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Signcraft Electric Sign Reviews (100)

Our management team at [redacted] worked with the resident and this has been resolved

We apologize for any confusion during your move out processSince your account was never sent to collections, and because there is currently a $balance, there shouldn't be any negative impact to your credit scoreIf you see differently, please let us know and we would be happy to further investigate for youYour Statement of Deposit is available to view online through your resident portalThis gives a breakdown of any balance due to the Community and also offers options on how to take care of a balanceIt was also mailed to the forwarding address provided to us by the primary residentAgain, we apologize for any confusion you experienced

Complaint: [redacted] I am rejecting this response because: I am compliant and willing to pay this debt as long as the credit collection is removed from my credit reportI am trying to buy a home and this business is making it very hard on me, especially when I had to move out because of their doingsI don't think you guys realize that I had to pay all of the moving costs myself because you allowed a criminal to move inI agree to pay if the collection is removed immediately Sincerely, [redacted]

"We adamantly deny the statements made by Mr [redacted] Not only has the General Manager never personally met Mr [redacted] , he currently has access to the resident portal to make rental payments, as agreed and consistent with our business practices We normally reactivate Resident Portal access when renewal is effective but we made an exception and reactivated it for this resident sooner than normal."

Community manager reached out to resident via email outlining the process and current progress on the request

Please let us know what specific Equity apartment community you are referring toThank you

ACH [redacted] adjustment was posted on Aug It normally takes hours for funds to be refundedCommunity manager has been in contact with MrImmel regarding our policies and other concerns

Please formally submit your concern and wish to speak with upper management by completing this resident relations form: http://upload.equityapartments.com/

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Contact Name and Title:***-Digital Reputation Contact Phone: XXXXXXXXXX Contact Email: ***@eqr.com Hello [redacted] , We want to thank you for alerting us about the plumbing problems occurring in and around your homeWe apologize for the inconvenience this has caused you and your family and appreciate your patience while we take care of the problemAlthough we have cleared the line each time there was a reoccurrence, we recently hyrdro-flushed the main line as wellWe have also scheduled a plumber to send a camera down to help identify any further problemsWe are working with our vendors to ensure that they clean up after they complete their workThank you for taking the time to share your concern Regards, [redacted] (community manager) Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company is taking the necessary actions to resolve the sewer issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Jarrod ***

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Contact Name and Title: ***-Digital Reputation Contact Phone: XXXXXXXXXX Contact Email: ***@eqr.com [redacted] was released from her lease and returned possession of her apartment on 6/29/2/A released and acknowledgment was signed by the resident and management Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Regional manger was much more responsive in handling the issue and did not act blind to the situation at hand Brought in 2nd pest control company for consulting Was released from lease on 6/29/

(The consumer indicated he/she ACCEPTED the response from the business.) Upper level management was much more receptive to my issues and was able to get this resolved quickly

Nima, Thank you for writing to usWe apologize for the way the communication with the office has made you feelYour lease expired August 26th, and your account went onto the month to month rate afterThis is outlined in your lease documentsIt is my understanding that at one point in time, you were interested in transferring into another homeHowever, the apartment you desired had already been rentedAt that time, you informed us that you wanted to possibly renew or wait until another desirable home became available and were communicating with the [redacted] officeYou spoke with a [redacted] office member on November 9, communicating that you planned on vacating and transferring into Marina 41, an Equity CommunityWe are aware you emailed your notice to vacate today after your conversation with the Community Manager of ***You stated you would be making your rent payment as it has not been paid.You are responsible for providing a day written notice to vacate and your balance due is accuratePlease let us know if you have any further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Resident's late fee was reserved as a customer service gesture

Mr [redacted] arrived home late in the evening and could not find a parking spotHe contacted courtesy patrol and they advised him to park in one of the no parking zones on the property for the eveningRather than do this he parked in a competitor parking lot across the street and his vehicle was towedAs a customer service gesture, we have offered to reimburse Mr [redacted] for the towing of his vehicleWe apologize for any inconvenience Mr [redacted] experiencedHowever, we do believe that this matter has been resolved

Complaint: [redacted] I am rejecting this response because: There was no transfer fee to begin withThis is not the fee we were told would be waived Sincerely, Sia [redacted]

Thank you for your inquiryUnfortunately, we do not have any record of having received a reasonable accommodation requestHowever, while the early termination fee was communicated to you, an administrative error was made in regards to the written documentation you received with the total amount owedTherefore, we will waive the early termination charges assessed to your accountWe will update your account, provide you with a new statement and notify our collection agency to remove any negative reference from your credit reportWe apologize for any inconvenience this may have caused

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Contact Name and Title: Matt-Digital Reputation Contact Phone: [redacted] Contact Email: [redacted] Resident has been contacted and this issue has been addressed

The manager told me before I left that they were legally obligated to split the deposit refund between me and my roommateThus we left our forwarding addresses as required This did not happen, they not only did not split the check- they sent the full amount to me with his name also on the check (which the bank will not accept) In the lease, multiple options are listed- direct deposit, addressing check to a co-resident (like a family member in my absence), and sending each to forwarding addresses Any of these options would be fine with me to correct the mistake This late in the game direct deposit or writing it to a co-resident of mine would be best They have told me they have no other options to give me, which is blatantly against what the legal terms say in the lease

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