Very very bad customer service in the warranty deptEspecially the manager name *** no respect for a customerNever would I buy from the room store again!!!!#
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When they made the repair last year they said that it said the mechanical/ framework was guaranteed for life, only the fabric and leather had a yeat limited warranty It is too bad I didnt think to reacord the call I simply want them to repair and tighten the arms of the loveseat and the pull out sofa sleeper at no chargeIm not asking for $
Regards,
*** ***
The consumer is scheduled for May 6th and was given a two hour time frame no a to hour time frameThe service technicians will take a report and again if the repairs can not be made we will exchange the item per our warranty
Thank You
The RoomStore
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I didn't refuse service and hang up The Room Store refused to service the urine stain any further stating that the contractor that cleaned the couch said it was complete and cleaned I asked them to email me the name and email address of the board of directors and provided them with my email address They told me that they would be happy to do that but I never heard from them again so I contacted the Revdex.com.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They still haven't proposed any actionThe statement that I got mad and hung up before any option could be given is ridiculousThey told me numerous times there was nothing they would doWhether the smell is a part of their manufacturing process or not is irrelevantIf you're using overtly toxic chemicals to manufacture your products then that's on you to deal with the consequences when customers complainIt's extremely unethical to sell products that start to give off toxic odors after an extremely short day return period, then refuse to do anything about itIt's equally unethical to tell customers that the smell will go away, just wait it out till after the return period is over, then tell them tough luck, now you're stuck with our product since you listened to us and waited
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It appears the RoomStore's records are incompleteThe first time the handle was replaced was when the sofa was taken into the shop to be refurbish, that handle lasted one day before it pulled offThat began the round *** of me calling service to have the handle replaced now for the 4th timeThe service man told me this time when he replaced the handle that the problem is that the arm of the sofa is brokenIt was the broken arm that is breaking release handle I don't understand why this has taken so long to figure out if that is the problemThis sofa has been a mess from the beginningA piece of "***" furniture should not fall apart with less that usage
Regards,
*** ***
TThe account would be listed under *** *** at the address given on the complaintForgot to specify that on the initial complaintShe had bought them as a housewarming gift for usAAddress is
*** * *** ***
Surprise AZ
The items were purchased in December along with a year extended warranty witch cover certain thing I will include a copy of the warrantyThe consumer has had services and the items have been repairedThe item will still be under warranty until December of The RoomStore has stood
behind their warranty and will continue to do soWe have a service set up for the consumer on Saturday May 10th
Thank You
The RoomStore
The RoomStore has filed chapter bankruptcy and can not refund the money at this time all we can do is to repair the items that are defective until we have a ruling from the courtsI do apologize fore the inconvenience this has caused our customersAlso we do not know about the year extended warranty
Thank you
The Roomstore
The technician just makes the report and dose not promise anything our warranty is our warranty so our story has never change you can see what the warranty covers by the warranty information I sentAs for the seat cushion they will soften with usage and if this is wear it would not be covered So as a consumer it is there responsibility to read there warranty, at this time we are standing behind our product and our warranty as outlined in our warranty. Thank YouThe RoomStore
The consumer had items delivered October and called in with the complaint in February of that is four month after delivery and our policy is to repair the item and bring them back to manufactures specifications
The service technician would have repaired in the home if it was possible how ever he could not so we would have had to bring it to our warehouse to repairThe consumer is upset so as a one time courtesy we will exchange the itemBut in the future we will need to repair if any other problems occur Thank You The RoomStore
The RoomStore would like to apologize for the delays with your product and with the lack of information that was given to you and for the sales person who should have been following up
with youSome of our manufactures give us an estimate on the arrival time however this may changeI do know that your item should be here by the end of next week
Thank you
The RoomStore
I Have sent copies of the warranty and the year covers only what is listed on the warrantyIt is pretty clear on what is covered and what is notthe documents speak for them self at this time we are following the warranty and guide line and policy's.
Thank You
The RoomStore
The Item was purchased in and the RoomStore had pick up the loveseat to do some warranty work on the itemsThe item was sent back without the back which caused some confusion in finding the item and we do apologize for thatThe item has been repaired and we have left several messages to see
when we could delivery the item backWe finally got a hold of the Mr*** who said they were out of town but would be back Friday the 27th of MarchThe item is scheduled to be delivered on that dayAs for the service we service the entire state of Arizona and are limited to days we go to certain areas of the state and again we would like to apologize for the confusion and inconvenience this may have caused our customer Thank You The RoomStore
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The RoomStore is replacing the handle againThis will make the 3rd time this handle has been replaced so I'm not holding out much hope.
The last handle that was replace lasted two weeksI guess I will wait to see how long this handle will lastThe lady on the line from the RoomStore said this time the part was from "***" which leads me to believe the other replacement parts were not "***" replacement parts but I can't be sure.
Honestly, I just want my sofa to be fix/replaced and to stop having to call these people to have this sofa fixed
Thank you for all your help
Regards,
*** ***
The consumer purchased items in March of and called in with a complaint that the items were peeling and fading in The items in question only have a year warranty on the leather which is stated in our important
customer information pamphletThe extended warranty covers only what is listed and peeling and fading our not on thereAs a courtesy we sent out a technician to see what could be done and the customer refused and type of touch upI will enclose a copy of the warranty and the pamphletThank you The Roomstore
The service department has closed down the roomstore is going out of business please refer to our web site for any further informationit will be under the bankruptcy heading
Thank You
The RoomStore
The Roomstore has filed bankruptcy and the courts will be deciding what we can do with our customer who have a warranty with us however at this time I do not know what can be doneAs soon as we hear from the courts we will have more answers. The RoomStore would like to apologize fro the
inconvenience
Thank You
The RoomStore
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While the documentation that the Room Store presents in their reply was NOT GIVEN to us at the time of purchase I've attached images of what *** gave to us at the time of purchaseWe have it all bundled in a file with everything he gave to us that daySo, with that said I WANT MY $BACK!!! If not, I will go to the *** *** office and/or contact ** *** *** ***It's not our fault that our sales person failed to provide us all of the documentation at the time of purchase!!!
Regards,
*** ***
Very very bad customer service in the warranty deptEspecially the manager name *** no respect for a customerNever would I buy from the room store again!!!!#
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When they made the repair last year they said that it said the mechanical/ framework was guaranteed for life, only the fabric and leather had a yeat limited warranty It is too bad I didnt think to reacord the call I simply want them to repair and tighten the arms of the loveseat and the pull out sofa sleeper at no chargeIm not asking for $
Regards,
*** ***
The consumer is scheduled for May 6th and was given a two hour time frame no a to hour time frameThe service technicians will take a report and again if the repairs can not be made we will exchange the item per our warranty
Thank You
The RoomStore
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I didn't refuse service and hang up The Room Store refused to service the urine stain any further stating that the contractor that cleaned the couch said it was complete and cleaned I asked them to email me the name and email address of the board of directors and provided them with my email address They told me that they would be happy to do that but I never heard from them again so I contacted the Revdex.com.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They still haven't proposed any actionThe statement that I got mad and hung up before any option could be given is ridiculousThey told me numerous times there was nothing they would doWhether the smell is a part of their manufacturing process or not is irrelevantIf you're using overtly toxic chemicals to manufacture your products then that's on you to deal with the consequences when customers complainIt's extremely unethical to sell products that start to give off toxic odors after an extremely short day return period, then refuse to do anything about itIt's equally unethical to tell customers that the smell will go away, just wait it out till after the return period is over, then tell them tough luck, now you're stuck with our product since you listened to us and waited
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It appears the RoomStore's records are incompleteThe first time the handle was replaced was when the sofa was taken into the shop to be refurbish, that handle lasted one day before it pulled offThat began the round *** of me calling service to have the handle replaced now for the 4th timeThe service man told me this time when he replaced the handle that the problem is that the arm of the sofa is brokenIt was the broken arm that is breaking release handle I don't understand why this has taken so long to figure out if that is the problemThis sofa has been a mess from the beginningA piece of "***" furniture should not fall apart with less that usage
Regards,
*** ***
TThe account would be listed under *** *** at the address given on the complaintForgot to specify that on the initial complaintShe had bought them as a housewarming gift for usAAddress is
*** * *** ***
Surprise AZ
The items were purchased in December along with a year extended warranty witch cover certain thing I will include a copy of the warrantyThe consumer has had services and the items have been repairedThe item will still be under warranty until December of The RoomStore has stood
behind their warranty and will continue to do soWe have a service set up for the consumer on Saturday May 10th
Thank You
The RoomStore
service no good don't purchase any thing from room store sales manager (bell road) not answer properly
The RoomStore has filed chapter bankruptcy and can not refund the money at this time all we can do is to repair the items that are defective until we have a ruling from the courtsI do apologize fore the inconvenience this has caused our customersAlso we do not know about the year extended warranty
Thank you
The Roomstore
The technician just makes the report and dose not promise anything our warranty is our warranty so our story has never change you can see what the warranty covers by the warranty information I sentAs for the seat cushion they will soften with usage and if this is wear it would not be covered So as a consumer it is there responsibility to read there warranty, at this time we are standing behind our product and our warranty as outlined in our warranty. Thank YouThe RoomStore
The consumer had items delivered October and called in with the complaint in February of that is four month after delivery and our policy is to repair the item and bring them back to manufactures specifications
The service technician would have repaired in the home if it was possible how ever he could not so we would have had to bring it to our warehouse to repairThe consumer is upset so as a one time courtesy we will exchange the itemBut in the future we will need to repair if any other problems occur Thank You The RoomStore
The RoomStore would like to apologize for the delays with your product and with the lack of information that was given to you and for the sales person who should have been following up
with youSome of our manufactures give us an estimate on the arrival time however this may changeI do know that your item should be here by the end of next week
Thank you
The RoomStore
I Have sent copies of the warranty and the year covers only what is listed on the warrantyIt is pretty clear on what is covered and what is notthe documents speak for them self at this time we are following the warranty and guide line and policy's.
Thank You
The RoomStore
The Item was purchased in and the RoomStore had pick up the loveseat to do some warranty work on the itemsThe item was sent back without the back which caused some confusion in finding the item and we do apologize for thatThe item has been repaired and we have left several messages to see
when we could delivery the item backWe finally got a hold of the Mr*** who said they were out of town but would be back Friday the 27th of MarchThe item is scheduled to be delivered on that dayAs for the service we service the entire state of Arizona and are limited to days we go to certain areas of the state and again we would like to apologize for the confusion and inconvenience this may have caused our customer Thank You The RoomStore
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The RoomStore is replacing the handle againThis will make the 3rd time this handle has been replaced so I'm not holding out much hope.
The last handle that was replace lasted two weeksI guess I will wait to see how long this handle will lastThe lady on the line from the RoomStore said this time the part was from "***" which leads me to believe the other replacement parts were not "***" replacement parts but I can't be sure.
Honestly, I just want my sofa to be fix/replaced and to stop having to call these people to have this sofa fixed
Thank you for all your help
Regards,
*** ***
The consumer purchased items in March of and called in with a complaint that the items were peeling and fading in The items in question only have a year warranty on the leather which is stated in our important
customer information pamphletThe extended warranty covers only what is listed and peeling and fading our not on thereAs a courtesy we sent out a technician to see what could be done and the customer refused and type of touch upI will enclose a copy of the warranty and the pamphletThank you The Roomstore
The service department has closed down the roomstore is going out of business please refer to our web site for any further informationit will be under the bankruptcy heading
Thank You
The RoomStore
The Roomstore has filed bankruptcy and the courts will be deciding what we can do with our customer who have a warranty with us however at this time I do not know what can be doneAs soon as we hear from the courts we will have more answers. The RoomStore would like to apologize fro the
inconvenience
Thank You
The RoomStore
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While the documentation that the Room Store presents in their reply was NOT GIVEN to us at the time of purchase I've attached images of what *** gave to us at the time of purchaseWe have it all bundled in a file with everything he gave to us that daySo, with that said I WANT MY $BACK!!! If not, I will go to the *** *** office and/or contact ** *** *** ***It's not our fault that our sales person failed to provide us all of the documentation at the time of purchase!!!
Regards,
*** ***