Shorewood Liquidators Inc.

Great products and excellent customer service

Great bargains. Very good customer service. I would highly recommend

On Sept 23 rd : My air conditioner arrived leaking oil and wrapped in bubble and plastic ,upon opening this box I was SHOCKED ,the unit was oily and cord was bent ,and too remove the unit we used towels ,after wiping the unit down and unbending the plug the unit did not work ,we put it back into the box and threw away .
I contacted [redacted] ,[redacted] ,then looked at the feedback I was BLOWN AWAY .
They use different names and sell GARBAGE from places they people returned ,they do not check this stuff ,and they also sell Recalls ,something should be done about these people ,they send me apologies ,but no refund yet like really ,enough with the apologies they know what they are doing from the feedbacks ,they get at least 4 a day of NEGATIVE ...I do not recommend anyone buying anything know matter how good the deal is ..
If a deal is that good ,it ain't that good trust me not with this company !

This was my first time dealing with Shorewood Liquidators and I will defiantly be back. Everyone of the staff members were very nice and helpful.

Great Company and great customer service!!

Hello [redacted]
rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-size: 12.8px; font-family: arial, sans-serif;">I want to thank you for bringing this issue to my attention. I understand your frustration completely, and I am so sorry to hear of the trouble that you have been having with your most recent order from us. Customer satisfaction is our number one priority, and it is very disappointing to me to hear how unhappy you are with our services. I am more than happy to address this issue and explain why you cannot see any tracking information on the website. There was unfortunately some confusion with whether or not your order was shipping out because you were located in IL and shipping had not been added on to your invoice. When shipping was requested, we had to rebuild the invoice and forward it to you. We then covered the shipping charges in lieu of this inconvenience and confusion. After payment had been made, we relocated your items and rebuilt your pallet to ship out. I see that the tracking number was available and sent to you on Saturday. Unfortunately, [redacted] does not pick up on Saturday or Monday (because of the holiday). Therefore, the tracking number will not show up on the [redacted] website until it has been picked up from our Shorewood location. We did make a specific appointment for your pallet to be picked up on Tuesday the 11th. I am more than happy to reach out to you on Tuesday to confirm that the pallet was picked up by [redacted] Freight so you know that the number you received is available to be tracked. I do understand that this does not solve this issue completely because your items are still in transit, however I do hope that this explanation helps you understand exactly where the delay happened. I assure you that the tracking number you received is not a bogus number, it just needs to be scanned into the [redacted] database. Please feel free to email us at [redacted] or call us at [redacted] if you have any further questions or concerns. I appreciate your time and understanding towards this matter and thank you, again, for your business and consideration.

Friendly staff, helpful