Shopwildthings.com

I purchased a set of "fairy lights" from shopwildthings.com after coming across them through a Google search. The price was excellent so I took a chance, not knowing the company, since I live in Virginia and they're located in Arizona. The lights arrived and everything looked great but when I went to use them I realized half of a strand of them wouldn't work. I found this out over the weekend so I sent an e-mail to their support with my order number and waited to hear back. Come Monday I received my answer and without hesitation [redacted] said a new set was on the way and I needn't worry about trying to ship the defective set back. What great people!

It really is inspiring and reassuring to know that a random business I found over the internet really is the real deal and stands behind their customer support and products. I will have no trouble whatsoever recommending shopwildthings.com to anyone and everyone who needs what they sell.

I decorate for various events at our facility (fundraisers, weddings, etc.) The customer service representatives have always been very knowledgeable about their products and have found them to be very helpful. The items I order are received in a timely matter, are a good value for the price, and have almost always exceeded my expectations.

I am amazed with the quality and price of my beautiful bamboo curtain!! I get compliments on it from friends and family every day.

I plan on buying much more from this amazing site!!! I have recommend this site to all of my facebook friends! You WONT be disappointed!

Excellent really enjoy buying from you and I will counting that I will buy more p

I have nothing but praise for shopwildthings, their professionalism is next to none. I have and will continue to do business with this company. Product and service is outstanding. Customer service gets an A+

I absolutely love my purchase!! I special ordered the beaded curtains and they came out perfect - they were exactly what I was looking for!!! I can't thank them enough -

I had ordered my daughters curtains prior to this and they were so wonderful to deal with and everything was just how I asked that I knew once I was going to redo my family room that this was where I was purchasing what I needed -

thank you again for making my vision come to life!!!!

Review: Company sent a broken tree. I took pictures and fixed it. I called customer service saying that I don't want replacement but would appreciate some discount for second tree I plan to buy. Representative saint she would look through picture and let me know. In 2 days I received email that company sent me a replacement tree( I dint asked for it) and next day another email that I failed to return a broken tree therefore I would be charged for replacement tree. Replacement tree arrived today. I open the box in front of [redacted] guy. The tree was broken and [redacted] took it back. I called customer service several time explaining the situation and asking for some compensation. Eventually the owner sent me email that I'm harassing their customer service and they not going to respond to my complains. I'd like to add that is S449.00 tree- very expensive I have all their email and pictures of a broken tree Thanks . [redacted]Desired Settlement: I'd like them to fix a broken branch( I will send a branch back for repair) and give me some money back because I already fixed the tree

Business

Response:

This email in is response to an order placed on our website, ShopWildThings for an LED Tree on June 22, 2015 for $449.99 by [redacted] (which was the name used on the order) – The person who filed Complaint #[redacted] is [redacted]. We received a call from this customer ([redacted]) on July 6,2015 in which he stated that the tree he received from us was damaged in shipping. We asked if the outer box that he received from [redacted] was damaged and he stated that it was. As per [redacted] Damage Claim and Insurance requirements for damaged shipments of this size, we requested that the customer retain all of the packaging of this tree, leave the tree in the box, and allow [redacted] to come and do an inspection of the tree and of the damaged outer box. Even though we had not gotten the original tree back, or gotten a confirmation from [redacted] that the tree was in fact damaged and the outer box damaged, we sent a brand new replacement tree to the customer, at no cost to him, which he agreed to. We paid $122.08 to ship this replacement tree in addition to the cost of the tree. Our hope was that [redacted] would make us whole at the end of it and that meanwhile we would be providing excellent customer service. [redacted] made attempts to contact the customer to come and inspect the original tree, and he refused to make himself available as per their requirements in order to process a damaged shipment claim. [redacted] also attempted to deliver the replacement tree and the customer refused the shipment stating that it was broken as well. The replacement tree has just come back to ShopWildThings and we are forced to pay for the return shipping on this replacement tree. Meanwhile, the customer took the originally delivered tree apart and altered it by "fixing it", "sticking it in the ground" and "painting it", according to his phone statements to us. This was the tree that we asked him to please keep in the original packaging so that [redacted] could come and process a claim on the damage to it.We have confirmed with [redacted] all of the delivery times, attempts, and inspection attempts of the original tree and also the delivery attempts and final refusal of the replacement tree. We have also looked into this customer’s order history with our company. We have found that on more than one occasion this customer has placed orders and subsequently called shouting at us, making monetary demands on our Customer Service staff. For example, an order was placed with us on Sunday March 8 of this year. The order shipped on Tuesday March 10th. The customer called (shouting at our customer service staff) trying to get us to give him money stating that we delayed his order for weeks, even though it shipped quickly. At this point it is our determination that the verbal abuse of our Customer Service staff and the many, many calls that were have placed to us are an attempt to defraud our company by emotionally wearing us down. He called on July 16th no less than 20 times yelling and demanding a full refund, a free tree, claiming that we charged him for two trees, that he just wanted a second tree at a discount because we sent him a broken tree, the we owed him a discount, and the list goes on. The story changed with every conversation with our staff. In shipping alone, we are out for the replacement tree in shipping to him and it's return to us in the amount of over $200.00. At this point we are unable to get any sort of reimbursement for the replacement tree shipping and it's return because [redacted] was unable to inspect the original tree packaging and it's contents and the customer's refusal of the replacement package is not their responsibility. Since he has altered the original tree, we are unable to accept it as a return, and [redacted] is unable to come and inspect it as it came to him as per their requirements for damaged claims. We made every attempt to rectify this situation with this customer. Our long history of excellent customer service, honesty and integrity are very important for us to uphold as a company. We will always go the extra mile and take a loss in order to satisfy and exceed customer expectations. According to the Revdex.com Complaint that the customer filed (in addition to his statement of the problems), his Desired Settlement is:“fix the broken branch (I will send a branch back for repair) and give me some money back because I have already fixed the tree”. Our company will not be able to fix the broken branch, as we do not have those capabilities here. We are not the manufacturer of the tree, which is an LED plug-in electrical item. We attempted to replace the tree, which is the safest solution as we are not electricians. Further, we do not feel that we owe him any additional compensation or discounts, as we sent an intact tree and it was damaged in transit by [redacted]. Again, we followed [redacted] guidelines regarding shipments damaged in transit so that we might be reimbursed at some point for the replacement tree and shipping. We shipped a well-packaged tree, as we have done for thousands of other customers. We do not understand why he wants to 1) send back the broken branch for us to repair it if he also wants 2) money back from us because he has already fixed the tree. These two ideas are contradictory. In any case, we did not send a broken tree and again, attempted to follow [redacted] guidelines for insurance claims while also sending a replacement tree BEFORE having a [redacted] resolution, initially trusting the customer’s original complaint and his agreement to our sending a replacement tree so as not to hold up the installation of his project. At the point of which it was obvious that we would be unable to come to an agreement with [redacted] (after about 15-17 phones calls on that day alone), I did ask that he discontinue his repeated abusive contact to us. After I requested this, he called and emailed an additional 3+ times threatening to file complaints like this one in order to get money from us. His shouting (it was impossible to verbally respond to him, as he would not stop yelling) was disruptive to business and extremely upsetting to every member of our staff who are trained to be compassionate problem solvers. Four people here (including myself) handled his lengthy and abusive phone calls on July 16th alone. It is my duty as an owner of this company to protect our employees and provide a safe and pleasant working environment for them. If you have any questions about my response to this complaint, it would be my pleasure to speak with anyone at Revdex.com. Thank you for taking complaints seriously in order to protect consumers. It is my hope that the same concern and care extends to merchants. With Best Regards,[redacted]Vice-President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Great product and I love so much.

This company is absolutely amazing! Their products are not only beautiful but durable! I was amazed on how fast their ship time was too. I have used their crystal curtains, tree decorations, chandeliers and much more, and they all make my home and photo shoots gorgeous and unique. I recommend them to everyone I know. I just can't give them enough praise. I love them!

I am very satisified with my candle holder

I received my merchandise in a timely manner. No problems whatsoever.

My family decided to do a Sweet 16 party for our daughter. One thing she really wanted was bistro lighting at her Italian themed party. I priced out several party planners in town to rent the lights and didn't feel right about what I found so I decided to look into buying the lights we wanted. I found Shopwildthings.com online and ordered the lights. I found them to be less than renting them. They were perfect for our party. I spoke to two different ladies from Shopwildthings.com on the phone and had the lights within 2 days. Both ladies I spoke with treated me and our party with TLC. I felt very well taken care of and was so happy we purchased the lights instead of renting them. The facility that we had the party at LOVED the lights so much that they purchased them from us and used them during the holiday time. It was a complete win, win situation. I have since become part of their email list and receive notices regarding discounts, etc. They really have a great selection of decorations, not only for parties, but for the home.

I bought 2 different items for Shop Wild Things and I am completely not happy at all.

I bought 6 manzanita branches and 2 packs of ice imitation in clear, each pack contained 144 pieces. A couple days later I was notified that even though the system had allowed me to place the order they did not have the packs of 144 in stock. I asked why the system had let me (again days earlier) and they said their is a delay in there system so okay I talked it out with the customer service agent and they told me they would send me 6 packs of 48 (comes out t exactly 288 which I what I originally bought). Technically 6 packs of 48 would of been MORE than what I paid but they said she would send.

When I received my package I had a broken bag of the ice imitation and I was 45 pieces short. I counted because of the broken bag and because I needed a certain amount for an event I am doing. I realized that the 5 unbroken bags actually only had 42 pieces and my 1 broken bag only came with 33 pieces causing the 45 pieces less.

My biggest concern here is that I put reviews up on the website of BOTH products I ordered from them (over a month ago) the manzanita tree branch review being all good and the review on the ice imitation explaining the same as above and NEITHER review is on the website still. I looked through and NO product has a review which explains because they DO NOT publish the reviews clients actually leave.

This to me isn't right and I do not agree with it. So I am going to post reviews on any website I can about them because they shouldn't be allowed to do that.