Shorewood Liquidators Inc.

I have purchased quite a few products from this auction siteAnd am very pleased

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Chester Z***

Love this place good stuff

Best place to shop for good merchandise

I enjoy viewing your auctions and the staff is very helpful and pleasant

Great way to purchase products and an amazing discount

Initial Business Response /* (1000, 5, 2015/04/27) */
I'm so sorry for the hassleas I said in our emails through ***I only have the option to send you a return shipping label and paid for it, I dont have the option to include *** pickup
I'll go ahead and refund your full payment right now
Please don't worry about sending the item back, I don't want you to have the hassle
I;m so sorry this transaction didn't work out hopefully in the future it is more smooth

Hi ***I apologize if I was not clear and caused any confusion or misunderstandingI am not trying to portray this as your fault at allI actually took fault and have already honored you free shipping on this order that cost over $to ship ($actually)I definitely would not be able to take such measures on something that was not an error made by usUnfortunately, when your order was placed on the line to be quoted, it was not entered into the system in a timely mannerThus resulting in the "domino" effect as to why your order was cancelled without payment, and had to be re-sold and then foundFor this, I am, again, terribly sorry and have addressed this in any and all departments that are involvedI have stressed the importance of diligence and organization when it comes to ALL shipping invoicesRemedial actions have been set in place to prevent this from happening againAgain, in no way or form am I putting this on youWe have taken full responsibility for this, apologized, and gave you a major discount on shipping for this orderAlso, the customer service department has recently (Monday) spoken to you over the phone to confirm that the tracking number your received is the correct tracking numberYour order is being picked up by *** Freight this afternoon and you will be receiving the items this weekI understand your continued frustration and do apologize again that this happened to your orderIt is definitely something that we try to avoid on a daily basis, and in no way was this done deliberatelyIt was an honest mistake, and sometimes unfortunately mishaps happenOur number one priority is customer satisfaction, and if for whatever reason a customer is not satisfied with services rendered, we are more than willing to work with our customers to make the situation rightI believe that this has been done with the free shipping, but if you are still not satisfied I would be interested to know what further action you would like to see take place towards this issue

Great place to do business! People are friendly and always willing to helpI have made seversl purchases there and have always been happy with the outcome

Great business ethics Although items are sold as is, I've seen the employees make sure the customers were satisfied!

I Love Shorewood Liquidators! Always buy great thing on a low cost during the auction

Hello, I did just want to address the concern regarding complaint number *** This item was purchased on 11/and we do have a day return policy as per our listingIt has been well over days since the purchase of the item and it would not be eligible to be returned for a
refund any longerBecause we purchase our items in bulk from certified vendors then list the items for auction, it is not something that I am able to offer an exchange forI do sincerely apologize for the mix up or confusionI do wish to still help you and would like for you to reach out to *** so that I can look into a resolution for youWe do try to be clear on our listings with the item conditions and return policies to help prevent returns or to make them easierI do, once again, want to offer my sincerest apologiesPlease do reach out at your earliest convenience Kind regards, Karen

Have found many great dealsVery friendly staffGreat place if you know what you're looking for

Great business, has helped me earn a lot of money The new auction website makes things even easier, and the pictures let you know exactly what you're getting They really take care of their customers well

Complaint: ***
I am rejecting this response because: I emailed you the day the auction ended that I wanted it mailed. I also resent the same email to you for proof (which I still have)! So this is not my fault like you are portraying it to be!
Sincerely,
*** ***

This is a top notch business!! I can not say enough good things about the people that run it and the workers that load and pull merchandiseThe quality of the merchandise is awesome week after week

A very friendly staffWeb site was easily navigatedFrequent postings of auctionsEasy piafter winning an item

Great place!!! I've gotten some exceptional deals from a pool heater to tools to furniture and lots of other stuff. Staff is really helpful and pickup is super easy and convenient.

I have purchased several items from Shorewood Liquidators, Inc. through their weekly online auctions every Thursday on [redacted] and the savings are incredible! Every week they offer a huge variety of different items.. from small toys for the kids to large furniture for every room. I have purchased a brand new smart 4K TV from their auctions for 80% off retail pricing!! You can pay and pick up the items the very next day at their warehouse.. The customer service is exceptional, everyone is always happy and willing to help. This is a great company for the neighborhood, love all the deals that they bring! Will for sure be always a customer.

Great place to buy items at a low cost