Thank you for your inquiryAs you are aware, your statement of deposit was prepared on December 19, 2016, and mailed to the forwarding address on fileYou emailed the community on January 3, 2017, that you had not yet received itThe statement was then forwarded to you on January 5, 2017, via
emailAdditionally, the charges for cleaning were removedYour account currently reflects a zero balance, and we consider this matter closed.Thank you for allowing us the opportunity to help resolve this issue
We apologize for any confusion during your move out process. Since your account was never sent to collections, and because there is currently a $0 balance, there shouldn't be any negative impact to your credit score. If you see differently, please let us know and we would be happy to further...
investigate for you. Your Statement of Deposit is available to view online through your resident portal. This gives a breakdown of any balance due to the Community and also offers options on how to take care of a balance. It was also mailed to the forwarding address provided to us by the primary resident. Again, we apologize for any confusion you experienced.
Complaint: [redacted]
I am rejecting this response because: I am compliant and willing to pay this debt as long as the credit collection is removed from my credit report. I am trying to buy a home and this business is making it very hard on me, especially when I had to move out because of their doings. I don't think you guys realize that I had to pay all of the moving costs myself because you allowed a criminal to move in. I agree to pay if the collection is removed immediately.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jarrod [redacted]
ACH [redacted] adjustment was posted on Aug 19 2016. It normally takes 72 hours for funds to be refunded. Community manager has been in contact with Mr. Immel regarding our policies and other concerns.
Mr. [redacted] arrived home late in the evening and could not find a parking spot. He contacted courtesy patrol and they advised him to park in one of the no parking zones on the property for the evening. Rather than do this he parked in a competitor parking lot across the street and his vehicle was...
towed. As a customer service gesture, we have offered to reimburse Mr. [redacted] for the towing of his vehicle. We apologize for any inconvenience Mr. [redacted] experienced. However, we do believe that this matter has been resolved.
Complaint: [redacted]
I am rejecting this response because: There was no transfer fee to begin with. This is not the fee we were told would be waived.
Sincerely,
Sia [redacted]
Complaint: [redacted]
I am rejecting this response because:the name of the property is The [redacted] at [redacted] fair ave[redacted]
Sincerely,
Nima [redacted]
Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: [redacted]-Digital Reputation
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@eqr.com
[redacted] was released from her lease and returned possession of her apartment on 6/29/2/15. A released and acknowledgment was signed by the...
resident and management.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Regional manger was much more responsive in handling the issue and did not act blind to the situation at hand.
Brought in 2nd pest control company for consulting.
Was released from lease on 6/29/15.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Nima, Thank you for writing to us. We apologize for the way the communication with the office has made you feel. Your lease expired August 26th, 2017 and your account went onto the month to month rate after. This is outlined in your lease documents. It is my understanding that at one point in time, you were interested in transferring into another home. However, the apartment you desired had already been rented. At that time, you informed us that you wanted to possibly renew or wait until another desirable home became available and were communicating with the [redacted] office. You spoke with a [redacted] office member on November 9, communicating that you planned on vacating and transferring into Marina 41, an Equity Community. We are aware you emailed your notice to vacate today after your conversation with the Community Manager of [redacted]. You stated you would be making your rent payment as it has not been paid.You are responsible for providing a 30 day written notice to vacate and your balance due is accurate. Please let us know if you have any further questions.
The manager told me before I left that they were legally obligated to split the deposit refund between me and my roommate. Thus we left our forwarding addresses as required. This did not happen, they not only did not split the check- they sent the full amount to me with his name also on the...
check (which the bank will not accept). In the lease, multiple options are listed- direct deposit, addressing check to a co-resident (like a family member in my absence), and sending each to forwarding addresses. Any of these options would be fine with me to correct the mistake. This late in the game direct deposit or writing it to a co-resident of mine would be best. They have told me they have no other options to give me, which is blatantly against what the legal terms say in the lease.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Debika [redacted]
Initial Business Response /* (1000, 5, 2015/08/27) */
Contact Name and Title:[redacted]-Digital Reputation
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@eqr.com
Hello [redacted],
We want to thank you for alerting us about the plumbing problems occurring in and around your home. We apologize for the...
inconvenience this has caused you and your family and appreciate your patience while we take care of the problem. Although we have cleared the line each time there was a reoccurrence, we recently hyrdro-flushed the main line as well. We have also scheduled a plumber to send a camera down to help identify any further problems. We are working with our vendors to ensure that they clean up after they complete their work. Thank you for taking the time to share your concern.
Regards,
[redacted] (community manager)
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company is taking the necessary actions to resolve the sewer issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
We disagree with Mr. [redacted]'s overall characterization of the community and our team. We believe that the charges that were assessed against his deposit are fair and well documented. Nevertheless, as we offered previously, we are willing to and have already waived the charges in the...
amount of $118.71 associated with the painting and carpet replacement as sign of good faith. The utilities, which are billed in arrears, remain due. We trust this will resolve this matter fully and finally. Thank you
Thank you for your inquiryAs you are aware, your statement of deposit was prepared on December 19, 2016, and mailed to the forwarding address on fileYou emailed the community on January 3, 2017, that you had not yet received itThe statement was then forwarded to you on January 5, 2017, via
emailAdditionally, the charges for cleaning were removedYour account currently reflects a zero balance, and we consider this matter closed.Thank you for allowing us the opportunity to help resolve this issue
We apologize for any confusion during your move out process. Since your account was never sent to collections, and because there is currently a $0 balance, there shouldn't be any negative impact to your credit score. If you see differently, please let us know and we would be happy to further...
investigate for you. Your Statement of Deposit is available to view online through your resident portal. This gives a breakdown of any balance due to the Community and also offers options on how to take care of a balance. It was also mailed to the forwarding address provided to us by the primary resident. Again, we apologize for any confusion you experienced.
Complaint: [redacted]
I am rejecting this response because: I am compliant and willing to pay this debt as long as the credit collection is removed from my credit report. I am trying to buy a home and this business is making it very hard on me, especially when I had to move out because of their doings. I don't think you guys realize that I had to pay all of the moving costs myself because you allowed a criminal to move in. I agree to pay if the collection is removed immediately.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jarrod [redacted]
Resident's late fee was reserved as a customer service gesture.
ACH [redacted] adjustment was posted on Aug 19 2016. It normally takes 72 hours for funds to be refunded. Community manager has been in contact with Mr. Immel regarding our policies and other concerns.
Please let us know what specific Equity apartment community you are referring to. Thank you.
Mr. [redacted] arrived home late in the evening and could not find a parking spot. He contacted courtesy patrol and they advised him to park in one of the no parking zones on the property for the evening. Rather than do this he parked in a competitor parking lot across the street and his vehicle was...
towed. As a customer service gesture, we have offered to reimburse Mr. [redacted] for the towing of his vehicle. We apologize for any inconvenience Mr. [redacted] experienced. However, we do believe that this matter has been resolved.
Complaint: [redacted]
I am rejecting this response because: There was no transfer fee to begin with. This is not the fee we were told would be waived.
Sincerely,
Sia [redacted]
Community manager reached out to resident via email outlining the process and current progress on the request.
Our management team at [redacted] worked with the resident and this has been resolved.
Complaint: [redacted]
I am rejecting this response because:the name of the property is The [redacted] at [redacted] fair ave[redacted]
Sincerely,
Nima [redacted]
Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: [redacted]-Digital Reputation
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@eqr.com
[redacted] was released from her lease and returned possession of her apartment on 6/29/2/15. A released and acknowledgment was signed by the...
resident and management.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Regional manger was much more responsive in handling the issue and did not act blind to the situation at hand.
Brought in 2nd pest control company for consulting.
Was released from lease on 6/29/15.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Nima, Thank you for writing to us. We apologize for the way the communication with the office has made you feel. Your lease expired August 26th, 2017 and your account went onto the month to month rate after. This is outlined in your lease documents. It is my understanding that at one point in time, you were interested in transferring into another home. However, the apartment you desired had already been rented. At that time, you informed us that you wanted to possibly renew or wait until another desirable home became available and were communicating with the [redacted] office. You spoke with a [redacted] office member on November 9, communicating that you planned on vacating and transferring into Marina 41, an Equity Community. We are aware you emailed your notice to vacate today after your conversation with the Community Manager of [redacted]. You stated you would be making your rent payment as it has not been paid.You are responsible for providing a 30 day written notice to vacate and your balance due is accurate. Please let us know if you have any further questions.
The manager told me before I left that they were legally obligated to split the deposit refund between me and my roommate. Thus we left our forwarding addresses as required. This did not happen, they not only did not split the check- they sent the full amount to me with his name also on the...
check (which the bank will not accept). In the lease, multiple options are listed- direct deposit, addressing check to a co-resident (like a family member in my absence), and sending each to forwarding addresses. Any of these options would be fine with me to correct the mistake. This late in the game direct deposit or writing it to a co-resident of mine would be best. They have told me they have no other options to give me, which is blatantly against what the legal terms say in the lease.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Debika [redacted]
Initial Business Response /* (1000, 5, 2015/08/27) */
Contact Name and Title:[redacted]-Digital Reputation
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@eqr.com
Hello [redacted],
We want to thank you for alerting us about the plumbing problems occurring in and around your home. We apologize for the...
inconvenience this has caused you and your family and appreciate your patience while we take care of the problem. Although we have cleared the line each time there was a reoccurrence, we recently hyrdro-flushed the main line as well. We have also scheduled a plumber to send a camera down to help identify any further problems. We are working with our vendors to ensure that they clean up after they complete their work. Thank you for taking the time to share your concern.
Regards,
[redacted] (community manager)
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company is taking the necessary actions to resolve the sewer issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
We disagree with Mr. [redacted]'s overall characterization of the community and our team. We believe that the charges that were assessed against his deposit are fair and well documented. Nevertheless, as we offered previously, we are willing to and have already waived the charges in the...
amount of $118.71 associated with the painting and carpet replacement as sign of good faith. The utilities, which are billed in arrears, remain due. We trust this will resolve this matter fully and finally. Thank you