tree has just come back to ShopWildThings and we are forced to pay for the return shipping on this replacement tree. Meanwhile, the customer took the originally delivered tree apart and altered it by "fixing it", "sticking it in the ground" and "painting it", according to his phone statements to us. This was the tree that we asked him to please keep in the original packaging so that [redacted] could come and process a claim on the damage to it.We have confirmed with [redacted] all of the delivery times, attempts, and inspection attempts of the original tree and also the delivery attempts and final refusal of the replacement tree. We have also looked into this customer’s order history with our company. We have found that on more than one occasion this customer has placed orders and subsequently called shouting at us, making monetary demands on our Customer Service staff. For example, an order was placed with us on Sunday March 8 of this year. The order shipped on Tuesday March 10th. The customer called (shouting at our customer service staff) trying to get us to give him money stating that we delayed his order for weeks, even though it shipped quickly.  At this point it is our determination that the verbal abuse of our Customer Service staff and the many, many calls that were have placed to us are an attempt to defraud our company by emotionally wearing us down. He called on July 16th no less than 20 times yelling and demanding a full refund, a free tree, claiming that we charged him for two trees, that he just wanted a second tree at a discount because we sent him a broken tree, the we owed him a discount, and the list goes on. The story changed with every conversation with our staff.  In shipping alone, we are out for the replacement tree in shipping to him and it's return to us in the amount of over $200.00. At this point we are unable to get any sort of reimbursement for the replacement tree shipping and it's return because [redacted] was unable to inspect the original tree packaging and it's contents and the customer's refusal of the replacement package is not their responsibility. Since he has altered the original tree, we are unable to accept it as a return, and [redacted] is unable to come and inspect it as it came to him as per their requirements for damaged claims. We made every attempt to rectify this situation with this customer. Our long history of excellent customer service, honesty and integrity are very important for us to uphold as a company. We will always go the extra mile and take a loss in order to satisfy and exceed customer expectations. According to the Revdex.com Complaint that the customer filed (in addition to his statement of the problems), his Desired Settlement is:“fix the broken branch (I will send a branch back for repair) and give me some money back because I have already fixed the tree”. Our company will not be able to fix the broken branch, as we do not have those capabilities here. We are not the manufacturer of the tree, which is an LED plug-in electrical item. We attempted to replace the tree, which is the safest solution as we are not electricians. Further, we do not feel that we owe him any additional compensation or discounts, as we sent an intact tree and it was damaged in transit by [redacted]. Again, we followed [redacted] guidelines regarding shipments damaged in transit so that we might be reimbursed at some point for the replacement tree and shipping.  We shipped a well-packaged tree, as we have done for thousands of other customers. We do not understand why he wants to 1) send back the broken branch for us to repair it if he also wants 2) money back from us because he has already fixed the tree. These two ideas are contradictory. In any case, we did not send a broken tree and again, attempted to follow [redacted] guidelines for insurance claims while also sending a replacement tree BEFORE having a [redacted] resolution, initially trusting the customer’s original complaint and his agreement to our sending a replacement tree so as not to hold up the installation of his project. At the point of which it was obvious that we would be unable to come to an agreement with [redacted] (after about 15-17 phones calls on that day alone), I did ask that he discontinue his repeated abusive contact to us. After I requested this, he called and emailed an additional 3+ times threatening to file complaints like this one in order to get money from us. His shouting (it was impossible to verbally respond to him, as he would not stop yelling) was disruptive to business and extremely upsetting to every member of our staff who are trained to be compassionate problem solvers. Four people here (including myself) handled his lengthy and abusive phone calls on July 16th alone. It is my duty as an owner of this company to protect our employees and provide a safe and pleasant working environment for them. If you have any questions about my response to this complaint, it would be my pleasure to speak with anyone at Revdex.com. Thank you for taking complaints seriously in order to protect consumers. It is my hope that the same concern and care extends to merchants. With Best Regards,[redacted]Vice-President

Fantastic service, an absolute pleasure to deal with. Goods were shipped and received in Australia in under a week! Brilliant! Advice from staff was exceptional, and finally the product was brilliant and was exactly what we were looking for, will definately be using them again.

This vendor was a pleasure to deal with, from start to finish. I was a little worried with ordering internationally, particularly with a fairly small order and what seemed like larger shipping/handling charges. However, the service I received was excellent and prompt. When there were issues with the order, again, they worked so quickly to handle them. In terms of the product, the column is great value and just what I was looking for. The site description and pictures were very true to life, and helpful in terms of me being able to make an informed purchase. I will certainly be recommending this site to family and friends, and would certainly purchase from here again.

The Silver Manzanita trees surpassed my expectation!. They were absolutely beautiful! The silver was gorgeous! I loved the fact that they were also bendable which allowed me to make the trees as full/wide and spacious as I wanted them. As a result of being able to open the branches, the hanging candles and ribbons that I placed on the trees looked so amazing. Thank you, Shopwildthings for creating such a wonderful product.

I purchased an item from this business/website and it arrived exactly as described/depicted. The shipping charge seemed a little steep at first, but considering how quickly the item arrived, how well it was packaged, and the weight, the cost is more than fair. I am very pleased with my item and with my purchase experience!

I found SWT, Inc. from a [redacted] search. Products came quickly and were just lovely. One of the Granville chandeliers arrived broken. I sent an email with a picture, and by the next day, I got a reply with an apology and saying they would send me a replacement chandelier right away. I also received a shipment confirmation for the replacement. All in all, my experience with the company has been very good. I also love the YouTube videos they have for how to assemble some of their products. VERY helpful!

Though I live in a trailer, I found opportunities for four! different painted bamboo curtains from Shopwildthings.com. I couldn't be more pleased! They're fun to look at as the light on them changes throughout the day. They're fun to walk through, and they provide just enough separation between rooms for a sense of privacy and comfort. And they're also beautiful works of art. I have lighted each one appropriately and they add depth and character to my humble home.

Shopwildthing is a very personal yet professional online store they are very helpful and their items are well made. I have ordered several times from them and have yet to be disappointed.

Great company to do business with ...even if you have to do a return.

Great company to order from. They provide quick shipping and product comes with very simple instructions. The products are made from high quality products

I wanted to get my daughter a fun beaded curtain for her bedroom. I had first ordered a colorful beaded curtain, after a week I never received confirmation that my order had been shipped so I contacted the company. The curtain I had ordered was out of stock, the problem was they had already pulled the money from my account and never contacted me letting me know I wouldn’t be receiving what I had ordered. After calling myself and speaking to a representative they shipped a different curtain. I received the beaded curtain a couple weeks later. My fiancé hung the curtain with the proper hooks, the curtain had been hanging for about a month and it completely fell apart. The beads fell of the cheap plastic piece that “secured” them in. The cheap plastic piece that held the beads in is snapped in half. The strings of beads are all broken in multiple pieces. My daughter is a responsible and takes care of all belongings. She was never reckless with her curtain; she was gentle when leaving her room. The problem is poor quality and cheap materials. I contacted the company to see if we could get a replacement and they only guarantee their products for three days! My daughter is left disappointed because there is no way I’m going to order another piece of junk curtain from this company.

I have been consistently pleased with the quality of the merchandise,the ease of ordering and the quick delivery times. Have recommended to friends.

Awsome

I am very happy with my product of the beaded curtains.

I ordered two. They came within a week and satisfied with the packing.

The beaded curtains were tied at the bottom to keep them from getting tangled. Very impressed.

First time shopping with this company and will be my LAST Placed and order for an event and read shipping days and times to be sure the item would arrive in time ,Only to find out the item is STUCK in another state with No estimate of arrival (because of weather related issues )Now,that is beyond anyones control,But speaking to the Establishment to see if they could refund the shipping charge for the inconvenience or if the company would offer a discount Code or credit on future orders, The answer was a flat out NO .The only other option given was to pay extra to have another item reshipped overnight that would encounter the same issue (why would I waste my money again doing that)Its unfortunate that no one was willing to offer any type of credit or coupon codes ,I wouldve been happy with a $10 store credit but no one seemed to care .

Shop Wild Things is a great retail store, and they have quality items for reasonable cost. I was very pleased with the speed of shipping and care they took with the packaging. Most definitely would recommend them and will shop there again.

Great products and service.

I recently ordered an item from Shopwildthings.com. I was very happy with the ease of ordering and with how quickly my item arrived.
I was very pleased with the item that I had ordered. It was packed very well, was top-quality, and was very easy to install.
I would recommend this company to anyone who appreciates good products at good prices with excellent customer service.