We have reviewed your the [redacted] file for apartment [redacted] with move in dates of 1/15/- 8/7/10, as well as their second apartment, which was a transfer mid lease to apartment [redacted] on 8/7/Upon moving to apartment [redacted] a new lease started from 8/1/10-8/6/We see that the [redacted] reported some issues tied to the smell of smoke in their first apartment As they indicated, they were permitted to transfer without having to the pay the required fee as a customer service gesture However, with respect to their early termination of the second lease, there is no evidence that an agreement was made to release them from their lease obligations As a result, they were charged for rent until the apartment was re-occupied, consistent with the lease agreement They were charged the remainder of December, all of January rent and pro-rated amount of through the new moof February 19th Additionally, they were charged for damages to the apartment in the amount of $185.After applying the deposit to the charges, the balance due is $We have not found anything to support the fact that there was any issue in the [redacted] second apartment or any basis under which we would be required to release them from their lease obligations That said, as customer service gesture, and in an effort to resolve this matter fully and finally, we would be willing to accept $Upon receipt of payment, we will remove the balance from Collections
Dear Amber [redacted] , Thank you for taking the time to reach out regarding your car being towed at [redacted] ApartmentsWe have reviewed the details of your tow from the [redacted] and found that your car was towed from a red zone and in accordance with California state lawWhile we hope to never tow cars from our communities, it is standard practice to tow from any curb since the red curbs are for emergency personnel onlyWe feel that your tow was validHaving said that, in an effort of good faith, we would be willing to reimburse you the amount you paid to retrieve your vehicleWe will credit your account and include this amount in your final statementWe do appreciate your time here with us and we look forward to assisting you with any future questions and or concerns that you may have
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Debika ***
To Whom It May Concern,On October 5th, Ms. *** sent an email through our resident relations link that was, in turn, sent to the community manager to respond. Ms. *** is disputing the late fees that are being charged as a result of not submitting payment when due on the 1st.... We do allow a grace period until the 3rd. However, in-person payments must be received by the close of business on or before this date. This requirement is clearly defined in Ms.***’s lease. Though she stated that she has never been late before, it is a result of multiple late payments that Ms. *** must now make her payments in person with certified funds. Ms. *** slid the check under the back door of the office after 9:00 am on October 4 and after the office had already opened.This explanation was provided to Ms. ***. She was not satisfied with this response and sent a second email to our resident relations link. Upon receipt of the second email, [redacted] , Regional Manager from our corporate office responded to Ms. *** reiterating our policy concerning payment and late fees.In previous instances, Equity Residential and the staff of [redacted] Square have discussed our late fee policies with Ms. *** and have credited over $100 in late fees in good faith to Ms. ***’s account. In fact, Ms. ***has paid her rent late 7 out of 11 months she has been a resident of [redacted] Square.Ms. *** was charged a late fee consistent with the terms of her lease.
Thank you for your inquiryAs you are aware, this matter has been resolvedYou contacted the community on January 23, On January 25, 2017, we agreed to waive $This has been communicated youYour balance is currently $Please promptly submit payment to update your account Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Amber ***
Hi Caglar, Thank you for writing. Our records show your payment #*** for $was processed on 10/05/A statement of deposit was mailed to your forwarding address of *** *** *** *** ** *** *** ** *** on October 6th, Please contact your
banking institution as the funds were released to the credit card that you paid the holding deposit with. Thank you,
Mr*** complains that he was unable to work from home because the bandwidth provided by *** Communications did not meet his work demands; however, Mr*** did not communicate any such issue during his tenancy to the leasing office staffIn any case, we offer a 30-day Total Satisfaction
Guarantee which would have allowed the former residents the opportunity to terminate their lease at any time during the first days of their tenancyIt would seem that they would know right away whether or not the internet speed provided would be sufficient for Mr*** workloadAlmost six months after moving in, the former residents chose to terminate their lease early, electing to pay rent until the apartment was re-occupiedOur records indicate the damage to the flooring in the apartment did not require immediate repairThe former residents moved out on June 13, and the flooring was replaced on June 19, There was no connection between the replacement of the flooring and the re-renting of the former residents apartmentAs such, we see no basis in which we would be obligated to refund these former residents any portion of the rent that was due and owing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Shelley ***
Mr*** has expressed his concerns with not only the Community Manager and the Regional Manager, he has also spoken with the Vice President of Management that over sees the community on at least two occasionsWe have responded to his complaints/concerns about the community in a courteous and
business like manner; however, as we have discussed with him, some of his issues are considered unreasonable and will not be addressed (at this time)Since he does not appear to be happy living at the community, we agreed, as a courtesy only, to allow him to terminate his lease early without penaltyNo other compensation will be offered
Mr*** completed a transfer application at The *** at *** *** to transfer to another apartment homeBased on our screening process and Mr***'s credit rating, the transfer application was deniedHowever, after further review and consideration of the resident's rental
history with our community, we chose to override the denial as a customer service gesture.All service requests and requests for pest control were completed appropriately and in a timely mannerAdditionally, a third party vendor has made repairs to the windowWe have not received any recent reports of the window leakingWe did discuss with Mr*** about potentially removing the plasticHowever, because it has not rained recently, we have chosen to leave it up until the resident can verify no further leaks have occurred. The Community Manager met with Mr*** on June to further discuss these issues and we now consider this matter resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** *** resided at *** *** Apartments from 10/11/to 7/21/2014. Her lease agreement had an expiration date of 10/10/2014. As a courtesy, Ms*** was released from her contractual obligations with respect to the rental of her apartment prior to the stated termination
date of her lease, (except for obligations related to the condition of her apartment and the return of any deposits, which obligations shall remain in full force and effect) on 07/14/2014. At no time, was Ms*** released from her final move out charges, which included, but was not limited to, cleaning and damage costs, final utility billing charges, sales taxes, etc No further adjustments will be made to her account; therefore, pursuant to her statement, she owes $She is required to pay the balance as indicated on her most recent statement from Fair Collections and Outsourcing
Thank you for your follow-upWe would like to confirm that the credits have been posted and a formal apology has been issuedWe still dispute that any PII was displayedHowever, if you would like to provide copies of the photos that you took, we would be happy to look into this further and take the appropriate action. In regards to the security deposit, the lease agreement includes a deposit of $199, which you acknowledged when you signed your leaseHaving said that, we would be willing to refund this deposit to you, so long as you sign a new lease acknowledging the change. Please contact the management office to finalize the deposit disputeWe trust that this matter has been addressed appropriatelyThank you
We are in receipt of the customer’s complaint that was filed with the Revdex.com in regards to some monies that remain outstanding regarding their prior tenancy at *** *** apartmentsThe customer entered into a fixed term written lease agreement that went from February 17, through May 17, at
a monthly rental rate of $per monthAt the inception of the tenancy the customer paid a security deposit of $The customer voluntarily vacated the premises at the end of the lease term and upon receipt of the keys *** *** performed a move out inspection of the premisesAn inspection of the premises revealed damages beyond reasonable wear and tear that were caused by the customerA statement of deposit was sent to the customer as required by the Massachusetts security deposit statute with an itemization of damages along with a breakdown of the charges which ultimately resulted in the customer owing $to *** *** apartmentsAt all times *** *** has complied with Massachusetts laws governing the customer’s tenancyThe customer’s allegations that the apartment was not maintained or managed properly are not supported by the facts or evidence and are, in our view, unjustifiedAll documentation and invoices were sent to the customer verifying the monies owed and the costs incurred by *** *** apartments to make repairs to the premises so that the apartment could be re-rented
Mr*** reported damage to his BBQ grill from plow damage. Plowing began on Friday 1/22/and resumed through Tuesday 1/26/due to a large snowstorm. We sent an email out to all residents on 1/21/informing them that plowing will be taking place. Mr*** contacted
our office on 1/27/reporting damage to his grill but never reported damage to his car. The plowing company agreed to send Mr*** a check for the grill which he is aware of. Mr*** had not initially reported damage to his vehicleAs such, we are reaching out to the plow company at this time to discuss possible reimbursement. We are, however, still waiting for Mr*** to provide pictures of the damage to the vehicle and the receipt or estimate of damages
We have reviewed your the [redacted] file for apartment [redacted] with move in dates of 1/15/- 8/7/10, as well as their second apartment, which was a transfer mid lease to apartment [redacted] on 8/7/Upon moving to apartment [redacted] a new lease started from 8/1/10-8/6/We see that the [redacted] reported some issues tied to the smell of smoke in their first apartment As they indicated, they were permitted to transfer without having to the pay the required fee as a customer service gesture However, with respect to their early termination of the second lease, there is no evidence that an agreement was made to release them from their lease obligations As a result, they were charged for rent until the apartment was re-occupied, consistent with the lease agreement They were charged the remainder of December, all of January rent and pro-rated amount of through the new moof February 19th Additionally, they were charged for damages to the apartment in the amount of $185.After applying the deposit to the charges, the balance due is $We have not found anything to support the fact that there was any issue in the [redacted] second apartment or any basis under which we would be required to release them from their lease obligations That said, as customer service gesture, and in an effort to resolve this matter fully and finally, we would be willing to accept $Upon receipt of payment, we will remove the balance from Collections
Dear Amber [redacted] , Thank you for taking the time to reach out regarding your car being towed at [redacted] ApartmentsWe have reviewed the details of your tow from the [redacted] and found that your car was towed from a red zone and in accordance with California state lawWhile we hope to never tow cars from our communities, it is standard practice to tow from any curb since the red curbs are for emergency personnel onlyWe feel that your tow was validHaving said that, in an effort of good faith, we would be willing to reimburse you the amount you paid to retrieve your vehicleWe will credit your account and include this amount in your final statementWe do appreciate your time here with us and we look forward to assisting you with any future questions and or concerns that you may have
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Debika ***
To Whom It May Concern,On October 5th, Ms. *** sent an email through our resident relations link that was, in turn, sent to the community manager to respond. Ms. *** is disputing the late fees that are being charged as a result of not submitting payment when due on the 1st.... We do allow a grace period until the 3rd. However, in-person payments must be received by the close of business on or before this date. This requirement is clearly defined in Ms.***’s lease. Though she stated that she has never been late before, it is a result of multiple late payments that Ms. *** must now make her payments in person with certified funds. Ms. *** slid the check under the back door of the office after 9:00 am on October 4 and after the office had already opened.This explanation was provided to Ms. ***. She was not satisfied with this response and sent a second email to our resident relations link. Upon receipt of the second email, [redacted] , Regional Manager from our corporate office responded to Ms. *** reiterating our policy concerning payment and late fees.In previous instances, Equity Residential and the staff of [redacted] Square have discussed our late fee policies with Ms. *** and have credited over $100 in late fees in good faith to Ms. ***’s account. In fact, Ms. ***has paid her rent late 7 out of 11 months she has been a resident of [redacted] Square.Ms. *** was charged a late fee consistent with the terms of her lease.
Thank you for your inquiryAs you are aware, this matter has been resolvedYou contacted the community on January 23, On January 25, 2017, we agreed to waive $This has been communicated youYour balance is currently $Please promptly submit payment to update your account Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Amber ***
Hi Caglar, Thank you for writing. Our records show your payment #*** for $was processed on 10/05/A statement of deposit was mailed to your forwarding address of *** *** *** *** ** *** *** ** *** on October 6th, Please contact your
banking institution as the funds were released to the credit card that you paid the holding deposit with. Thank you,
On-site team has addressed this item with the resident
Mr*** complains that he was unable to work from home because the bandwidth provided by *** Communications did not meet his work demands; however, Mr*** did not communicate any such issue during his tenancy to the leasing office staffIn any case, we offer a 30-day Total Satisfaction
Guarantee which would have allowed the former residents the opportunity to terminate their lease at any time during the first days of their tenancyIt would seem that they would know right away whether or not the internet speed provided would be sufficient for Mr*** workloadAlmost six months after moving in, the former residents chose to terminate their lease early, electing to pay rent until the apartment was re-occupiedOur records indicate the damage to the flooring in the apartment did not require immediate repairThe former residents moved out on June 13, and the flooring was replaced on June 19, There was no connection between the replacement of the flooring and the re-renting of the former residents apartmentAs such, we see no basis in which we would be obligated to refund these former residents any portion of the rent that was due and owing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Shelley ***
Mr*** has expressed his concerns with not only the Community Manager and the Regional Manager, he has also spoken with the Vice President of Management that over sees the community on at least two occasionsWe have responded to his complaints/concerns about the community in a courteous and
business like manner; however, as we have discussed with him, some of his issues are considered unreasonable and will not be addressed (at this time)Since he does not appear to be happy living at the community, we agreed, as a courtesy only, to allow him to terminate his lease early without penaltyNo other compensation will be offered
Mr*** completed a transfer application at The *** at *** *** to transfer to another apartment homeBased on our screening process and Mr***'s credit rating, the transfer application was deniedHowever, after further review and consideration of the resident's rental
history with our community, we chose to override the denial as a customer service gesture.All service requests and requests for pest control were completed appropriately and in a timely mannerAdditionally, a third party vendor has made repairs to the windowWe have not received any recent reports of the window leakingWe did discuss with Mr*** about potentially removing the plasticHowever, because it has not rained recently, we have chosen to leave it up until the resident can verify no further leaks have occurred. The Community Manager met with Mr*** on June to further discuss these issues and we now consider this matter resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** *** resided at *** *** Apartments from 10/11/to 7/21/2014. Her lease agreement had an expiration date of 10/10/2014. As a courtesy, Ms*** was released from her contractual obligations with respect to the rental of her apartment prior to the stated termination
date of her lease, (except for obligations related to the condition of her apartment and the return of any deposits, which obligations shall remain in full force and effect) on 07/14/2014. At no time, was Ms*** released from her final move out charges, which included, but was not limited to, cleaning and damage costs, final utility billing charges, sales taxes, etc No further adjustments will be made to her account; therefore, pursuant to her statement, she owes $She is required to pay the balance as indicated on her most recent statement from Fair Collections and Outsourcing
Thank you for your follow-upWe would like to confirm that the credits have been posted and a formal apology has been issuedWe still dispute that any PII was displayedHowever, if you would like to provide copies of the photos that you took, we would be happy to look into this further and take the appropriate action. In regards to the security deposit, the lease agreement includes a deposit of $199, which you acknowledged when you signed your leaseHaving said that, we would be willing to refund this deposit to you, so long as you sign a new lease acknowledging the change. Please contact the management office to finalize the deposit disputeWe trust that this matter has been addressed appropriatelyThank you
We are in receipt of the customer’s complaint that was filed with the Revdex.com in regards to some monies that remain outstanding regarding their prior tenancy at *** *** apartmentsThe customer entered into a fixed term written lease agreement that went from February 17, through May 17, at
a monthly rental rate of $per monthAt the inception of the tenancy the customer paid a security deposit of $The customer voluntarily vacated the premises at the end of the lease term and upon receipt of the keys *** *** performed a move out inspection of the premisesAn inspection of the premises revealed damages beyond reasonable wear and tear that were caused by the customerA statement of deposit was sent to the customer as required by the Massachusetts security deposit statute with an itemization of damages along with a breakdown of the charges which ultimately resulted in the customer owing $to *** *** apartmentsAt all times *** *** has complied with Massachusetts laws governing the customer’s tenancyThe customer’s allegations that the apartment was not maintained or managed properly are not supported by the facts or evidence and are, in our view, unjustifiedAll documentation and invoices were sent to the customer verifying the monies owed and the costs incurred by *** *** apartments to make repairs to the premises so that the apartment could be re-rented
Our previous resident relations department has reached out to this individual
Mr*** reported damage to his BBQ grill from plow damage. Plowing began on Friday 1/22/and resumed through Tuesday 1/26/due to a large snowstorm. We sent an email out to all residents on 1/21/informing them that plowing will be taking place. Mr*** contacted
our office on 1/27/reporting damage to his grill but never reported damage to his car. The plowing company agreed to send Mr*** a check for the grill which he is aware of. Mr*** had not initially reported damage to his vehicleAs such, we are reaching out to the plow company at this time to discuss possible reimbursement. We are, however, still waiting for Mr*** to provide pictures of the damage to the vehicle and the receipt or estimate of damages
An ACH credit request was completed on July 22nd so this applicant should have already received a refund back to the card that was originally charged