Vanguard is very slow when it comes to paperworkI got emailing about Vanguard's new--years--financial planners so I called but I was totally turned off when I asked the phone rep for what the Vanguard financial planner would tell me in phone calls to be in writingHe then told me that if that is what I need, a Vanguard financial planner is not for meI filled out an online profile but then I cancelled it after talking to other Vanguard investors about the awful way I was treated on the phoneI mean, let's not forget that this is what Vanguard's mission is in the first place; to make clients money; Vanguard's alleged 3, 45-minute financial planner's advice sessions should be in writing, periodWhat, Vanguard doesn't want responsibility after charging me 1% which is $3,for the year plus other expenses; then what am I getting for my financial planner money? Let's not forget the Great RecessionVanguard can do better; what is the problem with the new CEO that he cannot understand what happened to hard-working investors like myself with the Great Recession and retirement? Why are kindergartners put on as phone reps in a sensistive area such as financial planners? I am considering moving my investments to Fidelity where they talk to you like a human being and give you respect on the phone Vanguard's new style is not goodMary
I just yesterday 3/22/submitted a ira contribution for 2015, my accountant let me know it wouldnt actually affect my taxes so I called to cancelI was told by the first rep that I could cancel, but it would have to be after the market closed that dayI wanted until the next day at 8amthis morning3/I was then told that vanguard couldnt cancel it at all, and I would instead have to call my bankI called my bank and they pointed out that as it was through vanguard they had no control over cancelling it as they dont even see it yetI then called back to vanguard and was told that no one can cancel it at all, and that I would have to do an excess contribution disbursment, and that it would be reported to the IRS I need a higher level of executive assistance with this issue as clearly the phone reps are not well trained or capable of doing their jobs
This is a formal complaint about the form 1099R that vanguard had sent me indicating that I'm responsible for paying the equitable distribution of $when in fact this amount of money was rolled over to my traditional IRA annuity fund on 11/and all my retirement money was consolidated at Transamerica annuity account I did not handle this personally but the investment soecaist did this rollover on my behalf I hAd gotten other rollover if my other accounts from [redacted] ***, [redacted] and [redacted] investments and all statements had shown that it was rolled over to my transamerica variable annuity .it was very blatant that they did not file my paperwork properly as this was done via transamerica and the money did not even passed through my hands From what I know even if they sent a check to me I had days to rollover to a retirement fund In order not to get taxed Very irresponsible, careless and inconsiderate of vanguards client when I had an account with them
Our Mother, [redacted] , had a small investment with VanguardShe passed 5/27/I requested forms for beneficiary from Vanguard, a Kathy P [redacted] , rude, couldn't get a word in, ask a question, anythingForms for beneficiary payments to myself and brother, [redacted] , were sent Friday 6/22/with trackingThey were rec'd at Vanguard Monday 6/25/Today, Monday, July 02, I called and spoke to this P [redacted] person Again, rude, I couldn't finish a sentence; I finally told her, per laws letting her know, that I would be recording this callShe said, "We, Vanguard, can record you but you cannot record this." I agreed and stopped recorderI asked, when I could finally get a word in with this specimen, "How long for beneficiary payment?" SHE SAID, "VANGUARD DOESN'T PAY OUTWE START AN IRA FOR YOU AND KEEP DECEASED'S MONEY!!" No, I said, whereupon she cut me offI said this was an investment, our mother passed leaving *** and I as beneficiaries..we want paymen
I am unable to facilitate a change of address online They have asked me to perform multiple steps including physical mail to simply change the address, even though I have previously provided them with an updated address through their online application I have talked to them at length about the effort associated with the change and made it clear that I would like to close the account however they will not allow me to close it until I update the address (which I have already provided)
I call d vanguard afte I lost my job to close my accountWell it was already closed somehow! It hadn't even been a monthThey rolled it over and when I asked what the balance was I was missing almost a thousand dollars! The guy on the phone said that's what was in the account and he couldn't explain where the rest wentI still don't know an I'm furiousI worked very hard to earn this money and they don't even have answered about how it disappearedI just received a statement today for March that stars I had a total of in that account on March I was also informed that no one had to let me know changes had been made to my accountI don't understand how this is possibleI'm reaching out in hopes that you can provide helpThis whole thing is very suspicious
I was recently charged a $Account Service Fee on two of my Vanguard mutual fund accounts below the $10,threshold despite my accounts already receiving E-delivery of all paperworkFurther concerning, is that the transaction was conducted as a sell out of my accountsWhen I contacted Customer Service, I was told I had to "re-opt in" to E-delivery and then I would be refunded the money at the end of SeptemberThis is completely unacceptable and concerning behavior on part by Vanguard and I am now considering closing my accounts with the company and transferring elsewhereI have also brought this matter to the attention of the SEC
they took my whole pay check in roth 401k from my work I didnt know sign anything or any paper work to take out everything they are so viloent and donesnt want to help me out I have got a hold with them they say either I quit the company or the choose to go to another company tghen I will get my moeny back but thte question was I didnt sign up the thte plan and how can they take all the money from me
This company has over of my deceased sons 401k I am the beneficiary of this Policy and was supposed to revive a check closing this account months ago I have filed all the paperwork and have called this company once a week since August of and have still not Received my money They have continually lied to me and made excuses as to why they have failed to release the money and have reported to the IRS that they have sent me a portion of the money even though I have not gotten one cent from them The supervisor promised to call me and Of course he never did So now in addition to fraudulently keeping my money they have committed IRS fraud as well I need help to get this money
OBNOXIOUS *O*B*N*O*X*I*O*U*S [redacted] customer service they drag their feet like they are paid by the minute on the phoneThe password ( that I write down) is not working , and now it asks me the first and last name of the LLC and the date of birthSo I cannot reset my password Then I called different numbers everybody gave me the correct "phone number" and I was transferred in total SIX freaking times and now I am on hold againI asked of them that I want to speak with a supervisor and I was told nobody is there and they will call me back in to hoursWHO DOES THAT ? After the person , I was able to talk to a SENIOR account rep , who told me he cannot help reset my password because I just changed my address last weekALL IN ALL the address they have was not updated on all the accounts
I HAVE A 401K PLAN WITH VANGUARD THROUGH MY EMPLOYER [redacted] . I RECENTLY WAS GOING THROUGH A HARDSHIP AND REQUEST A HARDSHIP WITHDRAWL FROM MY401K PLAN. I AM A TRANSGENDER WOMAN. I CALLED TO CHECK THE STATUS OF THE PROCESS I ANSWERED EVERY SECURITY QUESTION CORRECT. FOR SOME REASON THEY DONT BELIEVE I AM [redacted] WHICH IS DISCRIMATION. IF I ANSWERED EVERYTHING CORRECT I CAN ANSWER EVERY QUESTION ON MY ACCOUNT WITHOUT AN ISSUE. VANGUARDHAS DEACTIVATED MY ONLINE ACCOUNT I CAN NOT LOG ON LINE OR VIEW MY ACCOUNT VIA THE MOBILE APP. I AM HIGHLY UPSET THS IS DISCRIMATION. I AM CURRENTLY WAITING ON SOMEONE TO GIVE ME A CALL THAT I HAVE BEEN WAITING ON ALL DAY. THE MAIN REASON FOR MME SUBMITTING A WITHDRAWL IS BEACUSE I NEED TO TAKE CARE OF THIS SITUATION ASAP. I FEEL THIS IS DISCRIMATION I SHOULD NOTE HAVE TO SAY I AM A TRANSGENDER WOMAN. I DONT WANT TO DO BUINESS WITH VANGUARD ANY LONGER.
Vanguard received a 401k check from my previous employer's planThey cashed it the 18th...it was sent the 8th...both of January As on now, I'm being told they never received the check, can't find it, etc
We received a letter from Vanguard titled "Confirmation of account changes "phone redemption privilege option added" to my wife's IRA account Neither I or my wife, authorized this changeAnd when we requested that this change, "phone redemption privilege" be removed from my wife's IRA account the Vanguard person, Samantha, said for us to remove this unauthorized change we must submit a signed notarized letter to Vanguard stating such in order to remove this unauthorized change to my wife's accountI have authorization to speak in my wife's behalf with Vanguard
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mealthough the sales person did not inform me that it would take weeks which I am not sure he should have since the Internet sales person informed via email that they are mailed out at the end of the month which would have been the end of September Not really important but it seems everyone there had a different story The customer care rep was very nice and assured me she would take care of it and did Regards, [redacted]
On October 24th I opened an investment account with Vanguard The online registration process did not complete I contacted a customer service representative on that date and they walked me through completing registration After a few days, I attempted to access the account only to find that my account was still not registered I contacted them again and again they were not able to resolve the issue I requested that my funds be returned on that call on October 29th They advised me of a seven day hold and that my funds could not be returned until 11/ I called them today and after verifying my bank account information, they are unwilling to return my funds to me today I have been told that it will take another 7-days to get the funds returned to me This is unacceptable They could not fix my problem and are refusing to return my money
Starting in January 2017, I have requested a 401K rollover with Vanguard I have since contacted the company over times via phone calls trying to obtain my 401K rollover check They have sent me several checks that do not have the correct "Pay to" addressee and therefore will not be accepted by the financial firm I am trying to rollover these funds to Vanguard is well aware of this issue and has made me jump through many hoops in the process of getting this resolved, such has mailing and then faxing official letters to Vanguard The past several phone calls they have been semi apologetic and have promised to overnight me the check The first time they promised to overnight me the check was over month ago I called them again, last week and they said the check would arrive (overnighted) this past Friday It has not Unfortunately, at this point I have potentially received losses as a result of my money no longer being in the market My 401K rollover check could be making
I have a retirement account with Vanguard and have not been successful in accessing it online I was able to access it online in the past, but something changed in Vanguard's software (I suspect) and I am no longer able to access my account onlineThe username and password I used in the past no longer work I have followed the online instructions for resetting a password, however a popup window warns me that I must first contact Vanguard before accessing the account Vanguard assigned me a case number, but every time I call and check on the status of my case, there has been no real progress made I am beginning to regret choosing Vanguard
I submitted for a loan on my 401k on January 19th which is managed by VanguardI was supposed to receive a check for the loan amountI was told on 1/that the check would be mailed to meI waited until 2/and called againI was told the check was not cut and they would do so on 2/and it would be overnighted to me for me to receive on 2/I called on 2/and they said the agent I spoke to on 2/had not completed the process so my check was not cutThey assured me they would process the check on 2/and I would receive the check via overnight service on 2/I asked that the money be transferred electronically to my checking account and they told me it was not an option for meI did not receive the check, and when I called, they stated they were still processing the checkThey would not allow me to speak to a supervisorThe first loan payment was drafted on 2/1/and the next one will be drafted on 2/15/I still do not have the loan money
I am utterly disgusted with this company I submitted a hardship withdrawal for my home purchase on October and the processing is only supposed to take daysI have never received any information from Vanguard regarding the status of my request unless I called them myself Every time I've called, they've asked for something else other than what I was originally told they needed to process my request Today is now October 10, and now they need something else, which starts the day review period all over again!!!! This is MY money!!!!! I want my money without all the runaround!! I have never been so livid in my entire life
My mother passed months ago I am the only surviving family member and sole aires to her possessions I have contacted Vanguard NUMEROUS times expressing concern for her small retirement account that we tried to close together month before she passedI had total record of the conversation and down to the penny where the money39s were going and the taxes taken outEvery time I called I was promised a return call every time and never received the first call by April I was fed up with the run around and wrote a letter stating my frustrationI received a letter in return from MsF [redacted] a service associate stating she was sorry for my frustration and the best advice was to contact them yet again and finish the distribution due to death process so I called again and spoke with Jeremy he said he would email me the formReally Why couldn39t the people before that tell me it was just a form Why didn39t Ms F [redacted] send it So I quickly filled it out and sent i
Vanguard is very slow when it comes to paperworkI got emailing about Vanguard's new--years--financial planners so I called but I was totally turned off when I asked the phone rep for what the Vanguard financial planner would tell me in phone calls to be in writingHe then told me that if that is what I need, a Vanguard financial planner is not for meI filled out an online profile but then I cancelled it after talking to other Vanguard investors about the awful way I was treated on the phoneI mean, let's not forget that this is what Vanguard's mission is in the first place; to make clients money; Vanguard's alleged 3, 45-minute financial planner's advice sessions should be in writing, periodWhat, Vanguard doesn't want responsibility after charging me 1% which is $3,for the year plus other expenses; then what am I getting for my financial planner money? Let's not forget the Great RecessionVanguard can do better; what is the problem with the new CEO that he cannot understand what happened to hard-working investors like myself with the Great Recession and retirement? Why are kindergartners put on as phone reps in a sensistive area such as financial planners? I am considering moving my investments to Fidelity where they talk to you like a human being and give you respect on the phone Vanguard's new style is not goodMary
I just yesterday 3/22/submitted a ira contribution for 2015, my accountant let me know it wouldnt actually affect my taxes so I called to cancelI was told by the first rep that I could cancel, but it would have to be after the market closed that dayI wanted until the next day at 8amthis morning3/I was then told that vanguard couldnt cancel it at all, and I would instead have to call my bankI called my bank and they pointed out that as it was through vanguard they had no control over cancelling it as they dont even see it yetI then called back to vanguard and was told that no one can cancel it at all, and that I would have to do an excess contribution disbursment, and that it would be reported to the IRS I need a higher level of executive assistance with this issue as clearly the phone reps are not well trained or capable of doing their jobs
This is a formal complaint about the form 1099R that vanguard had sent me indicating that I'm responsible for paying the equitable distribution of $when in fact this amount of money was rolled over to my traditional IRA annuity fund on 11/and all my retirement money was consolidated at Transamerica annuity account I did not handle this personally but the investment soecaist did this rollover on my behalf I hAd gotten other rollover if my other accounts from [redacted] ***, [redacted] and [redacted] investments and all statements had shown that it was rolled over to my transamerica variable annuity .it was very blatant that they did not file my paperwork properly as this was done via transamerica and the money did not even passed through my hands From what I know even if they sent a check to me I had days to rollover to a retirement fund In order not to get taxed Very irresponsible, careless and inconsiderate of vanguards client when I had an account with them
Our Mother, [redacted] , had a small investment with VanguardShe passed 5/27/I requested forms for beneficiary from Vanguard, a Kathy P [redacted] , rude, couldn't get a word in, ask a question, anythingForms for beneficiary payments to myself and brother, [redacted] , were sent Friday 6/22/with trackingThey were rec'd at Vanguard Monday 6/25/Today, Monday, July 02, I called and spoke to this P [redacted] person Again, rude, I couldn't finish a sentence; I finally told her, per laws letting her know, that I would be recording this callShe said, "We, Vanguard, can record you but you cannot record this." I agreed and stopped recorderI asked, when I could finally get a word in with this specimen, "How long for beneficiary payment?" SHE SAID, "VANGUARD DOESN'T PAY OUTWE START AN IRA FOR YOU AND KEEP DECEASED'S MONEY!!" No, I said, whereupon she cut me offI said this was an investment, our mother passed leaving *** and I as beneficiaries..we want paymen
I am unable to facilitate a change of address online They have asked me to perform multiple steps including physical mail to simply change the address, even though I have previously provided them with an updated address through their online application I have talked to them at length about the effort associated with the change and made it clear that I would like to close the account however they will not allow me to close it until I update the address (which I have already provided)
I call d vanguard afte I lost my job to close my accountWell it was already closed somehow! It hadn't even been a monthThey rolled it over and when I asked what the balance was I was missing almost a thousand dollars! The guy on the phone said that's what was in the account and he couldn't explain where the rest wentI still don't know an I'm furiousI worked very hard to earn this money and they don't even have answered about how it disappearedI just received a statement today for March that stars I had a total of in that account on March I was also informed that no one had to let me know changes had been made to my accountI don't understand how this is possibleI'm reaching out in hopes that you can provide helpThis whole thing is very suspicious
I was recently charged a $Account Service Fee on two of my Vanguard mutual fund accounts below the $10,threshold despite my accounts already receiving E-delivery of all paperworkFurther concerning, is that the transaction was conducted as a sell out of my accountsWhen I contacted Customer Service, I was told I had to "re-opt in" to E-delivery and then I would be refunded the money at the end of SeptemberThis is completely unacceptable and concerning behavior on part by Vanguard and I am now considering closing my accounts with the company and transferring elsewhereI have also brought this matter to the attention of the SEC
they took my whole pay check in roth 401k from my work I didnt know sign anything or any paper work to take out everything they are so viloent and donesnt want to help me out I have got a hold with them they say either I quit the company or the choose to go to another company tghen I will get my moeny back but thte question was I didnt sign up the thte plan and how can they take all the money from me
This company has over of my deceased sons 401k I am the beneficiary of this Policy and was supposed to revive a check closing this account months ago I have filed all the paperwork and have called this company once a week since August of and have still not Received my money They have continually lied to me and made excuses as to why they have failed to release the money and have reported to the IRS that they have sent me a portion of the money even though I have not gotten one cent from them The supervisor promised to call me and Of course he never did So now in addition to fraudulently keeping my money they have committed IRS fraud as well I need help to get this money
OBNOXIOUS *O*B*N*O*X*I*O*U*S [redacted] customer service they drag their feet like they are paid by the minute on the phoneThe password ( that I write down) is not working , and now it asks me the first and last name of the LLC and the date of birthSo I cannot reset my password Then I called different numbers everybody gave me the correct "phone number" and I was transferred in total SIX freaking times and now I am on hold againI asked of them that I want to speak with a supervisor and I was told nobody is there and they will call me back in to hoursWHO DOES THAT ? After the person , I was able to talk to a SENIOR account rep , who told me he cannot help reset my password because I just changed my address last weekALL IN ALL the address they have was not updated on all the accounts
I HAVE A 401K PLAN WITH VANGUARD THROUGH MY EMPLOYER [redacted] . I RECENTLY WAS GOING THROUGH A HARDSHIP AND REQUEST A HARDSHIP WITHDRAWL FROM MY401K PLAN. I AM A TRANSGENDER WOMAN. I CALLED TO CHECK THE STATUS OF THE PROCESS I ANSWERED EVERY SECURITY QUESTION CORRECT. FOR SOME REASON THEY DONT BELIEVE I AM [redacted] WHICH IS DISCRIMATION. IF I ANSWERED EVERYTHING CORRECT I CAN ANSWER EVERY QUESTION ON MY ACCOUNT WITHOUT AN ISSUE. VANGUARDHAS DEACTIVATED MY ONLINE ACCOUNT I CAN NOT LOG ON LINE OR VIEW MY ACCOUNT VIA THE MOBILE APP. I AM HIGHLY UPSET THS IS DISCRIMATION. I AM CURRENTLY WAITING ON SOMEONE TO GIVE ME A CALL THAT I HAVE BEEN WAITING ON ALL DAY. THE MAIN REASON FOR MME SUBMITTING A WITHDRAWL IS BEACUSE I NEED TO TAKE CARE OF THIS SITUATION ASAP. I FEEL THIS IS DISCRIMATION I SHOULD NOTE HAVE TO SAY I AM A TRANSGENDER WOMAN. I DONT WANT TO DO BUINESS WITH VANGUARD ANY LONGER.
Vanguard received a 401k check from my previous employer's planThey cashed it the 18th...it was sent the 8th...both of January As on now, I'm being told they never received the check, can't find it, etc
We received a letter from Vanguard titled "Confirmation of account changes "phone redemption privilege option added" to my wife's IRA account Neither I or my wife, authorized this changeAnd when we requested that this change, "phone redemption privilege" be removed from my wife's IRA account the Vanguard person, Samantha, said for us to remove this unauthorized change we must submit a signed notarized letter to Vanguard stating such in order to remove this unauthorized change to my wife's accountI have authorization to speak in my wife's behalf with Vanguard
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mealthough the sales person did not inform me that it would take weeks which I am not sure he should have since the Internet sales person informed via email that they are mailed out at the end of the month which would have been the end of September Not really important but it seems everyone there had a different story The customer care rep was very nice and assured me she would take care of it and did Regards, [redacted]
On October 24th I opened an investment account with Vanguard The online registration process did not complete I contacted a customer service representative on that date and they walked me through completing registration After a few days, I attempted to access the account only to find that my account was still not registered I contacted them again and again they were not able to resolve the issue I requested that my funds be returned on that call on October 29th They advised me of a seven day hold and that my funds could not be returned until 11/ I called them today and after verifying my bank account information, they are unwilling to return my funds to me today I have been told that it will take another 7-days to get the funds returned to me This is unacceptable They could not fix my problem and are refusing to return my money
Starting in January 2017, I have requested a 401K rollover with Vanguard I have since contacted the company over times via phone calls trying to obtain my 401K rollover check They have sent me several checks that do not have the correct "Pay to" addressee and therefore will not be accepted by the financial firm I am trying to rollover these funds to Vanguard is well aware of this issue and has made me jump through many hoops in the process of getting this resolved, such has mailing and then faxing official letters to Vanguard The past several phone calls they have been semi apologetic and have promised to overnight me the check The first time they promised to overnight me the check was over month ago I called them again, last week and they said the check would arrive (overnighted) this past Friday It has not Unfortunately, at this point I have potentially received losses as a result of my money no longer being in the market My 401K rollover check could be making
I have a retirement account with Vanguard and have not been successful in accessing it online I was able to access it online in the past, but something changed in Vanguard's software (I suspect) and I am no longer able to access my account onlineThe username and password I used in the past no longer work I have followed the online instructions for resetting a password, however a popup window warns me that I must first contact Vanguard before accessing the account Vanguard assigned me a case number, but every time I call and check on the status of my case, there has been no real progress made I am beginning to regret choosing Vanguard
I submitted for a loan on my 401k on January 19th which is managed by VanguardI was supposed to receive a check for the loan amountI was told on 1/that the check would be mailed to meI waited until 2/and called againI was told the check was not cut and they would do so on 2/and it would be overnighted to me for me to receive on 2/I called on 2/and they said the agent I spoke to on 2/had not completed the process so my check was not cutThey assured me they would process the check on 2/and I would receive the check via overnight service on 2/I asked that the money be transferred electronically to my checking account and they told me it was not an option for meI did not receive the check, and when I called, they stated they were still processing the checkThey would not allow me to speak to a supervisorThe first loan payment was drafted on 2/1/and the next one will be drafted on 2/15/I still do not have the loan money
I am utterly disgusted with this company I submitted a hardship withdrawal for my home purchase on October and the processing is only supposed to take daysI have never received any information from Vanguard regarding the status of my request unless I called them myself Every time I've called, they've asked for something else other than what I was originally told they needed to process my request Today is now October 10, and now they need something else, which starts the day review period all over again!!!! This is MY money!!!!! I want my money without all the runaround!! I have never been so livid in my entire life
My mother passed months ago I am the only surviving family member and sole aires to her possessions I have contacted Vanguard NUMEROUS times expressing concern for her small retirement account that we tried to close together month before she passedI had total record of the conversation and down to the penny where the money39s were going and the taxes taken outEvery time I called I was promised a return call every time and never received the first call by April I was fed up with the run around and wrote a letter stating my frustrationI received a letter in return from MsF [redacted] a service associate stating she was sorry for my frustration and the best advice was to contact them yet again and finish the distribution due to death process so I called again and spoke with Jeremy he said he would email me the formReally Why couldn39t the people before that tell me it was just a form Why didn39t Ms F [redacted] send it So I quickly filled it out and sent i