Currently I am non-paid sick leave for nearly the last two months due to disabilities sustained while in the serviceWith no available income, I had requested a hardship withdrawal from Vanguard to cover a school expense for summer classes I took through [redacted] Initially, my claim was denied, stating that the billing I submitted was from a previous semester or scheduleI filed for my withdrawal on the the 5th of AugustMy school semester ended on the 7th of August, which falls within the current semester/schedule, not a tuition bill form the passWhen I called, I talked to three different representatives from Hardship Department, first names were Eric, Barbara, and Essery (or something similar)Eric was the one that brought up the bill being from a previous class scheduleWhen told about the summer classes ending two days after my withdrawal submission, the line was cut off At this time, I tried calling back and my number was dropped a few times wheneve
On January 4th I requested a rollover of my employer based retirement fund to an individual based fund for both my traditional and Roth IRA'sIn addition I requested a distribution from my roth account to tide over my rent and some bills as I had just been terminated I was told that the transaction needed to be completed online and that once I completed it, it would be 1-business days for the transfer to occurI completed the transaction promptly and waited a week before I called and was told that 1-days was just an estimate and it sometimes takes longerAfter another week I was told that there was a delay with my employer regarding my vesting and it would take 3-business daysWhen I called back within that time frame I was told that they had received everything they needed and it would take another 1-business daysAt this point, I'm at the risk of losing my apartment and literally crying on the phone with the representative who tells me he's done all he can do and I'
Without permission or authorization, Vanguard took a deduction from my paycheckI called to complain and was told that the monies taken can not be returned until I am no longer with my jobI was also told another deduction will be taken out next pay period because the system will be updated after another pay periodI find it unlawful to include me in a 401K plan with my permission and dip into my paycheck for a plan I didn't even authorize
I have an employee sponsored 401K planI am building a new home, and completed a hardship withdrawal request in early OctoberThey denied my request, stating that they needed a purchase agreementOnce the purchase agreement was completed, I sent them the documentAfter several days they sent a letter denying it, saying that the seller's signature was missingI re-sent the updated copy with all required signaturesUnfortunately, they received it after the deadline, and closed my hardship requestI submitted a new one, and once again resent all of the documents they requested in the letterI received yet another denial, stating that now they needed the closing date of the home and purchase priceI sent them that documentationThey sent me another denial letter, and this time stated that they needed more specific documentation of the purchase priceI had sent them my loan approval letter and documentation from the builder with the estimated costThey requested a Loan Estimate
Vanguard has the worst customer service in the financial industry Combine that with policies that even founder John Bogle would classify as antiquated and archaic, and you have many very frustrated customers I recently had to change an address on an IRA and it took multiple phone calls, long hold times, untrained phone reps, and one of them (Ryan Singleton), posing as a supervisor, even threatened that Vanguard would turn my account balance over to the state if my account change form was not mailed in within daysWhat? Well at least we now know the actual cost of low management fees They can only afford the bottom of the barrel in all other functional areas and have no idea how to deal with customers I don't look forward to having to call to request an account rollover form
Currently I am non-paid sick leave for nearly the last two months due to disabilities sustained while in the serviceWith no available income, I had requested a hardship withdrawal from Vanguard to cover a school expense for summer classes I took through [redacted] Initially, my claim was denied, stating that the billing I submitted was from a previous semester or scheduleI filed for my withdrawal on the the 5th of AugustMy school semester ended on the 7th of August, which falls within the current semester/schedule, not a tuition bill form the passWhen I called, I talked to three different representatives from Hardship Department, first names were Eric, Barbara, and Essery (or something similar)Eric was the one that brought up the bill being from a previous class scheduleWhen told about the summer classes ending two days after my withdrawal submission, the line was cut off At this time, I tried calling back and my number was dropped a few times wheneve
On January 4th I requested a rollover of my employer based retirement fund to an individual based fund for both my traditional and Roth IRA'sIn addition I requested a distribution from my roth account to tide over my rent and some bills as I had just been terminated I was told that the transaction needed to be completed online and that once I completed it, it would be 1-business days for the transfer to occurI completed the transaction promptly and waited a week before I called and was told that 1-days was just an estimate and it sometimes takes longerAfter another week I was told that there was a delay with my employer regarding my vesting and it would take 3-business daysWhen I called back within that time frame I was told that they had received everything they needed and it would take another 1-business daysAt this point, I'm at the risk of losing my apartment and literally crying on the phone with the representative who tells me he's done all he can do and I'
Without permission or authorization, Vanguard took a deduction from my paycheckI called to complain and was told that the monies taken can not be returned until I am no longer with my jobI was also told another deduction will be taken out next pay period because the system will be updated after another pay periodI find it unlawful to include me in a 401K plan with my permission and dip into my paycheck for a plan I didn't even authorize
I have an employee sponsored 401K planI am building a new home, and completed a hardship withdrawal request in early OctoberThey denied my request, stating that they needed a purchase agreementOnce the purchase agreement was completed, I sent them the documentAfter several days they sent a letter denying it, saying that the seller's signature was missingI re-sent the updated copy with all required signaturesUnfortunately, they received it after the deadline, and closed my hardship requestI submitted a new one, and once again resent all of the documents they requested in the letterI received yet another denial, stating that now they needed the closing date of the home and purchase priceI sent them that documentationThey sent me another denial letter, and this time stated that they needed more specific documentation of the purchase priceI had sent them my loan approval letter and documentation from the builder with the estimated costThey requested a Loan Estimate
Vanguard has the worst customer service in the financial industry Combine that with policies that even founder John Bogle would classify as antiquated and archaic, and you have many very frustrated customers I recently had to change an address on an IRA and it took multiple phone calls, long hold times, untrained phone reps, and one of them (Ryan Singleton), posing as a supervisor, even threatened that Vanguard would turn my account balance over to the state if my account change form was not mailed in within daysWhat? Well at least we now know the actual cost of low management fees They can only afford the bottom of the barrel in all other functional areas and have no idea how to deal with customers I don't look forward to having to call to request an account rollover form
It looks like there were margin calls but I was not noticed there are less shares of [redacted] in my brokerage account